Customer Reviews for A Citizen Storage
(U-Haul Neighborhood Dealer)

364 comentarios

2590 Panola Rd   Lithonia, GA 30058
(N Of I-20)

(770) 322-9923

Horario

  • Mon–Fri
    10 a. m. - 5:30 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 12/24/2022 - 12/27/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(770) 322-9923

2590 Panola Rd
Lithonia, GA 30058
(N Of I-20)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 5:30 p. m.
  • Sat–Sun
    Cerrado
Horario especial
  • 12/24/2022 - 12/27/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Upon pick up the truck's check engine light was on. The truck was obviously not cleaned. A cigarette but was left in the ashtray. The check engine light caused a minimum 4 hour delay to my move while having movers on site with me.

Erica S. 
Clasificación:
1.0

Rent enter fro dogwood confirmed pickup for truck but they called night before to postpone to next day afternoon. They did not have truck and overbooked several other people there., they promised $50 if I go to panola and then I got there the resevation was cancelled I do not get 50 the truck was dirty no hand truck no pads that I already paid for. They clerk was smoking illegal drugs. Not safe location, not family friendly. Truck had mattress in it and I'm not even describing a fraction of what was wrong. I have been a customer to dogwood drive for decades.,I will not go there ever again, I will not go to panola road.,I will never recommend the uhaul company to anyone, ever, because the help desk confirm the truck was ready, I relied, and it was a lie. I only was gone the truck for 9 hours which was changed after I got the truck when the agreement was 24 hours, AND the help desk can not coordinate with the store employees, who by the way were stealing property from the employer. I witnessed it. There were so many ethical and professional issues I could never rely to use Uhaul again. Gordon Hall

GORDON H. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATISHA G. 
Clasificación:
5.0

Was met with excellent customer service

Sharon H. 
Clasificación:
4.0

If you don't pick up equipment please update paperwork that way when you get to the location to drop off truck you will not be asked for equipment you didn't receive

Terry P. 
Clasificación:
5.0

I couldn't picked a better place

cassandra C. 
Clasificación:
1.0

This location clearly does not want to participate in the UHAUL program. The lady was rude, and not very knowledgeable about the product or processes. I was charged for equipment that I didn't use and had to hassle to get reimbursed; which had not happened yet.

James P. 
Clasificación:
3.0

Entrega

ELIOT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
5.0

I was greeted by a wonderful young lady that made sure we had everything we needed in a timely matter made my move feel so easy and smooth thank you so much.

CHARMAINE P. 
Clasificación:
1.0

They are unprofessional!! They suck so bad I got to the location and nobody was there they told me I have to wait till someone call me ok I did that, then they couldn't find the keys. I got the keys from someone that doesn't even work there the person was on the phone giving him directions but never will I ever rent from this location

TRACY W. 
Clasificación:
5.0

Nothing, keep up the good work

Roberta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor V. 
Clasificación:
1.0

El cliente no dejó un comentario.

TEBRESHIA P. 
Clasificación:
5.0

Quick & easy process

Ronnette F. 
Clasificación:
5.0

I always use this location. Great location. No hassle process

Ronnette F. 
Clasificación:
3.0

I dropped the truck off on a Sunday. Business was closed.

Chrtian C. 
Clasificación:
5.0

Always super nice

Ronnette F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya M. 
Clasificación:
5.0

It was a great experience all around

Micahel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

cherisse H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnette F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnette F. 
Clasificación:
5.0

Was very nice and informative I'm more likely to use this location even if I'm on the other side of town

Yuri L. 
Clasificación:
2.0

Open on time. Owner needs to learn customer service. Very rude.

Keith A. 
Clasificación:
5.0

Perfect

Shakeyta G. 
Clasificación:
3.0

It was ok.

Tramona M. 
Clasificación:
5.0

Only complaint I have was unaware of the online return procedure. Had gotten out and locked the truck not know the return procedure included taking pictures of mileage, gas etc...other than that, renting was fast and easy and Jennifer was AWESOME!!!!

Alberta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany A. 
Clasificación:
5.0

we received excellent and professional service

Edie S. 
Clasificación:
3.0

Make sure trucks are working properly engine light popped on. Also not charge so much for gas if the it's only off a notch.

Quintella M. 
Clasificación:
1.0

The owner was no where to be found , had to wait for someone to call looking for them ...

stephanie H. 
Clasificación:
5.0

Employee was very respectful, fast , and courteous. In and out quickly and drop off was fast no waiting.

Ronesia G. 
Clasificación:
3.0

Train your staff. The person I had helping me was there alone and had to keep calling someone to tell him how to do my contract. I was even helping him like clock right here.

TOMEKA G. 
Clasificación:
3.0

I paid for a dolly and it wasn't in the truck

Antone S. 
Clasificación:
5.0

Customer attendee was very professionalism and courteous in providing service.

Eugene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clarence S. 
Clasificación:
1.0

This location was convenient to my location for drop off, however the male personnel at the front desk is very rude and made my drop off experience honorific. I dropped off the truck and he made me wait to have the trucked checked in, only to tell me 25 minutes later that his manager was the one to inspect the truck and she was coming in to work the following day. The guy was short tempered and seemed to be annoyed about me dropping of the vehicle. I have 2 more one way trips and would avoid doing business at this location!

Patricia E. 
Clasificación:
5.0

Outstanding service

Emmett C. 
Clasificación:
2.0

The person got my receipt, but was cold, not welcoming and demonstrated limited communication skills (or willingness). Definitely not an inviting or comfortable environment!

Chris T. 
Clasificación:
5.0

I had no issues everyone was nice

Kelly T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHANISHA W. 
Clasificación:
2.0

the guy who ran the place seem to have some kind of issues, whether it was anxiety, maybe he was a germaphobe or something. I don't know, but it sure made for a bad experience.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravi B. 
Clasificación:
5.0

Need more customer service performance. Need to check in vechiles more efficient .. Rented on first returned on 2nd early am hours got back to me only after calling a whole day an some hours later an wmail from uhaul it self

Kingia R. 
Clasificación:
1.0

The pay system I paid for my uhaul Friday the amount of 56 dollars came out my account, the told me the rest of it will come out , Sunday the amount of 80 dollars came out of my acct if I'm not mistaken don't u just take the rest of the amount out I own an not the hole 80 , this is some bull shit

Christopher H. 
Clasificación:
5.0

It's good for the space it has. Very nice person.

Doris B. 
Clasificación:
5.0

Keep up the great work

Merri P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

Rude!!!!!!! Just horrible service.

Michael W. 
Clasificación:
3.0

They don't start renting Uhaul equipment until 10am, no matter what time you reserve it for.

Deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorna W. 
Clasificación:
4.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

Lower prices

CHRIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie W. 
Clasificación:
5.0

Great customer service and awesome price.

Natasha G. 
Clasificación:
3.0

I reserved a 20ft truck with an appliance dolly. Upon arrival to pick up the truck and equipment I was told there wasn't an appliance dolly available...would have been nice if I would have known that before reserving at that location. The dolly made up half of the job which would be impossible without that type of dolly. So I had to rent the appliance dolly from another UHaul location.

Lorenzo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriella D. 
Clasificación:
5.0

Servicio al cliente de excelencia. Equipment was clean and ready to go.

Linda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie M. 
Clasificación:
5.0

The gas tank should always be full. I know this will require extra work. Someone should be responsible for filling the tanks for the next customer if the tank is not full when returned. This is my only complaint in an otherwise excellent rental experience.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deltrinisha R. 
Clasificación:
1.0

stole my money, charge for gas they say I didnt put in. LIARS refused to check truck went i retured it. NO CUSTOMERS were there. No receipt. NOW THREE DAYS LATER, AFTER MANY CALLS STILL NO REFUND. SMH openning a case with the better business bureau. this isnt right after looking at the reviews, i wish i checked reviews first. Also calling congress, if this is what is allowed, vote for someone else. by: MAD AS HELL

Lynn W. 
Clasificación:
3.0

More transparency. I didn't get a receipt until the next day. I wasn't aware of the $100 charge on my account. The inspection did not take place before or afterwards. I was told to take pics so I can dispute charges later. I'm used to doing inspection with a uhaul rep and always knowing my charges and also being given the option of cash payment upon return and have immediate receipt. Still waiting on adjustments to my account. If I wasn't a person that was financially stable this would've really caused me harm. I suggest working on more transparency versus warning people to take pics in case you have an issue with what we are going to give back to you. I've just never seen anything like this before. I've rented uhaul several times and have never had this to happen. I have another office to pack up next month, I'm happy to say I will rent with uhaul again but only at my usual side of town. Never ever ever again with this location.

Yashica W. 
Clasificación:
5.0

Wonderful customer service, the office attendant is very courteous and kind . I appreciate the fast and efficient service I recieved today at A citizens storage I don't remember the representatives name but she is Golden.

Latoya W. 
Clasificación:
1.0

There customer service for this location being on time is poor, they are in need of help I tried to be understand I arrived first, then another person, then the employee that did not have keys, then another, another, he served all these people because he said vehicle had not been checked in. Also we had disagreement on the gas mileage, but I always take pictures. The owner told me he would not agree with me on it unless I had a picture which he was right there with me, ok so I took a picture. He tried to put a higher gas mileage, but the system kicked it out and said empty. I also didn't notice that he had put in a different time for pickup, he put 11:01am when it was really 11:50am which would have my drop off time after the business closed which I did tell him before I left, drop off would be after 4:50pm. Which would have made it all day as originally computer calculated. I took before and after pictures of the vehicle not clean and me cleaning it up. And it was very strong of smoke smell he told me too keep the windows down, which was hard since it was very cold that day. My friend had an asthma attack from the smoke left behind. Previous person did not heed the clear no smoking sign.!!

Valencia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latash H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

Make sure that the facility is open before scheduling a pick up time

Asheley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERION R. 
Clasificación:
1.0

POOR SERVICE! Reseved truck @9am. (With confirmation number ) and was told that my reservation online meant nothing. They can't serve me until 10a. Put me behind schedule completely! Movers and coordinators were thrown off and attempted to accommodate the change. I won't ever waste my time again. Terrible parking lot as well.

JEWEL D. 
Clasificación:
2.0

Smelled like weed when I went to rent and smelled returning very unprofessional

Quaneesha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chuckie A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
3.0

Need more than one person to help customers

kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valecia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

cola T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE S. 
Clasificación:
1.0

Very rude, terrible experience. Still can't get any help

Derek H. 
Clasificación:
1.0

Lady was rude, dropped the equipment off Sunday at 12 as I was instructed but I forgot to do the mobile check in. Was charged for 2 additional days!! The location can clearly check the cameras to see when it was returned. This is horrible

Shannon J. 
Clasificación:
1.0

The person managing the rental wasn't very good. She made me put more gas in the truck than what was required. She was very rude and very dry as though she really didn't want to rent to me. As well she made me put more gas in as a power move rather than being fair. Will never rent from this location as long as she is there

ALONZO G W. 
Clasificación:
3.0

Uhaul customer service line wasnt available to assist after hours

Angela C. 
Clasificación:
3.0

Friendly agents Better communication Rental was not clean and had an odor. The driver side tail light was out.

Shanta M. 
Clasificación:
3.0

Costumer service was bad. She was too mean too quick. I had a valid question about dolly cost. It was not explained correctly. It was only seven dollars but I was under the impression that it came with truck. It's easy to slam the door on a customer. It's harder and shows more class to actually try and help. She choose to slam the door on a client for the moment and for all future needs. I will be sure to spread the word.

Enrique Francisc R. 
Clasificación:
4.0

Spent 15 mins jus trying to get the door closed than found out that the truck needs a really bad wheel alignment. It was very hard to try and control a truck that big. I am and was very disappointed in the equipment that I have rented. Who's I could have my money back FYI this will not stop me from renting from y'all but this is jus one of the times I want my money back this was unacceptable!!!!!

Mya R. 
Clasificación:
3.0

LaShonda was rude. She contacted me accusing me of still having the key. Then my account was charged an additional $55.44 because I was 26 minutes late turning the truck back in. Therefore I was charged and entire day. I am not pleased with this nor customer service at all!!

TRISTA J. 
Clasificación:
5.0

The personnel were always respectful. They always picked up the phone when I called and addressed all my questions and concerns. The parking lot is quite steep, but the location is easy to find.

Khalea C. 
Clasificación:
1.0

The place smelled horrible!! They were smoking marijuana when I returned the truck!!

JOHN D. 
Clasificación:
2.0

All costs should be explained completely. Then some instruction info should be given to those not familiar with the operation of the vehicle i.e. the traction control feature as it relates to fuel economy.

Toney P. 
Clasificación:
1.0

Over Priced and truks are run down

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
1.0

El cliente no dejó un comentario.

taynesha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameel J. 
Clasificación:
5.0

Everything was fine and the service was fine also.

HERBERT I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony S. 
No se han enviado comentarios para esta ubicación.

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