Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the call center can check the truck in when bmthe office is closed. Your call center was NOT helpful.
Layla B
Rating:
5.0
The agent that was on duty showed excellent customer service.
rhonda g
Rating:
5.0
Customer did not leave a comment.
LOURDES R
Rating:
1.0
Horrible service
Quinton D
Rating:
5.0
The person assisting us, Brandy, was friendly and professional.
Donna A
Rating:
5.0
This business is very professional! I needed a unit last minute and the manager really went above and beyond to make sure I found the perfect space to store my things and the price is unbeatable. I would highly recommend!
BRANDY D
|
Reservation
Rating:
5.0
Check service history before renting the truck. This unit had a check engine light on and several other warning indicators.
jeffrey k
Rating:
5.0
Customer did not leave a comment.
Maibritt S
Rating:
5.0
Excellent customer service. I was offered many storage facility and I took a storage space at this facility because I was referred by my friend and I not only got an immediate discount, my friend got a referral bonus as well. Really pleased with this lovely lady who has exceeded customer expectations. I will refer everyone to rent from this facility. Thank you!
Aasia Al Swiess
Aasia A
|
Reservation
Rating:
3.0
I did not receive my furniture pads that I paid for.
Jamarie W
Rating:
5.0
Customer did not leave a comment.
Caitlyn D
Rating:
5.0
Customer did not leave a comment.
Shaneka H
Rating:
5.0
The staff was extremely friendly and helpful.
Michelle V
Rating:
4.0
Customer did not leave a comment.
Terry M
Rating:
1.0
The truck was not ready for me to pick-up. No gas in the truck. Where the truck was parked, was not convenient. And they did not have the dolly in truck that I paid for and really needed.
Sherry A
Rating:
5.0
Customer did not leave a comment.
Alexander a
Rating:
4.0
Hard to drop off a large truck after hours. Only small parking spaces. No real place to park large trucks witout incroaching other businesses parking spots.
jeff B
Rating:
5.0
Customer did not leave a comment.
Randi J
Rating:
5.0
Customer did not leave a comment.
Randi J
Rating:
5.0
Customer did not leave a comment.
lisa l
Rating:
2.0
I was supposed to pick up the truck from gate 5 and the location was changed while I was en route. I picked up the truck on 1/8 tank. I only had it for about 3 hours. Drove 15 miles. Bought it back at 1/8 a tank. I was charged for a full tank of gas and also cleaning fee. Truck was clean. Some of my Gas expense was rembursed but I am still trying to contact support about cleaning fee. This is the second time something like this has happened with me renting through U-Haul. Needless to say I won't be renting again
Rodrick S
Rating:
5.0
Brandy went out of her way to make sure we were accommodated
James M
Rating:
3.0
Customer did not leave a comment.
Kishyra J
Rating:
5.0
I find it irritating to be required to give my details every time I rent. If I have a profile and have uploaded my license, address, and alternate contact then I should be added to a list of trusted renters who’ve never damaged equipment or caused problems. I would like a more streamlined experience as a trusted renter.
samuel r
Rating:
5.0
The truck i had was stalling and it cut off on me 3 times.
TJUANA R
Rating:
4.0
I would like to thank Ms. Brandi for making our rental experience a no hassle, simple and pleasant one. She assisted with the over the phone reservation leaving the pickup and drop-off process a breeze. Kudos Ms. Brandi!
HAROLD O
Rating:
5.0
Customer did not leave a comment.
WILLIE G
Rating:
5.0
great service,
Devubhai J
Rating:
1.0
Over charged me for gas.
Casey M
Rating:
5.0
Customer did not leave a comment.
andrea k
Rating:
5.0
I have already written my review, notified Brandy and Vincent on how filthy that van was inside and out. I hope Vincent does the right thing.
Melanie A
Rating:
1.0
Customer did not leave a comment.
Juan C
Rating:
5.0
The truck had a leak in the cab. Driving home from Augusta, Ga to Decatur, AL, the truck went down in me twice there is a sensor or something going on with the motor of the vehicle.
KENNETH H
Rating:
5.0
Customer did not leave a comment.
Christian M
Rating:
5.0
Both reps I dealt with for pickup and bringing back were friendly and professional and fast
james b
Rating:
5.0
Da customer service was excellent Danielle and Brandi took the time to inform me of my rental van and da early return process of da van I left my tennis in da van when I turned it back in both Danielle and Brandi called me to let me know that the sneakers were in da office for me to come by and pick up thank u both and have a BOSS WEEK.. DILLY DILLY 💯
Michael W
Rating:
3.0
Customer did not leave a comment.
MIOTA M
Rating:
5.0
The Staff is extremely nice and professional.
DEWAYNE H
Rating:
3.0
Went to location on pickup instructions and was sent to other location. Not streamlined. Glad I wasn’t just dropped off at pickup location. Then lockbox wouldn’t open as I didn’t know I had to push up then pull down on lock.
SCOTT S
Rating:
5.0
Customer did not leave a comment.
SYLVIA M
Rating:
4.0
Always check the mileage with the Customer before checking in.
Always provide a hard copy to the Customer with final charges. Some Customers do not have printer's for a receipt.
JOYCE G
Rating:
3.0
Make sure you are providing the correct information when questions are asked. I asked what was required only to have to go out my way and go back home to get another card and had to pay the movers extra because that was an hour off my time I had to rent the van and i had to pay the movers for an extra hour when I had my shit together when i got there... only to get misinformed information over the phone prior to me coming to pick the van up as well as before i reserved the van as well. It was a big inconvenience.
Diamond C
Rating:
1.0
We picked up the truck it only had a quarter of tank of gas, the inside of the truck was nasty and the truck had an Exhaust leak. It was so loud the whole trip I couldn't even talk on the phone and the person hear me. Then they kept changing my drop of location. They wanted me to drop it off 40 mins from my final destination. I called customer service about these issue and was transfer 3 times before I just gave up. In the end we had a miserable ride and they charged us for gas because we returned it with the same amount of gas we picked it up with.
AMY D
Rating:
1.0
Better signage to find office (is a multi office park) and if location is going to be closed outside of posted hours, THEN a more detailed drop off procedure should be posted, not everyone has a smart phone with gps locator capability. Also please send PDF files for receipt, not gif files which are not easily able to be maginified to read small print!
Robert S
Rating:
3.0
Customer did not leave a comment.
TONY T
Rating:
5.0
Pretty easy folks to deal with, set up everything online and they made a follow up call to confirm a few things. After that everything was great! They are great at communicating via email or phone specially now with this COVID stuff. I’ll recommend and will use them again in the future!
IVAN L
|
Overall Experience
Rating:
5.0
Keep up the good work!
DANIEL B
Rating:
4.0
Customer did not leave a comment.
RALPHAEL W
Rating:
5.0
Only issue I had was my items and furniture got wet because it rained inside the truck from the ceiling
Nicole G
Rating:
5.0
I have used this location for the past three years and not once did I have an issue or problem. Great customer service.
LONZIE W
|
Overall Experience
Rating:
5.0
Everything started well with my reservation. However, when I arrived, after driving across the U.S., there was no one there to provide me access to the storage. This all happened on a Friday They failed to give me an access code. There was no one in the office. The man who answered the phone, when I called, was not on premises and after 1/2 hour was unable to assist me. I had no choice but to go to another location for my storage. After three telephone conversations, in the preceding days, it took contacting the regional manager to have my money refunded. I have no idea if the facility was clean or not because I never got in. I would not recommend this location because there was no one onsite and whomever I talked to was remote. They don't seem to communicate with each other because they called me first to see if I moved my belongings in. I guess the man I spoke to did not relay my failed efforts to do so. Three days after I received this phone call and did not receive any refund notification, I called again and got another person. She too, was not onsite but called the location and no one answered the phone. Their location communication, between staff, was non-existent.
CARMEN A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Demetrial C
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Nothing. I love it
Jimmie A
Rating:
5.0
Customer did not leave a comment.
Beverly W
Rating:
5.0
Customer did not leave a comment.
Jose B
Rating:
5.0
Service was wonderful, looking forward to use you in the future Blessings ??
Errol B
Rating:
2.0
Our truck through out the rear end on our trip. We got lucky the storage space we rented was also a uhaul spot. But they were not accepting inbound truck turn in but the truck literally had to be pulled by personal truck out of the way of the gate into their storage unit.
Deborah M
Rating:
3.0
I requested a different location that was open at 7am, I was diverted to the Augusta Tech location that required me to have 24/7 truck share which i was unaware of. A representative should have informed me to have the truck share to save me time. Also, I requested and paid for a dolly and furniture pads that were not in my truck when I picked it up. That causes an issue not only with my items not fully being protected but with my payment because I had to call and ask for a refund which I have not yet received.
Destiney B
Rating:
5.0
Great Customer Service . The equipment was new and clean. Overall great experience with U-Haul ! Will continue to use and recommend everyone to this location !
Kelly H
Rating:
2.0
When i called to ask a question about the facitu the woman that answered was saying no before even hearing my question. Because of her you lost business which I'm sure happens because of her.
Toshua J
|
Reservation
Rating:
3.0
Come up with a process that fuel level can be verified by both parties upon return even after hrs. I was charged a 30.00 refuel service fee plus 13.50 gas charge for supposedly not returning with at least 1/4 tank of gas. I have rented from uhaul probably over 5 times in the last 6 yrs or so and have never returned a vehicle with less than the amount of fuel than when initially rented because I understand the fees associated with such an action. I called the this location at Augusta Tech Drive and informed them of such. After 2 days I got a vague email from the field manager stating that gauge had been verified to be below. I again called the store to voice my dissatisfaction and disagreement with this. Was told that field manager would call. I'm awaiting his call. Very upset with this process since I wasn't there to verify what they "say" they saw as being "below" and the fact of being charged an additional 43.50 in fuel charges for about a 4.5 hr use of truck. Not good customer service. Will not use this location again and probably never use uhaul again!!!
James M
Rating:
5.0
Customer did not leave a comment.
Keyera B
Rating:
5.0
The service was outstanding. The rep was great and answer all my questions. I was escorted to my vehicle and given the opportunity to do a walk around and check to make sure it was good to go.
Fred A
Rating:
3.0
I never move out my storage it was put up for auction so all my stuff is gone now I tried to get information on my things I had a lot of valueable things left in there my Dad pass away a few months
SHIKEEMA G
|
Overall Experience
Rating:
3.0
Why do you overcharge for the mileage. I went last than the miles estimated and you charged me more. Goona follow up with this
Beverly M
Rating:
5.0
Customer did not leave a comment.
WHITLEY G
Rating:
2.0
I received an email at 7:30am est telling I was pick up at one location. I was coming from our of town and was having problems finding the place. I called the number in the email. The person that does UHaul wasn't there. I asked when would she be there not sure was told try back in an hour. I said but I am suppose to pick in 15mins. The last said let me call her. She called me back and said I can't pick up there they don't have what I need and to call UHaul. I called was told they sent a text message at 7:55am but I didn't receive a text message and my preferred way to be contacted is via email. I got the correct location this location but UHaul in general messed up and won't make it right. Once they sent the pickup at a particular location email it should have been guaranteed but nope it wasn't and they didn't let me know about the change properly.
Brian D
Rating:
5.0
Customer did not leave a comment.
Frank C
Rating:
1.0
I was wrongfully charged by representative Brandi at the Augusta Tech dr location in Augusta Georgia. This was the worst experience I have ever had with uhaul. Upon the realization of her mistake she yelled at me and didn’t offer anything that even resembled an apology.
karlton d
Rating:
4.0
Customer did not leave a comment.
Brandi P
Rating:
3.0
returning it took awhile for them to check it in about 20 mins just looking at truck
Paul G
Rating:
2.0
Took way to long to get into our storage took one hour and 45 minutes just to do the paperwork
PAUL P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine O
Rating:
5.0
Customer did not leave a comment.
Michael Y
Rating:
4.0
Customer did not leave a comment.
Shatonya A
Rating:
5.0
Customer did not leave a comment.
Ross O
Rating:
4.0
Customer did not leave a comment.
Jackie S
Rating:
5.0
Customer did not leave a comment.
alfay l
Rating:
5.0
Customer did not leave a comment.
Ross O
Rating:
1.0
They were closed on Sunday and Monday was a holiday.
Doreen M
Rating:
1.0
Terrible customer service, I called and asked that I would need more time than I had originally requested and I was told in exact words " ummm no" stating that it would be inconveniencing the customer who has it next. Once I arrived late no one was waiting and she was very rude for no apparent reason. Wouldn't recommend this location at all.
Jamar P
Rating:
4.0
It took the person at the counter a long time to get things situated and she had my mother standing in the rain. The lady called someone on the phone that helped her get things situated very quickly.
Rachelle W
Rating:
5.0
Mrs. Amy service was awesome!!!
MARCHALE D
Rating:
3.0
Windshield and side windows filthy and bug covered,agent unfamiliar with checkout procedure causing slight delay(20mins longer than normal). Rest of truck clean.
kevin j
Rating:
5.0
Man. Thats a tough one this place did the most to save us the most. They went way above and beyond there job to help.us out and make this trying experience a stress free as possible. Would definitely recommend them to anyone
ROBERT M
Rating:
4.0
Customer did not leave a comment.
Cynthia W
Rating:
1.0
Customer did not leave a comment.
TONIANICA F
Rating:
2.0
I had a reservation & already paid ahead of time. I still had paperwork to fill out when I got there and unnecessary time wasted over an hour and a half before getting the uhual truck. They connected the trailer incorrectly to the truck as well and my car almost flipped. The brake lights on the trailer did not work. They were closed at 2pm that day so I couldn't even get a replacement and had to risk leaving for my move the next day with no brake lights. The woman that took care of my reservation was nice but needs more experience and possibly another employee there as well instead of 1 person working.
Tonianica F
Rating:
4.0
The truck cleaned out in the back other than that the personnel were great to work with.
John W
Rating:
3.0
Make sure you know when customers are to bring back the equipment. I was to bring my trailer back on Wednesday and they was calling me Monday saying I was supposed to bring back.
Tina B
Rating:
4.0
Customer did not leave a comment.
DEVUBHAI D
Rating:
5.0
Customer did not leave a comment.
TISA C
Rating:
5.0
Great service they're really supportive
CLIFTON W
Rating:
5.0
Customer did not leave a comment.
KIM S
Rating:
5.0
Everything was great except there were no,dolleys at the location. The staff was awesome.
LAQUITTA T
Rating:
5.0
Customer did not leave a comment.
MEGAN J
Rating:
5.0
Customer did not leave a comment.
Daniel L
Rating:
5.0
Excellent service
GEORGE E
Rating:
1.0
Trailer was damaged. It fishtailed. The trailer shorted something out my brake lights. Cost me over 300 in repairs. The running lights on the side lit up when I hit the brake. I couldn't drive any faster than 45mph. It almost dragged me off the road more times than I can count. My 8 hr trip turned into 18 hours because of the faulty equipment I rented. I'll never use this company EVER again.
JAMES D
Rating:
5.0
The woman was amazingly nice and helpful. Enjoyed her very much.
Laurie S
Rating:
5.0
Staff is friendly and so nice..
BRANDON H
Rating:
5.0
Customer did not leave a comment.
BRAD L
Rating:
4.0
Customer did not leave a comment.
Kathleen O
Rating:
4.0
Customer did not leave a comment.
MARK S
Rating:
3.0
Customer did not leave a comment.
ADRIAN J
Rating:
3.0
Customer did not leave a comment.
WOODROW M
Rating:
5.0
The ladies are very pleasant, facility is clean! Truck ran great!!! Turn in - no problem and gentleman very kind! No problems. Thank you for a great experience all the way !!!
JILLAYNE M
Rating:
3.0
Did not require the unit but staff was helpful in canceling reservation
Privacy R
|
First Impressions
Rating:
4.0
The facility was clean and easily accesible.Jami was very professional and friendly.
Privacy R
|
First Impressions
Rating:
2.0
Good
Privacy R
|
First Impressions
Rating:
3.0
Polite and helpful personell. We were expecting 1 month free with the rental of the truck and were told we didn`t qualify. We weren`t happy about that!
Privacy R
|
First Impressions
Rating:
4.0
I havent moved in yet due to my husband working in New York and hasnt been able to put any money on my debit card.