Customer Reviews for A Ship N Box Depot
(U-Haul Neighborhood Dealer)

586 comentarios

16227 Victory Bl   Van Nuys, CA 91406
(After hours returns are limited - 24/7 mobile rentals!)

(818) 786-0117

Horario

  • Mon–Fri
    9:30 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 2:30 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 12/4/2022: cerrado
  • 12/24/2022: 9:00 a. m. - 1:00 p. m.
  • 12/25/2022 - 12/26/2022: cerrado
  • 12/31/2022: 9:00 a. m. - 1:00 p. m.
  • 1/1/2023 - 1/2/2023: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(818) 786-0117

16227 Victory Bl
Van Nuys, CA 91406
(After hours returns are limited - 24/7 mobile rentals!)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 2:30 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 12/4/2022: cerrado
  • 12/24/2022: 9:00 a. m. - 1:00 p. m.
  • 12/25/2022 - 12/26/2022: cerrado
  • 12/31/2022: 9:00 a. m. - 1:00 p. m.
  • 1/1/2023 - 1/2/2023: cerrado

Show All Hours

  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
5.0

Thanks for the most Amazing and Professional Service.

Elaine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ace W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARKS C. 
Clasificación:
2.0

The staffs were not willing to help. There were trashes in the car. The car was smell and the smell stay on my furniture and clothes for couple of days

Kung Yam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman F. 
Clasificación:
5.0

El cliente no dejó un comentario.

carin W. 
Clasificación:
5.0

Extremely accommodating and professional!

Martin S. 
Clasificación:
1.0

Staff was very rude and not friendly nor helpful with the rental process. Made entire process for difficult and complicated. The truck was not up to cleaning standards. The truck was filthy. There were cigarettes left in the truck from a previous family. The truck smelled like smoke and there were cigarette ashes everywhere.

Javonte R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jungwoo P. 
Clasificación:
5.0

Nada

ross T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANYA E. 
Clasificación:
5.0

for mobil drop off this location have only 3 parking spot , on one spot your u haul truck parked very wrong , on 2nd spot there was parked someone s personal car , there was only one ☝️ parking spot in the middle of those , there was no street parking so i parked very hard in the middle . make sure no one else park in your spot ( personal car). only this parking issue everything else was superb . thank you so much!!

navneet M. 
Clasificación:
5.0

Easy to pick up and easy drop off after hours

Rosaura O. 
Clasificación:
4.0

Get a gas cap on the truck

Mitchell K. 
Clasificación:
4.0

Inspect the equipment with your customer and have the gas tank full, also have it cleaned. Everything else cool.

FELIPE R. 
Clasificación:
5.0

always very helpful.

JOHN P. 
Clasificación:
5.0

The people at this location are really helpful and very efficient. I highly recommend taking your business here

Rio R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larkin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARKS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARKS C. 
Clasificación:
5.0

Great service, great UHaul vendor!

CLARKS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin C. 
Clasificación:
5.0

Ninguno

edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amina W. 
Clasificación:
1.0

Was charged and accused of damaging vehicle when the damage was not caused by me.

Lance G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah L. 
Clasificación:
5.0

Great customer service at this location.

ELIZABETH F. 
Clasificación:
5.0

Great service. Great staff.

CLARKS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

The best location for all services offered! Great staff!!!!

CLARKS C. 
Clasificación:
1.0

The uhaul had empty cigarette carton in it, half eaten food, ashes from the cigarettes all over . Smelled like cigarettes. It was left so dirty . The location takes you a mile away on gps. We tried Apple Maps google maps and Waze. All of them sent us to a location a mile away. The service for T-Mobile is terrible there so it was hard to do the mobile checkin. It reset twice plus there were dents and scratches larger than 6 inches that weren't marked. To get the key from the lockbox the lock stuck and you had to pull really hard. I've had some amazing uhaul experiences. And most of the time it's great. But this was by far the worst,

Erin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSARIO C. 
Clasificación:
5.0

Ship N Box Depot is superb. They remember us, try their best to help and get what we need when we need it. Just great guys!

CLARKS C. 
Clasificación:
5.0

Mike was great. He answered all of my questions and was patient with my inexperience. Thank you for the great customer service.

TaniaLomeli L. 
Clasificación:
5.0

Excellent service.

William C. 
Clasificación:
5.0

Very helpful and good service.

WILLIAM C. 
Clasificación:
5.0

Very helpful at this location.

William C. 
Clasificación:
5.0

The fellow working there has helped me pick up my rental a few times. He is always pleasant, competent, efficient, clear, reliable. Very pleasant to deal with. Gracias.

EDWARD L. 
Clasificación:
4.0

The problem was not with the location, but with U-Haul. My rental pickup was 9am, however the location is listed as not opening until 10am. (That's a problem) second online check in assumed to save time? Did nothing but waste time getting me approved? After several minutes I was told I was not approved? My driving record is spotless and my credit is good!!! This was a major inconvenience!!!! The gentleman at the location completed the rental process with no issues!!! When returning the van the location was closed , not a problem per say…After scrolling through the menu on the dash for several minutes I could not locate the tachometer for the mileage nor complete my return online- So I locked up the van and left…. And lastly. Is it to much to expect a vehicle upon renting to have a full tank of gas? Topping off to 3 1/4 or anything besides full is a complete pain!! It also is a major inconvenience when immediately after picking up a rental the need to put gas in it and then again upon returning fueling again! I think the tanks should be full when picking up and full when returned!

MICHAEL B. 
Clasificación:
2.0

Long lines / waiting time to Pickup. Cannot drop-off at Sunday or off hours

ALEXANDER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARIN W. 
Clasificación:
5.0

great location, great customer service

CLARKS C. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rafael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

GLENN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA L. 
Clasificación:
5.0

Great staff, great service.

CLARKS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis S. 
Clasificación:
5.0

Best customer service I've received at a Uhaul location

VERONICA G. 
Clasificación:
1.0

The lock box is too high for short people. There wasn't any equipment in the van and no one at the location to help. Major thumbs down.

Jocelyn C. 
Clasificación:
5.0

Ship N Box Depot are just the best!!!!

CLARKS C. 
Clasificación:
2.0

When I returned the vehicle, the mobile app did not work. I tried to contact U-Haul for support, but gave up after waiting on hold for more than an hour.

Michael B. 
Clasificación:
5.0

Mike was good

CHRISTINE C. 
Clasificación:
3.0

The self check back in was one of the worst times I ever had in my life. Yes its true that when it comes to tech stuff I have the IQ of a radish. Keeping that in mind to return a truck it shouldn't take 47min and such back pain and frustration.

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir M. 
Clasificación:
2.0

Pretty rundown pack and ship shop, but it was easy to get and drop the vehicle.

Michael B. 
Clasificación:
2.0

El cliente no dejó un comentario.

RANDALL F. 
Clasificación:
5.0

The parking on the street made the exit from the experience a little difficult but other than that a great experience!

Samantha S. 
Clasificación:
4.0

No dog hair should be on the seats.

LEONARD T. 
Clasificación:
5.0

There were problems with the cargo van, but those problems were Uhaul problems, not Ship N Box Depot. They are tremendous and helped us out of a bind. We recommend them all of the time, and are happy to do so!

CLARKS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuriy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly A. 
Clasificación:
5.0

Gracias

ARAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYDNEY S. 
Clasificación:
4.0

I found this location myself. Easy drop off. Thank you!

CHAD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
2.0

I rented a van from this location twice. The first time I got coverage for damages. I assumed the second rental would be the same and I thought I had damage coverage. Apparently it was not included on this contract (unless it was changed after the fact) because I had to pay for a broken window that happened randomly while the van was parked on the street. I will not rent from this location again.

JASON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
2.0

I had very bad experiences today, the mileage was 7662, he came to office said 7663, I told him may be not, he said yes it was, did not want to go to check and make him embarrass, also the rate for dolly was 7 dollars, he charge me 9 dollars I just did not want to speak with him, it was too hot and not had time.

ASADOLLAH N. 
Clasificación:
5.0

Friendly and helpful

Niels G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
1.0

Absolutely horrible. The person sprayed(did NOT wipe down-we watched) bleach in the car all over. It was unreal. We both have horrible headaches now and could barely breathe the whole way. My eyes feel like they are on fire. There is no excuse for this. I expect a call to follow up with me 310-715-9174 bc this is unacceptable

Penelope D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNATHAN R. 
Clasificación:
3.0

It would have been helpful if the shop were open during the hours stated on the UHaul site. I had to return the car via phone which took longer than expected.

JANET K. 
Clasificación:
5.0

El cliente no dejó un comentario.

POONEH T. 
Clasificación:
3.0

Staff could be more helpful and friendly. Waited a long time and then just checked in on the app. the lock box code did not work for the return. It's convenient location though.

Min P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINHTAN P. 
Clasificación:
5.0

Very kind and accommodating

kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
2.0

I wanted to pickup the truck and furniture pads and dolly at the same location, but was told I had to go to 2 different places. I was doing a 20' truck, one-way. The associate on the phone told me to keep the furniture pads, but I was told I would be charged for them. The associate at the store told me to leave the dolly and pads in the truck. I was just concerned if you leave it after hours, the door on the back doesn't lock and someone could steal the dolly and I would be charged for it.

Pamela F. 
Clasificación:
4.0

Better Signage

Marc M. 
Clasificación:
3.0

It is doing ok for the size it is allowed. It is just small and in a small parking lot.

David B. 
Clasificación:
5.0

The gentleman who helped me was very professional, friendly and also very mindful of safety precautions during the pandemic. He gets an A+. Thank you.

Carine S. 
Clasificación:
5.0

Ship N Box depot are the best for UHaul rentals

CLARKS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GOLDA C. 
Clasificación:
1.0

I apparently had to bring my passport to get the car? The process was not what I was prepared for and took one hour. The truck had damage.

Gary M. 
Clasificación:
1.0

Please fix the lock box or replace the lock. I spent more than 30 minutes trying to open the box, and ultimately it was the proprietor who got it open. The truck was shaking on the road at speed above 45mph that i thought it would fall apart. The app did not work, i called support and the they told me to use the website. That worked but it took a too long. So many questions. When u already have all the answers from last time I rented a truck. Very inefficient and clunky experience.

Dmitry D. 
Clasificación:
2.0

They were 30 minutes late to open the store and when I did get there they had trouble finding my reservation. As my movers had already arrived, I had to pay them for an hour of no working time, because getting the truck took so long.

Alexandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie D. 
No se han enviado comentarios para esta ubicación.

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