Customer Reviews for A Storage Depot Managemnet LLC
(U-Haul Neighborhood Dealer)

278 reviews

8343 Bristol Pike   Levittown, PA 19057
(Route 13 & Levittown Pkwy next to dunkin Donuts)

(215) 547-1896

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 9 am–1:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(215) 547-1896

8343 Bristol Pike
Levittown, PA 19057
(Route 13 & Levittown Pkwy next to dunkin Donuts)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 9 am–1:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Thankfully the office was open so I went in for help but I couldn’t find my truck. It was supposed to be self check in but the office had the key.

Jenna Papaioannou 
Rating:
5.0

Customer did not leave a comment.

Timothy Ginchereau 
Rating:
2.0

Customer did not leave a comment.

Jessica Bunting 
Rating:
5.0

This was my first time renting a uhaul. It was a very good experience and would definitely recommend to friends and family

Caren Dubell 
Rating:
5.0

Customer did not leave a comment.

GARY POLIZZI 
Rating:
5.0

Everything’s was great. Will be renting again. Thank you.

Maria Williams 
Rating:
5.0

Customer did not leave a comment.

Bruce Pelham 
Rating:
5.0

Customer did not leave a comment.

Lawrence Coleman 
Rating:
5.0

Mob the floor of truck before giving to next to others

Mehboob Ali 
Rating:
5.0

Love this location. They get you right in and out.

Maria Williams 
Rating:
5.0

Our service was fast, courteous, the truck was ready on time and the move went smoothly.

ELIZABETH ROYER 
Rating:
5.0

Customer did not leave a comment.

Michael Franklin 
Rating:
5.0

Everything was fantastic. Van as very clean and the check in process was very quick

Maria Williams 
Rating:
5.0

Location was great.

Maria Williams 
Rating:
3.0

The app offered pickup via the app and allowed me to book an 8am pickup. Upon arrival, I did rhe checkin and it stated to wait until the location opens at 9. I had movers booked 8:30 and had to push the back. When I e-signed it still had a drop off at 2 instead of the 6 hours I was promised. It was disappointing that the app and the location did not match and delayed the move.

Carol Vail 
Rating:
1.0

The front wheel alignment was out by a large degree toe out. I discovered this on the i95 whilst driving to my destination. I was able to handle this without incident but a driver who is more nervous would have an accident leaving U-Haul potentially liable.

Daniel Mulrooney 
Rating:
5.0

Customer did not leave a comment.

Michael Bertoncini 
Rating:
5.0

Customer did not leave a comment.

Sandra Fishbough 
Rating:
5.0

Everything was great. Will be renting again.

Maria Williams 
Rating:
5.0

Customer did not leave a comment.

Matthew Gibbs 
Rating:
5.0

Customer did not leave a comment.

Shannon Johnston 
Rating:
5.0

Customer did not leave a comment.

Linda Carmonabell 
Rating:
5.0

Customer did not leave a comment.

Adriana Noble 
Rating:
5.0

Customer did not leave a comment.

Royce Gaudet 
Rating:
5.0

Customer did not leave a comment.

Shawn Copeland 
Rating:
5.0

Nothing! The truck was great. The gentleman at a storage depot was excellent! I didn’t get his name but he was a true professional!

MICHAEL FINE 
Rating:
5.0

Everything was great as usual will rent again. Thank you

Maria Williams 
Rating:
4.0

Customer did not leave a comment.

John Wheeler 
Rating:
5.0

Customer did not leave a comment.

Susan Fink 
Rating:
4.0

Customer did not leave a comment.

john spinello 
Rating:
5.0

Rental was very quick. Will be renting again very soon.

Maria Williams 
Rating:
5.0

Customer did not leave a comment.

Kamaua Brooks 
Rating:
5.0

Customer did not leave a comment.

Zach Spencer 
Rating:
5.0

Customer did not leave a comment.

Vincent Lucisano 
Rating:
5.0

Customer did not leave a comment.

Bryan Lazur 
Rating:
5.0

Van was great. Easy to load and park. Will be renting again.

Maria Williams 
Rating:
4.0

Customer did not leave a comment.

SAPTARSHI GHOSH 
Rating:
4.0

Customer did not leave a comment.

James Killeen 
Rating:
5.0

The gentleman at the uhaul facility was exceptional. Very helpful, answered all my questions, called me back after I inquired about my reservation, left me another message to assure me that the truck was returned and that I won’t have a problem with pick up. Truck was ready when I arrived and he helped with checking out. He was very professional and made my experience a great one. Highly recommend.

Andrew Sifain 
Rating:
5.0

Excellent as always. Very easy process.

Maria Williams 
Rating:
4.0

The gentleman at the Levittown pickup location was very helpful. The scheduling process was horrible. We scheduled to pick up the truck in Morrisville. The reservation was moved to Levittown, but we were not notified. We also ordered and paid for a mattress cover at the time of the reservation. The mattress cover was not at either Morrisville or Levittown. Very disappointing transaction overall.

Jeffrey Storer 
Rating:
5.0

Everything was excellent

Walter Pitchford 
Rating:
5.0

Everything was great like always. The van drives great.

Maria Williams 
Rating:
5.0

Customer did not leave a comment.

Michelle Pawlowski 
Rating:
1.0

This lied over and over again to cover up their failures

Peter Reid 
Rating:
5.0

Wonderful job.

Maria Williams 
Rating:
5.0

Everything was great as always.

Maria Williams 
Rating:
5.0

Fantastic job! We have been renting the van a lot this month and it is always clean and ready to go.

Maria Williams 
Rating:
4.0

Customer did not leave a comment.

Joseph Ponist 
Rating:
5.0

Customer did not leave a comment.

Russell Conklin 
Rating:
5.0

Everything was great.

Maria Williams 
Rating:
5.0

Manger was great.

DONALD CALLAHAN 
Rating:
4.0

Customer did not leave a comment.

Edward Kovalcik 
Rating:
3.0

Confusing signage. The man was very very slow in processing my return. There was a dog barking somewhere in the office.

Kathleen Koehler 
Rating:
5.0

Customer did not leave a comment.

JORGET URGILES 
Rating:
5.0

Customer did not leave a comment.

CARLOS COLLAZO 
Rating:
5.0

Great caring owner of this location.

Rick Albarran 
Rating:
5.0

Nothing! Maria was an excellent customer service representative and handled everything in a friendly but professional manner. I will highly recommend this location to friends and family, and use them again myself. Thankyou!

Karen Mazenko 
Rating:
5.0

Everything was amazing .. when I picked up the van everything was great it ran great, but the person before me had not cleaned it up..

Marcella Banach 
Rating:
5.0

Customer did not leave a comment.

Enea Agalliu 
Rating:
5.0

We love A Storage Depot and have rented many times. It is very quick and easy. The van is easy to load and park since it has a back up camera.

Maria Williams 
Rating:
3.0

Customer did not leave a comment.

Sky Haskell 
Rating:
1.0

The man in the office had no idea what to do at all, from checking out the uhual, or to return unused boxes. Took almost an hour to leave with the uhual. Even after I checked out online. He had to call someone there was no answer waited for call back. He didn’t no how to work the computer or copier to make a copy of me receipt. Completely horrible experience.

Brianna Rubino 
Rating:
5.0

Incorporate all taxes and fees to give a better estimate of the cost per day rental.

Mark Campbell 
Rating:
3.0

3rd party not a Uhaul

Helenann Largent 
Rating:
5.0

Customer did not leave a comment.

Anthony Torres-Sanchez 
Rating:
5.0

Customer did not leave a comment.

Lizzie Lugo 
Rating:
5.0

Customer did not leave a comment.

Camdon Torres 
Rating:
3.0

While the employee at the pickup location in PA was awesome personally, the truck had a front right tire that was worn so slick we had to replace it using roadside assistance the moment we returned to NJ an hour away (our original requested pickup location). Thankfully the mechanic was prompt, but he said he was surprised we were allowed to drive off the lot with the tire in such a state. A few days later on the road, the cab and steering wheel started rattling so violently we pulled over in OK, and again called roadside assistance. The mechanic who was called was also excellent, but he had to replace the front LEFT wheel this time with his own tire, that hadn't been pre-balanced by U-Haul (because none were available). Alarmingly, he said it was only a matter of time before we would have had a blowout, which leaves me to wonder whether the vehicle had been adequately examined before being assigned to us, considering we had scheduled a cross country journey from NJ to CA. Thankfully the rattling subsided when the tire was replaced, but by end of our journey different concerning sounds had arisen, audible at a range of speeds when we opened the windows. I appreciate U-Haul offering us more mileage and rental days to compensate for the inconvenience of picking up an hour away, and every single employee we spoke to or dealt with (including the independent contractor mechanics) was professional and courteous. I just worry that we were given an unsafe vehicle for a very long journey, which is disappointing considering how far in advance we booked. Thank you for welcoming feedback, and I still plan to recommend U-Haul in the future.

KATE ARMSTRONG ROSS 
Rating:
5.0

I had a great experience. Extended weekend hours are the only thing I would find more useful, but I understand that isn't always feasible.

Christopher Polley 
Rating:
5.0

2nd time renting the van this week. Will be renting again. Quick and fast rental process.

Maria Williams 
Rating:
5.0

Excellent service.

Maria Williams 
Rating:
5.0

Extremely excellent customer service!! Maria was efficient, accommodating, and courteous!! Will be referring others here! 100%😎🤗

Luthenia Steward 
Rating:
5.0

Customer did not leave a comment.

EDWIN MINGUELA 
Rating:
4.0

Customer did not leave a comment.

ERIC SCHNITZER 
Rating:
5.0

Entire, p/u and drop-off procedure was seamless. Van was a newer piece of equipment in good shape.

SCOTT BAIER 
Rating:
3.0

first of all the person who attended me was late to open store (not the first time)and the drivers area was very dirty. I will not rent from this place again. If U haul is not making sure the equipment is clean you will lose a customer. Not happy at all.

EDWIN MINGUELA 
Rating:
5.0

Customer did not leave a comment.

Yan Huang 
Rating:
5.0

Rental person was very nice and helpful!

Joseph Barta 
Rating:
4.0

Customer did not leave a comment.

Alita Dousuah 
Rating:
5.0

Customer did not leave a comment.

Gary Sanderson 
Rating:
5.0

Customer did not leave a comment.

Michele Giosa 
Rating:
5.0

Customer did not leave a comment.

ana rios 
Rating:
5.0

The truck was extremely clean. We recommend you check in ahead of time, it makes the rental process very quick and easy.

Maria Williams 
Rating:
5.0

Make the Cabs bigger, what if you had more then 1 kid and no car, you sold everything you had, and were moving across the country one way. No where could you put another child.

Judd Bowman 
Rating:
2.0

Customer did not leave a comment.

Adil Alhashimi 
Rating:
5.0

Customer did not leave a comment.

sharon aizen 
Rating:
5.0

Maria did a great job getting me in and out quickly. The van is always clean and was brand new only had 200 miles on it.

Maria Williams 
Rating:
1.0

We changed our drop off location but were not told of the increase in price. We were done with the truck early and wanted to return it where we got it to avoid the additional charge and when we called about bringing the vehicle back around 2:00 pm we were informed by the worker that she was leaving for the day and we couldn't return there.

Christopher Kelly 
Rating:
3.0

The location and truck were fine but the app and online site were giving us issues. We were able to very the vehicle for pickup but then it kept prompting us to verify the license info. It did this 13 times. We called and spoke to 4 different reps, 3 of which did not provide any help. The 4th tried his best to help us but ultimately, he could not. It took us over an hour to get the access code for the keys.

NICOLINA BROWN 
Rating:
4.0

Friendly staff.

David Pendleton 
Rating:
4.0

The woman working there was great, made picking up and returning the vehicle very easy

Stephen Brandt 
Rating:
5.0

Extra 79¢ per mile adds up. Maybe lower it for returning customers within a 5 year period?

Gannon Niederriter 
Rating:
3.0

The rental went well. Maybe have one more truck, the next size up would be great. All in all, it was a smooth transaction. Friendly and courteous atmosphere.

Kenneth Vanbramer 
Rating:
5.0

Customer did not leave a comment.

Reggie WILLIAMS 
Rating:
5.0

Excellent rental. Location is close to super Walmart and Dunkin Donuts.

Reggie WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Beverly Johnson 
Rating:
5.0

Customer did not leave a comment.

Mark White 
Rating:
5.0

Lady was very helpful and apologetic for the horrible customer service I received from the pick up location and suggested I fill out this review.

Natashia Richardson 
Rating:
5.0

Customer did not leave a comment.

Eric Ginn 
No reviews have been submitted for this location.

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