Customer Reviews for A Better Self Storage West
(U-Haul Neighborhood Dealer)

572 comentarios

2755 Ore Mill Rd   Colorado Springs, CO 80904
(East of Rudy's BBQ)

(719) 577-2559

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 6 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(719) 577-2559

2755 Ore Mill Rd
Colorado Springs, CO 80904
(East of Rudy's BBQ)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 6 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darla M. 
Clasificación:
3.0

My vehicle did not have power locks, power seats, power windows, nor did it have cruise control. Also, my maximum speed was set at 75mph which made it difficult to pass slower vehicles. My right leg got sore from holding down the gas pedal for so long. These vehicles are not made for persons with disabilties!!!

tom S. 
Clasificación:
2.0

Ran into a few issues with this location. The software didn't work so the employee had to contract his boss. The vehicle trailer was parked between two storage buildings which made it hard to get the trailer connected to my truck. Then when I as for help to the employee could not help me. Told me I was smart enough to figure it out. So I went to another U-Haul business who helped me out for free.

Will P. 
Clasificación:
5.0

Very good experience. Super nice staff. Thank you

ENEA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn T. 
Clasificación:
4.0

Very professional, and helpful.

Ralph H. 
Clasificación:
5.0

Great service and very convenient!

Vernon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

I will recommend this company for hep moving to everyone I know. I made a mistake and hired to different moving companies. They corrected and gave my money back. They definitely didn't have to do that. They Rock!!

Debra B. 
Clasificación:
4.0

I found the gentleman working the counter to be less than inviting. I was directed to complete all tasks via my phone (not a lot of service in a mountain town) v. In person. Additionally, despite my declaration that my wife was nursing/napping my infant son at home, he decided to call her number to verify my second contact. I had to hear bout that later... U-Haul: if you don't give your customers some slack, they'll never come back.

Tim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
3.0

I paid for a dolly but it was not included in the truck.

Brandon W. 
Clasificación:
3.0

Customer service is terrible. Not with this location, but in general. Reserved a 10 foot box truck at the Nevada location only to find out that they gave my truck to another customer. Was told I could pick up another 10 foot box truck at the woodmen location an hour and a half later. Thus cutting into my actual loading and moving time. Then got a call from the u haul company telling me that there were no 10 foot box truck at the woodman location, but there was a 15 foot truck at the Ore Mill location.....So my original reservation was given away, I was given the run around and then I was charged for a 15 foot truck, not a 10 foot like requested. I personally will never use u haul again unless its at the ore mill location. Customer service was meh, but at least he got the job done with no issues. Everyone else at u haul that day was flipping CLUELESS.

Sara L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G. 
Clasificación:
2.0

The dolly and moving blankets I paid for were missing, and I had to do without. Due to time constraints, I was not able to wait for this location to open and had to request a refund.

Jeremy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN W. 
Clasificación:
1.0

Truck was mud covered and filthy. Was charged for not returning pads and dolly. Yet I have records of emails stating y'all knew I didn't get those things. Overcharged mileage. Worst site yet.

Mistrina C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
5.0

The whole experience was great! Everyone is friendly. We had to make last-minute adjustments to our rental and the team was very accommodating!

JENNIFER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA G. 
Clasificación:
3.0

I often rent trailers from Uhaul and this is the first one that was really dirty inside from the previous renter.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERENCE S. 
Clasificación:
5.0

Nothing. Service was fine.

Thomas M. 
Clasificación:
3.0

Difficulty downloading Dr license photo. Uhaul 24 7 system had several snags. Check- in/ check- out system took longer than just checking in at the counter. It was frustrating. Truck and equipment were great. Location was clean and professional

KREGG K. 
Clasificación:
5.0

Ashley took great care of us. Checking the truck back in could not have been easier or more pleasant. She was awesome!

Brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN E. 
Clasificación:
2.0

The first location where i went was closed, 1030am gates closed and locked. Did not answer phone when I called. I was transferred to a second location where I had to drive to difficult conditions at another storage location.

David S. 
Clasificación:
5.0

I can't think of any way it could have been better. The lady who helped us was friendly, professional, and great at her job.

George E. 
Clasificación:
5.0

Excellent customer service from pick up to drop off. Thank you so much.

MARK K. 
Clasificación:
3.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MADELEINE H. 
Clasificación:
3.0

Wasn't their fault our location wasn't changed

DALE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
2.0

The problem with U-Haul was pulling truck equipment from reservations, & not telling us. Also, we had a problem with having the office open during business hours. Carolyn was generally very helpful, but filll-in staff was not.

BARRY P. 
Clasificación:
4.0

Very nice worker easy drop off.

JARED L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Everything was fine

Belle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
3.0

El cliente no dejó un comentario.

jim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY M. 
Clasificación:
5.0

key needs to be re-cut or replaced. wouldn't work on doors and only worked in ignition one way. even then it would stick on start and had to be turned back ro the run. someone not knowing could easily burn up a starter. brought this to the attention of the person when I dropped it off. other than that, low miles, good fuel economy, clean. pleasure to drive it.

Dustin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS P. 
Clasificación:
3.0

Trailer was covered with mud. Manager said she didn't have a hose to wash off the trailer because it was too cold outside in Colorado Springs.

Jerry S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rhondda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

The lady that runs this business is super-nice & helpful!

Al F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana J. 
Clasificación:
5.0

Again, wonderful service from asst. manager Sheree. She knew we had concerns about the amount of space we had originally reserved, and suggested a slight space upgrade for the same price. Special mention for location manager Carolyn as well- very helpful during the reservation process!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

adrian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
5.0

This is a great location no improvement necessary

Kevin D. 
Clasificación:
5.0

Always great service here

Kevin D. 
Clasificación:
5.0

Great service. Very kind to the customer.

logan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA S. 
Clasificación:
4.0

Not enough trailer parking

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Road to it is a little rough.

dean R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al F. 
Clasificación:
5.0

Carolyn is just all around AMAZING!!! Thank you!!!

Nicholas E. 
Clasificación:
5.0

Everything was exactly as expected with great customer service. Great location

Kevin D. 
Clasificación:
5.0

Location was great. U-Haul website was a little confusing; booked pickup at one location and the confirmation had that location on it. Followup text had another location on it without mentioning that there was a change. Booked location didn't have the trailer, texted location did. Luckily they are fairly close to each other and neither one was very busy.

LAWRENCE L. 
Clasificación:
3.0

Try having the truck cleaned out!

Penelope R. 
Clasificación:
5.0

Staff was helpful and friendly

Tommy S. 
Clasificación:
5.0

The lady at the counter was very receptive to the information I gave her in regards to the trucks condition. She said someone was scheduled to take it to Georgia and that she would not let them take it in that condition. This is what I would expect and this is not the precautions that were taken at the pickup location.

James S. 
Clasificación:
4.0

Mileage is a killer. That makes a lot of other extra money to have to pay

KIMBERLY H. 
Clasificación:
5.0

Just dropped off a trailer. Easy peasy

Steve F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil B. 
Clasificación:
5.0

Nothing as far as I'm concerned , TOP NOTCH

Lance S. 
Clasificación:
5.0

nice friendly helpful people!

nicole I. 
Clasificación:
2.0

We were rented an old, obsolete, piece of crap, leaking trailer for a cross country move. Absolutely terrible. u-haul sucks

Karen H. 
Clasificación:
5.0

The lady that helped me was extremely competent, prompt and helpful. I will rent this trailer from her again. Excellent experience.

Kurt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

janet V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine W. 
No se han enviado comentarios para esta ubicación.

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