Comentarios del cliente para A R C Towing Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de A R C Towing Inc

Grado total:

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Cheng J. en

Grado:

El cliente no dejó un comentario.

Ricardo I. en

Grado:

The people that take care of the to response in the morning they maybe fell sleep because they never answer me back and I have to go inside of the gas station to finish the transaction, also the app is to use, I personally don't planing to used any more next time I go strait to the counter they probably not the friendly people but is easier.

Karin D. en

Grado:

WORTS SERVICE EVER!!!! From beginning to end!! It took over 40 minutes to get the truck, even with all the online info I sent like picture of driver license all credit card info, an even at the en of online reservations said “”you saved half the time “ REALLY?? Then It would has been 1 1/2 hrs then. I went to pick it up at 9:30 and i left at 10:12 am !!!! And when I brought the truck back the same day at 2:33pm there was only one person so she couldn’t check it and she says she will do it later and not to worry. This was Saturday. So I called Sunday to check why I have t get my receipt yet and the guy at customer service says it wasn’t close yet. I’m like WHAT!!! I better not get charge extra and he PROMISED ME THAT I WONT. Then Today mi day I get a receipt for almost 120 and I see that it says extra day. I called again and a lady answered this time and had to call the place and fix it. Your COMPANY MADE ME WASTE SO MUCH TIME. Didn’t get the truck I reserved on time and almost made me loose the items I needed to pick at 10:15 to be ready for the hurricane. And then got EXTRA CHARGE FOR A DAY. Really SO DISAPPOINTED IN YOUR COMPANY. Called 2 times to get this fix . Made me loose time. Won’t use your company again. And tell everyone I know about this horrible experience.

Patsy C. en

Grado:

Sales associate when above and beyond to help. It was a pleasure doing business at this location because of her. Thank you!

Cody Y. en

Grado:

24/7 online check in was not as efficient as I would have hoped. We waited 45 minutes before being connected to a representative to approve our truck at check in. The website was glitchy and made us redo information multiple times at both check in and drop off.

Mary S. en

Grado:

I got the contract email/bill a day later than I turned in the vehicle. It gave me a lot of anxiety waiting to see what the final charge was, but otherwise it was a very enjoyable renting experience.

Steven B. en

Grado:

Take away the ability for this location to rent U-Haul equipment. Everything about this location was bad. The customer service, scheduling departments, and what i was told was a regional manager were not helpful at all. They were combative, rude, and threatening. If you allow someone to make a reservation(contract) to pick up at a given location and drop off at a given location, you cannot arbitrarily change the customers drop off location because it is inconvenient for the drop off location to receive the equipment. If it was stated in the rental agreement that a change could happen and the customer was forced to drop off at a different location, none of the customer service representatives , reservation representatives , or even the “regional manager” could say where that was stated in the contract. Also, if a change of dropoff location was forced by Uhaul, the website needed to be up to date with drop off location information. In short, i picked up my vehicle with 24/7 online service, followed the instructions provided to drop off my vehicle, through the uhaul website. Then 30 minutes later received a call from ARC Towing saying they were going to charge me $5000 and wrong dropoff location and be billing my card on file immediately. What a poor excuse for a uhaul location.

Johnatan M. en

Grado:

Mantener un poco más limpia la unidad, de resto todo excelente!

Timothy S. en

Grado:

El cliente no dejó un comentario.

CARLOS S. en

Grado:

Truck was very dirty inside. The lady in the afternoon is very rude. This is the 3rd time I rented a truck from there and she is always the same. Even the employees complain about her. I will NEVER will use Uhaul from that location again. She is rude and unprofessional.

Michelle H. en

Grado:

Needed a rental truck for the day and ARC was so accommodating. Would rent from them again in a heartbeat. Great service

Fernando C. en

Grado:

El cliente no dejó un comentario.

Mark Q. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

Was charged $56 for insurance that was not requested, fuel on paperwork did not match what was in truck which led to confusion at drop off, alotted mileage was 20 miles less than actual driving mileage.

NOUFISSA A. en

Grado:

I use this location for all my towing and service needs. Very helpful staff

Jonathan S. en

Grado:

El cliente no dejó un comentario.

Serjio T. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Jacob F. en

Grado:

El cliente no dejó un comentario.

Cletus Z. en

Grado:

used the online checkin for the first time, it made the whole experience much better. The people at this location were very friendly and helpful.

James S. en

Grado:

I rented the cargo van. it had not been swept out when i picked it up. there was sirt filling from a pillow a dirty sock in the back. it smelled like some had horses in it. the wind shield was dirty. there was no washer fluid in it.

David H. en

Grado:

El cliente no dejó un comentario.

Kyla W. en

Grado:

The day i picked up the vehicle, the lady who "took care" of me, had me stand there 5 min, while she finished a personal call as i stood there in front of her. Returning the vehicle, once again i waited 10 min for them to worry about sticking a star to the wall that would not stay. Only for her to be rude to me during check out. I am very unhappy with the whole experience.

Carlos S. en

Grado:

The lady is very rude. Not the first time dropping a truck there and she always complained about not having space for the truck. She is very rude. Make you feel like is the customer fault.

mike B. en

Grado:

El cliente no dejó un comentario.

Carol J. en

Grado:

Staff was great.... however, I reported problems with my truck when I rented on 2/2-2/3. When I rented the same truck on 2/12 the same items that I reported had not been fixed despite the UHAUL repair person having just left-according to the staff. When ARC called uhaul customer service they were less than helpful as we were trying to report that their truck leaked during the rain and my items had gotten saturated. Little concern voiced from customer service other than “tell her to go to repwest.com”.

Ashton W. en

Grado:

El cliente no dejó un comentario.

Cathy M. en

Grado:

El cliente no dejó un comentario.

Bruno M. en

Grado:

El cliente no dejó un comentario.

Leslie S. en

Grado:

I brought the truck in ahead of schedule. I've been to this location before, they are close to my home. This is a towing company and I'm sure they deal with a lot of mad folks. Without saying to much more, I'll drive further to return future rentals.

Jeffery L. en

Grado:

Have a working truck and have the proper trucks in the inventory