I was charged for 2 days as I dropped after 12. I was charged an extra day and insurance for the same. Kindly refund itArun Kumar V.
Customer Reviews for A Discount Mini Storage Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kyrylo P.
El cliente no dejó un comentario.Destini C.
Put a reservation in online, when I showed up the man says oh well the online reservation doesn't give us all the information we need so we have to do it again. He says he opened up my reservation I put in online BUT how is that if I still had to drop the truck way back at the location I got it from. I put pickup 77054 Drop off 77080 he tells me they're just a partnership and the truck has to come back to the location, had he said that upon my arrival and gone over my reservation with me just to insure everything was correct I would have noticed the drop off locations changed. I never used uhaul before this was a first and bad experience. I don't get why y'all do two separate transactions instead of just putting a authorized hold on the card for when you are complete with your trip. Not only did I have a $62 I had a $73 charge, he's like it's not a charge it says pending, but sir the money has still been taken out my account as I can tell by the difference of my previous balance. My point is your workers need to insure everything is correct and understood before just â€œgetting them on their way.â€ I don't get why he told another customer before me to pick up the truck in Shreveport and drop it off in Houston but told me I didn't have the option to pickup in Houston at this location and drop off at another made zero sense what so ever. Never again.Melody G.
Man at desk with mustache was rude and as well threaten charge me extra day i brought 15 inch truck back at 5:47pm before closing time 6COURTNEY S.
James the representative was rude he cursed me out and hung the phone up in my face while I continued to ask for a supervisor number .ALICIA G.
El cliente no dejó un comentario.JORDAN P.
James was not a friendly person. When I went to pick up the UHaul, he explained the mileage, gas, and insurance. James was very rude. I added covers to my rental but since the items were with tape and other items , I assumed they were for purchase. When I went to return the item, I put the blankets in my personal truck. Very rudely, James ask where the blankets were. I answered â€œin my truck, we're we supposed to return those as well?â€ He looked at me with a blank stare and shook his head. At this point, I understood the point they were supposed to be returned with the truck. I walked to my truck and grabbed all the blankets and placed them in the back of the UHAUL. James closed the UHAUL and walked to his office. As he was walking in , I asked are we all done and are we good to go. With the frustrated tone, he continued to open his office door and said â€œif you don't want a receiptâ€. I again understood the point to follow him so I can receive a receipt. At this point, I was over his unprofessional tone and attitude and really didn't want a receipt but I followed him into his office. As there was an awkward silence , he worked on printing the receipt. I apologized for not being aware the blankets were not a purchase. In a very frustrated tone and belittling attitude, His response was â€œwhy would you think you would purchase blankets for $6?â€. I said I apologize this is my first time ever having to rent an UHAUL by myself. He went on to shaking his head and grabbing the receipt off the printer. He handed me the receipt. I said thank you. With no response from James, I immediately was at my last straw . I asked how can we rate that location. He pointed at the receipt. I said thank you and I wasn't you to know you have very horrible customer service skills. I will not recommend ANYONE to this location. He is not friendly and seems as he hated his job.CYNTHIA M.
El cliente no dejó un comentario.CANIRAH B.
Excellent service. Polite and friendlyTONY H.
James the rep was absolutely awful and just plain rude to me. But the next day was nice to my husband. I wouldn't recommend anyone to this location EVER. I was also charged the full about when the truck was turned in but when checking my account I was charged again for an additional almost $70 and was never told as to why!PAIGE A.
James was nice and responsible. Highly recommended!TIAN W.
The owner was super rude and aggressive.Delroy P.
I booked it for 24 hours so i can finish up everything. When i picked up the vehicle he told me i have to return it in 6 hrs since he has another booking for it, take it or leave it.PAUL P.
The location wasn't equipped for the mobile key access even though I got an email confirmation saying to be there at 7:30am. The location didn't open until 9am. When I got there at 10am they had to cancel the reservation. Luckily they had a vehicle available but the guy there wasn't very personable.HELIA F.
El cliente no dejó un comentario.OLUWASEUN O.
El cliente no dejó un comentario.ERIC B.
Staff could be more courteous and not downgrade customers for attempting to use the U-Haul App.KAREN P.
i rented the truck for 8 hours on line and when I arrived to pick it up I was told I could only have it for 4 hours on a Saturday. I should have been notified before I arrived so I could have made different arrangements. I also reserved furniture pads and there were not available. It really isn't ok to have the "subject to availability" as an out. It would have been simple to email me with the restrictions. I made my reservation well in advance of the pick up date. I was called and told I could keep the truck for an extra hour which I appreciated but because of this it made the whole move difficult.JOAN C.
Everything was greatNATHANAEL W.
Improve customer service.Olamiposi K.
Nothing that I can see. Actually I was a little late in picking up the truck and the gentleman there (I think his name was James) called me to confirm if I still needed the truck or not. He he rented it without confirming with me would have had me in a very serious bind. Thank you James! Very professional! Kenny CarringtonKENNETH C.
The man at the location was extremely rude and combative. I wanted my truck at 7 and he didn't set it up for me to pick up until 9:15. When I asked to bring it back two hours later since he gave it to me late he told me he would charge me $100 an hour because he booked it for someone else right at my drop off time. He charged me for things I did not want and then basically told me to deal with it. He called me â€œdumbâ€ for not wanting insurance and proceeded to charge me for it even though I said I didn't want it. He kept trying to argue over what I asked for or didn't even thought I showed him my reservation in writing. Absolutely terrible service. He should be fired. I've been using uhaul for years and have never been treated like this.Audrey L.
El cliente no dejó un comentario.FRANCISCO S.
Associate working morning shift 9/4/2021 at 10am was extremely rude. I will never recommend this location due to his attitude and treatment of customers.Jocilynn E.
El cliente no dejó un comentario.VAMSHI R.
El cliente no dejó un comentario.Ashanti T.
El cliente no dejó un comentario.Leonardo J.
I reserved a 26' truck online to pick up at this location at 8am using the app. The night before our move, I received a notification from U-Haul that the 26' was not available here, and I would have to drive to a location 30-40 minutes from my house to pick it up. I called U-Haul and they could not find one closer to me. They also told me that I could only pick it up during business hours, and the location opens at noon. I think they do this to add miles to your trip so you you have to pay extra mileage.ALAN B.
El cliente no dejó un comentario.ESTHEYSIS M.
The gentleman James was very very rude, aggressive and asking very personal unnecessary questions that had nothing to do with renting the truck..RODNEY D.
El cliente no dejó un comentario.NGUYEN DINH P.
Very helpful contact, but there was a rather strong odour of smoke (I have allergies to this).SIMON B C.
Sort out ahead of time the drop-off location with your facilitiesThomas R.
El cliente no dejó un comentario.AYAHNA J.
James is very accommodating and takes pride in the job. Graciaseva J.
The man that lives on the property, chaged me 56$ to rent a 10ft truck.i only had to move a twin mattress off a big commercial truck.Returned truck after 1 and a half hour.Full of fuel with 6$.Traveled 24miles.He charged my card an additional 19$.I will never ever use this facility or this crook....JAMES V.
Everything was excellent.Richard C.
El cliente no dejó un comentario.LaBrina L.
Extremely grumpy guy.NGUYEN T.
El cliente no dejó un comentario.ANDREW D.
El cliente no dejó un comentario.JEREMY M.
Location did not smell pleasant and the service was unpleasant. Equipment was fine.Eric M.
The owner refused to rent the truck to me as I had an out of state license, although I had clearly made the reservation days before. I further believe it was discriminatory because I am a woman. Luckily my son, who we were moving, had a license from Texas so we were able to pick the truck up. I am furious at how I was treated and find it ridiculous that an UHaul location would not want to rent a truck to someone with a license out of state. Isn't the point of UHaul that someone is MOVING?boston H.
Great and quick customer serviceMarie F.
El cliente no dejó un comentario.Ezekiel H.
James was very rude and not at all personable.Michael R.
The manager / owner who is a Middle Aged Caucasian man was extremely rude. He made me wonder if I was walking into a DPS office by asking how long I had kept the Washington driver license while living in Texas. I politely asked him if he was going to allow me to rent or not. He is extremely rude and disrespectful. He is required to ask for. Government issues ID and should not be concerned about my stay in Texas even though I am a repeat customer. These are the kind of people who give UHaul a bad reputation I was also late returning the truck due to unavoidable circumstances and he charges me for 2 days instead of just the extra 2 hours? That is totally unacceptable. That is not how you do business. The front office smells like a tobacco plantation even with my mask on.LINDA AKINYI O.
Guy running this place is a condescending pr!ck. Didn't need to be that way and started from the moment I walked in. If I didn't have my daughter waiting on me to help her college move, I would have walked out. I'll drive a little farther for better service next time.John C.
El cliente no dejó un comentario.DOMINIQUERENEE J.
El cliente no dejó un comentario.Prashant K.
El cliente no dejó un comentario.Sheryl M.
El cliente no dejó un comentario.OSCAR C.
The attendant was courteous, prompt, and informative. I appreciate the courtesy call he made to remind me of my appointment. I was able to pick up the truck in a timely manner and kept me informed of my responsibility during my rental period.RICO D.
We were not advised that this location doesn't rent the trucks for more than 6 hrs. We had to rush our moving time because of that. Other than we had a good experienceCARLOS O.
El cliente no dejó un comentario.Courtney C.
Right down the street from us so very convenient! Easy all around.Lisa H.
The man running the shop was very rude and unpleasant to work with. Also I rented a U-haul reservation for 8 hours as that was how long I needed to move all of my things but then when I showed up to pick up the truck they told me that I could only have it for 4 hours or else they were going to charge me for another day. This completely ruined my moving experience as I then had to return the truck halfway through the moving process and had to take the rest of my items in the back of my car over several trips instead of just one more trip in the truck as I had planned. If I'm paying by the day and mile for the truck and reserved it over a week in advance I shouldn't be told the day of that my reservation can't be accommodated. If I was moving any farther away than I was I would have had to just cancel my reservation as I would not have had time to load the truck, travel to my next location, unload the truck, and bring it back in the short 4 hour time frame.Samantha G.
Customer service was not the best . Go figure .shaker M.
El cliente no dejó un comentario.Yi C.
Keep doing what you are doing. Awesome experience.barbara C.
The representative was rude and unnecessarily confrontational. Really, really poor customer service. In fact, it was customer disservice. He could have been completely disengaged and the experience would have been much better.George M.
They were rude. They charge me for a full day even though I only got the U-Haul for five hours. They were mad because they asked to bring it back within four hours which is unheard of but then when I couldn't they got mad on the phone. Just the worst experience with U-Haul I've ever hadSAM S.
James does an outstanding job renting Uhauls and is always available to assist (even if he's off work).Michael F.
The person in there is not friendly at all. I will choose other place next time.pei L.
The gentleman running the store was rude and very passive aggressive. I would not recommend this location to anyone.Kris C.
They provided great service. Online Central reservations was not good, reservation never made it to this location.Harry C.
El cliente no dejó un comentario.monica H.
El cliente no dejó un comentario.Brion K.
Truck odometer was broken. Owner tried to charge me for 220 miles when only drove 25 miles. Luckily it was resolved. I'll never go back to that location. Dude seemed prejudice and I didn't like the vibe he was giving. I almost punched him in the face.carol D.
El cliente no dejó un comentario.WRAY C.
It took a while there was the AFM there to assist I thought the guy should have had on a mask since you require your customers to wear oneEdward P.
The guy at the counter ( I think his name was George) literally harassed me and made me go through so much trouble. I booked the truck a day before and the moment I went there for pick up, he said that he didn't have any truck and then After sometime he said that he had one, but it's mechanically down. I had to request him over and again. And then he started calling several places for a truck, which didn't work. After some time he gave me the same truck, which was mechanically down five minutes ago ( He lied at first). He also caused trouble with my license. I had moved to Texas from Washington DC one and a half month before. According to TxDPS, an outsider can drive with his old license no more than 90 days. He made a rule right there in his counter trying to teach me that it works for 30 days, for which he couldn't show any legal documentation. Lastly, I had booked the truck for six hours from the website. He didn't let me have it for more than four hours. I kept requesting that I really needed it as it wouldn't be possible for me to move everything in four hours. But he just didn't care. I was afraid that he might not give the truck to me at all if I kept requesting and so I just had to stop and take it for four hours. I would request Uhaul to look into the matter. Customers come here out of their necessities and they should be helped not TROUBLED.Abid Shahriar Ra S.
Pick up location was changed the days after having to drive 15 extra miles. I was charged for extra miles. Equiptment rented was not in the truckLUIS Q.
Discount mini was very friendly and professional.Christopher B.
The pick up experience was awkward with the app. Would've been nice to have received an email prior explaining the process, the app is not very user friendly and was very buggy.Caroline E.
El cliente no dejó un comentario.kimberly E.
I left a message at 832 730 1096 (phone number listed in Uhaul contact location info) stating I was arriving at 1 pm, instead of 11 am. The pick-up location person did not receive it. Please update the contact information from the pick-up location on your website.carlos M.
Im just highly upset!! I wouldn't have to go to this location if my original truck wasn't given away at the location set it for!! I will not use this company in the near future I could have hired a moving companyJoselyn J.
El cliente no dejó un comentario.Afshin K.
El cliente no dejó un comentario.Miguel A.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.michael W.
The staff was accommodating and helpful in having my truck ready to go and we completed a walk-around inspection. The fuel was 1/2 full and noted as such. Entry to the facility was a little difficult to find due to the small and shallow parking lot.bill S.
Employee needs to make sure that everything has been closed out prior to letting the customer go.chavies F.
El cliente no dejó un comentario.Piotr P.
El cliente no dejó un comentario.Sawyer S.
more parking spaces and easier drive outClark R.
Provide cleaner office space, and tell employee to dress up more.Brenda A.
El cliente no dejó un comentario.Monedia H.
They don't accept cash after they made me reservations to go there. The office system was down when need to return the vehicletiese J.
I got charged for a late return and it was returned 3 days prior and I still haven't been refunded a week later.Dan T.
it was a bit difficult to find the placeGhalia B.
Very helpful staff with a drop off close to closing time.Geoff W.
El cliente no dejó un comentario.Jessica T.
El cliente no dejó un comentario.Tashana M.
Bigger customer reception areaOlivier R.
Very helpful. They even gave me a nearly full roll of shrink wrap paper for free - even though they don't sell it themselves they gave me some that they had on hand. Good people!James J.
The man was rude as hell and treated me and my sister like total idiots. He was â€œclosedâ€ before 3pm and online it said they close at 6. As we struggled to back out of the parking lot to leave (with the big ass trailer and my car on the back) he storms outside and tells us to get out the truck so he could pull it in. His whole energy was uninviting and he was so rude. Never again will I drop off a uhaul at this location.Brianna D.