Customer Reviews for A Avanti Self Storage East
(U-Haul Neighborhood Dealer)

337 reviews

121 N Country Club Rd   Muskogee, OK 74403
(at Chandler Rd)

(918) 683-6568

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(918) 683-6568

121 N Country Club Rd
Muskogee, OK 74403
(at Chandler Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

tyler harris 
Rating:
3.0

Customer did not leave a comment.

RHONDA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Tasha Villarreal 
Rating:
5.0

Customer did not leave a comment.

John Toles 
Rating:
5.0

Customer did not leave a comment.

John Toles 
Rating:
5.0

The ladies were extremely helpful and professional from the very beginning to the end. I would highly recommend them over the larger location. They treat you more as a friend, than just another customer.

Stacy Faulkner 
Rating:
5.0

We would highly recommend them. Very easy to set up the time you will need the uhaul and everything was ready as planned

Dart Edge 
Rating:
4.0

I rented a truck with trailer. When I got the truck there was no ball to connect a trailer and the trailer was at another location. I rented the truck with short miles being that we were not going to use it for alot. Driving to pick up and drop off the trailer used part of that mileage we reserved.

Felisha Mendenhall 
Rating:
5.0

Customer did not leave a comment.

Omie Jones 
Rating:
4.0

Customer did not leave a comment.

Pamela Rusco 
Rating:
5.0

It was great and Heather was very helpful!

Fabiela Kemble 
Rating:
5.0

Friendly and fast

Roy Carman 
Rating:
5.0

Customer did not leave a comment.

Sidney Gruber 
Rating:
2.0

After dropping off the truck the evening before it was due back, we couldn't find a key drop-box. So we dropped the keys through the door. A week later we received notice that the truck was late being returned, they couldn't find it, and we would be charged more than double. I emailed about it, never heard back until they said they found it. Now, over two months later I get a random $20 charge on my bank account?

Michael Lyons 
Rating:
5.0

Excellent service. Mobile Check-in was smooth. Tip: make sure your drivers license is up to date and your location service is on 👍🏻 My reservation wasn’t linked to my cell phone number at first but customer service fixed it immediately when I called! Definitely will use this service again in the future!

Michaela Brown 
Rating:
5.0

Customer did not leave a comment.

Lynn Adams 
Rating:
3.0

They were closed.

Scott Shook 
Rating:
5.0

Customer did not leave a comment.

MECKO ESCOE 
Rating:
5.0

We have a Corp Acct. We order 1 month in advance but the size of truck we order is never available, I order a 20 ft truck but you want to give me a 24 ft truck. I do not need a truck that large. I do not see the purpose then of ordering in advance. This needs to be fixed at the corporate level.

Linda Dyer 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rowsey 
Rating:
5.0

Customer did not leave a comment.

Sharion Graham 
Rating:
1.0

No one mentioned a $200 fee.

Mayra Lopez 
Rating:
5.0

Customer did not leave a comment.

David Hernandez 
Rating:
5.0

Customer did not leave a comment.

Joseph newton 
Rating:
5.0

Customer did not leave a comment.

Kyle Crick 
Rating:
5.0

Customer did not leave a comment.

Michael Bowman 
Rating:
2.0

Allow a few extra miles. I made a reservation for a truck directly at the uhaul distribution center in Muskogee ok. Of course when I got to the pick up location, there was no reservation. And the price was about 75.00 higher. Terrible experience and very unprofessional. And then when I got to the return place, well that is a whole different story!!

Vickie Hutcherson 
Rating:
5.0

No problems with unit, very friendly service at a great cost.

Jerry Hooper 
Rating:
5.0

Customer did not leave a comment.

Kimberly Feldick 
Rating:
5.0

We enjoyed the service and the lady who helped us was very nice and polite.

Sarah Spurlock 
Rating:
5.0

Thank you for accommodating us at the last minute. There are several other locations in the area but we will always use this location. The service was superb!!

Michael MCGREW 
Rating:
5.0

Customer did not leave a comment.

Maye Ralston 
Rating:
5.0

Customer did not leave a comment.

Erick Barton 
Rating:
5.0

Check out lady was really nice.

Justin Voigt 
Rating:
5.0

Great and friendly service!

CURT DENTON 
Rating:
5.0

Customer did not leave a comment.

Jonathan Balmain 
Rating:
5.0

Drop off right down street fro Apartments!!!

Gwen Keys 
Rating:
5.0

The sales rep was really helpful and had a terrific personality. She was really kind

Susan Steele 
Rating:
5.0

Customer did not leave a comment.

Jack Felts 
Rating:
4.0

Customer did not leave a comment.

Heather Lange 
Rating:
4.0

Excellent service . Wouldn't change a thing .

DAVID PARKER 
Rating:
5.0

Customer did not leave a comment.

Karla Jackson 
Rating:
3.0

Customer did not leave a comment.

Xe Vang 
Rating:
5.0

GET A COUPLE OF THE 4'X7" TRAILERS ; HALF THE PRICE OF THE 5"X9" TRAILERS. WONDERFUL AND VERY FRIENDLY AND HELPFUL ASSOCIATE. VERY EASY PROCESS OVERALL.

Richard Rendon 
Rating:
5.0

Nothing really the lady that was working was really fast and efficient and explained the whole process and helped me decide what i needed to rent. The location was great. No complaints.

Sonya Ward 
Rating:
5.0

VERY , VERY FRIENDLY STAFF , GREAT DEALS (PRICES) , EASY PROCESS , EQUIPMENT IN VERY GOOD CONDITION. WAS AMAZED AT HOW EASY AND FAST IT WAS TO GET WHAT I NEEDED AND GET ON MY WAY . FRIENDLIEST PEOPLE I'VE MET SINCE MOVING TO MUSKOGEE, OK. THREE YEARS AGO. WILL DO BUSINESS WITH THEM AGAIN , AND WILL RECOMMEND THEM TO FRIENDS AND FAMILY.

Richard Rendon 
Rating:
5.0

big help

JEFFREY NUNNALLY 
Rating:
4.0

Customer did not leave a comment.

Kristen Degase 
Rating:
5.0

Customer did not leave a comment.

christian rangel 
Rating:
5.0

A closer location to pick up would have been helpful.

Stacie Vinson 
Rating:
5.0

Have an arrow pointing towards the key drop box cause the name tag threw me way off.

Allen Philemonof 
Rating:
4.0

You guys made it easy to move with u-haul you guys are excellent

Heather Straley 
Rating:
5.0

Customer did not leave a comment.

judy powers 
Rating:
2.0

Customer did not leave a comment.

Donna Batt 
Rating:
5.0

I would have liked to been informed about the final payment, which for some reason became two payments. Thanks for the two bank fees that I incurred.

Paul Shackelford 
Rating:
3.0

Customer did not leave a comment.

Elsie Hansen 
Rating:
2.0

The person renting the vehicle, was not able to properly use the computer, or was not knowledgeable of how to use it. It was not a pleasant experience waiting on them, as they had to call for help. I will not rent from Uhaul again if I can help it.

Ken McKinley 
Rating:
5.0

The lady at UHail store was real nice and helpfull.She was great at helping me get all i needed to make the move better Thank you Patsy Williams

Patsy Williams 
Rating:
5.0

Great service Thank you for your help

ronald goad 
Rating:
4.0

Customer did not leave a comment.

Melissa Ross 
Rating:
1.0

Customer did not leave a comment.

Sean Gingrich 
Rating:
5.0

Customer did not leave a comment.

STEVE COCHRAN 
Rating:
5.0

Customer did not leave a comment.

ALYSSA SIMON 
Rating:
5.0

Customer did not leave a comment.

Clyde Painter 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY COOPER 
Rating:
5.0

Customer did not leave a comment.

TAMMY SMITHEE 
Rating:
5.0

Very friendly.

Jeff Palmer 
Rating:
1.0

There was damage to drivers door at pick up but employee assured me that the stickers placed on it showed that I received it with door damage. To improve: the stickers could have been there before I pointed it out. Great ride and power on the highway. I got one of the newer trucks, comfortable and clean.

Oleta K Mitchell 
Rating:
3.0

Customer did not leave a comment.

James Holt 
Rating:
4.0

My rental was moved to a different location without notice. I appreciate that U-Haul was able to help me find a reasonable alternative close by, but I was distressed by the fact that I was not explicitly notified that my pickup location had changed. Instead, a second rental reservation appeared on my account without notice, and I had to be informed by the clerk at my preferred drop-off location that this was an intentional change. I suspect that not everyone who rents from U-Haul has the same level of flexibility when it comes to driving to a second location to pick up their truck, so explicit notice of these changes would be greatly appreciated.

James Hogan 
Rating:
5.0

We received excellent customer service both days even though we got there right before closing each day.

THOMAS SETTLE 
Rating:
3.0

The truck smelled extremely bad like marijuana and I later found small pieces of marijuana in the floor.

Keden Shrum 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Kiera Stephens 
Rating:
5.0

Let them to sweep out the truck when they pick up the truck! Other than that everyone was super nice and helpful!!

Ciara Tapp 
Rating:
4.0

Customer did not leave a comment.

CHARITY CHRISTWELL 
Rating:
5.0

Customer did not leave a comment.

Christopher Cruce 
Rating:
5.0

Customer did not leave a comment.

timothy osborn 
Rating:
5.0

The lady who helped me was fantastic. I will definitely go back when I need to.

Eddie Keefe 
Rating:
5.0

Customer did not leave a comment.

robert murphy 
Rating:
5.0

Friendly and helpful employee. Also very efficient with reservations and the pick up process. Clearly answered any questions I had. Call A Avanti Self Storage East if you need a U-Haul in or around the Muskogee area!

Jeff Morrison 
Rating:
4.0

Customer did not leave a comment.

robert Birner 
Rating:
5.0

Customer did not leave a comment.

Logan Rhodes 
Rating:
5.0

Customer did not leave a comment.

Amber Goodwin 
Rating:
5.0

Customer did not leave a comment.

GARY COULTER 
Rating:
5.0

Customer did not leave a comment.

ramona prater 
Rating:
5.0

Customer did not leave a comment.

john williams 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HAMMOCK 
Rating:
3.0

The location was fine, but I feel like the reservation line should have informed me of the price changes from the reservations I had made online to the changes I felt surprised by at the location. I was not pleased to be paying more for the daily insurance and mileage, after being called to have to change my location and vehicle preference

Karen Edwards 
Rating:
4.0

Customer did not leave a comment.

Gary Collier 
Rating:
5.0

Customer did not leave a comment.

Steven Clark 
Rating:
5.0

Customer did not leave a comment.

PAMELA ASHLEY 
Rating:
5.0

Gail, the manager, was an excellent help. Courteous and on the ball. She even helped suggest how I could obtain loading help. Thank you, Valerie Kit Love

Valerie Love 
Rating:
5.0

Customer did not leave a comment.

Sharon Kier 
Rating:
5.0

Excellent customer service

Michael Pride 
Rating:
4.0

Customer did not leave a comment.

Ralph Russell 
Rating:
5.0

Customer did not leave a comment.

Paul foti 
Rating:
5.0

Customer did not leave a comment.

Robert Mckinley 
Rating:
5.0

Customer did not leave a comment.

Kara Furr 
Rating:
5.0

Customer did not leave a comment.

John Duncan 
No reviews have been submitted for this location.

Additional Services at this Location

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