Customer Reviews for A B C Rent A Car Inc
(U-Haul Neighborhood Dealer)

83 reviews

269 Buford Dr   Lawrenceville, GA 30046

(678) 442-8505

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: 8 am–11 am

Services at this Location:

Contact Us

(678) 442-8505

269 Buford Dr
Lawrenceville, GA 30046

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: 8 am–11 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dorrie Dorsey 
Rating:
5.0

Excellent Service!!!

Cynthia Jones 
Rating:
3.0

Customer did not leave a comment.

Jennifer Martinez 
Rating:
5.0

Doug was extremely nice and he even came in early to accommodate us! Great service!

Laura Taylor 
Rating:
4.0

Customer did not leave a comment.

Zoe Sirleaf 
Rating:
2.0

Customer did not leave a comment.

Amber Lambert 
Rating:
5.0

Customer did not leave a comment.

Steven Welday 
Rating:
3.0

The additional equipment reserved (dolly was not available). Had to go to another site to pick up and drop off truck. So took longer to actually pick up truck and start time was not actually the start time. Should have been denoted as later.

Marlene Long 
Rating:
3.0

Customer did not leave a comment.

wesley johnson 
Rating:
5.0

drop off box is great!

Bryanna Watkins 
Rating:
1.0

Customer did not leave a comment.

Engelbert Boscan 
Rating:
5.0

Customer did not leave a comment.

Jeffery Hoggar 
Rating:
5.0

Customer did not leave a comment.

Graciela Verenzuela 
Rating:
3.0

Customer did not leave a comment.

Roldan Montero 
Rating:
4.0

Doug checked in with me a couple days before my rental date and said they weren’t open on Sunday but would have Patricia meet me there to check me in. She was there 10 minutes early and quickly checked me in. Got to the location where the trailer was and it had a taillight out. She quickly switched me to another equal trailer and explained everything clearly and in detail. She was great, and the gentleman she was with helped me hook up the trailer and test it. My experience was exceptional.

Thomas Rajek 
Rating:
5.0

Customer did not leave a comment.

Samantha Vaughn 
Rating:
5.0

Had a great experience..

Deborah Crumpton 
Rating:
5.0

Customer did not leave a comment.

getu taddesse 
Rating:
5.0

Customer did not leave a comment.

Judy brown 
Rating:
5.0

Customer did not leave a comment.

benjiman schmidt 
Rating:
5.0

Customer did not leave a comment.

Jessica Johnson 
Rating:
5.0

Customer did not leave a comment.

De Shawn Goode 
Rating:
4.0

Allow me to rent it for one day. I was forced to rent it for three days, but I only needed it for 27 hrs.

Jonathan Perkins 
Rating:
5.0

Customer did not leave a comment.

Veronica Lanier 
Rating:
4.0

Customer did not leave a comment.

Melvin Griffin 
Rating:
5.0

you did everything right the first time.

Abner Hill 
Rating:
4.0

Customer did not leave a comment.

Marie Scott 
Rating:
1.0

My truck was not on site and it took an hour for someone to come and take me to another location I had to follow them to get the truck I was supposed to have. When I made the reservation, I also selected to drop off at a different location than where I picked up from, but in the app, it showed i had to drop off where I picked up so that was extra mileage I did not budget or prepare for.

Alakecia Rias 
Rating:
4.0

Customer did not leave a comment.

stacey speller-conyers 
Rating:
5.0

Customer did not leave a comment.

Dezmond Abrams 
Rating:
5.0

Nothing this location was awesome and very friendly

Randy Williams 
Rating:
5.0

Excellent return depot

Henry Ballard 
Rating:
5.0

Everything is great.

Richard Alexander 
Rating:
5.0

The owner was very kind and the trailer was ready to go.

Adrienne Grant 
Rating:
5.0

Customer did not leave a comment.

Emily Cara 
Rating:
4.0

Customer did not leave a comment.

Kendric Jones 
Rating:
5.0

Customer did not leave a comment.

LENEISHA MOORER 
Rating:
1.0

ABC rental person was argumentative and said I should rent from Ryder.

thomas vanbergen 
Rating:
4.0

Customer did not leave a comment.

Miguel Howell 
Rating:
5.0

All good.

gilberto mercado 
Rating:
5.0

Customer did not leave a comment.

Frank Wilson 
Rating:
2.0

I was to pick up the truck at 4:00 pm I was not told they close at 1:00 pm on Saturday. My phone died- I had to go and find a place to charge my phone in other to check in on line. Call customer service, very rude. Went back to drop truck and the owner wasn’t there. Had to wait for a few minutes! Bad experience.

GLADYS TOFFEY 
Rating:
1.0

Have inclusivity to all races, and different Nationalities. The person that refuse to assist me due to my accent, he did not even allowed me to speak, he flat out told me to call the 1800# to make the reservation his reasoning for that was that I could speak to someone in Spanish, but I spoke to someone in English and she understood me just fine, I speak both languages, is just that I have an accent that is all. So I will never go back to that location.

Ana Estrada 
Rating:
4.0

Customer did not leave a comment.

Keith Jones 
Rating:
1.0

Strap was broken on the trailer, and when I went back to the location to resolve the issue there was nobody there. It said they were open till 1pm I was there at 12? When I called he said he was on the road and could not switch the equipment out for at least 3 hours. So I had to tow a car 750 miles with one strap

craig fisher 
Rating:
5.0

Customer did not leave a comment.

Donna Tanner 
Rating:
1.0

Customer did not leave a comment.

CAROLYN CUTWRIGHT 
Rating:
5.0

Customer did not leave a comment.

Sharrod Bogan 
Rating:
5.0

Customer did not leave a comment.

allen pennyman 
Rating:
1.0

The person in charge was so rude. I will never use again this office.

AstridM Salazar 
Rating:
5.0

I had the hardest time finding a truck with rug pads, but this location came through! Very friendly and helpful.

TODD POTTER 
Rating:
5.0

They were very helpful.

SHEENA FREEMAN 
Rating:
4.0

Lady at the counter was very nice, and professional. In and out in no time.

Lisa DeGrenier 
Rating:
5.0

Customer did not leave a comment.

Roberto Perdomo 
Rating:
5.0

Customer did not leave a comment.

Georgia Wright-Lane 
Rating:
2.0

Better prepare renter for pick up if the location is closed. I am as not informed that’s the location would be closed when I picked up and was in aware of the online process. Not being prepared created frustration

Darryl Clark 
Rating:
5.0

N/A

Ronald Watkins 
Rating:
5.0

Awesome guys. Thanks for everything.

kendra dotson 
Rating:
5.0

Customer did not leave a comment.

alexandef pollock 
Rating:
1.0

Truck was at an “overflow lot” whose driveway was blocked with orange cones with no one there to move them — this was when I picked up the truck abs then when I returned. The truck has not been cleaned. Soiled blanket in the back and empty bottle in the front was evidence of non cleaning. Lastly, the owner of this place called me (frantically) on Sunday morning asking where this truck was. I returned the key to the main location after dropping off the tuck — so they should have known by checking the key box. I even dropped it off before the close of business on Saturday and the truck was not Ben due back until Sunday. Then the owner called again telling me to call this uhaul location saying they informed him my card was declined for insufficient funds. Not only did my debit card have a lot of money in the bank but they had already run my card as there was a “processing charge.” I will not be using this location again.

Gerald Thompson 
Rating:
4.0

Web site is a bit clugy, Could use more light for night time drop offs otherwise great !!!!!!

JOHN ARCHER 
Rating:
5.0

Customer did not leave a comment.

Katrina Porter 
Rating:
5.0

Customer did not leave a comment.

Lori Mull 
Rating:
5.0

You don't have to improve anything

cherie perreira 
Rating:
5.0

Customer did not leave a comment.

ruxandra cioanta 
Rating:
3.0

The location was unprofessional.

Karrisah Flythe 
Rating:
5.0

Customer did not leave a comment.

Ardian Ruka 
Rating:
5.0

My response is limited, due to the wrong questions being asked. I believe that an assessment of the online process should be considered as well. Concerning the location and rental unit, challenges included the following: 1. The security lock,'accessing the truck key, was difficult to manage, in reference to opening. The online U-Haul representative gave me a total of four codes to use in attempts to getting the lock to respond. 2. The cab of the vehicle was not clean. There was clear residual within the cup holders as well as residual mud on the floorboard on the driver's side. Additionally, the driver's chair was damaged, exposing the phone under the upholstery. Failure to address immediately could lead to greater damage or requirements for replacing. 3. Lastly, the vehicles rear ramp was difficult to close and required several attempts before successfully closing. Resistance in closing the ramp indicated possible lack of lubrication and/or rusting.

Foshie Bell 
Rating:
1.0

BAD-HORRIBLE-EXPERIENCE!!!!!!!

Pamela Hammond 
Rating:
4.0

Customer did not leave a comment.

Phillip Heslep 
Rating:
5.0

Great location

KENNETH BAKER 
Rating:
5.0

Customer did not leave a comment.

JOSE QUINONES 
Rating:
5.0

Customer did not leave a comment.

John Knight 
Rating:
2.0

There was no help at all, you have to do everything online through your phone, if someone doesn't have smart phone, how he or she will rent the uhaul truck

Nasir Noor 
Rating:
5.0

Process was smooth and easy. Truck had no issues. Overall, a very pleasant experience in a very stressful time.

Richard Hiep 
Rating:
5.0

The service was perfect

John Jackson 
Rating:
5.0

The staff was friendly and very helpful. Really positive experience and will recommend this location for anyone in the area.

Steve Purlee 
Rating:
4.0

Customer did not leave a comment.

mark henderson 
Rating:
5.0

Everything went well

Richard Coleman 
Rating:
5.0

Customer did not leave a comment.

Ashley Taylor 
Rating:
5.0

Customer did not leave a comment.

Jorge Herrera 
Rating:
5.0

Customer did not leave a comment.

IGOR KULCHYTSKYY 
Rating:
5.0

nothing

Glenn Williams 
No reviews have been submitted for this location.

Additional Services at this Location

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