Customer did not leave a comment.John J.
Customer Reviews for A Plus Self Storage
(U-Haul Neighborhood Dealer)
Longmont, CO 80501
(THIS LOCATION DOES NOT PARTICIPATE IN THE ONE MONTH FREE PROGRAM)
Services at this Location:
- Mon-Sun: 9:30 am - 3:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who handled my rental was very accommodating both on the phone and in person. I was very pleased with this transaction.DAVID K.
Customer did not leave a comment.Zack A.
The location on Quebec looks like a run down trailer park. I thought it couldn't be the right place. But the person did do the job just fine.Michelle C.
Excellent customer service/support. Easy access to the equipment and exit/entry to the surrounding roadways.JAMIE W.
Customer did not leave a comment.HENRY E.
Wonderful representatives - very helpful and polite. Definitely will recommend!!!!CLINTON V.
Customer did not leave a comment.KAROLEE M.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.Bridget S.
The agent was very professional and friendly. Explained us fully the way to attach the trailer and connections.MAHMOOD J.
The employee I dealt with was very nice, efficient, and helpful.DAWN E.
Nothing did amazingWesley B.
Customer did not leave a comment.Greg O.
Customer did not leave a comment.REBECCA C.
Great group to work with.William T.
Customer did not leave a comment.Cynthia B.
The guys that helped me were awesome!! Very nice & super helpful! We will definitely be using this uhaul location in the future!!EMILY B.
The staff is super friendly and helpful. They were great! The facility is just a little scruffy with large potholes in the lot.David S.
It was a great experience, not much to improve onChristine H.
More signs to state where to drop off easierJARRETT L.
Customer did not leave a comment.Deven C.
Customer did not leave a comment.Omar N.
Customer did not leave a comment.NELIDA R.
The guy working today was very helpful, he went the extra mile to make sure I was taken care of and very courteous!TYLER K.
Customer did not leave a comment.BRANDON G.
Customer did not leave a comment.AMANDA W.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.NICOLE R.
Brian was awesome. He helped get me all set up and on the road. Even though this was a last minute reservation and late on a Saturday. He was the hero in this story.ELIZABETH T.
Customer did not leave a comment.JOSHUA S.
Very nice van we rented and the employee at this location was great at going over all details.Rebecca S.
This was a very easy and informative a pleasure to work with. Thanks to him!ROGER R.
The staff is very good here. I recommend doing business at this locationchris E.
Customer did not leave a comment.Roger S.
The trailer was in excellent condition and JW did an excellent job in getting me set up and on the road. A U-Haul sign near the office would be a nice touch.Ralph N.
Excellent, smooth transaction all around. Friendly, helpful serviceSandra L.
Super good team here.MARTIN D.
Customer did not leave a comment.JAVIER F.
Customer did not leave a comment.Matthew A.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Jorge S.
Make refund process for returned items easier. Rental process was excellant.Max B.
Brian really helped me out when another location abruptly canceled our truck. Connected me with another truck at another location. Helped me coordinate things all day.MANUEL R.
All went off without a hitch.Mike V.
Pickup location personnel were very friendly and helpful with move and getting the truck ready.Tim S.
Very helpful.Larry F.
Customer did not leave a comment.Victoria E.
These guys always rock it. Always professional and polite. If I'm in this area this is the only one I use.Frank K.
Customer did not leave a comment.Karsten K.
He was so nice and explaining it all to me.Mary M.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.BILLY G.
The service rep was not wearing a mask. When my husband complained about it, he didn't put one on or apologize. In Colorado masks are mandatory no matter what personal beliefs are, this is not okay!Patrice B.
Fantastic service and friendly.Dustin H.
Customer did not leave a comment.GILDA K.
Top notch service and friendly staff.somealy A.
I believe the fellow who took care of me was Brian. He was so helpful, patient and even kept his composure. When my husband had a meltdown because he'd just had 14 teeth pulled. He checked the truck in so quickly. So appreciate a mellow fellow. Paulette StaffeyPaulette S.
The staff is excellent at this location. They are always helpful and answer any questions I have very quickly. I highly recommend using this location. I go on nearly a daily basis to my storage lockerchris E.
Customer did not leave a comment.Elizabeth L.
Customer did not leave a comment.michele D.
Customer did not leave a comment.Gregory M.
Wear a mask!!!Ruth M.
Customer service was well above and beyond. Very knowledgeable and knows the safety of the equipment inside and out. That is the most important thing to have in the business is someone who takes the time to go over the equipment with the customer.. Great job..!!mark M.
Customer did not leave a comment.Marc B.
Fast friendly serviceMichael M.
You do very well to accommodate your customers. The only suggestion I would have is when people call to reserve a truck or locker, please let them know on the phone they will need 2 personal references. I didn't know and walked over to get the truck with no phone, only my wallet. This added about 2 hours to my day, going back and getting 2 numbers, then watch and realize I could have given any name and number and that would have been acceptable. If I can make up anything to get the form filled out, you have an unnecessary field on the form.James P.
Customer did not leave a comment.Katherine S.
Just continue with the same level of customer service.Gary W.
Everything was smooth and fast, professional.Donald P.
Customer did not leave a comment.Adam J.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.John W.
Customer did not leave a comment.Joseph T.
JW is great. This is the third time I used him and he is great.John C.
less picture taking. Padlock wouldn't close.James T.
Customer did not leave a comment.Frederick C.
Norm was very helpfulJeffrey E.
Caught the owner/personnel leaving location and was given clear instructions in unhooking trailer and depositing rental agreement in box. Was quick and easy.Steven M.
It is close and convenient.Toby S.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.James S.
This location was great and very helpful! The complaints I have however are with scheduling. I scheduled a trailer weeks in advance for a Thursday evening pick up near me. However I received two different reservation changes notices, and the day before I'm supposed to pick it up they tell me I can't pick it up until the following day, and at a location an hour away. Everyone was very nice and helpful, however I had to move a lot of things around to make this work.Madeline M.
Customer did not leave a comment.James S.
Customer did not leave a comment.damien B.
Customer did not leave a comment.JEFFREY S.
Nice guy working there and was thorough.Greg C.
Customer did not leave a comment.Lawrence A.
Thank you for doing all you can to make everything convenient for your customers.Spike W.
Stop giving customers the run around and the stress on rentals. only traffic person handling reservations is hideous controlling equipment. Let independent dealers rent out equipment they have on their lots on their terms. I went to Denver to purchase a truck only to find out no trailers where available so they said. I called every dealer I found and all said the same! They can't reserve equipment. I called Sunday morning and customer service person said they'd call me back with in an hour and that didn't happen. I drove to Longmont Co and saw 3 trailers on this lot but employees closed at 10:30 and not 1pm like Website said. But after calling customer service again about 3 trailers available she sent me to another dealer in Longmont where the gentleman I rented from was great! Him having a trailer available made my day and trip back home the same day with my new truck. What a hassle!Javier G.
Customer did not leave a comment.Steven S.
While the service was good I was very disappointed that this location has chosen not to wear masks or facial covering. Even with everything else being good I will not use this location again because of their choice not to wear masks.Alison S.
Customer did not leave a comment.Doug J.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.David P.
The whole experience was great as the person who worked there was very efficient and nice. Everything went perfectly. Thank you!eric W.
Customer did not leave a comment.Richard M.
Quick and easyrobert N.