Comentarios del cliente para A Better Self Storage Fountain

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de A Better Self Storage Fountain

Grado total:

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Aaron N. en

Grado:

Friendly and quick turn in/return

James H. en

Grado:

Not bad did have to wait for the employee, he was working in the yard and had to wait for him to come back to the office.

LIZA C. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

El cliente no dejó un comentario.

Patricia K. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

Location is part of a storage unit. No room to get vehicles with trailers in. Office is tiny, very tiny. Only one person working, 3 customers all arrived at opening. Had to wait for computers to log in. However, the employee was very nice and helpful. And he managed the 3 customers very well.

Steve L. en

Grado:

El cliente no dejó un comentario.

Claudio R. en

Grado:

El cliente no dejó un comentario.

Natasha `. en

Grado:

Have someone in the office not around the property waited outside for 30 min waiting for someone to be in the office

Melva E. en

Grado:

El cliente no dejó un comentario.

michelle B. en

Grado:

El cliente no dejó un comentario.

JASON M. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Maxine S. en

Grado:

Struggled with the straps to attach my vehicle. Had to go to another location for assistance. This location listed above was not where I originally reserved the equipment. Completely was a disaster for my entire day. I will NOT recommend or use uhaul in the future!

CHRIS W. en

Grado:

I wouldn’t recommend Uhaul to any customer. Especially military. The communication and constant changing of pickup and drop off sites when it was originally set as “open” was ridiculous. It wasn’t on any of the individual locations, they’re only doing what’s being given to them through the computer system. No one from Uhaul contacted me before to make sure everything was coordinated as they said they would do 24hrs out. Overall I’ll never use Uhaul again!

JOSEPH D. en

Grado:

El cliente no dejó un comentario.

Trasey R. en

Grado:

El cliente no dejó un comentario.

Jeremy T. en

Grado:

Need a bigger parking area. The truck and trailer barely fit.

Travis S. en

Grado:

El cliente no dejó un comentario.

Tera M. en

Grado:

This location was very small and only had one staff member. We called numerous times so we could confirm our reservation and no one ever answered the phone. I drove 35 minutes to the location - Not the location I would have prefered, but the only one that had the equipment we needed - once I got there the office was closed for lunch with an approximate time to return taped on the front door. I ended up waiting almost 30 minutes for the employee to return from lunch. I'd prefer not to return to that location if possible.

David L. en

Grado:

El cliente no dejó un comentario.

Don G. en

Grado:

El cliente no dejó un comentario.

Robin AND Josh S. en

Grado:

El cliente no dejó un comentario.

herrman K. en

Grado:

Since I just dropped off the trailer, I didn't have much interaction with the operation.

Kayla E. en

Grado:

The location was great to work with but our reservation was moved to a different location at the last minute. The reservation was set up wrong in Uhaul's system and a new reservation had to be created. When issues were brought up with customer service the representative was nasty. Will not be using Uhaul again for this reason. The only redeeming quality was the gentleman at the pickup location. He was very helpful.

Greg D. en

Grado:

I was not told that they would be closed when I arrived and I spoke to them the day before pickup. It was complicated picking up truck as I don't live in the Springs. It seems that the last 2 times I rented a truck from U haul it has been very difficult, time consuming and costly.

Bryan H. en

Grado:

El cliente no dejó un comentario.

Blake L. en

Grado:

El cliente no dejó un comentario.

Reynaldo M. en

Grado:

El cliente no dejó un comentario.

Tina M B. en

Grado:

El cliente no dejó un comentario.

Karen P. en

Grado:

I am frequently in a rush to get things done. The attendants were fast and efficient. Thanks, guys!!

Don G. en

Grado:

Does not carry many types of boxes (wardrobe in particular).

BRIAN S. en

Grado:

Because I used your app to make my reservation, the agent at this location said they couldn’t assist me when I had issues with a location glitch in the app. I was forced to call the 800 number and was all by myself at the rental location when the agent left.

Mo O. en

Grado:

El cliente no dejó un comentario.

Joshua A. en

Grado:

Specify required deposits for payment options before pick up. After traveling over 400 miles to tow a vehicle home on a budgeted trip, the last thing a customer wants is to be hit with $175 worth of deposit - more than the cost of the equipment! Employees have zero sense of service, reluctant to find solutions, apprehensive and offer no insight as to why I could not recieve my equipment at the reserved price. Employee blamed website design negligence for this oversight and was very impersonal. I spoke with the manager and it immediately initiated a back-and-forth "middle man" scenario where I was relaying messages to his employee on possible solutions. When I reported to his employee what he told me, the employee scoffed in disbelief, "My manager!?" The employee then directed me to call the number because they "used the same system anyway,". After insisting that the employee contact his own U-Haul company system and not force me to take my issue to another unrelated party he reluctantly agreed to call. After giving his store number and other various details he maneuvered his company's system and was finally able to recieve answers. Overall, the degree of general refusal to do their jobs, just give clear answers and service the customer at this location reflects the priority of U-Haul - money, not the customer. No motivation to simply contact his support branch and offer answers to my problems, no immediate concern from his manager as he remained evasive the entire time I was at the office, even after tracking him down andbringing my issue to his attention. No empathy, no concern, and very insincere. This was the worst equipment rental experience I have ever had and would recommend consumers stay away from this company if possible. As I told the employees, both prices and deposits for differing payment methods (cash, card, etc) need to be clearly stated so consumers can plan accordingly. Requesting exorbitant amounts for a deposit at the time of pick up is horrible practice and guaranteed to drive away future business. Bad etiquette/customer service at this location and general shady business practices.

LAUREN I. en

Grado:

Super fast and friendly. No wait.

William D. en

Grado:

The equipment was not where it was supposed to be so we had to go to this second location. We had wanted 24, pads they only had 6. Fortunately charged for 6. Was given a broken furniture dolly. Called location said they were sorry. No offer for a new one, I was charged for the broken one.

Santiago T. en

Grado:

Great overall experience. Will definitely use this location again thank.

John Y. en

Grado:

El cliente no dejó un comentario.

patrick P. en

Grado:

El cliente no dejó un comentario.

Todd P. en

Grado:

Everything was ready to go when I arrived. Great experience!

Elizabeth S. en

Grado:

El cliente no dejó un comentario.

Taylor R. en

Grado:

Joshua was highly knowledgeable and kind. He gave us a great deal for our moving issues.

Rich A. en

Grado:

El cliente no dejó un comentario.

patrick P. en

Grado:

El cliente no dejó un comentario.

JOHN J. en

Grado:

El cliente no dejó un comentario.

Michael Y. en

Grado:

El cliente no dejó un comentario.

Randall B. en

Grado:

The girl who got me my keys was super kind and friendly.

Jamie K. en

Grado:

El cliente no dejó un comentario.

alex D. en

Grado:

El cliente no dejó un comentario.

Annalysa C. en

Grado:

Was wrongfully charged for a in town move instead was charged for out of state move ripped off.

Abby O. en

Grado:

Everything was great, when I picked up the Uhaul and drove off it smelled horribly of marijuana. Had to drive a while with both windows down to finally air it out. Otherwise location and staff were great.

David B. en

Grado:

The only reason for not giving excellent above is that I had to unhook the car hauler myself.

Kemi M. en

Grado:

Nothing everything from customer service to the cleanliness and maintenance of the vehicle was perfect!

miki S. en

Grado:

Very helpful and friendly. Will go back here if I need a uhaul in the future.

JUNQING L. en

Grado:

Nice and quick.

Keoni E. en

Grado:

Its far and not easy to get to

Brenda G. en

Grado:

El cliente no dejó un comentario.

B. L. Buz B. en

Grado:

Out to lunch when I dropped off. Later, when I left trailer invoice copy in in box, got additional charge of &15.00 to clean trailer! Was never told this! Not pleased about that/ could have power washed myself!

JIMMY B. en

Grado:

Nothing, had a great experience!

Ivan R. en

Grado:

Go here instead. Don't go to Graham in Motion rentals: they will stick you with a $50 cancellation fee if you are two hours late picking up your equipment. Go to A Better Self Storage instead, at least they aren't greedy sob's like the Graham people are

Don G. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Patricia S. en

Grado:

El cliente no dejó un comentario.

Francis W. en

Grado:

I had to wait almost an hour to start my rental because the office opened about 45 minutes late.

Jacob W. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

The ramp and floor of the truck were covered with oil. After one person fell we decided to not use the truck and returned it while still being charged full cost. No other trucks were available at the location. We ended up using pick-ups to move. I had to wait over an hour for the attendant to return so I could turn the truck in.

Shad H. en

Grado:

Really appreciate the last minute help!

DIANA D. en

Grado:

El cliente no dejó un comentario.

Edward B. en

Grado:

Have the equipment ready when the customer says he is going to be there to pick it up

Sarah K. en

Grado:

El cliente no dejó un comentario.

Duane P. en

Grado:

El cliente no dejó un comentario.

Tiffany Z. en

Grado:

El cliente no dejó un comentario.

Raymond Z. en

Grado:

El cliente no dejó un comentario.

Doug D. en

Grado:

El cliente no dejó un comentario.

Yvonne J. en

Grado:

El cliente no dejó un comentario.

DARRELL O. en

Grado:

El cliente no dejó un comentario.

Hadley H. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

We rented a tow dolly and one of the lights flew off and scratched the passenger side of my car. Disappointing to say the least

Donna O. en

Grado:

Best place ever the office gal is so nice and respectful.

Breahnna B. en

Grado:

El cliente no dejó un comentario.

en

Grado:

El cliente no dejó un comentario.

Chance K. en

Grado:

Very helpful not just with our rental and storage unit but also for recommending places to go since we're new to the area. Very nice guy

JOHN D. en

Grado:

Nothing every went great

Jessica C. en

Grado:

El cliente no dejó un comentario.

scott M. en

Grado:

El cliente no dejó un comentario.

JOHN D. en

Grado:

El cliente no dejó un comentario.

TERIAL G. en

Grado:

El cliente no dejó un comentario.

JOHN D. en

Grado:

El cliente no dejó un comentario.

Brittany B. en

Grado:

Very quick and easy process. The staff was professional and it was much appreciated!

Tanna C. en

Grado:

There was some issues with their system that did not appear to be the fault of the staff. They had to call for support and it created a long wait time. Uhaul should consider that, while customer service is very important (and they did their best), system issues can cause customers to be inconvenienced and delayed.

ART V. en

Grado:

Current staff is perfect. Personable, friendly and professional. Would recommend.

David W. en

Grado:

El cliente no dejó un comentario.

robert R. en

Grado:

El cliente no dejó un comentario.

Amber C. en

Grado:

El cliente no dejó un comentario.

Jacqueline H. en

Grado:

Get new Employees who care about the bussiness, they have a take it or leave it attuide after they have made mistakes at their job . That lady don't even know the gate hours. If you really care call me I will tell you all about my treatment as a customer.

Sam C. en

Grado:

El cliente no dejó un comentario.

Noel K. en

Grado:

I would keep doing exactly the same thing. The customer Service here is spot on. Perfect experience. Thank You Travis

Patty S. en

Grado:

I would rent from them again

Joe W. en

Grado:

Friendly, good selection.