Customer Reviews for A Storage USA
(U-Haul Neighborhood Dealer)

152 reviews

5520 Salem Bend Dr   Trotwood, OH 45426

(937) 832-2013

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 832-2013

5520 Salem Bend Dr
Trotwood, OH 45426

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Medori P. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
1.0

Just go take a different location. Ordered a uhaul from the building on Salem bend. The lady sent us to down the road saying we were at the wrong place (without checking). After driving to the other location we were told again we were at the wrong location. Turns out we were in the right place the first time. The lady didn't even seem to care very much. Seems very disorganized.

ROBERT H. 
Rating:
5.0

Excellent facility! I could not have had a better experience! Thank you!

VICTOR A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Improve??? Everything was excellent. Nice people, great trucks and amazing price 😁ðŸ'

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

ROCHELL D S. 
Rating:
5.0

At this time I can't think 🤔 of anything,Everything was GREAT, The STAFF was Outstanding, that WAITED on ME that Day, But I Will DEFINITELY be Back if I EVER need to use A UHAUL AGAIN, Thanks,

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Ryan V. 
Rating:
5.0

Very friendly staff

CHRISTINE R. 
Rating:
5.0

I was charged for an appliance dolly which I did not receive it was no problem. I don't believe I should be charged for the dolly thank you. Other than this small hiccup everything was fantastic

David W. 
Rating:
5.0

Customer did not leave a comment.

PRECIOUS C. 
Rating:
1.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Be sure the Items desired are available. There was no appliance dolly available. Someone didn't return it.

Cathy P. 
Rating:
1.0

Close this store. Too many mistakes made, overcharging, workers just not paying attention to returns and cost me $250 in backdraft fees cause they logged my return in wrong but refunded me $190.00 but not my overdraft fees. I will never use this store again. Not pleased at all.

Twaunte K. 
Rating:
5.0

Customer did not leave a comment.

Tracee W. 
Rating:
5.0

Customer did not leave a comment.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

Coranina J. 
Rating:
3.0

Owner had not checked that furniture dolly was in the truck. I ordered a utility dolly and was given a very heavy and difficult to use appliance dolly. He said "I'm just a drop off and pick up site" and took no ownership.

William M. 
Rating:
1.0

I reserved for 11:30. Got there right at 11:30 was told rudely I'd have to wait until 11:45 an I needed to register. I was already registered and still told to wait, the employee then had another customer come outside to give the key. Then my $19.99 truck ended up being $122.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Sheree H. 
Rating:
5.0

The service provided was great. The employee was attentive accommodating and extremely helpful

Jasmine S. 
Rating:
5.0

Customer did not leave a comment.

Draya J. 
Rating:
4.0

Customer did not leave a comment.

Desiree L. 
Rating:
5.0

Customer did not leave a comment.

Porter H. 
Rating:
5.0

Customer did not leave a comment.

martha G. 
Rating:
5.0

Great customer service

Sharita H. 
Rating:
3.0

Would have preferred to have gone to a hub.

Vincent P. 
Rating:
3.0

Customer did not leave a comment.

RICHARD E. 
Rating:
4.0

Customer did not leave a comment.

Laura G. 
Rating:
1.0

We had reservations for weeks at this location and when we went to pick up our truck a woman met us at the door and said they were closed and we could not pick up a truck there. She gave us the wrong directions to another uhaul place and they didn't have any truck for us so finally they sent us to a storage place (A storage USA) and after many glitches we got a truck but no appliance dolly as we had asked for. It was a pretty bad situation.

GLORIA D. 
Rating:
4.0

Customer did not leave a comment.

Gregory J. 
Rating:
3.0

Inside of cab was dirty. Wrappers, etc. Cargo area had broken glass in it.

James C. 
Rating:
5.0

Nothing it was totally great

Donald T. 
Rating:
4.0

Customer did not leave a comment.

Rick P. 
Rating:
3.0

Seeing that nothing is in the employees hands as far as inspecting the gas level or anything I don't know what else he could have done except sit there and take the keys!

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA W. 
Rating:
3.0

Customer did not leave a comment.

ebony L. 
Rating:
4.0

Customer did not leave a comment.

Tracy O. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

michael T. 
Rating:
4.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

N/A

Pierce F. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
4.0

Was concerned that I was not advised to check out truck before leaving.

WILLIAM R. 
Rating:
5.0

All outstanding

Geary J. 
Rating:
5.0

Customer did not leave a comment.

Stacy R. 
Rating:
5.0

Customer did not leave a comment.

Alethea W. 
Rating:
4.0

Sunday drop off. Did not get to talk to agent.

Bart M. 
Rating:
4.0

friendly staff fast and effecient

James E C. 
Rating:
5.0

Get more help at that location

Ray S. 
Rating:
4.0

Customer did not leave a comment.

Franz R. 
Rating:
1.0

Customer did not leave a comment.

Grace R. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
3.0

Customer did not leave a comment.

angela R. 
Rating:
4.0

I ordered online and your dealer mysteriously added another charge to my bill!! I never once ordered safecare for $14!! I would appreciate if you refunded that money to me!! I don't want to make a big deal about this but I will if nothing is done quick!! When you order a truck and all extras online that is what you should get!!

Daniel S. 
Rating:
3.0

Told us a larger truck was not available, when they actually were.

JOHN H. 
Rating:
1.0

Are truck rental broke down 1/2 mile from my drop off location. It really wasn't a big deal one of the radiator hoses clamps came on off and spilled radiator fluid on the ground, we were able to fix the problem ourself and Return the truck to the facility. Our biggest problem was no one was willing to call us back.

john B. 
Rating:
1.0

No one helped or checked lights or trailer

dante D. 
Rating:
1.0

Customer did not leave a comment.

brandi L. 
Rating:
1.0

The attendant was very rude and mentioned several times that he had somewhere he needed to be. I went to the location that I had arranged, but was sent to this location. The attendant accused me of being late and that I "should have read the small print" that says U-Haul can change the pickup location. I may use U-Haul again, but will NEVER go back to that location.

William C. 
Rating:
2.0

Customer did not leave a comment.

Cleavon M. 
Rating:
5.0

Customer did not leave a comment.

Ken W. 
Rating:
5.0

Friendly service.

Arlene S. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
4.0

Customer did not leave a comment.

PEYTON H. 
Rating:
5.0

The lady Kenya was excellent very professional I will always remember her and mike in the office very satisfied with them I will go back and send others

Art T. 
Rating:
5.0

Customer did not leave a comment.

Natalie J. 
Rating:
2.0

Customer did not leave a comment.

Angel F. 
Rating:
4.0

The people at the location was great, thanks a lot.

JOHN M. 
Rating:
1.0

I was running behind in getting moved, so I received a call from this location and wasn't able to hear my phone, so the person left a very nasty voicemail demanding that I have the truck dropped off immediately. About ten minutes later, I received a second call from another person who told me that I needed to drop the truck off and told me at least three times that, next time, I need to make sure to check my contract for drop-off time and that I will be charged an extra day. I understood that people might be waiting for the truck, so I don't need to get called so I can waste more time listening to someone trying to chew me out and waste more time.

Nathan M. 
Rating:
3.0

Customer did not leave a comment.

Devane M. 
Rating:
4.0

Customer did not leave a comment.

michel B. 
Rating:
3.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

The order was not complete, we asked for an appliance dol k eyes and blankets which we not there. Check out too too.long and fees were charged that were not disclosed.

Pam H. 
Rating:
5.0

The agents working were wonderful. I needed a truck to pick up cabinets right away. This was the only location with a 15' truck available. Everything was explained in detail and I was very pleased with the entire process. I look forward to using this company again.

angela M. 
Rating:
5.0

Was not to happy when I went to pick up the equipment at the location I asked for was told that it was not at there store it was some place else nd I had to go there to pick it up.....would like some feed back on this from a rep....thank you....Jerry Schutt

Jerry S. 
Rating:
1.0

Either change drop off policy or personnel.

ron L. 
Rating:
4.0

went smoothly!

jack B. 
Rating:
3.0

Customer did not leave a comment.

RON M. 
Rating:
5.0

Excellent Customer Service

Thomas J. 
Rating:
5.0

Staff was very courteous and helpful.

ANGELINA M. 
Rating:
5.0

Customer did not leave a comment.

JACKIE G. 
Rating:
4.0

Customer did not leave a comment.

denise B. 
Rating:
5.0

the fastest, cleanest and ii am very satisfied. It was nice to be able to do all the storage and truck in one place. thanks.

IRIS J. 
Rating:
3.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

HILLEL F. 
Rating:
2.0

I received the gate security code from the staff but he failed to tell me access is only until 10am.

Janelle C. 
Rating:
5.0

Customer did not leave a comment.

NOLAN B. 
Rating:
3.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Mike and Charles were very friendly and helpful!

JAMES C. 
Rating:
4.0

I called uhaul to change my scheduled date. The girl changed the time as well. I wasn't told until my proxy picked up the truck that it could not be changed because someone was scheduled to pick up the truck after me. I called customer service and was told I would have to have the truck back on time or face additional fees. I was charged this after I was 45 min late. I was yelled at hung up on and downright rude too. I will post on social media that uhaul does not care about acquiring customers did not care about my experience or the customer after me.

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Not one problem whatsoever. I definitely would recommend this location to my friends.

RICHARD F. 
Rating:
5.0

Employee on site very courteous and helpful.

TIM S. 
Rating:
3.0

Not a good drop off for after hours!

MANDY L. 
No reviews have been submitted for this location.

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