Customer Reviews for A Plus Auto Sales LLC
(U-Haul Neighborhood Dealer)

317 reviews

515 W 9th St   Hopkinsville, KY 42240

(270) 632-4924

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(270) 632-4924

515 W 9th St
Hopkinsville, KY 42240

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: 12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Perry 
Rating:
5.0

Everything was excellent.

Phillip Day 
Rating:
5.0

Customer did not leave a comment.

Julicia Spencer 
Rating:
5.0

Customer did not leave a comment.

Garrett Garrison 
Rating:
5.0

Customer did not leave a comment.

Robert Reed 
Rating:
5.0

Customer did not leave a comment.

Tony Miles 
Rating:
1.0

We turned the u-haul the same day we rented it and I got charged for the next day as well.

Nicole Francis 
Rating:
3.0

I dropped off by my self

Ziad Faysal 
Rating:
3.0

Well how about not renting a truck that has a bad leak in the roof of the box ? Half of my belongings got extremely wet during transit, and then upon returning the truck, I leave a comment on this very problem and instead of being discounted, I'm charged $10 extra. Extremely disappointed and will not be using your services again.

Kenneth Alcorn 
Rating:
5.0

Customer did not leave a comment.

Jeron Thompson 
Rating:
5.0

The service was outstanding. Highly recommended.

SAKIAN BRUNSON 
Rating:
5.0

first stop was the car wash, windows and mirrors were filthy, no rear view mirror so the only views a driver has should be clean.

valorie poindexter 
Rating:
5.0

Customer did not leave a comment.

Timothy Knight 
Rating:
5.0

Customer did not leave a comment.

RITA BURNETT 
Rating:
3.0

The location would really benefit from better lighting for night drops.

Raymond Hess 
Rating:
5.0

Customer did not leave a comment.

Freeman Dallas 
Rating:
4.0

Customer did not leave a comment.

Tony Neely 
Rating:
5.0

Customer did not leave a comment.

CHIQUTO WYNN 
Rating:
3.0

These folks store the trailer wire extension cords indoors, separately from the trailers due to the location being in a high crime area. The attendance couldn't find them. So I had to tow the trailer without lights (legal in Kentucky, but not how I prefer to tow).

Dennis Cannon 
Rating:
5.0

Customer did not leave a comment.

Mark Graham 
Rating:
5.0

Fine fine people. We were from out of town and they help tremendously.

Bart Couch 
Rating:
5.0

Most helpful location to date

Agee Gabriel 
Rating:
4.0

All was ready to go

ardith couts 
Rating:
5.0

Customer did not leave a comment.

Tommy Byars 
Rating:
5.0

Transaction went well and I was able to turn equipment in early. Will be renting truck next time (hopefully very shortly.

TOMMY NOEL 
Rating:
4.0

This was a very well operated and professional location. Everything went smoothly and I am very satisfied, and will definitely use this location in the future.

JAMES MCCONNAHA 
Rating:
5.0

Customer did not leave a comment.

Michele Atkinson 
Rating:
2.0

Customer did not leave a comment.

Christina Morgan 
Rating:
3.0

The pickup went smoothly.

Lauralai Zurba 
Rating:
1.0

Customer did not leave a comment.

Latasha Quarles 
Rating:
5.0

This is by far my favorite location. Mark was veryyy helpful with the entire experience. I wouldn't choose another!

deonna cobb 
Rating:
5.0

Mark was great. Thank God for people like him.

Lenious Matthews 
Rating:
5.0

Customer did not leave a comment.

Steven Bush 
Rating:
3.0

The place to be open, or someone to be there at the time of drop offs, and for the check in app to work! Customer service was actually a big help making sure I didn’t get charged extra, because of the check in app wasn’t working

Jerimie Smith 
Rating:
5.0

Customer did not leave a comment.

Sandra Williams 
Rating:
5.0

Have Mark run every store, he’s the GOAT

JAMES JONES 
Rating:
5.0

Customer did not leave a comment.

Marie Sloan 
Rating:
5.0

Nothing. These guys are great!

Carlisa Galbreath 
Rating:
5.0

The employee was fast, efficient, and extremely professional

Ali Niang 
Rating:
5.0

I had a good customer experience with the Mark Graham I would recommend him to any and everyone who needs a U Hsul for their moving purpose

Roxanne Reeves 
Rating:
5.0

Nothing. All was great!

Autumn Boyd 
Rating:
5.0

Customer did not leave a comment.

Kyle Shearin 
Rating:
5.0

Customer did not leave a comment.

Elijah Ramey 
Rating:
5.0

Excellent service picking up and dropping off

Monica Gude 
Rating:
5.0

This is the second time we have used this location, both times were quick and easy to complete the rental. Very friendly and professional.

Bradley Goodman 
Rating:
1.0

I was charged for miles i did not even use. And I was given the run around when it came to my refund. Still haven't heard anything back for the refund for the miles i was being charged for. I live 2 miles from the Uhaul place and the Uhaul was driven to my house and back to the dealer. Thats 4 miles and i was charged for 30 miles.

Carmen Bollinger 
Rating:
3.0

I was quoted one price of $375 over the phone by the uhaul central number but was charged $441. I called twice to resolve but to no avail. I won’t use uhaul again

paula powell 
Rating:
5.0

The gentleman that we dealt with was totally professional and extremely helpful. I would definitely recommend this location. Many thanks!

MARTHA BACKSTROM 
Rating:
5.0

Customer did not leave a comment.

Latasha Hughes 
Rating:
5.0

Very helpful and kind

Cynthia Helvie 
Rating:
5.0

Customer did not leave a comment.

Matthew Barnes 
Rating:
5.0

Customer did not leave a comment.

Lisa Goodwin 
Rating:
3.0

Customer did not leave a comment.

Kristen Cunningham 
Rating:
5.0

I was very pleased, the gentleman was very nice and friendly.

Myra Williams 
Rating:
5.0

Customer did not leave a comment.

Bonny Bradley 
Rating:
5.0

Customer did not leave a comment.

kristina wells 
Rating:
5.0

When we went to return the trailer they were very prompt in unhooking it for us.

Susan Keyes 
Rating:
5.0

Great service

THOMAS WALDRON 
Rating:
5.0

Allow choice to deny moving insurance when truck rented

THOMAS WALDRON 
Rating:
4.0

Awesome customer service

April Kay 
Rating:
5.0

Customer did not leave a comment.

Lloyd Dawe 
Rating:
5.0

Customer did not leave a comment.

Dave Norris 
Rating:
5.0

Customer did not leave a comment.

Bennie Jones 
Rating:
5.0

Customer did not leave a comment.

Jarib Burnett 
Rating:
5.0

Great customer service and friendly staff would use this location again.

Weston Hull 
Rating:
5.0

Dropped off after hours

Sheryl Webster 
Rating:
4.0

Customer did not leave a comment.

Mckenna Pepper 
Rating:
1.0

Customer did not leave a comment.

Stephen Fields 
Rating:
5.0

nothing

Diane Blackstar 
Rating:
5.0

Keep up the good work....

Dennis White 
Rating:
5.0

Vehicle was clean and well maintained.

Harold Cole 
Rating:
2.0

I don’t like that fact he added additional items that I didn’t ask for which made my cost go up I feel like he was being sneaky I will not rent from this location a again

Deshona Washington 
Rating:
5.0

Customer did not leave a comment.

Angie Strader 
Rating:
5.0

They were very helpful and even met me outside when I dropped off the equipment and made turn in super easy.

Jake Hensley 
Rating:
5.0

Nothing, they greeted me outside and made turning super easy.

Jake Hensley 
Rating:
5.0

The pickup location was professionally run and the gentleman was extremely cordial. M.S.

Michael Stepper 
Rating:
5.0

Very good customer service my favorite uhual place

Lashonna Posey 
Rating:
5.0

This location is the best in town. Mark is super to work with.

Donna Martin 
Rating:
5.0

Customer did not leave a comment.

Zach Collins 
Rating:
5.0

Customer did not leave a comment.

Michael Stalls 
Rating:
5.0

The gentleman that was there was really nice and helpful. We enjoyed talking with him.I would recommend his hop to veryone.

Alfred Philbrick 
Rating:
5.0

Service was wonderful, everything was ready, it was very easy. Very friendly people!

Christian Woodall 
Rating:
5.0

Customer did not leave a comment.

Rhonda Mason 
Rating:
5.0

Customer did not leave a comment.

jo carpenter 
Rating:
5.0

Customer did not leave a comment.

CARL NAYLOR 
Rating:
3.0

Customer did not leave a comment.

Tara Russell 
Rating:
5.0

Customer did not leave a comment.

Anand Patel 
Rating:
5.0

Nothing. Mark and his crew were great!

Deb Clark 
Rating:
5.0

I had the opportunity to work w/this dealership staff a 2nd time for a truck rental and found Sean and Mark to be just as reliable and efficient as the 1st time. They were even able to connect me to in-town movers when I needed a little extra help getting my personal effects to storage. You can't go wrong with these guys! Without hesitation, I recommend that you give them a try.

Edrena Harrison 
Rating:
5.0

Customer did not leave a comment.

Don Bullen 
Rating:
5.0

no improvement needed

TOMMY BYARS 
Rating:
5.0

Customer did not leave a comment.

Leonard Miller 
Rating:
5.0

I can not say enough good things about my experience with this branch. They deserve all the accolades available. The owner and his staff went above and beyond to accommodate my family's needs. The level of help and advisement they provided made me feel as if I were family. They revised my order and drop-off point to make it more convenient and cheaper. They also did all of the setup, heavy lifting, and moving. As a military family with kids in college, we have moved a lot, and I have never had a better experience! A wonderful community-oriented business! FIVE STARS!

Nicole OConnor 
Rating:
5.0

It was a wonderful experience! Mark was very professional, efficient and timely. His response time and follow-up helped to make this the best moving experience. He has a great personality. He listens, and is courteous and fair. I would DEFINITELY work with him again!

Edrena Harrison 
Rating:
4.0

Better maintenance of the trucks being rented. The 15' truck I rented got the worse gas mileage I have ever seen..8 MPG! I spent over $250 in gas for a 600 mile trip.

Scott Bush 
Rating:
3.0

The representative was very dry and dismissive.

Devery Sims 
Rating:
5.0

Customer did not leave a comment.

Christina Wilson 
Rating:
5.0

Friendly professional staff!

Chris G. Lozier 
Rating:
5.0

Mark Graham and his staff were VERY professional, kind, and helpful! They made my first Uhaul experience by myself a great one! I will be telling all of my friends and family to go to him! Anissa Hendricks

Anissa Hendricks 
Rating:
5.0

Customer did not leave a comment.

Heather Chaudoin 
No reviews have been submitted for this location.

Additional Services at this Location

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