El cliente no dejó un comentario.Letitia P.
Customer Reviews for A Better Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nobody on site though the web site indicated they were â€œopenâ€. Small lot, confusing instructions.George F.
El cliente no dejó un comentario.JOSEPH C.
El cliente no dejó un comentario.DAVID D.
Truck leaked. Cab and cargo got wer in the rainSUSANNE S.
El cliente no dejó un comentario.CANDACE P.
Best price in townRICHARD F. | Overall Experience
El cliente no dejó un comentario.Ken B.
Excelente servicioMartha G. | Overall Experience
Pros: Guy working there was very pleasant and efficient. Was hooked up and on my way in minutes. He gave me a gate code so that I could drop off the trailer after hours. Super convenient. Very easy experience. Equipment was in excellent shape and worked great. Cons: Only con is that the parking lot was full of large mud puddles. Had to be careful how to backed in the trailer on return so that I wouldn't step out into a mud bath :-)BRENDAN M.
El cliente no dejó un comentario.thomas D.
El cliente no dejó un comentario.Steven C.
We were originally told to return equipment to 208 s main st. Longmont co 80501 via text. That was just a small parking lot and there was nowhere to return truck to. We also had the 26â€ truck and a trailer so that was very unfortunate to have to try to get in and out of a downtown small parking lot which clearly was not a correct address. We have had nothing but bad experiences with Uhaul every time we have dealt with them. This will be our last.Christopher C.
El cliente no dejó un comentario.Elsa I. | Overall Experience
Great affordable facilityJOANNA B. | Overall Experience
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.BRIAN O.
El cliente no dejó un comentario.WAYNE J.
Wanted to return early and did not get response to obtain a code to get in lot.NANCY E.
Best prices in town. Friendly staffAROON E. | Overall Experience
Stored my RV here and had no issues. Great accessSara R. | Overall Experience
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.SHELLEY S.
Great prices, the best in Longmont.RACHEAL C. | Overall Experience
Nice affordable place, awesome pricesHaylee P. | Overall Experience
They were closed when i dropped off the trailer so I can't confirm any of the above.ERIC F.
Excellent customer service!CHRISTINE N.
Easy and efficientAARON T.
El cliente no dejó un comentario.Robert M.
One month rental with no commitmentDave H. | Overall Experience
Great location off Main St.Henry A. | Overall Experience
Only open 5 hours a day, never answers phone, charged $36 for a "Missing/Damage Fee" that no one seems to have any idea what it's for. Filing dispute with bank.DANIEL H.
El cliente no dejó un comentario.LAUREL H.
El cliente no dejó un comentario.LINDA W.
Awesome place to park your vehicular, no issuesVincent P. | Overall Experience
Great accessLUMI C. | Overall Experience
1. My unit was clean. The outside aisles were often had lots of ruts and craters in the dirt, and had no drainage in the rain or snow. 2. The area seemed secure. I didn't enter at night so I don't know about the lights. 3. There didn't seem to be anyone there for a lot of the times I was there. To be fair, I didn't drop by very often. 4. The gentlemen I had spoken to were helpful. I think Aaron was the gentleman I've spoken to lately and he was friendly. I spoke to a woman after I rented a truck for May, and she was abrupt. I told her that the lock would not close to lock on the back lock. She was curt and showed no customer service skills. It was her behavior that got me thinking it was time to leave. I'd been with you people for 4-5 yrs and I didn't need to allow myself to be treated like that. 5. I don't know if I would recommend your facility. The unit was kept free of animals, spiders and bugs. The aisles were not kept in good shape. They looked like they never got leveled off. And the woman who works there could use a lesson in courtesy. The last thing I needed, after moving all day, was her telling me I didn't deserve money off for having to buy a lock at 10pm the night before. She showed no consideration or good service skills.ELLON D. | Overall Experience
El cliente no dejó un comentario.PHILIP A.
El cliente no dejó un comentario.Dudley C.
Thank you for everything and definitely will recommend your storage facility anytime once again thank you 😊CONRAD R. | Overall Experience
could not have been any easier. ordered online, went and picked it up when neededJOSEPH L.
El cliente no dejó un comentario.CRAIG N.
Nobody was available and when I asked for a receipt I was told I would have to wait 1 hour before anyone would be there because they were across town.LUNA DEL MAR S.
Like the pick-up, the drop off was completely unsatisfactory. My contract stated I could drop off on Broadway in Boulder. I received a text that I had to drop off in Longmont, a 35+ minute drive each way out of my way. After calling Customer Service to change this I was told that I could not drop off in Boulder, even after explaining that my contract said Boulder and I didn't have tome to drive the hour plus out of my way. I wish I never rented from UHaul and will not again if I can help it.ROY D.
El cliente no dejó un comentario.RUTH P.
The online process is a little weird. I couldn't get the code to get the truck until I had already gotten into the truckAmanda D.
El cliente no dejó un comentario.Kimberly L.
Extremely helpful and nice!!KYLE F.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.AARON T.
El cliente no dejó un comentario.Sandra D.
El cliente no dejó un comentario.ERIK H.
The woman that helped us was amazing. I cannot thank her enough for taking care of us. She went above and beyond. We are very happy.CHARLES J.
El cliente no dejó un comentario.Joe S.
Process was too slowDaniel W.
Fast and friendly returnRaymond G.
Despite all my skepticism, the experience with the place overall was pretty smooth. A woman at the check in was super nice, helpful and informative and dropping off the truck was also relatively easy. The main downside was UHaul website and the app. Both are crap. They did not recognize my DL (that's why I had to check in with the person, not app) and then I got an error after I finished the checkout and payment that got me worried if everything (most importantly the payment) went through (it did).Maxim S.
Very professional and helpful staff, made sure all equipment was understood and inspected with me prior to assisting with hookup and further explanation / guidance.Lucas V.
El cliente no dejó un comentario.Glenn T.
Dropped off truck around noon on Saturday and no one was there. Posted hours are until 2:00 pm. Gate was locked and was only able to drop off truck because a storage renter came in and opened the gate with their code so I could drop off truck. Tried to book the u-haul dealer 3 blocks down the street when we reserved the truck, but the app would not let us since this was 3 blocks closer. The location 3 blocks away was open with people working. Also, when using the app and booking movers, the app automatically sets the number of rental days and will only let you book the movers on the last day of rental. Need to make the moving help date adjustable because it affects cost and availability of movers. Many people may not need the full rental period to load, travel, and unload.Mark U.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.Karen C.
U-Haul moved my pick-up/drop location 3 time. Each time getting further from my home, longer empty drive times. Pick-up delayed due to owner being late, about 15 minutes. Self drop off (NO assist), via phone call to open gate. Intercom was completely indecipherable.GLENN S.
El cliente no dejó un comentario.Evan B.
I was lucky that someone was there because I had no cell phone reception to check in myself on the app.Sergio G.
Super helpfulFRANCISCO T.
El cliente no dejó un comentario.NOAH H.
This location is awesome. Uhaul needs some more locations like this. We had a terrible experience with another location canceling our reservation, and customer service didn't help. But this location did!JAMEY S.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.VINCENT R.
Swung in a coupla days before I needed the truck. Fellow who made the reservation was swell as was the woman who got me sorted out on the day. Lovely folks that were most helpful. âœŒðŸ¼â¤ï¸ðŸ¥‚ERIC V.
El cliente no dejó un comentario.Brittmari M.
El cliente no dejó un comentario.DEBORAH S.
Had to ring 4 times before someone opened the gate. No one ever came to show us where to drop the trailer. There was junk, trash and old cars parked everywhere. Would definitely never use this location again. There's a much better drop-off a few blocks away. We will only use that other location from now on.CURTIS E.
Rental person was informative,and very nice!JOSE G.
Great location and easy pick up. No issuesJOSE P.
Worst UHaul renting experience, and I have rented from UHaul many times. 1. Manager was not in the office nor available by phone when I and UHaul Corp tried to reach her. 2. Manager was not in the office when her location was scheduled to open the next morning. I ultimately was able to reach her by phone. 3. Manager arrived 20 minutes late to work and proceeded to give me a hard time for not picking up the truck the night before. Ma'am, how can I do that when you are not in the office or answering your phone? 4. Manager told me she was waiting for me with my truck ready the night before... yet the parking area was covered by 12-16 inches of melted snow. Nothing had been shoveled. My shoes and socks were soaked from having to stand outside in melting snow while she fumbled to get everything clean and ready. The truck was covered in 12-16 inches of snow. My dolley was not in the truck. She only had 24 moving blankets when I had initially reserved 48. 5. Her mismanagement put me 18 hours behind schedule. I do not recommend this location.SHAWN A.
Your website page was slow and I could not reserve the trailer through the website. I had to reserve the trailer through a person to person contact.DAVID F.
Everything was better than expected until I received the bill. There was a $25.00 cleaning fee that was not mentioned. Don't mind paying it, but it was a shock since the rental fee was only 29.95.MICHELLE F.
El cliente no dejó un comentario.Emily W.
El cliente no dejó un comentario.BRETT M.
no person at site but a phone was available and answered right away. easy clear instructions for drop off and a final email came shortly.Patrick P.
El cliente no dejó un comentario.Suzan O.
Sort of hidden. Better signage would be a plus.Aaron P.
No one on site when we arrived at a locked gate. Had to call and was told to just leave it. Not a terrible experience, especially with covid present, but definitely uninviting and not very informativeJames D.
El cliente no dejó un comentario.JADE Z.
El cliente no dejó un comentario.James R.
Carla was AMAZING!!!!!! Nothing that could be done better. Went above and beyond to meet all our needs.bill A.
El cliente no dejó un comentario.Kay M.
I would have felt a little better if Karla had put on a mask during our interaction ... but I was for the most part able to keep distance.Karen B.
El cliente no dejó un comentario.michael B.
Pricing is a lil steep but all in all was not to bad.JEROME M.
Online check in made it easy.Kevin M.
There was a slow leak in one of the tires, we noticed it halfway through the trip and put air into it... we estimate the tire was at 10 lbs when we realized the problem. After we filled it, it lost only 2 lbs by the time we reached our destination. I regret the additional load the low tire on the trailer put on my 17 year old car, for the hundreds of miles before we recognized there was a problem. All is well in the end but wanted to let you know about the leak.JENNIFER A.
El cliente no dejó un comentario.Trent F.
I was charged the wrong amount. The gas tank was approx. 2/3 full and I was charged for a full tank, yet only drove about 5-8 miles.Kevin F.
El cliente no dejó un comentario.RYAN M.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Loren H.
The woman who checked me out was perfectly friendly and helpful, just as you would expect a customer service professional to be. On that basis I should have rated the overall location "average" but in this day and age of constant ratings, I didn't want to ding the place. The equipment was well used and could use some maintenance but it got the job done and that's really the only important thing. I WOULD definitely recommend the location to a friend.Frank L.
El cliente no dejó un comentario.daneille M.
Place locked up when we arrived even though it was during operating hours. I used a â€œneed helpâ€ button and someone let me in remotely. It turns out, an employee was sitting there in a truck the whole time and did not get out to help me In the lot, park the trailer or unhook it. Not good service.John B.
El cliente no dejó un comentario.Richard B.
The location was very difficult to find. The phone number for this location that was printed on my contract was not correct -- it was a U-Haul customer service number, and when I called to try to get information about how to find the drop-off location I was on hold for 10 minutes or more. When I finally found the drop-off location, it was closed, but they had a phone number to call. They were able to open the gate remotely and I was able to park the truck, drop off the keys and leave.Robert V.
I rented a truck for 24 hours I rented it at 11:00 a.m. on a Wednesday the next day Thursday morning at 8:30 I get a call from some lady stating that the truck is late and they're going to call the police say the truck is stolen. How can you do that? When the truck is not do intell 1100am..ðŸ¤"joshua H.
Very easy. Thank you!Elizabeth H.
El cliente no dejó un comentario.Jessie F.
El cliente no dejó un comentario.ANTHONY F.
El cliente no dejó un comentario.ALEXANDER H.
Great place, they speak Spanish and gave me a truck with out a reservation for the day.Adrian L.
Did a great job! Will use in the future!!Michael V.
Best customer service ever! I had some technical difficulties navigating the Uhaul reservation System and this guy took the time and very patiently walked me through it.TROY W.
El cliente no dejó un comentario.Armin B.
Great price!Amy O. | Reservation