Comentarios del cliente para A Better Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de A Better Mini Storage

Grado total:

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Royce Q. en

Grado:

Quick and easy

Amy O. en

Grado:

Great price!

Donald D. en

Grado:

A

Shaun H. en

Grado:

best rental experience i have ever had highly recommend

Kenneth L. en

Grado:

Quick in and out great service

Dale S. en

Grado:

El cliente no dejó un comentario.

Deborah L. en

Grado:

El cliente no dejó un comentario.

Cody W. en

Grado:

Best price in town for storage.

Austin B. en

Grado:

They charged me for 70 miles. I kept track and only drove it 15 miles. But somehow their mistake is my fault and theres nothing they can do. Whatever will never rent another uhaul again. Penske typically does a better job

mary R. en

Grado:

Make a larger Uhaul sign out front. I only saw a car dealership.

Eric H. en

Grado:

I reserved an enclosed truck with a 16’ bed. When I got there, it was 10’ bed, and the guy tried to tell me that the 16’ included “Grandma’s Attic.” Then we had to drive north to meet up at another location (kinda shady, meth-head location attached to a used car lot) to get a different truck. Finally got on the road. The transmission was failing, and would not shift into the next gear. Reving it up until almost 5,500 rpm to get it to shift into 1st... then second... then 3rd. Dangerous driving on I-25 when I could not even get up to speed with the traffic. Wasted time, and extra $ in gas to refill. That truck needs to go to the shop! And still got charged $171.06 for less than a full day. I’m going to use Budget Rental next time. I can’t image Uhaul even trying to rent this truck to some poor family trying to drive out of state: they’d end up stuck on the side of the road.

Thomas M. en

Grado:

We pulled truck to gate then dropped key off in drop box. My husband noticed a tiny note on the gate saying we had to use an app to get the truck in the gate. The key was already in the lock box!! A large note specifying drop off location and need to park in gate would be helpful since that is what you see first!!!

Renea B. en

Grado:

Easy in and out!

Lila L. en

Grado:

Excellent service, great price for the equipment.

Nancy B. en

Grado:

El cliente no dejó un comentario.

Sydni W. en

Grado:

They have the best prices for storage.

Sherry S. en

Grado:

Thanks for everything!

ANEE F. en

Grado:

Communicate before the customer arrives to the pickup location that they need to call by pressing the button on the gate as it’s not a location you actually go to where someone checks you in in person. Also be sure to provide the code to the gate when dropping off the truck to all customers

brenda H. en

Grado:

the problem was that another Uhaul location that was supposed to be open for drop off until 2pm on a Saturday and they had closed at 10am. Not good for business. 1126 Main street , Longmont, CO I believe was the address. Not impressed. the Better Mini Storage was able to help us out with the drop off. No hassle there.

EZRA C. en

Grado:

Excellent storage.

Eliot M. en

Grado:

El cliente no dejó un comentario.

Andrew P. en

Grado:

Office wasn't very well labeled and was a tiny little shed. Location could improve the signage. Also even though their hours listed them as being open from 9 am to 5 pm on Sunday, no one was there when we returned our keys.

JENNIFER M. en

Grado:

There friendly people, very clean, respectful, always have a smile,thank use

Jessica S. en

Grado:

Excellent storage facility and they have Uhaul rentals, too!

Toni G. en

Grado:

This location, vehicle and employee were fine.. It was the reservations that was terrible. Booked a van on a Wednesday for a 10am pick up. on Sat.Starting at 11 am Friday through 3am Saturday morning I recieved texts and emails changing the vehicle and pick up locations.. Most frustrating rental ever!!

Victoria O. en

Grado:

Manager was very flexible with my time having the truck.

alvaro O. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

El cliente no dejó un comentario.

Dianna K. en

Grado:

El cliente no dejó un comentario.

Ian C. en

Grado:

Terrible service and availability with zero accountability. Text message this is the truck/time take it or leave it. Never using U-Haul again.

Scott S. en

Grado:

Very helpful and accommodating!

peter L. en

Grado:

El cliente no dejó un comentario.

Karla N. en

Grado:

Friendly people and very helpful. They made the reservation and got me a truck when I needed one.

LeRoy T. en

Grado:

The agent provided a quick and thorough process for renting the trailer.

Maria M. en

Grado:

El cliente no dejó un comentario.

Gary M. en

Grado:

I also rent a storage here, and the price is good and management is very helpful in getting you a truck or trailer when you need it on short notice.

Kenny J. en

Grado:

El cliente no dejó un comentario.

Livia A. en

Grado:

Great service!

Bernard E. en

Grado:

El cliente no dejó un comentario.

Nicholas R. en

Grado:

The whole experience was excellent. Thanks!

Terry W. en

Grado:

Excellent location. Good price and managers were friendly.

Branden D. en

Grado:

The lady working there was nice! It was difficult to find and I couldn't tell that is was a legit Uhaul location at first, but it is.

Amie R. en

Grado:

The lady who helped me was great! Super friendly, extremely knowledgeable, and explained the process thoroughly. I did tell her that I may not need the truck for the full length of time and that I would end up in Denver. She advised me that I could drop off the rental at ANY Uhaul location closest to where I would be. I did in fact complete my move with in 8hrs and I was schedule for a 3-day rental, scheduled for drop-off at 9:30am on 07/23. I dropped off my rental at 6625 E Evans Ave, just as I was instructed.

Jill C. en

Grado:

The on site representative was outstanding! Courteous, thoughtful and very helpful. Made the process easy and actually enjoyable.

Ryan S. en

Grado:

The process was quick and easy to rent and the return was even easier! thanks!

Stephanie A. en

Grado:

El cliente no dejó un comentario.

Mary K. en

Grado:

Amazing customer service....will use them again

Gregory C. en

Grado:

Excellent. Thank you!

Faviola C. en

Grado:

Everything was perfect. Thanks!

Mario W. en

Grado:

Nice fast politeness service. A+++ ?? Great. Thx.

Ana C. en

Grado:

El cliente no dejó un comentario.

Felicia B. en

Grado:

The truck had a tow/haul light on the entire time and didnt drive well. Luckily I got the insurance because they only have this narrow gate to move the truck through.

joanie P. en

Grado:

El cliente no dejó un comentario.

Paul T. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

I was charged 45 for Gas but only drove 18 miles and put 2 gallons of gas in the tank. Tried to get my money back and was transferred and left on hold for 30 minutes.finally had to give up. I'm going to tell everyone I know how U Haul ripped me off.

DORA A. en

Grado:

Excellent customer service.

Karla N. en

Grado:

Great location, super friendly people.

Guadalupe A. en

Grado:

It was a wonderful experience the lady who helped us was amazing everything was just perfect thank you for a wonderful experience made my moving run very smooth.

Brett K. en

Grado:

I was on hold with four different people for 45 minutes into my reserved 8 hours. My reserved truck was 20 feet away from me, but nobody from uhaul knew the gate code for me to access the truck. Also, I reserved two dollies that were not with the truck. Everything about this reservation made my move more stressful and if there was any other option I'd take it. U-Haul is Wal-Mart on a scale I've never seen.

Bruce S. en

Grado:

El cliente no dejó un comentario.

Ken N. en

Grado:

El cliente no dejó un comentario.

Isabel v. en

Grado:

Excellent staff and location!

SHANE B. en

Grado:

Th office is in a 8x10 shed. The truck has 100,000 + miles on it and it has dents and rings all over it. I wasn’t informed that I was paying mileage as part of the contract, which was more than the rental.

RICHARD H. en

Grado:

El cliente no dejó un comentario.

Anthony L. en

Grado:

El cliente no dejó un comentario.

Joan L. en

Grado:

El cliente no dejó un comentario.

Anne Z. en

Grado:

Rental was super easy and the woman working the desk was very nice and efficient. Van was in great condition and really nice to drive.

Michael B. en

Grado:

They were very accommodating and friendly from start to finish. The equipment was in very good order. They made it very pleasant to rent the truck. Thank you for the great experience!

michael C. en

Grado:

Excellent equipment and service, thank you!

EVE N. en

Grado:

Great staff, everything was perfect. Thanks!

Erik H. en

Grado:

El cliente no dejó un comentario.

DAMON S. en

Grado:

The girl in the office was very friendly and helpful and even gave me a free month when I got the unit.

JACQUEL N. en

Grado:

Had my car stored here, never had an issue.

TODD B. en

Grado:

Had my trailer and a storage unit here, great location in north Longmont, easy access.

DEVIN M. en

Grado:

Had my RV and boat stored here, great location

john D. en

Grado:

Customer service was the best. Very happy with this location.

carl B. en

Grado:

better signage to help find. Lot sits back off Main hard to find while driving. went to other location 5 blocks down street first.

Tina T. en

Grado:

Customer service was excellent.

Chris M. en

Grado:

Dealt with the guy that owned this location. He was great. Didn"t notice at time of pickup but the tires on trailer were mismatched in the fact that 3 were E rated, Max inflation 65# for a heavy load. One was C rated max inflation 50# for a heavy load. This caused bad trailer sway at hwy speed once it was loaded.

Virginia D. en

Grado:

The inside windshield was dirty like something splashed on it, the driver side mirror was nudge like someone tried to clean it with their fingers, the cab smelled like bad body odor, mostly the drivers seat.

julie C. en

Grado:

The girl working there, not the owner, i made it clear upfront that i only needed the 10ft. truck for roughly an hour & she told me it was $19.95 a day. I ok'd that but my credit card was charged 2-3 days after the 26th, which is when i rented & also returned the truck, for much more then agreed & the 2 more days later after that charge they charged my cc again but with at least closer to the amount it was supposed to be. They charged me for 2 days rental when i only rented it for at the most 2 hours. Only moved 1 bed less than 1 mile away for a total of 2 miles at the most but they charged me 5 miles. I'm positive the milage was on ??113 when picked up & was on ??115 when returned but they're claiming it was on ??110 miles which was incorrect & somebody else drove it before my rental or something but it was less than 2 total miles i drove the truck. I've contacted the corporate # twice now & told the owner would be calling me but i have not had a single attempt & no missed calls from the owner of that location. I've had to dispute the 2 charges with my credit card bank now. It's pretty ridiculous that the corporate level wouldn't or couldn't help me even the 2nd time i called a few days later too.

tony L. en

Grado:

El cliente no dejó un comentario.

alan A. en

Grado:

El cliente no dejó un comentario.

Justin B. en

Grado:

El cliente no dejó un comentario.

jose P. en

Grado:

The location up the street was closed so I came to this location and the lady was very nice and got me in a truck and I was in and out in no time

merrick R. en

Grado:

Friendly staff and very helpful

Jessica C. en

Grado:

El cliente no dejó un comentario.

Raymond B. en

Grado:

El cliente no dejó un comentario.

Edward B. en

Grado:

Nothing, everything was good.

CHRISTINA M. en

Grado:

Friendly, easy, and accessible on a Sunday.! Great!

Mike L. en

Grado:

Great folks. Very accommodating. Made the whole experience pleasant.

jose A. en

Grado:

Great location, excellent customer service, equipment was perfect and well maintained. Highly recommended. Thanks for everything.

Kaitlynn B. en

Grado:

Location is hard to find and need to call to get into the facility. If an access gate code was provided with directions that would be helpful but directions were confusing and not helpful.

David E. en

Grado:

El cliente no dejó un comentario.

Jennifer L. en

Grado:

El cliente no dejó un comentario.

Brandon C. en

Grado:

I am so happy with my experience today. The gentleman was quick yet thorough, explain and answering my questions. Clean and nice facility with excellent customer service.

Chad H. en

Grado:

El cliente no dejó un comentario.

Dave D. en

Grado:

It would be nice if an employee could be at the location during the hours it is open. If I hadn't reserved a truck and just went to the place, chances are no employee would have been there to help me.

HOWARD J. en

Grado:

El cliente no dejó un comentario.

Leo G. en

Grado:

I liked the location it was close to where I needed it to be and the reservation made it easy to pick up the trailer and it was ready to be taken

Jim F. en

Grado:

El cliente no dejó un comentario.

Martin R. en

Grado:

Very friendly staff... quick and easy daily rental :-)

Bradley H. en

Grado:

Attendant is remote and I was sent a damage report, cleaning fees, and fuel fees when the pick-up paperwork clearly stated the correct fuel amount AND noted the damage the report was for. Luckily, I had taken pictures at pick-up and U-Haul customer service refunded me for ~85% fairly quickly, but none of those charges should have happened at all. I don't know if this location is trying to make an extra buck or is just negligent of company paperwork, but it's not worth it to drop a vehicle off here.

Dean L. en

Grado:

Really a dirt lot with a shed more than a "location", but staff was nice enough.

Scott A. en

Grado:

El cliente no dejó un comentario.

Timothy K. en

Grado:

Very easy to work with!

Lorraine R. en

Grado:

El cliente no dejó un comentario.

Robert K. en

Grado:

El cliente no dejó un comentario.

mario F. en

Grado:

El cliente no dejó un comentario.

Andrew M. en

Grado:

El cliente no dejó un comentario.

Glenn H. en

Grado:

Very small office building and sketchy part of town, but overall good experience. Trailer was available I needed and pickup, dropoff were smooth. Very close and convenient to my house. Thanks.

Jerri J. en

Grado:

El cliente no dejó un comentario.

Elizabeth E. en

Grado:

El cliente no dejó un comentario.

Edward K. en

Grado:

El cliente no dejó un comentario.