Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

1,165 reviews

5211 Pennell Rd   Media, PA 19063
(Five Points In Aston)

(610) 494-8931

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(610) 494-8931

5211 Pennell Rd
Media, PA 19063
(Five Points In Aston)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MORRIS FANSLER 
Rating:
5.0

Customer did not leave a comment.

Matthew D'Antonio 
Rating:
5.0

Customer did not leave a comment.

Brian Pawlaczyk 
Rating:
5.0

Gentleman as courteous, helpful and friendly.

Nicole Doner 
Rating:
4.0

Mike at the Storage Depot was both knowledgeable and personable making for a quick visit to complete my pick up.

Joseph Ellis 
Rating:
5.0

Customer did not leave a comment.

Henry Gaskins 
Rating:
5.0

Great customer service. Everything explained in detail and all my questions were answered.

Bill chase 
Rating:
5.0

Mike is superb! He is most professional, personable, and very attentive to customer needs. Should the need for UHaul arise again, I will return to Mike at “A Storage Depot” in Aston PA.

Kenneth Caines 
Rating:
5.0

The employee at the pick up location was absolutely fantastic could not improve that interaction at all a great representation of U-Haul!

Phillip Henderson 
Rating:
5.0

Customer did not leave a comment.

JAMES YU 
Rating:
1.0

I did the drop off process through the app and it was unsuccessful. I went through the prompts but had no service to continue through. It said I returned it but I never got a code to get into the gate. So had to call customer service for help but waited 20 min - did a live chat at the same time and still nothing. Luckily, someone was coming out so we were able to get in that way. It wasn’t a great experience. There has to be a better way to get access to the code or the gate.

Chelsea Bronstein 
Rating:
5.0

Love to rent from this location ! Michael is very helpful very cordial friendly makes the paperwork very easy expedite everything explains every detail in reference to your rental. I also have a unit there that he has helped me with and made it amazingly amazingly easy.. love the new Ford vans seater comfortable very techy, friendly and up-to-date. Please Alway stock the new Ford band at this location. We love them. I also have a few friends renting from this U-Haul location because they say the people are friendly and the vans are nice and clean and much newer and up-to-date, thanks again U-Haul

Miriam Magobet 
Rating:
5.0

I’m concerned about driving with snow and ice on the roof. It was a hazard as it did fly off and hit the vehicle behind. Thankfully no damage. Thx for everything!

Ruth Brittain 
Rating:
5.0

Customer did not leave a comment.

mike gilhool 
Rating:
5.0

Attendant was OUTSTANDING. Very Informative, Clear Precise Instructions and very Approachable with all of my question. Great Experience.

frank aglira 
Rating:
5.0

Mike was a great help!

David Grimes 
Rating:
1.0

Employee told me the trailer was having issues with the lights but it was fixed, then half an hour into my trip the lights shut off, waited 2 hours for a mechanic from roadside assistance to come out then another 4 for him to get the trailer up and running, then an hour later the same issue comes back. I know my truck is not the issue because I tow 3 other personal trailers with it on a weekly basis with no issue, and the mechanic agrees it was not a truck problem, it was a trailer problem. It was a pain to get any kind of customer service from the uhaul dealer and I will not be returning to this location.

Steven Thompson 
Rating:
5.0

Customer did not leave a comment.

Kesia Arriaga 
Rating:
5.0

Customer did not leave a comment.

Cal Greene 
Rating:
5.0

Keep it up

Ian Perkins 
Rating:
5.0

Customer did not leave a comment.

Chris Beech 
Rating:
5.0

Everyone was so incredibly helpful and friendly. I don’t think I will ever go to any other location to rent a truck. Thank you.

amanda kokonos 
Rating:
5.0

Staff knowledgeable and friendly. Easy to do business with.

Jackie Urey 
Rating:
5.0

Great place to rent a truck. Mike is the best!

John Gizzio 
Rating:
5.0

Customer did not leave a comment.

DAYLE DALLING 
Rating:
5.0

Customer did not leave a comment.

Christopher DiCroce 
Rating:
4.0

Customer did not leave a comment.

Neerhu Mathew 
Rating:
5.0

Customer did not leave a comment.

alyssa benson 
Rating:
5.0

Customer did not leave a comment.

Edward McClellan 
Rating:
5.0

Customer did not leave a comment.

ROSALYN CARROLL 
Rating:
4.0

Customer did not leave a comment.

Brian Emmel 
Rating:
5.0

Mike at the front desk was great. He made us laugh even though we had a long day of hard work ahead of us!

Joseph Jackalous 
Rating:
5.0

Michael gets 5 stars for customer service!

Kathy OBrien 
Rating:
5.0

Customer did not leave a comment.

Mark Gauzza 
Rating:
5.0

We dropped the truck off using the QR and it made drop off easy.

Lawrence alice 
Rating:
5.0

Great servixe

John Mccormick 
Rating:
5.0

nothing

joanne ellingsworth 
Rating:
5.0

Customer did not leave a comment.

Mitchell Kaplan 
Rating:
5.0

Customer did not leave a comment.

Brian Pawlaczyk 
Rating:
5.0

Customer did not leave a comment.

Peter McGough 
Rating:
3.0

I get the trailer not cleaned and then when I return it, I get charged a cleaning fee. I don’t think this is right that I get charge for somebody else’s mess.

Christopher Furlow 
Rating:
5.0

Customer did not leave a comment.

Nicole Hansen 
Rating:
5.0

Michael make renting so mush more easier and he’s helpful and very professional!! 5 stars .

Miriam Magobet 
Rating:
5.0

Customer did not leave a comment.

domenic galie 
Rating:
5.0

I found Michael, the owner to be outstanding. Very personable, professional, was a delight to deal with. Will definitely use him again! Great Experience. Steve S.

steve schnider 
Rating:
5.0

Customer did not leave a comment.

Brian Pawlaczyk 
Rating:
5.0

Customer did not leave a comment.

William Stringer 
Rating:
5.0

Great customer service!

Janice Winnington 
Rating:
5.0

The self-guided mobile process was terrible. The pictures kept getting rejected, the site was very slow, and it was far longer and more frustrating than checking in at a desk. When I went to return the truck the site crashed and I couldn't complete it and had to go inside the office and have them do it for me. The mobile option was completely useless.

JAMES GREAR 
Rating:
5.0

Mike is awesome. Very friendly and the entire rental process was smooth and quick!

Patrick Twisler 
Rating:
4.0

Customer did not leave a comment.

Raymond Aull 
Rating:
5.0

Customer did not leave a comment.

Nisheema Green 
Rating:
4.0

Customer did not leave a comment.

John Scott 
Rating:
4.0

Have them download their license and head shot before. Reception on cell phone wasn’t the greatest to upload photos.

John Nolek 
Rating:
5.0

Customer did not leave a comment.

Charles Beebe 
Rating:
5.0

Customer did not leave a comment.

William Jones 
Rating:
5.0

Was very disappointed with my final bill. Would of never rented at the rate of $1.79 per mile

MICHAEL STEWART 
Rating:
5.0

Customer did not leave a comment.

Baer Brian 
Rating:
5.0

All good. Keep up the good work.

Peter Flamini Jr 
Rating:
5.0

Service was excellent. Truck had a loose piece of rubber that was banging against windo. Needed to pull over and adjust before moving on. Post and pre inspection process with repairs prior to releasing would help

Robert Garrity 
Rating:
5.0

Customer did not leave a comment.

Mark Silverio 
Rating:
3.0

Cheaper pricing

RAYMOND ELLIS 
Rating:
4.0

Truck needs to be retired. Old, dents everywhere. Engine and TPMS warning lights were on.

Keith Engberg 
Rating:
5.0

Manager was awesome!!

Sandra Cantor 
Rating:
5.0

Super friendly and helpful

Richard Young 
Rating:
4.0

Customer did not leave a comment.

Jeffrey DeVictoria  
Rating:
5.0

Michael and Dave took care of every detail

RICHARD GALLO 
Rating:
5.0

Customer did not leave a comment.

Anita Lotlikar 
Rating:
5.0

Mike was GREAT. He was fast and friendly. He made the rental experience easy. Thanks MIKE!!

Jason bush 
Rating:
5.0

Better signage on street…

ROBERT GEORGE 
Rating:
5.0

Customer did not leave a comment.

lauren hartley 
Rating:
5.0

Mike is always great to work with and he has everything in order, ready to go.

Thomas Keen 
Rating:
5.0

Customer did not leave a comment.

judi camp 
Rating:
2.0

As a frequent flyer renting Uhual trucks, I was disappointed in the services. The truck came dirty, we told the owner and said don't worry about it. When we dropped the truck off they charged us a cleaning fee............ will not be going back to this location. Take the extra 1/3 mile and head to No Hurts Uhual for better service and cleaner trucks.

Justin Greenman 
Rating:
5.0

The gentlemen that worked with me was awesome. Was very helpful respectful of my time.

Andy Shirlow 
Rating:
4.0

Customer did not leave a comment.

Christina Haftmann 
Rating:
5.0

Customer did not leave a comment.

Lamont Craig 
Rating:
5.0

Customer did not leave a comment.

Justin Coyne 
Rating:
5.0

Customer did not leave a comment.

Lauren Jenkins 
Rating:
5.0

Customer did not leave a comment.

Mark Courtney 
Rating:
5.0

Customer did not leave a comment.

Mark Northcutt 
Rating:
5.0

We had a great experience here. We made arrangements online, picked up the truck the day needed and returned it that night. We were able to leave it in the lot as we were instructed and sent an email with the final bill the next day. Very easy

Eric Roberts 
Rating:
5.0

Customer did not leave a comment.

Joseph Martinelli 
Rating:
5.0

Customer did not leave a comment.

Alexa Drubay 
Rating:
5.0

Everything was great and the staff was also.. I have no complaints..

William Fawcett 
Rating:
5.0

The representative was friendly and very helpful.

Richard Meagher 
Rating:
5.0

Customer did not leave a comment.

Brian Pawlaczyk 
Rating:
5.0

The ratchet strap on the trailer needed to be lubricated.

Robert Weaver 
Rating:
5.0

Amazing customer service!! 10/10 recommend this location!!

Erica Dangelo 
Rating:
5.0

Need better arrangements with mover helpers. After texting all week on the time and location they tried to change the time to 3 pm in afternoon from an 11 am start. Very bad experience. These companies should be better vetted by uhaul if they are going to recommend with over 1000 views and high stars.

Colleen Morrone 
Rating:
4.0

I returned the truck at 4 PM instead of 3 PM because the landlord at my new place wouldn’t let me in the house until later than anticipated so I was charged for a full extra day. Seems a bit excessive and felt taken advantage of. Will probably not use again.

Braden Shattuck 
Rating:
3.0

Customer did not leave a comment.

don fulmer 
Rating:
5.0

Everything went very well.....I see nothing to improve.

Thomas Anderlonis 
Rating:
5.0

Customer did not leave a comment.

Loriann Koncos 
Rating:
3.0

The rental process was extremely tedious. The account executive had to restart the process multiple times taking nearly 30 minutes to complete. When I arrived on site my account had apparently been flagged. The manager of the operation directed me to an 800 number. He said it was likely a non-issue, or an unpaid toll. Together, we waited on the line for 35 minutes. At the end of the day, there was a notation that on a previous rental I had to return the trailer late, which, according to that account executive notes, was deemed to be incorrect information as I actually returned it early. The U-Haul location I rented from was nearing closing, and was going to be unable to rent me the trailer until he was satisfied the issue was resolved. I do not blame the rental location management, but U-Haul for this ridiculous waste of my time. At no time during the reservation process, or the pick up process, was the issue brought to my attention. It left an extremely bad taste in my mouth and I would be highly unlikely to use U-Haul unless it was a last resort.

BRUCE ATKINS 
Rating:
5.0

Great service on a last minute rental. Would definitely rent there again.

Peter Quagliariello 
Rating:
5.0

Customer did not leave a comment.

Andrew Kennedy 
Rating:
5.0

No improvement needed at all. Michael was thorough in his explanation and was very funny.

Jennifer Miller 
Rating:
5.0

Customer did not leave a comment.

Paul St Germain 
Rating:
5.0

Customer did not leave a comment.

john porter 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top