El cliente no dejó un comentario.GEORGE V.
A Storage Depot Management LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jasmine M.
El cliente no dejó un comentario.ALLISON B.
The girls at the counter were extremely friendly and helpful. I would rent from them again in a heartbeatJohn K.
El cliente no dejó un comentario.Zachary A.
The staff is very polite and friendly.Everette P.
Staff was friendly and helpful.ANDREW L.
El cliente no dejó un comentario.Dawn W.
Everything was as expected. I've always had good moving experiences with U-Haul. Thanks U-Haul!David P.
El cliente no dejó un comentario.Frank L.
I would recommend this location because the person working was kind and helped us to problem solve an error that UHaul customer service made. If it wasn't for her, we would not have had a truck that day despite our rental changing to her location due to UHaul saying my original location did not have the truck size available. Moving is stressful and UHaul made it even more stressful. This office helped to make it better and I greatly appreciate her flexibility and kindness.Meredithe S.
Jackie B who works the office was very personable and professional,STEPHEN O.
I have no issues with this location. I have issues with how our reservation was handled. We were originally scheduled to pick up at another location. When we arrived we were told the truck was not there and we would need to drive to the location listed above, which was 30 minutes from the original location. The boxes we paid for in advance were at neither of these locations, but at an official uhaul location, which was 45 minutes from the Clifton Heights location. Needless to say, we were not pleased with our uhaul experience and we have no intentions to use or recommend the use of uhaul again. These issues were not directly associated with the two locations, but with the uhaul company.Glenn E.
I would recommend it because the customer service was great. The van we rented smelled HORRIBLE!!! We drove with the windows down in the rain and me and my sister in-law still got terrible headaches. It smelled like gasoline and body odor ðŸ¤¢ maybe get new vans or a better cleaning service.Matthew M.
El cliente no dejó un comentario.DAODA K.
El cliente no dejó un comentario.EVERETTE P.
I booked rental two days ago for self pick up @ 9. The van was not ready and I had to wait until 9:30 for store to open. The van was filthy and smelled like gasoline. Horrible experienceTom O.
El cliente no dejó un comentario.Talia M.
El cliente no dejó un comentario.Antonio P.
El cliente no dejó un comentario.HERMAN J.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Mark P.
El cliente no dejó un comentario.RANDALL B.
The Van I rented smelled like farm animals. Like someone was literally transporting farm animals in it. This Van would have been perfect for me if I owned a mini horse or a goat.William S.
Holy crap. A hold on my card and then several consecutive charge attempts? No heads up? Employees lead me to believe the initial hold was the charge and that would be the end of it. They never answer the phone by the way. -1/10Alexander C.
Although the ladies were VERY nice when I called and said that I was running late. I felt as if I was given 2 different things. 1. When I reserved the van and 2. When I picked the van up. I was given a contract but told that I had to pay with a Major Credit card Although I was told that I could use my debit card as long as it had a Visa or Mastercard logo. I asked for a receipt when I returned the truck 45 minutes early and was told that it would be emailed to me. As I was leaving I asked if she had my email address because no one ever asked me. I still have not gotten a receipt. It was especially important because before I left they said if I didn't go over the calculatiled miles, I might get a little back. Also no one asked to see my additional driver's Information. He had his driver's license out ready to show it. I will Probably Never use this site again.MONIQUE B.
The woman at the location was very short in her responses to any questions I had, which made it a little frustrating. I know we're going through some hard times right now, but courtesy is still possible.MATTHEW A.
El cliente no dejó un comentario.Wayne C.
Customer service was below average. As someone who works in customer service I expect a little bit more from my experiences. Especially when me the customer was running into an issue with the company. The Representative was very aloof and not welcoming. The app wasn't very efficient and seemed to have been frozen on "waiting for approval". I went into the office to speed the process up instead of waiting for technology (it had been about 10mins already) and was laughed at for not choosing insurance (which i didnt need and was willing to take the risk) instead of having the benefits explained to me. Maybe he was have a rough day, but that was just my experience.Renee C.
El cliente no dejó un comentario.Aisha K.
El cliente no dejó un comentario.Carolyn R.
El cliente no dejó un comentario.Laura H.
Show customers how the vehicle's gadget including lights , adjusting mirrors, ectjuanita S.
El cliente no dejó un comentario.Mhd Salama C.
El cliente no dejó un comentario.eric S.
I had a great experience at this location! She was friendly and explained the process easily!Madel Clariz L.
El cliente no dejó un comentario.Delores M.
Not sure why I was charged more money. After a long day, I wasn't going to fight itJoseph F.
El cliente no dejó un comentario.Jeffrey F.
El cliente no dejó un comentario.Justin M.
Furniture pads were not provided and no notice was given to me that they weren't available.Christopher G.
I was over charged and was hung up on claiming i didnt return the van on time and the key. I had to go to the office and still was accused of extra mileage, not returning the van and key. Not even trying to look into what i was telling her. I felt humiliated and treated like a liar. Clearly there was some type of error on uhauls part. No apologies at all after the second young lady said she remembered me coming to return the van. Clearly my experience was NOT satisfactory and handled with unprofessional.Aziza S.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Ross B.
The location was difficult to find using maps app, Google maps and waze.Zenneia J.
El cliente no dejó un comentario.marvin G.
El cliente no dejó un comentario.Peter N.
I opted for truck share and it took almost close to an hour for checkout. The status was at awaiting approval for a very long timeDwaragesh M.
Timely settlement of accountKarlene G.
El cliente no dejó un comentario.Nicole T.
El cliente no dejó un comentario.Benjamin M.
El cliente no dejó un comentario.Russell P.
Greater detail on how to get to the location. Google map made the trip more difficult then it had to be.Anthony L.
The original email I got sent me an incorrect pick-up address, so we were very confused and waiting for an hour for either someone to come in to help us or to get off of hold on the uhaul phone number.John B.
El cliente no dejó un comentario.Robin W.
El cliente no dejó un comentario.Lea J.
El cliente no dejó un comentario.Charles D.
El cliente no dejó un comentario.JOHN T.
Great serviceEVERETTE P.
El cliente no dejó un comentario.charmaine F.
Very pleased with service. Reservation made via internet. Confirmation process and pick very efficient and smooth.Thomas T.
El cliente no dejó un comentario.Albert F.
El cliente no dejó un comentario.vivek P.
I was charged $7 for gas, before I returned the truck I put in $5 which got the gas level back up to where it was before I rented it. Very confusing to be told to fill the gas before returning and then be charged for gas. I drove 13 miles, no way I burned $13 worth of gas.Jesseca N.
Amount of hoursJonell W.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Sylvia C.
El cliente no dejó un comentario.Dina C.
El cliente no dejó un comentario.Eric F.
My only complaint are the charges. Why is there a rental rate AND a rental charge? That is ridiculous! I won't be using uhaul again!Omar J.
El cliente no dejó un comentario.Yaritza W.
El cliente no dejó un comentario.CLEVEANNA Y.
El cliente no dejó un comentario.Donald B.
Truck was not clean when i picked it up. It had oil spread in almost half portion. Latter i was charged 25$ for clean up for mess which was already there.Gyan D.
Larger parking area for customers. Perhaps move rental vehicles behind gates leading to the self-storage units to allow customers to park in all the area in front of be office.Paul I.
El cliente no dejó un comentario.Annunziata P.
El cliente no dejó un comentario.Amy F.
El cliente no dejó un comentario.Elizabeth G.
El cliente no dejó un comentario.kareemah P.
The office representatives was very attentive, professional and personable. The request, and move went smooth. Returned truck with no problems.Renee A.
El cliente no dejó un comentario.kim M.
The location was fine and the cargo van was clean. However, we had reserved a hand truck and furniture dolly for our move. They told us they didn't have a hand truck. The wheels on the furniture dolly were so old and messed up that they wouldn't rotate correctly. We couldn't even use it. Needless to say these issues made our move extremely difficult!Kelly G.
The problem was that I booked a truck to be picked up at a U Haul location close to my house but when I got there, I was asked to go to another location pretty far away. Even though I saw a lot of same trucks on the parking lot. Also I was not allowed to drop off the truck at the agency near my house. Bad experience !Didier L.
I will have no reservation passing the good word about my experience with this location of U Haul.ABU S.
El cliente no dejó un comentario.Gloria B.
The location business and staff were all excellent The on line return process is cumbersome. It should be disclosed at pick up need to photograph rental odometer, vehicle and location so customer is prepared and return is as easy as pick upKimberly S.
Seamless...this experience was perfectionMariaelena M.
El cliente no dejó un comentario.Chase F.
I believe UHaul employees to be more truthful when making reservations....they led me to believe that I will get some money back if I return the truck before the scheduled daterashedda R.
El cliente no dejó un comentario.Wayne G.
The clerk was out at the bank when I arrived at my scheduled time. Then, she took a storage unit customer (who arrived after me) first. The van had less than the recorded gas. I got the cargo van 30 minutes after my reservation time.Olivia J.
We reserved an appliance handrruck along with the truck for our move. When we areived to pick up the truck, there was no appliance handrruck. We were offered a small dolly instead. Okay helping us was very polite and apologetic, but it doesn't change the fact what we reserved wasn't available. Thus, our move was much more complicated being we had large pieces of very heavy Furniture to move. I would have picked up from another location if I known the Furniture Appliance was not available at this one.Dallas C.
El cliente no dejó un comentario.Olivia P.
I find the management very helpful out of the wayRonald S.
El cliente no dejó un comentario.Erin R.
As far as I am concerned, you would have nothing to improve on. I actually went to the wrong agent, but she looked my name up and told me where. I found everyone courteous and pleasant.Karen K.
I rented a van, twice within 1 week. Both times, the young lady at the desk, was just as polite, friendly, and as knowledgeable as can be. Your van was new. Only 77 miles on it, when I picked it up. It was a pleasure to drive a vehicle that did not rattle. I will definitely recommend you.Connie K.
Be clear about the hours. We had an 8 am confirmed reservation but the pickup location did not open until 9:30am.Jeff H.