Comentarios del cliente para A Better Self Storage West

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de A Better Self Storage West

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JEROME F. en

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El cliente no dejó un comentario.

Scott H. en

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El cliente no dejó un comentario.

Gloria B. en

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El cliente no dejó un comentario.

Phil B. en

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El cliente no dejó un comentario.

Eric D. en

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El cliente no dejó un comentario.

Donald S. en

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El cliente no dejó un comentario.

Phil B. en

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El cliente no dejó un comentario.

Lance S. en

Grado:

Nothing as far as I'm concerned , TOP NOTCH

nicole I. en

Grado:

nice friendly helpful people!

Karen H. en

Grado:

We were rented an old, obsolete, piece of crap, leaking trailer for a cross country move. Absolutely terrible. u-haul sucks

Kurt W. en

Grado:

The lady that helped me was extremely competent, prompt and helpful. I will rent this trailer from her again. Excellent experience.

janet V. en

Grado:

El cliente no dejó un comentario.

Christine W. en

Grado:

El cliente no dejó un comentario.

Laurel M. en

Grado:

I will also talk about the rental before hand in this portion of the review as I never got a survey link. My rental from Texas to Colorado was a frustrating experience. I had to change the size of the trailer that I rented. I was instructed to cancel the rental and create a new one. I called to verify the cancelation and the rep I spoke with re submitted my canceled reservation but did not cancel the new reservation. This caused me to be charged for the rental three times. It took a week and a half to straighten that out. I was also told the trailer I was picking up was at servers different locations so I ended up going to each location to confirm where the trailer was. The trailer we received was in good shape and clean. Returning that trailer was also challenging. The rep never assigned a return location on the rental. When we called we were told to take the rental to a location in Colorado Springs. They tried to refuse the trailer and charge us $300 for a re-location fee. We ended up having the manager call corporate to get the return accepted. The second pickup was alright. The rep at the location was friendly. Our assigned pickup location was almost 20 miles away from the requested location. The trailer we revived was in poor condition. The inside was extremely dirty. The wiring seemed to be wearing out on the trailer as well. Each time we used the brakes or turn signals it messed with the cars electric system. Our displays would switch into night mode. This issue was not resolved by replugging in the connection. This trailer had a different style door than the last which changed how we loaded it. This made it much harder to pull.

caleb K. en

Grado:

well i needed onew more day and when i called to ask there was no big deal but when i showed up they said it was going to be 280.00 extra.

Steven S. en

Grado:

Even thought we were there hours before their published closing, the door was locked with a note saying they would be back soon, waited 45+ minutes when the door opened for someone else. We jumped up to turn our rental and she said oh yes, i knew you wer coming and took the key.

Martin J. en

Grado:

El cliente no dejó un comentario.

edward H. en

Grado:

Carolyn was very professional and friendly - We appreciated her prompt and courteous service (and directions). I also want to add that Tim & Janellah at your 801 S 8th St, UHaul in Colorado Springs, CO was also very helpful guiding us to her.

MIke D. en

Grado:

El cliente no dejó un comentario.

jeff P. en

Grado:

El cliente no dejó un comentario.

Kristie W. en

Grado:

My pick up point got switched to one 12 miles farther, I confirmed i would be there at 9 am and she entered 10 am. I confirmed a dolly and blankets and well she had to dig for the dolly. 40 minutes to get a truck with a reservation..... really???

Richard T. en

Grado:

Very helpful

Lisa L. en

Grado:

Overall experience with UHaul was poor. Would not recommend or use again-and I am a long time user. Due to apparent "computer glitches" our rental location was moved-email offered us another location-that was changed- email confirmations would come for the wrong location- my rental was yesterday and 24 hours later I just got another confirmation for pickup for my yesterday rental. If your IT is this awful- stop encouraging customers to use it online and on every phone call- you just lost a customer over "computer glitches"- don't have the time when you're moving to put up with poor service. One bright spot- Nicole in Colo.Spgs dispatch was very helpful and both locations we use were very helpful.

Michael C. en

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El cliente no dejó un comentario.

Kevin B. en

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El cliente no dejó un comentario.

Patricia G. en

Grado:

Make this location easier to get too. Was more than excellent in all ways, but being from out of town we got lost and had to ask directions from two different people to find the road.

Lilla M. en

Grado:

El cliente no dejó un comentario.

Charlene C. en

Grado:

This company fraudulently charged me $54 in May. My last dealings with them was in March. I’ve been on the phone for hours trying to resolve this, but getting a helpful person on the phone seems impossible.

Andrew B. en

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El cliente no dejó un comentario.

Dwayne L. en

Grado:

The lady at the front desk was very helpful and quick. We were in and out in 15 minutes. No complaints.

Michelle D. en

Grado:

You guys are awesome.

Paul R. en

Grado:

El cliente no dejó un comentario.

Bruce H. en

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El cliente no dejó un comentario.

Paul P. en

Grado:

Very Helpful! Highly recommended

John B. en

Grado:

El cliente no dejó un comentario.

Katherine D. en

Grado:

Extremely accommodating when we had an emergency and had to cancel our trip. They let us bring the trailer back to the pickup location and refunded us for the days we didn’t use. I would recommend this place to anyone looking to rent a trailer! Thanks so much!

Ted N. en

Grado:

El cliente no dejó un comentario.

Norman S. en

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El cliente no dejó un comentario.

Candace M. en

Grado:

So helpful and friendly. A-PLUS

stephenie S. en

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El cliente no dejó un comentario.

john B. en

Grado:

Professional, friendly service. Quick and easy pick up and drop off, can't think how it could be better.

vicky T. en

Grado:

El cliente no dejó un comentario.

Nicole R. en

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El cliente no dejó un comentario.

james J. en

Grado:

I dropped off the trailer before 4 and no one was there? The trailer's weren't locked? I wonder about vandals? Otherwise, I would recommend this place. Convenient location.

Branden L. en

Grado:

Conveniently located to drop off when coming east on 24 from woodland park.

Dan S. en

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Very fast, efficient service.

Jeff N. en

Grado:

Dropped off after business hours and she met me to check it in.

Joseph P. en

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El cliente no dejó un comentario.

Joseph C. en

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El cliente no dejó un comentario.

Mason E. en

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El cliente no dejó un comentario.

Kara W. en

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El cliente no dejó un comentario.

Chad C. en

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El cliente no dejó un comentario.

vicky T. en

Grado:

Carlyn went out of her way to provide excellent customer service. She was able to find and rent a storage unit for my over the phone and accommodated my hectic and hurried schedule. Thank you for the outstanding support during my move.

thomas M. en

Grado:

El cliente no dejó un comentario.

Jason O. en

Grado:

Returned the truck around 11:00am, which is not lunchtime, and no one was there. When you're returning an expensive piece of equipment, you want to look it over together to get agreement that it's being returned in the same condition. Just dropping a key in a drop box isn't practical and doesn't protect the customer.

Dave K. en

Grado:

The lady at the front desk was extremely helpful and friendly. Great customer service from her made for an enjoyable experience.

Declan G. en

Grado:

El cliente no dejó un comentario.

julie A. en

Grado:

Nothing. You did a great job!

JOHN W. en

Grado:

El cliente no dejó un comentario.

andrew K. en

Grado:

Everything was professional, helpful and quick. Thank you!

Randy P. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

Have someone get a rag, disinfectant cleaner, small whisk brush and clean the inside aof truck and windshield

Megan C. en

Grado:

El cliente no dejó un comentario.

WILLIAM G. en

Grado:

Almost an hour waiting to rent a small dolly???

Lesley L. en

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El cliente no dejó un comentario.

Richard P. en

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El cliente no dejó un comentario.

michael J. en

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El cliente no dejó un comentario.

Erik L. en

Grado:

They charged me for 2 days use of cargo trailer. I only used it for 6 hours.

Catherine P. en

Grado:

El cliente no dejó un comentario.

Adrien F. en

Grado:

Very kind and caring owner. We lost a phone during our move and she checked the rental truck twice and kept us updated. Great customer service that went above and beyond. Truly a genuine person running this location. Thank you!

Ruth A. en

Grado:

My only complaint was lack of 6x12 trailers in both Pueblo and Canon City which are 20 miles from my home while this location took an hour or more.

KIM H. en

Grado:

Site access.

nelson P. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

El cliente no dejó un comentario.

katherine K. en

Grado:

Caroline Zanuzzi is excellent. She knows her product and customer service is always wonderful. I have come back over and over because of her. She deserves a raise.

BRIAN S. en

Grado:

El cliente no dejó un comentario.

Lucas B. en

Grado:

El cliente no dejó un comentario.

STEVEN R. en

Grado:

We were in Denver, Colorado had to rent truck in Colorado Springs. Pick-up point was changed day of pick-up. Had to drive longer to different pick-up location. Then drive back to Denver to load truck. Lost alot of time. Truck was in bad shape. Had exhaust leak from engine. Had to drive with windows down. Steering wheel was off center and truck was wandering from side to side. Airbag light came on. Check engine light came on. Blowing black smoke out the back. Gas mileage went down. Noise from left front wheel when driving on rough road. Engine started running rough and miss firing. Didn't think we would make it to Tucson,Az. I will not recommend ever renting from U haul. You just might get left stranded along the road in the middle of no where.

David K. en

Grado:

El cliente no dejó un comentario.

Matthew R. en

Grado:

El cliente no dejó un comentario.

Corey M. en

Grado:

Nothing I can think of

Karen S. en

Grado:

El cliente no dejó un comentario.

sam B. en

Grado:

Carolyn was able to work with me after I had cancelled a reservation then had to restore it at the last minute. Will use again as needed.

Keith H. en

Grado:

They are the nicest and most helpful people and it was easy to drop off at this location

herbert M. en

Grado:

Very helpful and understanding

Dan C. en

Grado:

El cliente no dejó un comentario.

Ryan W. en

Grado:

Make sure assistant manager knows how to install the trailer. Coupler was not tightened and would have come loose if I wouldn't have double checked it.

amanda R. en

Grado:

Little dirty on the inside but nothing too major. It was a great experience.

Edward W. en

Grado:

Nothing to improve. Management are great people very thorough and helpful

CECIL R. en

Grado:

El cliente no dejó un comentario.

Dale H. en

Grado:

Terri gave excellent service. I cannot speak highly enough about him. Thank you Terri.

Shannon S. en

Grado:

El cliente no dejó un comentario.

Donald R. en

Grado:

Manager is friendly and goes out of her way to be helpful. Would definitely recommend.

george S. en

Grado:

Terry was a great host when I arrived. Very helpful and went out of his way to accommodate me and my needs.

DAN W. en

Grado:

I called around for over an hour looking for the closest auto transport. Every single time I had to give name, email, phone, vehicle being towed, vehicle doing the towing, pickup, drop off, etc just to find out if there was one sitting in the lot. Absolutely ridiculous. And when there wasn’t one in the lot half the time they couldn’t tell me where the next closest one was. I was driving around and calling around until I just happened to drive by a neighborhood uhaul dealer that had one in the lot, right after a woman on the National uhaul phone line had told me the next closest one was a 30 minute drive. Whatever inventory/point of sale system you are using is complete and udder bullshit. The woman at the neighborhood dealer was excellent. The automated/after hours return was great.

Chuck M. en

Grado:

Thanks for the excellent, friendly service!

Kathy N. en

Grado:

El cliente no dejó un comentario.

BENEDICT M. en

Grado:

everything was great!!

barbara G. en

Grado:

Everything was perfect! Carolyn was most helpful and accommodating! Best uhaul experience

Brenda B. en

Grado:

No problems at all. The process very easy and smooth. Would highly recommend and would use again.