Customer Reviews for A PlusTowing
(U-Haul Neighborhood Dealer)

571 reviews

549 Rte 193   Jefferson, OH 44047
(Intersection of Netcher Rd and Rt 193 1 Mile South of Rt167)

(440) 576-0488

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 7 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: 9:00 am - 11:00 am

Services at this Location:

Contact Us

(440) 576-0488

549 Rte 193
Jefferson, OH 44047
(Intersection of Netcher Rd and Rt 193 1 Mile South of Rt167)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 7 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: 9:00 am - 11:00 am
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast professional and friendly! Stop in and see Mark, you can't go wrong here.

robert zelna 
Rating:
5.0

Use these folks THEY are excellent and understand customer Service

Gerald Bender 
Rating:
3.0

Customer did not leave a comment.

David Brenneman 
Rating:
3.0

This location is very muddy. By the time the rep came out to assist, I already had the truck (previously rented earlier that day) backed up and 100% hooked up to the car hauler that I was renting. In their defense, I hold a CDL A and took just minutes to back in and get it done. Was concerned about the mud though because U-Haul can charge a clean out fee if it's returned dirty. Seems only appropriate that it should be provided at a clean location that isn't going to be a major contributing factor to muddy floorboards.

Al Scott 
Rating:
5.0

Agent was very friendly. The process was amazingly simple and quick. Best service ever.

Gary Seech 
Rating:
4.0

Customer did not leave a comment.

DAVID SWEELEY 
Rating:
5.0

We lucked out twice you have employees to be proud of

FRED HERTER 
Rating:
5.0

staff EXTREMELY HELPFUL ... VEHICLE WAS VERY CLEAN - FUELED .... 'READY TO HIT THE ROAD TRIP ' ....RETURN WAS QUICK EFFICENT AND FRIENDLY .... YES HIGHLY RECOMMEND THIS SITE AS THEY HAVE MULTIPLE OPTIONS FOR SIZE OF VEHICLE <3 ....

carl schwotzer 
Rating:
5.0

The agent was prompt and had my check in half done before I got out of my car. They have a good inventory of trailers and trucks.

Dale Bruce Grady 
Rating:
4.0

They corrected the problem.

Ralph Moyer 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SWANEY 
Rating:
5.0

nothing more to improve here . Great People !, Great experience ! Thank You !!!

Brian Tackett 
Rating:
5.0

Customer did not leave a comment.

Thomas patterson 
Rating:
5.0

Twice at this location. Very friendly snd easy to work with

john fearing 
Rating:
5.0

Very friendly good service A+++

Michael Henderson 
Rating:
5.0

Very friendly, helpful, and knowledgeable!

Bessie Wilcox 
Rating:
5.0

Customer did not leave a comment.

jennifer powell 
Rating:
5.0

Customer did not leave a comment.

Carol Francis 
Rating:
5.0

Customer did not leave a comment.

Kathy McMillan 
Rating:
5.0

A Plus towing I would recommend to anyone looking to get a trailer they are really polite people and they go out of their way for people to help you and they see you as friend not money

Richard Kellerman 
Rating:
5.0

Customer did not leave a comment.

ROBERT SOLNICK 
Rating:
5.0

Customer did not leave a comment.

Michael Angel 
Rating:
5.0

I rented a car hauling trailer for the third time in the last couple of years and you could not ask for a better trailer. There is no way that I could own a trailer, license it and maintain it for the few times I need one for what it costs to rent them from U-Haul. "A Plus Towing" always makes the rental go so smooth, very friendly, easy access and just a pleasure to deal with. Thanks Beth and "A Plus Towing" for making the rental process so easy.

COBURN ADDAIR 
Rating:
5.0

Customer did not leave a comment.

Sandra Kellner 
Rating:
5.0

Have used this location for drop offs for the past 18 months during a slow move in between contractors working on our house. The folks that run the place are absolutely top notch would recommend to all.

ROBERT SOLNICK 
Rating:
5.0

Customer did not leave a comment.

Michael McGraw 
Rating:
5.0

Customer did not leave a comment.

Scott Butler 
Rating:
5.0

Great service

larry rudolph 
Rating:
5.0

Customer did not leave a comment.

ANDY CRANFILL 
Rating:
5.0

Customer did not leave a comment.

ANDY CRANFILL 
Rating:
5.0

Customer did not leave a comment.

Jerome Brockway 
Rating:
3.0

Customer did not leave a comment.

Dalton Reese 
Rating:
5.0

Customer did not leave a comment.

Perry Petitt 
Rating:
5.0

I rented the 5x9 trailer with ramp. it towed really well empty and just as well with about 300lbs. The trailers is built like a tank and the ramp is spring loaded to take the weight off to raise and lower it. The owners of this location are very friendly and efficient, sent me texts, called to remind me to upload my license and confirm the pickup. Very friendly, I will use A Plus Towing in the future.

John Grafton 
Rating:
3.0

Customer did not leave a comment.

barbara mckinley 
Rating:
5.0

Customer did not leave a comment.

Michael Rhoades 
Rating:
5.0

They took the time to go over everything to make sure I knew how to use the equipment on the car trailer to safely transport my car. Nice facility and very nice people to deal with.

Bart Carducci 
Rating:
5.0

Nothing that I can think of. The guys at this location were great - thanks!

CHARLES JANOSLOW 
Rating:
5.0

Customer did not leave a comment.

Dan Fultz 
Rating:
5.0

Great service, very friendly and knowledgeable

larry rudolph 
Rating:
5.0

Great customer service

larry rudolph 
Rating:
5.0

Customer did not leave a comment.

Jack Dixon 
Rating:
5.0

The U Box container workout quite well for us moving from Geneva Ohio to Roswell New Mexico

Roy Saricks 
Rating:
5.0

Customer did not leave a comment.

Crystal O'Meara 
Rating:
5.0

Customer did not leave a comment.

MELVIN MITCHELL 
Rating:
5.0

Keep up the good work

ROBERT SOLNICK 
Rating:
5.0

Ohio was excellent and they worked with our schedule excellently. reno needs to work on stuff

Lynne Gage 
Rating:
5.0

Friendly service. Quick and easy. No problems at all. will use again.

Scott Hillyer 
Rating:
3.0

Customer did not leave a comment.

rob martin 
Rating:
4.0

Customer did not leave a comment.

Donald Kepner 
Rating:
5.0

Customer did not leave a comment.

WESTLY Brothers 
Rating:
3.0

They were not open when I dropped the trailer off and they are supposed to be open till four

Gerald Meaney 
Rating:
4.0

The trailer was returned on the date it was supposed to be. Not my fault it wasn’t enter till the next day.

Cindy Hutchens 
Rating:
5.0

Customer did not leave a comment.

MARGRET NOVICKY 
Rating:
1.0

when rented they had ne drop 35 ,miles ( in the city of Chicago) 35 miles away why? ( this is a 65 min return, from were i am at. where is the customer service. I had to arrange to return only 2 miles away. will tell all you are not thinking of me first. poor customer service.

DOUGLAS SCHREDER 
Rating:
5.0

Customer did not leave a comment.

George Malaska 
Rating:
5.0

I thank GOD for them. I was Moving from Lewiston, Ny to Germantown Ohio and ordered my u-Haul from my local dealer on GI only to discover that the day before I was to pick up my rental that it was not going to be available. I was told I could go to Canada for the closest pick up! I explained that there was NO WAY I could cross the border because I didn’t have a passport! After numerous calls I found a rental that my kids could pick up in Ohio and drive it to my house! A Plus GUARANTEED me that they would have the truck available for my son to pick up and calmed me down, they were a very special couple that run this place and I’m very appreciative of everything that they’ve done for me in a stressful situation. I was fortunate enough to find these angels!

EDWARD WIELGUS 
Rating:
5.0

The moving process with u-haul was straight forward. There were some minor bugs, but were basically my misunderstandings of the process and u-haul quickly resolved any issues. I would definitely use u-haul again and recommend.

Marc Keller 
Rating:
5.0

Customer did not leave a comment.

Melissa Barnes 
Rating:
5.0

Customer did not leave a comment.

Mark Wiseman 
Rating:
5.0

Customer did not leave a comment.

debra wofford 
Rating:
5.0

Customer did not leave a comment.

William Reinke 
Rating:
5.0

Very nice and went above and beyond to make sure we had the trailer when we needed it.

Heather Betts 
Rating:
5.0

Customer did not leave a comment.

TaMorris Wooten 
Rating:
5.0

Nothing

Dan Miller 
Rating:
2.0

there was no gas around this place so i got an extra charge for milage because i had to go further to get gas. They should tell you ahead of time.

ERic CElapino 
Rating:
5.0

Customer did not leave a comment.

Donald Schismenos 
Rating:
5.0

Mark and his son went above and beyond to help me with everything I needed. I couldn’t of been happier. I even had to call when I was on the road and Mark was able to answer my questions. Assistance was given to help load up my car onto the dolly. Arrived safe and secure

wenonah chonich 
Rating:
5.0

Super friendly and helpful. Great people.

MARCUSBOYD ZINGER 
Rating:
5.0

Customer did not leave a comment.

DONNA KISH 
Rating:
5.0

Customer did not leave a comment.

CLYDE JENKINS 
Rating:
5.0

Customer did not leave a comment.

AMANDA CARSON 
Rating:
5.0

Customer did not leave a comment.

Zachary Metkler 
Rating:
5.0

Customer did not leave a comment.

JAMES OKeife 
Rating:
5.0

Great customer service as always.

Steven Lowe 
Rating:
5.0

Customer did not leave a comment.

LOGAN PICKETT 
Rating:
5.0

Beth and her husband were great to deal With and very knowledgeable. Great personalities and fun loving.

Rick Carlson 
Rating:
1.0

The lady started texting me that she opened up her store so I could pick up my uhaul early where was I. I was picking it up and was going to use the online pick up since the place would be closed. Got their dog running lose she wanted coooes of my drivers license and references and a credit card. I paid online, booked online and was expecting just to pick it up not I’m all of this bs holding me up. I have been a customer of uhaul many times. Absolutely the biggest PIA at this location never again. I am planning on moving some of my things to my storage unit soon and am debating on just trying to rent a van anywhere at this point.

Dena Miller 
Rating:
5.0

Customer did not leave a comment.

THOMAS MILLER 
Rating:
5.0

Always a great place to get a rental

BRUCE VANCE 
Rating:
5.0

Excellent customer service and friendly personel.

TIMOTHY MAJKRZAK 
Rating:
5.0

Customer did not leave a comment.

Virgil Marcy 
Rating:
5.0

Customer did not leave a comment.

Amy Yano 
Rating:
5.0

Customer did not leave a comment.

ROBERT Otto 
Rating:
5.0

Customer did not leave a comment.

james novotny 
Rating:
4.0

Customer did not leave a comment.

Gary Licate 
Rating:
4.0

A little out of the way from Conneaut but great CS.

William Melnik 
Rating:
5.0

Customer did not leave a comment.

Dave O'connor 
Rating:
4.0

Only issue was that I tried to use my phone to pick up the truck, but the data coverage at this location is not great and I was unable to. So, we switched back to doing a paper check in process.

Perry Myers 
Rating:
5.0

nothing - they were a pleasure to work with

lara reibold 
Rating:
3.0

We had reserved the truck for 8:30 March 5th they did give us a call and say that the truck was going to be late and to be there for 9:15 we showed up at 9:15 the truck was still not that but other than that it was a good experience

Corey Knapp 
Rating:
4.0

When I called them about the trailer jumping off hitch they said they had no one to help. I ended up waiting until I got help from people passing by. When I got there the lady was very friendly and helpful.

john casalina 
Rating:
5.0

Customer did not leave a comment.

Curtis Czarniak 
Rating:
5.0

Customer did not leave a comment.

Chris Fortunato 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MAJKRZAK 
Rating:
5.0

Customer did not leave a comment.

AIMEE HOFKA 
Rating:
5.0

Have used this location before and it is A1!!!! 5 stars!!!! Two thumbs up!!!!

MARY HOLDREN 
Rating:
5.0

These folks cleaned 2 feet of snow out of the trailer to make it ready for. The Haul system went down right before I arrived and they made every effort to get me hooked up and out of there as quickly as they could, including finding the old pad of hand-written contracts since they could not access the Haul system to print a contract,

Evan Meredith 
Rating:
5.0

Customer did not leave a comment.

Dale Jones 
Rating:
5.0

Customer did not leave a comment.

WILLIAM IRONS 
No reviews have been submitted for this location.

Additional Services at this Location

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