Customer Reviews for A Tec Tire And Auto Center
(U-Haul Neighborhood Dealer)

204 reviews

534 County Hwy 515   Vernon, NJ 07462

(973) 764-8505

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(973) 764-8505

534 County Hwy 515
Vernon, NJ 07462

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always very friendly and easy to rent a U-Haul from A-Tec ! The van was very new ( 7800 miles ) and in great shape.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Ellen V. 
Rating:
5.0

Customer did not leave a comment.

Arshad A. 
Rating:
4.0

Customer did not leave a comment.

Tara M. 
Rating:
4.0

While there is no problem with the location, it was closed on the morning of pick-up, so I had to use U+Haul's online program to pick up the van. I had so many problems with this method, that I missed the scheduled time to pick up the van. I eventually enlisted my "techie" grandson to help me. Fortunately we were at last able to speak with a U-Haul representative over the phone to finally enable me to reschedule the pickup time. Too many hours were wasted, trying to pick up the van using U-Haul's online method. I would suggest that seniors like me actually speak directly witha rep. over the phone to arrange pickup when a location is closed.

Steve M. 
Rating:
5.0

took 3 days to figure out how to rent vehicle successfully . Computers were down and I could not figure out how to release vehicle with phone. I was soo angry .I was parked in front of the van I wanted to rent for 1/2 hr. Could not get any help from local people. Should not take 3 days to get a rental .

Christopher H. 
Rating:
5.0

I have rented a van or box truck several times from A-Tec Auto in Vernon NJ. Every time is was a very smooth and pleasant experience. The trucks/vans are always in very clean and safe condition, and Joe or Mike are always very friendly and helpful. I will rent from them again !

Joseph W. 
Rating:
2.0

The van was dirty inside and out I returned the van with more gas than it had when I picked it up and I was charged a $12 gas see stating I returned it with less gas I have a receipt that I put gas in at that store

Anthony G. 
Rating:
1.0

i was supposed to pick up uhaul at patterson but they cancel my reservation without letting me know their system indicates 3 pm pick up but my email reservation says 7 they claim they called me at 3 pm byt didnt receive any call so they went ahead and cancelled my reservation, tgey gave my truck to someone else and they ended up reserving me a self check out truck at vernon nj which is 1 hr away and the location has very poor wifi connection and we didnt abl to pick up truck till 11:30. and mind you they charged me more than what im supposed to pay. worst experience ever ver

Aaron G. 
Rating:
5.0

Trailer was clean inside and the guy there was friendly and courteous and he hooked up the trailer for us. This was the 4th location that I was given from your regional office for pick up.

Joann R. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

They can't improve ! Joe and Mike are always great whenever I rent a van or truck from A-Tec ! The truck was almost brand new with 5700 miles. The vans or trucks are always clean and in excellent running condition.

Joseph W. 
Rating:
5.0

Nothing was wrong with the vernon location or pick up process. I did have a few issues with my first reservation. I booked a 10ft truck on December 20th for Sunday January 19th. On Saturday the 18th I was called and said my pickup location changed and that the time was moving from 8am until 11am and that my rental was not guaranteed, but that I could call at 10am to find out if the truck was brought back. I found this extremely frustrating given that I booked online weeks ago, and then the fact that I had to cancel and find another location the day before my original rental was infuriating. Thankfully I knew to owner of the vernon location, and he told me about a truck he had. But the fact that my reservation was changed and not guaranteed after I had booked weeks ago, and was told this with less than 24 hours notice was upsetting.

matthew M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
2.0

The right truck wasnt out. Took forever to figure it out.

Louis C. 
Rating:
5.0

No better than Uhaul

FRANK L. 
Rating:
5.0

allow partial day rental ex if I rent at 5:00pm Thursday and return a 9 am Saturday the charge should be 1 3/4 days. Also the mileage rate is exorbitant at 1.19/mile resulting in the mileage cost significantly higher than the rental charge

steven B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

judy S. 
Rating:
5.0

Customer did not leave a comment.

jane D. 
Rating:
4.0

Customer did not leave a comment.

richard F. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

ronald C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

The location was good. The online checking did not meet expectations. It took a long time for approval process. The process did not allow for me to upload a small dent I noticed on pick up. The Instructionsl video showed a step for this. Overall the online checking needs some improvement to be satisfactory.

LORI M. 
Rating:
5.0

Customer did not leave a comment.

Alexandria H. 
Rating:
5.0

Customer did not leave a comment.

Jose Z. 
Rating:
5.0

Joe & Mike are always great when I rent a van or truck from A-Tec Tire & Auto. This time it was a brand new Ford van with only 2900 miles. It was perfect for what I needed to do. I will always rent from them in the future !

Joseph W. 
Rating:
1.0

Muddy parking area. Should be paved or at least gravel.

Nils D. 
Rating:
5.0

Very nice to work with, easy transactions.

Heather D. 
Rating:
5.0

Nothing to improve on ! Excellent service whenever I rent a van or truck from A-Tec Tire & Auto !!!

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
4.0

Customer did not leave a comment.

fred H. 
Rating:
5.0

The place we got the U-Haul was great, accommodating, all around great guys. I will definitely use them again for my auto repair and rentals. Thank you so much guys

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

fred H. 
Rating:
3.0

Customer did not leave a comment.

Brian P. 
Rating:
2.0

The guy was very welcoming and instructed me over the phone exactly where to leave the key and truck

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Lottie E. 
Rating:
5.0

Customer did not leave a comment.

Taras B. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Not a thing

martin B. 
Rating:
5.0

Everything when we'll and I was please with the service.

Jairo P. 
Rating:
3.0

No clear signs, attended not very helpful

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Sergio A. 
Rating:
1.0

Pick up location changed 3 times, picking up the truck was very amateur (claimed they are closed and can't give me the truck), and u-haul lost the reservation on Sunday so I needed to relay my info to customer service again. Then I get charged 57 bucks for extra miles and not filling the tank. Bullshit changes. Extra miles should've been accounted for from the location 50 mins away from original place and the tank was not full. It was filled with a half tank. Seems likes it's never ending with this rental. Better off renting from anywhere else next time!

Matthew G. 
Rating:
3.0

It was ok has seen some miles didn't have any d rings along the wall only on the floor so it was difficult to secure items from moving other than that it was ok Not sure who's lights weren't completely working had mine checked by Scotty's the day before and they tested ok Guess I'll check it again

Dan R. 
Rating:
5.0

Every port to plug my phone in was not working.my phone died so I couuld not use GPS to find my home location. Truck was not well maintained. Then I was charged $33 for less than a quarter tank of fuel. Total RIP off. Also me one was at the drop off location so I had no one to speak to.

michele M. 
Rating:
5.0

All was great!

Patrick B. 
Rating:
5.0

Lower the price. Didn't realize besides paying the $19.99 for rental, also needed to pay for mileage!!

KERRY C. 
Rating:
1.0

Kudos to Mike who is an employee there. He had to keep calling the people to bring back the truck. We were scheduled to pick up at 9:30 in the morning. Didn't get truck until more than 4 hours later due to Mike's persistence . My husband Eric had to make 2 trips there. We had to be out of the house we were renting in Highland Lakes. I had hired help to move us. Also, we never got the blankets I had ordered. We returned truck to Totowa location after filling up the gas tank. The truck reeked of shrimp which I am allergic to. It also smelled up our furniture in the new apartment. We are still airing the place out. Had to stay with friends for 2 nights because I can't be near shrimp or I may go into shock. Never had this experience before. I am asking for some credit to my credit card if possible. Fran Dransfield 862-400-8713

Frances D. 
Rating:
5.0

My only comment would be that you tell renters the weight class of the truck they rent. I went on roads with weight limits and was not sure if I exceeded them or not. I could not figure out how to adjust the rear view mirrors and had already driven out before I tried so had them misadjusted the entire trip. I was surprised to find that the floor was not flat. I would make sure renters know that in case it is an issue for some loads. (It was not a problem for me.)

Clark A B. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

great experience, I will rent from this location again.

Terence W. 
Rating:
4.0

I dropped off at night so I did not see location or work with anyone. I called the next day and person on phone was helpful and polite.

Patrick B. 
Rating:
3.0

I returned the truck after closing time. So the host gasoline station was helpful in pointing out what I needed to do. The location was very central to my needs and I appreciated the convenience of filling up the rented truck and turning it in to the facility. The gas station folks were helpful in pointing out what I needed to do.

alexander W. 
Rating:
3.0

This was my second rental in two weeks from the same facility. The owners were polite considerate and extremely helpful both times. There was a very convenient key drop box for a Sunday return at this site. There is also a gas station on site so fill up on return is very convenient.

andrea C. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Nothing to improve on ! Joe & Mike are always very friendly and helpful. The van or truck is always clean and in very good mechanical condition. I will continue to rent from A Tec Tire & Auto in the future !!!

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

eric P. 
Rating:
5.0

Guys were nice. Quick and easy

Nicholas O. 
Rating:
5.0

Efficient.love the email notification Follow up after from ofg

MIKE M. 
Rating:
5.0

Nothing to improve on. The truck was ready and clean when I picked it up, no problems or hassles. I will definitely rent from here again ! Excellent service.

Joseph W. 
Rating:
5.0

This is the 6th or 7th time I have rented from A Tec Auto. The service is always excellent, the van or truck is always ready and in excellent condition. I highly recommend A Tec for U-Haul truck or van rental.

Joseph W. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

We ordered 26 foot truck out of Newton NJ. The day before our pick up we were notified of the change to Vernon NJ which is 30 father away. This is not a good system.

Thomas C. 
Rating:
5.0

Very friendly and helpful. I have rented from A-Tec Tire and Auto before and I am always very pleased with the entire rental process !

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
5.0

Easy self drop off.

LAUREN N. 
Rating:
4.0

Customer did not leave a comment.

fred H. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

This location and the owner Joe are top notch! Provided me with excellent customer service! I give them 6 STARS!!!

Les P. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Excellent service

Joann S. 
Rating:
5.0

Not a thing ! Great service ! Extremely Nice People !

CHRIS C. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
1.0

Location was closed when I arrived at 12:30pm. Had a very difficult time unhitching trailer. The ground was uneven causing the trailer to be unstable. I should have been told that this location would not be open. I am 72 yrs old and hurt my arm trying to wrestle the trailer off my vehicle

William M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Professional and helpful

Gary S. 
Rating:
3.0

Lots of Construction on the property made it difficult to identify an after hours parking spot and key drop. But the owner was incredibly gracious.

Stephanie G. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

lynne D. 
Rating:
5.0

Very happy with renting from Joe in Vernon. Truck was clean and running great. would give out his name anytime.

patty V. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

Hugh G. 
Rating:
5.0

The rep was very pleasant.

Amy E. 
Rating:
5.0

The man who took care of me (Joe) was very friendly, courteous and knowledgeable about the truck and the whole rental process. I highly recommend him.

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Truck had 125k and had a rough suspension. The people at the rental location were quick and friendly.

CHRIS M. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

We had some difficulty with the website, but once we determined that the equipment was "in stock," we just drove over to the location. The representative was, as usual, very helpful and we were on our way in less than 10 minutes. And that included waiting for his printer to warm up! (LOL)

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
No reviews have been submitted for this location.

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