These guys always rock it. Always professional and polite. If I'm in this area this is the only one I use.Frank K.
Customer Reviews for A Plus Self Storage
(Distribuidor de U-Haul del vecindario)
Longmont, CO 80501
(THIS LOCATION DOES NOT PARTICIPATE IN THE ONE MONTH FREE PROGRAM)
Services at this Location:
- Lun. - dom.: 9:30 a. m. - 3:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Karsten K.
He was so nice and explaining it all to me.Mary M.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.BILLY G.
The service rep was not wearing a mask. When my husband complained about it, he didn't put one on or apologize. In Colorado masks are mandatory no matter what personal beliefs are, this is not okay!Patrice B.
Fantastic service and friendly.Dustin H.
El cliente no dejó un comentario.GILDA K.
Top notch service and friendly staff.somealy A.
I believe the fellow who took care of me was Brian. He was so helpful, patient and even kept his composure. When my husband had a meltdown because he'd just had 14 teeth pulled. He checked the truck in so quickly. So appreciate a mellow fellow. Paulette StaffeyPaulette S.
The staff is excellent at this location. They are always helpful and answer any questions I have very quickly. I highly recommend using this location. I go on nearly a daily basis to my storage lockerchris E.
El cliente no dejó un comentario.Elizabeth L.
El cliente no dejó un comentario.michele D.
El cliente no dejó un comentario.Gregory M.
Wear a mask!!!Ruth M.
Customer service was well above and beyond. Very knowledgeable and knows the safety of the equipment inside and out. That is the most important thing to have in the business is someone who takes the time to go over the equipment with the customer.. Great job..!!mark M.
El cliente no dejó un comentario.Marc B.
Fast friendly serviceMichael M.
You do very well to accommodate your customers. The only suggestion I would have is when people call to reserve a truck or locker, please let them know on the phone they will need 2 personal references. I didn't know and walked over to get the truck with no phone, only my wallet. This added about 2 hours to my day, going back and getting 2 numbers, then watch and realize I could have given any name and number and that would have been acceptable. If I can make up anything to get the form filled out, you have an unnecessary field on the form.James P.
El cliente no dejó un comentario.Katherine S.
Just continue with the same level of customer service.Gary W.
Everything was smooth and fast, professional.Donald P.
El cliente no dejó un comentario.Adam J.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Joseph T.
JW is great. This is the third time I used him and he is great.John C.
less picture taking. Padlock wouldn't close.James T.
El cliente no dejó un comentario.Frederick C.
Norm was very helpfulJeffrey E.
Caught the owner/personnel leaving location and was given clear instructions in unhooking trailer and depositing rental agreement in box. Was quick and easy.Steven M.
It is close and convenient.Toby S.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.James S.
This location was great and very helpful! The complaints I have however are with scheduling. I scheduled a trailer weeks in advance for a Thursday evening pick up near me. However I received two different reservation changes notices, and the day before I'm supposed to pick it up they tell me I can't pick it up until the following day, and at a location an hour away. Everyone was very nice and helpful, however I had to move a lot of things around to make this work.Madeline M.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.damien B.
El cliente no dejó un comentario.JEFFREY S.
Nice guy working there and was thorough.Greg C.
El cliente no dejó un comentario.Lawrence A.
Thank you for doing all you can to make everything convenient for your customers.Spike W.
Stop giving customers the run around and the stress on rentals. only traffic person handling reservations is hideous controlling equipment. Let independent dealers rent out equipment they have on their lots on their terms. I went to Denver to purchase a truck only to find out no trailers where available so they said. I called every dealer I found and all said the same! They can't reserve equipment. I called Sunday morning and customer service person said they'd call me back with in an hour and that didn't happen. I drove to Longmont Co and saw 3 trailers on this lot but employees closed at 10:30 and not 1pm like Website said. But after calling customer service again about 3 trailers available she sent me to another dealer in Longmont where the gentleman I rented from was great! Him having a trailer available made my day and trip back home the same day with my new truck. What a hassle!Javier G.
El cliente no dejó un comentario.Steven S.
While the service was good I was very disappointed that this location has chosen not to wear masks or facial covering. Even with everything else being good I will not use this location again because of their choice not to wear masks.Alison S.
El cliente no dejó un comentario.Doug J.
El cliente no dejó un comentario.Jim B.
El cliente no dejó un comentario.David P.
The whole experience was great as the person who worked there was very efficient and nice. Everything went perfectly. ¡Gracias!eric W.
El cliente no dejó un comentario.Richard M.
Quick and easyrobert N.
El cliente no dejó un comentario.Jack S.
El cliente no dejó un comentario.Kirk O.
Great service, very easy to work with.Andrew S.
El cliente no dejó un comentario.Steve C.
We were amazed at the cleanliness of the truck and how comfortable the seats were. The truck ride really smooth for being a moving truck. We enjoyed our interaction with Norm and will absolutely come back to the location for our future moving needs!Sabrina F.
This is the best Uhaul place. I went to Longmont because the reviews for all locations in Boulder were so horrendous I didn't want to risk going to them. Although expensive, the service here was great,Brooke K.
Keep it up! Great customer service.Simon H.
No improvement recommended! Gentleman when I picked up the trailer was fantastic...even repaired my wiring and would not accept a gratuity for his work!...He and his associates were just as pleasant upon my return of the trailer....when I need a trailer or truck in the future I will return to A plus storage in Longmont and these two guys...great representatives of U-Haul and I have had LOTS of experience with truck and trailer rentals through out the U.S....Larry S.
El cliente no dejó un comentario.Ana L.
The only trouble I had was the payment at the end when picking up the truck. There was some glitch in uploading the credit card. After reloading three times, I called U Haul only to find out that my credit card can't be taken over the phone. After 45 minutes the payment was processed.William M.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.Matt B.
Very helpful and courteous.Joe S.
El cliente no dejó un comentario.Shane P.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.elizabeth K.
Everything was greatJim C.
Norm went above and beyond by helping me diagnose a bad tow hitch wire harness on my truck. I was able to get it repaired and get back on schedule with my day. I'm glad he did a safety check before sending me down the road with a tow dolly without turn signals. ¡Gracias!Karsten K.
El cliente no dejó un comentario.Teddy K.
El cliente no dejó un comentario.DAVID S.
The representative I dealt with was very kind, professional and knowledgeable. It was the best experience I have had with any u-haul rental.Max B.
Norm was fantastic to work with. Will recommend this location to anyone. Excellent customer service and thorough explanation of the rental process. Very impressed and appreciate the help in getting moved to a new home. Gracias.DOREN G.
El cliente no dejó un comentario.Robin B.
The person helping us (sorry I cant remember his name) was more than helpful! We were late with our pick up but he was patient, kind and had the exact tow dolly we requested. He went out of his way to make sure we had everything we needed including helping us diagnose why our trucks rear running lights were not working. We were from out of state so he pointing us in the direction of a place that we could get a replacement fuse. Then he helped us get our car loaded onto the tow dolly and got us safely on our way.Jill V.
El cliente no dejó un comentario.Michael W.
you are doing fine, friendly staff, no problemsTim G.
Easy to find after a cross country trip. Excellent customer service. Very helpful!JOHN J.
The man in charge was very friendly and helpful. Everything was on time, well explained and easy for a beginner to navigate. The app Self check in to return worked for me and was pretty nifty.Trinity C.
Folks there are always helpful and friendly. Enjoy doing business at this locationDavid H.
El cliente no dejó un comentario.Mary M.
Clean van, nice guy helping us, cute friendly dog. 10/10 would return.Abbey F.
El cliente no dejó un comentario.Carman H.
El cliente no dejó un comentario.Josh W.
The car dolly lights were in bad shapeJeffery J.
El cliente no dejó un comentario.David R.
The 15 footer had trouble getting up hills on my trip to and from Breckenridge...Sean C.
El cliente no dejó un comentario.Alex M.
Very good truck. Learned that pick up and return to same location is an "in town rental" which is limited to a max of one day - but this is very difficult with a 26 foot truck. Learned that rent from one location and return to distant location can be for more than one day and at the 3 day before, 2 day and 1 day before the pickup location changes and gets more distant - hundreds of miles distant. This requires 2 trips to pickup location which costs and the rental must be low enough to compensate. Or we rent from a more reliable vendor.Michael F.
Nothing, it was a quality experience.STEVEN M.
U haul website doesn't send pick up address and the trailer had holes in the roofDustin B.
service was top notch..didnt really WANT to drive to Longmont to pick up my truck but this location was pretty easy to get to and the guy who helped me was great. Honest, easy to work with, and helpful..I'll take it!Michael B.
El cliente no dejó un comentario.David R.
Appreciated Norm's helpfulness and explanation of everything related to the truck and the rental process.Brian J.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.PEGGY T.
Wonderful service, very friendly and helpful.Reinna W.
El cliente no dejó un comentario.DEBBIE K.
El cliente no dejó un comentario.Mat V.