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john d
Customer Reviews for A N A Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bigger sign on building. Great location though.
Ross A/a - Awesome experience!
Peter PI don't know the female agents name but she was extremely helpful and I regret not asking her name as she is an excellent representative of Uhaul.
ROB GNothing. We rent here several times each year. The equipment is always clean and ready to go. Jennifer goes out of her way to accommodate our schedule.
MARVIN MI chosen the the location near my home. But when you gave the far one. It take me an hour to pick up the van.
FUCHENG TEverything went smoothly and the office manager was very helpful and friendly.
John TThe price was reasonable. The employee who handled the transaction was friendly and helpful.
Mark GThe lady representative was very nice and accommodating
Andrea OThe engine ran hot for some of our ride
Kimberley LAll’s good!!
Jane CGreat experience. Jen was very helpful, van was ready and clean. Everything went well.
Paul TThere was nobody at the drop off point. The self checkout is a pain in the ass did not work well for me.
joseph cApp doesn't work well. No one is available to help during business
Michael MNobody was there when I dropped it off.
Douglas DI thought everything went well. It was quick and easy and the young pretty lady at the front desk was very informative and very helpful. Don’t change a thing for me. Have a good day.
Jean RJen was great!!
Frank AOn-site staff would be good for customers to speak to. We had reserved and paid for a furniture dolly and furniture pads- neither of which was inside the truck. Had there been staff onsite this could have been rectified. Also dispite us reporting the missing items we were still charged for the furniture pads. No one called us as was noted when we checked in the vehicle. We purposely had chosen a time and site where there would be staff when booking and then our reservation was changed to online the night before our pick up date.
Albert DNothing needs improvement. Check-in and check-out were done in a timely and efficient manner by Jen
Tom SRented 20’ truck with the Manager’s understanding that I needed to take deck decking material to the dump. Was told that last summer the dumps were not accepting Uhaul trucks but thankfully they r now. Rented truck. Loaded truck. Went to dump. Refused entrance. Had to pay $600 to offload the deck materials from the truck to a private company. U haul will not credit my account as they were the ones that told me that I was good with the trip to the dump. County officials tell me Uhaul was notified. Only one not notified was me. $30 gas, wasted day, $600 to offload truck and 60 mile fee with daily $39 fee. Looking for refund and gas credit!!!! Extremely upset long term customer. UHAUL RENTERS BEWARE!!!! DONT GO HERE!!!
David SThe U- Haul online pickup system is terrible. I have never been able to complete the online pickup without something going wrong and eventually having to go to the counter person to complete the pickup.
Marc VSame comment on the online process for returning the truck.,.total waste of time
Marc VAbsolutely horrible experience, worker did not want to fullfill what we asked for and over charged!!
Mark DIt took 1 and a half hours to pick up the truck. Between the app and the website
robert jRun down building, no humans to help. It’s a weird experience compared to going to a staffed Uhaul facility. First time renters would be confused. Luckily I have rented Uhauls before so I was familiar with the vehicle. Another renter was there picking up as well and became quickly frustrated. Truck was clean and overall my plans were executed without issue. Also, this was not the reservation I wanted to use. My reservation was switched from my first choice for some reason. This added miles and time to my day.
joseph dI didn’t know I had to take the mileage before I locked up the truck and I don’t want to be charged $20 for somebody to check the mileage. Also there was a glass mirror in the back of the truck one of those mirrors that are hanging on the back of the door and it was all broken up.
Christopher DMobile drop off did not recognize my location. UHaul customer service transferred me to a number that hung up on me and another that was just a voicemail.
Gregory MThe rental was quick and priced!
edward wThe mobile check in/ checkout process is too long and difficult with all those pictures and info needed while standing in a parking lot. Suggest someone be there on weekends if you are renting vehicles.
William BThe inside of the truck could have been cleaner. There was some minor trash. The check in and check out process was very fast and easy
Philip FJen has fabulous customer service qualities. I rented a truck for several days. Whenever I had a question she always provided the answer.
Tom SJen at the Somers Point, NJ location was exellent.
Michael DThe manager helped us and she was very polite and professional.
Phillip CVery helpful place to work with on regards to uhaul rental.
DEAN KThe quickest check in ever. Walked in, ran my card, and walked out with my key.
Marvin MYour doing fine.
STEVEN REverything was fine, Uhaul customer service was great when I was having trouble using the mobile app. to pick my truck up, a big thumbs to them.
Michael MJen was very nice & helpful.
laura wCustomer service was excellent The woman's name was Jen that took care of us
Barbara MIncredibly fast and easy
David SConvenient location. Easy return.
Richard Mis was a beat up shack and no one was there..they had hand written faded notes taped to the door..it was creepy and dirty.
Jennifer OThe self serve truck pickup option took much longer then expected. (Approx. 20 minutes) My requested appliance dolly and furniture pads were not in the truck. Had to drive to the next closest location that was 20 miles and an hour out of my way to only be compensated with a $20 credit towards my reservation. If I ever choose to use U-haul again, I would be sure to go the extra step to use the other pickup location that was staffed by a U-haul employee as well as all the moving accessories one could possibly need.
Stephen Honlinr drop off horrible
RICHARD SJen was wonderful.
Kim CThe woman at the desk ( sorry I forgot her name) was very nice and informative. She explained everything to me, I haven't rented a U-Haul in quite sometime and it was much easier..
Rosemarie GNothing. I like that I can interact with a person and don't have to use technology for a rental if I choose not to. TY
Allen Cjust a shack on a dirt lot.
Adam SSmooth sailing and pleasant staff. I would highly recommend this UHaul location
Angela FJennifer was very courteous, helpful and down to earth. It was a great experience to be able to interact and deal with a human being and not be forced to use an app and my phone. The location is very convenient and easy to access. I will utilize it again in future! TY
Allan CThis was the second time I rented from this dealer. I called, made a reservation for the next day, when I arrived everything was ready. No waiting and the bill was as quoted when I was done. I highly recommend them.
edward w