Customer Reviews for A Storage Inn
(U-Haul Neighborhood Dealer)

341 reviews

1531 24th St   Tuscaloosa, AL 35401
(Office is located on 24th across from storage buildings No cash card only)

(205) 343-6731

Office Hours

  • Mon-Fri: 11 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 343-6731

1531 24th St
Tuscaloosa, AL 35401
(Office is located on 24th across from storage buildings No cash card only)

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

donterrious lockett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa james 
Rating:
5.0

Customer did not leave a comment.

Willie Robbins 
Rating:
5.0

Customer did not leave a comment.

Calvin Klein 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brown 
Rating:
5.0

Girl in the office is really nice made my day better

david quenum 
Rating:
5.0

we rented a truck from this location before and called them directly to get a truck from them again. Emily is very kind and helpful. Best customer service.

LASHANDRA SNODDY 
Rating:
3.0

Customer did not leave a comment.

Casandra Miller 
Rating:
5.0

Customer did not leave a comment.

Shonquis Ryans  |  Overall Experience 
Rating:
5.0

Great service. Friendly agent

Linda Harper 
Rating:
3.0

Customer did not leave a comment.

Michael Jones 
Rating:
5.0

Customer did not leave a comment.

Josh Patton 
Rating:
5.0

Customer did not leave a comment.

Kenyona Benson 
Rating:
4.0

Customer did not leave a comment.

AMELLIA MICKENS 
Rating:
5.0

Customer did not leave a comment.

Crystal Lassiter 
Rating:
5.0

Customer did not leave a comment.

JAMES HOWARD 
Rating:
4.0

Customer did not leave a comment.

William Lyon 
Rating:
5.0

Customer did not leave a comment.

Tamara Good 
Rating:
1.0

Be friendlier to people.

Jonathan Ellsworth 
Rating:
3.0

The only con that I had was that my unit was on the very end near the woods and that the door wouldn’t close down completely which allowed enough space for critters to enter. Other than that, the staff was always nice.

Laporchia Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Arnold  
Rating:
5.0

Emily went out of her way to help me. Very courteous and kind!

Ronald Dains 
Rating:
4.0

Customer did not leave a comment.

Leshawn Vanager 
Rating:
3.0

Clean the inside and service the vehicle next time.

Cloud Tate 
Rating:
5.0

Customer did not leave a comment.

Deveonick Griffin 
Rating:
5.0

Customer did not leave a comment.

Christain Eden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyla Dunning 
Rating:
2.0

The truck I was given had no working AC on a day where the temp felt like 108. The online self checking is horrible.

Robert Daniels 
Rating:
1.0

The vehicle I was given did not have air conditioning. My experience was hot & horrible.

LaTarsha Long 
Rating:
5.0

Customer did not leave a comment.

Leigh Sheridan 
Rating:
5.0

Customer did not leave a comment.

Todd Craig 
Rating:
3.0

Dropped off after hours (7:00pm, they close at 5pm), and a day early. Didn't seem like the kind of area to be after hours.

Robert Korecky 
Rating:
5.0

Customer did not leave a comment.

Randy Griggs 
Rating:
2.0

I didn't see anyone and just dropped off the keys. However I was charged a cleaning fee of $25.00 and I have no idea why. If they think it was because of the smoke that was the person before me. I had a headache for two days from it.

Tonya Gentry 
Rating:
1.0

Customer did not leave a comment.

Dawn Graeter 
Rating:
5.0

Customer did not leave a comment.

John Heberlein 
Rating:
5.0

Customer did not leave a comment.

Chad Ergle 
Rating:
5.0

Customer did not leave a comment.

Cathy Howe 
Rating:
5.0

Customer did not leave a comment.

Emily Poag 
Rating:
5.0

Great experience!!!

Raven Nash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Raby 
Rating:
5.0

The pick up process was smooth and simple. The return process not so easy customer service was very helpful and friendly.

CHRISTAL COLLINS 
Rating:
2.0

The lady at the location was extremely rude and unhelpful at first even when I asked for help. It took multiple times and someone else in my party asking for help for her to finally help. The equipment was not well maintained it definitely needed to be looked at. I personally think it needed power steering fluid or something but it was harder to driver than the bigger Uhaul I got a few years ago. There was trash under the seats of the truck that I didn’t notice until I had dropped my phone and went to retrieve when we stopped.

Madison Sciocchetti 
Rating:
5.0

Customer did not leave a comment.

Jamillah Crawford 
Rating:
5.0

Customer did not leave a comment.

Margaret Conteh 
Rating:
1.0

I rented a 20' U-Haul truck on Saturday. I did rent online and I added Appliance Dolly and 36 furniture pads, I paid $187.88. However, when I picked up the truck, there was no equipment. I called customer service, and they said they would refund the money. I didn't have any refund. Then I rented an appliance dolly and furniture pads from two different U-Haul stores, wasting a lot of time, and I paid with my debit card, expecting to get a refund. When I returned the 20' U-Haul truck, I received another receipt and paid from the credit card $118.55 for only the truck. That means I paid double for the truck and equipment. I am not happy with the experience at all.

Ayse Esirgemez 
Rating:
5.0

Add a dolly and ramp

KEYTERA CARPENTER 
Rating:
5.0

Customer did not leave a comment.

Heath Mitchell 
Rating:
2.0

Truck had potato chips on floor. I asked for a dolly but none was in the truck when I arrived and they couldn’t get me one. Sketchy location.

James Bates 
Rating:
5.0

Customer did not leave a comment.

Donnell Powell 
Rating:
5.0

Customer did not leave a comment.

Joe Ziegler 
Rating:
5.0

Customer did not leave a comment.

DEANN ALDRIDGE 
Rating:
4.0

Customer did not leave a comment.

Guill godoy 
Rating:
5.0

Customer did not leave a comment.

Carlos Walker 
Rating:
3.0

The location was not easily found but once I did make contact with the staff, the service was outstanding. Very helpful, efficient and courteous.

Bruce Fees 
Rating:
5.0

Everything was professional

thonia rowe 
Rating:
1.0

There was a bed left in in the trailer I had to find some where to dump it I lost a whole day use of the trailer it was pissed on an wet

THOMAS GILBERT 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BUFANO 
Rating:
5.0

Love this location! The staff is friendly and helpful. We have rented from them several times and will continue to rent U-Haul trucks from them.

Phillip Farley 
Rating:
4.0

Customer did not leave a comment.

Gage Pillsbury 
Rating:
5.0

Customer did not leave a comment.

mikia storm 
Rating:
4.0

Customer did not leave a comment.

Senica Lee 
Rating:
5.0

Customer did not leave a comment.

Laquintin Monroe 
Rating:
1.0

When I picked up the uhual I had 2 miles left to E, a major dent on the driver side, & a split in one of the tires.

Robert Edwards 
Rating:
5.0

Customer did not leave a comment.

Duke Vaughan 
Rating:
3.0

Customer did not leave a comment.

Kayla Taylor 
Rating:
4.0

Customer did not leave a comment.

Ellen Bonner 
Rating:
5.0

Customer did not leave a comment.

kelly wheelock 
Rating:
3.0

Customer did not leave a comment.

Tiffany McGlothlin 
Rating:
2.0

The online reservation system is a nightmare! Held forever and then got disconnected from agent and started entire process again. Got to location 3 minutes early and no one was there.

Jennifer Mann 
Rating:
3.0

Customer did not leave a comment.

Carrie Smith 
Rating:
5.0

Customer did not leave a comment.

John Williams 
Rating:
5.0

Instructions on where to park could be improved but otherwise it was fine.

Dylan Taylor 
Rating:
5.0

I needed storage over the summer, and A Storage Inn made the process super simple. The woman who checked me in was kind and very clear. The facility was clean and access was simple. It was an easy and pleasant experience. Thanks!

Madison Romines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrill Surrett 
Rating:
4.0

Be able to take different payments

JAMIE HARRIS 
Rating:
1.0

The owner had changed the lock code on the box and I couldn’t get in. My pick up was for 8:30 and I didn’t get the keys until 9. Customer service people on the phone was very nice but the owners shouldn’t be allowed to represent your company

Megan Carter 
Rating:
1.0

Looks like a third world building.

Josh Tanner 
Rating:
5.0

Customer did not leave a comment.

James Charlton  |  Overall Experience 
Rating:
5.0

Person (female) that helped us was wonderful - excellent service and fast too!

TODD GOBLE 
Rating:
3.0

Customer did not leave a comment.

David Bossie 
Rating:
1.0

The representative was anxious to leave for the day and she assigned me a trailer that was not on the lot. I caught her as she was leaving so she assigned me a second trailer. As soon as she assigned it, she departed leaving me alone on the lot to hook it up and inspect. The second trailer’s leaf spring was broken so I could not use it! Terrible experience!

Harold Riggins 
Rating:
5.0

Customer did not leave a comment.

Marvin Spencer 
Rating:
5.0

Customer did not leave a comment.

Liz Tripp 
Rating:
5.0

It was convenient and easy to rent and it served my purpose. I only needed it for a few hours to get some things moved so it worked out wonderful. Thank you

Nekita Abrams 
Rating:
4.0

Customer did not leave a comment.

Mitchell Gaddy 
Rating:
5.0

Great customer service!

Kathryn Eldridge 
Rating:
5.0

Customer did not leave a comment.

Leborian Troupe 
Rating:
5.0

Customer did not leave a comment.

Emily Causey 
Rating:
1.0

I was sent to a closed business out of my way. Them sent to 2 more U-Haul's for a truck and dollies. Then the location I received the truck had no dollies. I needed them for my washer and dryer I lost due to y'all had no dollies that I reserved a month out. Horrible horrible business. Now they want me to pay $108 more dollars and y'all caused me to loose my belongings.

Kim Grammer 
Rating:
5.0

Customer did not leave a comment.

Crissy Knowlton 
Rating:
1.0

Customer did not leave a comment.

Janet Parket 
Rating:
5.0

Nice and friendly location. Very accommodating.

Stephanie Holcomb 
Rating:
2.0

Customer did not leave a comment.

Frank Griffin 
Rating:
5.0

Customer did not leave a comment.

JUSTIN COX 
Rating:
4.0

Customer did not leave a comment.

Jesse Clark 
Rating:
4.0

Customer did not leave a comment.

BRAYDON BAUER 
Rating:
4.0

Very efficient and professional.

DENISE PERRY 
Rating:
5.0

Customer did not leave a comment.

DAVID STIDHAM 
Rating:
5.0

Customer did not leave a comment.

Candice Gourddouras 
Rating:
1.0

I was charged for mileage that I didn’t use. I brought the truck back and took a picture of the the mileage and gas. Next day I was charged for it. I proved it by taking a picture when I brought it back. Secondly, I was charged 11.98 that was on hold and did not get back.

PATSY EDWARDS 
Rating:
5.0

Customer did not leave a comment.

JASON SKINNER 
Rating:
1.0

When I got there I wasnt greeted at all. She looked at me like i work there FIRSTLY. And then the Uhaul was not available when o got there which is not her fault but i was contacted by the uhaul company and they changed my venue due to availability yet my truck was not available. I would have NEVER picked this location on my own so i would have liked for things to be in order since it was changed by the company and not me.

CEVONNE TAYLOR 
Rating:
5.0

Customer did not leave a comment.

CRESTON JONES 
Rating:
5.0

Customer did not leave a comment.

Angela Dooley 
Rating:
5.0

Customer did not leave a comment.

Greg Lewis 
Rating:
5.0

Customer did not leave a comment.

The estate of Lawson V Causey Jr Emily Causey, Exacutrix  |  Overall Experience 
Rating:
4.0

I did not receive the dolly I asked for and I believe I was still charged. I Just make sure the equip people have paid for is in the truck

HILLARI CROOM-DAVIS 
Rating:
5.0

Customer did not leave a comment.

Margaret Bias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMA MCCAA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary McKeough  |  Overall Experience 
Rating:
5.0

Staff was excellent but the unit I rented had a leak in the roof causing water damage to most of my belongings so much so that I had to just leave most of it bc it was damaged

Chantay Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaQuintin Monroe  |  Overall Experience 
Rating:
5.0

Easy and quick

Benjamin Sanders  |  Reservation 
Rating:
3.0

Easy

Benjamin Sanders  |  Reservation 
Rating:
5.0

Very nice at office

Kaitlyn Bishay  |  Reservation 
Rating:
4.0

The employees always returned my calls when I left a message. Thank you.

MARIE HARRIS  |  Overall Experience 
Rating:
2.0

Our things had roaches crawling on them. We didnt have roaches before we moved our things in your facility.

Sharonda Magby  |  Overall Experience 
Rating:
5.0

No issues

WILLIAM NANCE  |  Overall Experience 
Rating:
4.0

If you have to use a storage facility in Tuscaloosa this one seems to be the best of the group.

Rudy Lago  |  Overall Experience 
Rating:
4.0

Needed a place to store my things for the summer and was well pleased.

Gordon Stimpson III  |  Overall Experience 
Rating:
5.0

Very convenient and easy to get supplies, if needed. Thx

Jill Weiser  |  Overall Experience 
Rating:
4.0

It was perfect size and price

Kenneth Mcgill  |  Overall Experience 
Rating:
5.0

Excellent and friendly service.

BJ Ray  |  Overall Experience 
Rating:
2.0

The fact that I specified with the woman at the front desk that I would only need the unit until the first week of August but had to pay for the entire month is absurd. No other unit does that.

Shannon Powers  |  Overall Experience 
Rating:
4.0

Emily and Susan were very helpful and the space met our needs.

Lori Albrick  |  Overall Experience 
Rating:
5.0

Smooth experience. Quick, easy, and painless. Cconvenient to move location.

Martin Traller  |  Overall Experience 
Rating:
5.0

I don't really have any precedent on using a storage facility, however I can say that the processes of getting the paper work, lock and key, and location of unit all went smoothly enough.

Charles Shipman  |  Reservation 
Rating:
3.0

Check in was quick and firiendly. The unit was cleaned out just fine. The only negative was there were many ants in the floor of the unit but they let me use some of their ant killer.

Privacy Request  |  First Impressions 
Rating:
5.0

This was a very good system that alerted the storage facility of my reservation and allowed me to adequately rent out a storage container.

Privacy Request  |  First Impressions 
Rating:
3.0

Owners were helpful and nice when speaking on the phone and in person.

Privacy Request  |  First Impressions 
Rating:
5.0

There was no wait, very friendly service, clear instructions, and easy move-in.

Privacy Request  |  First Impressions 
Rating:
3.0

Very efficient

Privacy Request  |  First Impressions 
Rating:
3.0

No problems.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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