Customer Reviews for A Storage Place Indio LLC
(U-Haul Neighborhood Dealer)

154 reviews

46148 Marilyn St   Indio, CA 92201
(South of Avenue 46 on Marilyn St)

(760) 501-0139

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(760) 501-0139

46148 Marilyn St
Indio, CA 92201
(South of Avenue 46 on Marilyn St)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

truck was new but extremely dirty, could bartely see of the windshied. Asked if they could wash the truck & reply was no. Pretty sad, new truck and you cannot even wash it.

phil Keohen 
Rating:
5.0

Customer did not leave a comment.

Fabien Hajjar 
Rating:
3.0

Customer did not leave a comment.

William Halfhill 
Rating:
4.0

Customer did not leave a comment.

Albert-Nicholas Nassrallah 
Rating:
3.0

The only reason I selected this location is this was on a Sunday and it was the closest U-Haul location that I could pick up a pickup truck for an errand that day. So in regards to that you can see that do not have much selection if you needed different types of sizes of trucks cuz I didn't really see many. So that's probably why I would never recommend somebody to go there I would have them go to regular U-Haul dealer. The employee Steven was really great patient and listen to our needs. Upon check out though there was an issue regarding getting a paid receipt printed out from him and he did call his boss and the boss said that he would send the receipt. As of this time I have not received my paid receipt for this U-Haul rental.

Anna Marie Felix 
Rating:
3.0

Hard to find. Lot's of sand on attic area.

Christina Hane 
Rating:
5.0

Customer did not leave a comment.

David Segura 
Rating:
4.0

Customer did not leave a comment.

gail reda 
Rating:
3.0

Employee didn’t seem to know how to receive the truck. I just used the app to drop off the truck.

DUANE RIDDING 
Rating:
4.0

It was ok, except that the appliance dolly and the extra coverage (for key lock & gas ) cost more at pickup than online. The ramp was off kilter which made it difficult to use. This was a big problem. I reported it at return. I couldn’t know that the ramp wasn’t just right at pick up.

Jeanne Kelly 
Rating:
4.0

I would say the whole experience with the attendant was pleasant/the customer service was excellent

Gonzalo Zapata 
Rating:
2.0

The staff didn’t check in my U-Haul when I returned it. Since the truck wasn’t checked back into the system, I was charged for extra days. I called the location and was told that the employee forgot to reflect it in the system, but I would still have to call U-Haul to get my refund. As a result I’ve spent over an hour calling and explaining the situation to U-Haul and still have to wait to get a response on my refund on a charge that should have never hit my credit card to begin with. I understand mistakes happen, but it’s been quite a process to get resolution.

Mark Williams 
Rating:
5.0

Gus H and his assistant were phenomenal. They went above and beyond and were extremely professional and knowledgeable. I would highly recommend this location and working with Gus as he knows his stuff. Thank you Gus!!!!

Burt garcia 
Rating:
3.0

Customer did not leave a comment.

JASON HILDEBRANDT 
Rating:
5.0

Customer did not leave a comment.

Brian Kennedy 
Rating:
5.0

Gus was great.

danny Day 
Rating:
5.0

Very helpful, nice and accommodating.

Kevin Lernihan 
Rating:
3.0

Customer did not leave a comment.

Jaime Hernandez 
Rating:
1.0

They do not have a drop box for keys. How do you have a 24 hour drop location without a drop box for keys?

Stephen Guirl 
Rating:
5.0

Gus was very professional and polite The reservation, check-in and checkout were fast and easy.

GEORGE MORALES 
Rating:
5.0

Customer did not leave a comment.

Tom Lawrence 
Rating:
5.0

Customer did not leave a comment.

Albert Curler 
Rating:
3.0

Customer did not leave a comment.

Roger Ervin 
Rating:
5.0

Customer did not leave a comment.

amy miller 
Rating:
5.0

Customer did not leave a comment.

VERNON ALPERS 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LUPICA 
Rating:
5.0

Customer did not leave a comment.

DAVID GRANGER 
Rating:
5.0

Customer did not leave a comment.

AUDRA LOPEZ 
Rating:
3.0

Despite having filled out all the pre-check-in info online, checking in took 20 minutes. Waste of time to check in online. Gas gauge when we got the car was ~3/4 full, and we were told to return the truck at the same level. How are you supposed to do that with an unfamiliar vehicle? Put in a gallon at a time, turning the truck on to check the gauge at the end of each gallon? Please just provide the vehicle with a full tank and ask that it be returned full.

STEVEN SAVAGE 
Rating:
4.0

Customer did not leave a comment.

ALBERTO ALONSOSOSA 
Rating:
1.0

The truck was fine. It just had a little trash (and a banana peel!) leftover from the former curstomer. Great truck and rental price. When i rented it there was very professional nice guy who had driven up from San Diego to cover. He suggested that i DO NOT leave my car in that neighborhood. When i returned it an employee named Gus (?) and the "manager" were so outrageously rude i thought they were kidding at first. I could go back if the "manager" isn't there.

daniel cosgrove 
Rating:
5.0

Customer did not leave a comment.

ALFREDO JIMENEZ 
Rating:
4.0

Customer did not leave a comment.

Mark Roberts 
Rating:
5.0

Very friendly and helpful staff.

Rogelio Murillo 
Rating:
1.0

I was sent from one location to another saying we don’t have the trucks available. I stood outside in 110 degrees in other location to get my truck for more than. 15 mins while the only staff member was doing the paper work. I filled all information before coming in and then too he asked all those details again , what’s your drivers license number / upload picture / primary contact / secondary contact. After that long 15 mins in 110f the trick that we got was the dirtiest uhaul I have ever seen!! I mean I cleaned it for 15 mins so that I can just sit and drive. This was the most ridiculous experience I have ever had with uhaul. I almost wish they should return my money for all this pain. Never going to use them again.

Piyush Kandhari 
Rating:
5.0

Best customer service ever!!

DENISE ASTORGA 
Rating:
5.0

Customer did not leave a comment.

Rhea Teves 
Rating:
3.0

The truck is getting a little old. Might need new springs or schocks.

Ron Simmons 
Rating:
5.0

The Windshield and door windows looked like they have not been washed this year.. Very poor Visibility, Had to use a Ladder on The outside , the inside was just as Bad.. The Manager was Very Professional!! However Did not notice the Windshield until I Drove away..

ANTHONY YOUNG 
Rating:
1.0

they charged me for a furniture dolly that they didn't even put in the truck, and when i asked for a refund they said they would but STILL charged me.

GRECIA GARCIACERVANTES 
Rating:
1.0

It was dirty and the air conditioning was not working, I burned my face and I could hardly breathe. I would never grab service again until they show me that everything works.

EBAN ESCOTO 
Rating:
5.0

Customer did not leave a comment.

ARTURO LABRA 
Rating:
5.0

Customer did not leave a comment.

greg chamberland 
Rating:
5.0

Customer did not leave a comment.

Francine Roy 
Rating:
5.0

Customer did not leave a comment.

Ernie Richter 
Rating:
5.0

Customer did not leave a comment.

Herman Salazar 
Rating:
5.0

Customer did not leave a comment.

Bruce Decker 
Rating:
2.0

Customer did not leave a comment.

Perry Brandt 
Rating:
3.0

Customer did not leave a comment.

James Motter 
Rating:
5.0

Customer did not leave a comment.

Charles Cline 
Rating:
5.0

Customer did not leave a comment.

Brad Nelson 
Rating:
5.0

Senior can get more of a discount.

Yaffa Seligman 
Rating:
5.0

Customer did not leave a comment.

RAQUEL STRANGE 
Rating:
5.0

Customer did not leave a comment.

Cesar Rodriguezmagana 
Rating:
5.0

Customer did not leave a comment.

Randall George 
Rating:
3.0

Customer did not leave a comment.

jeff schaible 
Rating:
5.0

Was in and out in less than 10 minutes. Very professional

Michael Betts 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY PIERCE 
Rating:
5.0

Customer did not leave a comment.

James Farmer 
Rating:
5.0

Customer did not leave a comment.

Nichole douwenga 
Rating:
4.0

Customer did not leave a comment.

James Farmer 
Rating:
1.0

First and foremost I'd have to say is to make sure sure that your trucks are safe to be driven on the streets of California. The one that I rented at your Morongo Road, Desert Hot Springs location was pouring fuel out of the gas tank right on to the exhaust system. I feel fortunate that I wasn't incinerated in a fire ball of an explosion or as the fire marshal said it "your lucky that you didn't die in that thing ". I was promised a credit and a refund for this truck rental and I still haven't seen it.

Julius Virzi 
Rating:
5.0

Customer did not leave a comment.

Jeff Crawmer 
Rating:
4.0

While the truck was useful, it was an older vehicle and there were some items that needed to be addressed; one of the interior light was not function.

scott MCGIHON 
Rating:
3.0

Representatives for uhaul are not given any latitude to make decisions, to chance a form of payment.

liz lopez 
Rating:
5.0

Great customer service and was very pleasant!!

Andrea Fishman 
Rating:
5.0

Customer did not leave a comment.

RONALD HARRIS 
Rating:
5.0

the pickup location and staff there were excellent and helpful. However, the uhaul staff that I dealt with were abrupt and I felt treated like a criminal. I rented the trailer and two days into the move I had a major family emergency that took me out of town for 5 days. Upon my return, I resumed my MAJOR move with a very heavy heart and I returned the truck clean and full of gas to the same place. The woman on the phone from uhaul acted very put out and I was at one point even threatened to have the truck reported stolen. I apologized for my lack of communication and concluded our phone call. I would have (and still would) appreciated possibly a discount and maybe a little bit of compassion. I've never had a bad experience with uhaul but perhaps this was the perfect storm.

DANIEL CORNELIUS 
Rating:
5.0

Great job

KEVIN GROLD 
Rating:
4.0

Customer did not leave a comment.

JOHN GIBBONS 
Rating:
3.0

No real area designation for dropping truck off after hours

Andres Medina 
Rating:
5.0

The facility is clean, well appointed and maintained. The operator was friendly, helpful and got us on the road in a flash. The entire experience was a pleasure.

David Kennedy 
Rating:
3.0

Its kind of hard to find, the sign is small and its a storage facility, you don't see any trucks and there is no place to park. Also one block down is a big uhaul business so I thought I had the wrong place.

anita erickson 
Rating:
4.0

I believe that I was a little bit over charged but the same I was able to do what I need to do an overall average satisfaction

MARTIN GARNICA 
Rating:
5.0

On site manager was tremendous. Courteous, walked me through options, which I took advantage of two, and very helpful. I left my drivers license and he called to let me know; very good man. Thank you.

Robert O'Neal 
Rating:
4.0

Van smelled like cigarette smoke and part of the passenger door handle kept coming off when the door was opened.

Kelly Baucom 
Rating:
5.0

The attendant Gus seemed pre-occupied with his cell phone when I picked up the vehicle. Upon return of the vehicle, he yelled out the window for me to get the mileage and take a picture of the gas gauge. When I went into the office another gentleman was sitting there (I think a friend), and again he seemed pre-occupied with something else. I will say the truck was very clean and well maintained and worked perfectly for the move I completed.

James Zacharias 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Gamble 
Rating:
5.0

The staff was excellent and very efficient

sally hurst 
Rating:
3.0

Young lady did not know how to process credit card and/or reservation. She was pleasant but had to make calls to get help thus delaying the whole process.

Neal Haworth 
Rating:
5.0

Customer did not leave a comment.

Mitch Taubin 
Rating:
5.0

Customer did not leave a comment.

Steven McDaniel 
Rating:
1.0

More information on the gas in the vehicles

melesio lopez 
Rating:
4.0

Customer did not leave a comment.

Fernando Linares 
Rating:
5.0

Customer did not leave a comment.

don mclaughlin 
Rating:
5.0

Customer did not leave a comment.

don walsh 
Rating:
4.0

Customer did not leave a comment.

Stacy Maddux 
Rating:
4.0

Customer did not leave a comment.

bradley lester 
Rating:
3.0

I had no problem with this location as the person was very helpful and friendly. I rented two u-hauls, a 26' and a 20'. When I returned both u-hauls, a day early, I was overcharged for the extra day I did not have it. They also had me down for renting two 26' u-hauls when actually I rented one 26' and one 20'. I was charged for the extra footage that I did not rent. I returned both u-hauls by 10:00 as this was the time they were due back even if it was a day early. The person did not key it in until 12:00 making me pay for the extra time. I made a claim to be reimbursed this money. Hopefully they will come through. It has been a nightmare trying to get them to correct the problem.

julie dusenberry 
Rating:
5.0

Customer did not leave a comment.

Bob Redline 
Rating:
5.0

Customer did not leave a comment.

albert berumen 
Rating:
3.0

Nobody there.

aaron mc laughlin 
Rating:
4.0

Customer did not leave a comment.

Adrian Berumen 
Rating:
1.0

Make sure the rental has enough fuel and the odometer is correct with the rental contract.

Agustin Cardenas 
Rating:
4.0

Inside truck was good. Windshield was dirty and truck exterior was grubby.

Brian Skeggs 
Rating:
3.0

Person was new and didn't know much.

Gregg Vaughn 
Rating:
5.0

Customer did not leave a comment.

brian plechaty 
Rating:
1.0

Fucking losers

Caroline Hadden 
Rating:
4.0

The people were very friendly and accommodating. All was good.

Brian Barnett 
Rating:
5.0

Customer did not leave a comment.

syanice flore 
No reviews have been submitted for this location.

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