Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

931 reviews

525 E Nasa Rd 1   Webster, TX 77598

(281) 554-8141

Office Hours

  • Monday - Tuesday:
    8 am - 1 pm / 2 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(281) 554-8141

525 E Nasa Rd 1
Webster, TX 77598

Services at this Location:

Office Hours

  • Monday - Tuesday:
    8 am - 1 pm / 2 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I have that disappointment with the procedure to pick up the truck. by the app or website is a disaster

Libardo Estrada Correa 
Rating:
5.0

Friendly staff, clean equipment and great service. I am very happy with the entire transaction.

Darrell Lucas 
Rating:
4.0

Customer did not leave a comment.

Larry Williams 
Rating:
5.0

Customer did not leave a comment.

Leroy Jackson 
Rating:
5.0

Had a little bit of issues with the app at first, but so grateful that Pam was. Pam was so helpful and so great. We got everything taken care of and it was the best experience I've ever experienced with U-Haul. If I could give this place 100 stars, I would. Definitely would recommend if you live in the kemah/Webster area that if you need a U-Haul, come here. Pam is amazing. Thank you so much.

Chris Pantoja 
Rating:
5.0

Nice staff

Tripp Brinkley 
Rating:
5.0

Customer did not leave a comment.

Sherri Leskowitz 
Rating:
5.0

Customer did not leave a comment.

Elizabeth billingsley 
Rating:
5.0

Customer did not leave a comment.

Kimberly O'Cobian 
Rating:
5.0

The sweet lady working the office was awesome.

Trudy Bridges 
Rating:
5.0

Customer did not leave a comment.

Paul Maaz 
Rating:
5.0

Customer did not leave a comment.

Jean Witt 
Rating:
5.0

Great help when I arrived

David Dodd 
Rating:
5.0

Customer did not leave a comment.

Angel Aguilar 
Rating:
5.0

Customer did not leave a comment.

Samantha Garcia 
Rating:
3.0

Customer did not leave a comment.

Lamberto Alarcio 
Rating:
4.0

Had good experience in the process

AMRITH SINGH THAKUR 
Rating:
5.0

Customer did not leave a comment.

Ronald Bassett 
Rating:
5.0

Customer did not leave a comment.

Marcella gray 
Rating:
5.0

Customer did not leave a comment.

CITLALY YBARRA 
Rating:
3.0

Ac was not working

Allan Codore 
Rating:
5.0

The front desk lady was very nice and helpful

jakolbe hobbs 
Rating:
5.0

Pam is incredible, went above and beyond to help us. Friendly, knowledgeable, and very kind. You are lucky to have her as an employee!

Kristin Gates 
Rating:
4.0

Customer did not leave a comment.

KEITH A Mahaffey 
Rating:
4.0

Customer did not leave a comment.

Cherrie Matthew 
Rating:
5.0

This location has great customer service.

Nelda Happel 
Rating:
5.0

Customer did not leave a comment.

Stephanie Daniel 
Rating:
5.0

Very friendly attendant!

John White 
Rating:
5.0

Very simple and no hassle.

Stephanie Daniel 
Rating:
5.0

The drop-off representative handled the drop-off professionally, also.

michael hunt 
Rating:
5.0

The lady at the office is EXCELLENT!

yasuyuki kurahashi 
Rating:
5.0

Customer did not leave a comment.

tinothy curtis 
Rating:
3.0

Location did not have many parking spots available for returning the trucks. Again, the website was not able to find my location either (verified that location was being shared with the website, but it still did not work). I just dropped off my keys in the drop box.

Clemens Lee 
Rating:
3.0

Customer did not leave a comment.

Owen Hill 
Rating:
5.0

Great experience!! A++++++++!!!!!!!

John Harris 
Rating:
5.0

Everything was easy and definitely helped me out

Dmetria Ali 
Rating:
5.0

Customer did not leave a comment.

Charles Akpassa 
Rating:
5.0

It was very very difficult to understand the location directions for me. It took me over 30 minutes to figure it out and to finally get my truck. Maybe just me.. but I had a meltdown before my grandson helped me.

Cheryl osburn 
Rating:
5.0

The Hispanic manage from dallas ws Amazing. Hard worker Professional out right nice to work with. Great team player hang Into the young lady Sorry dot remember her name but look at our contract and you will see her name

robin cortinas 
Rating:
3.0

The truck number sticker is on top of the instrument panel could barely see engine light was on

Charrisa Kirsch 
Rating:
5.0

Customer did not leave a comment.

Russell Griffin 
Rating:
5.0

Customer did not leave a comment.

Byron Hebert 
Rating:
5.0

Customer did not leave a comment.

JACK JONES 
Rating:
4.0

Customer did not leave a comment.

Michael Leon 
Rating:
5.0

Everything went great no complaints, awesome customer service

WALTER HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Michael Herriage 
Rating:
5.0

Customer did not leave a comment.

Kevin White 
Rating:
5.0

Customer did not leave a comment.

Daina Minor 
Rating:
5.0

Customer did not leave a comment.

felica williams 
Rating:
5.0

Customer did not leave a comment.

stacie monsouir 
Rating:
1.0

Deceiving charges for mileage. I can’t afford these charges. Just needed to move my son from college and an extra 426$ was tacked on. The online service was unclear about those charges. I really can’t afford this. No one was helpful in decreasing this bill.

Anne Krenek 
Rating:
5.0

Free coffee.

Gilbert Garay 
Rating:
5.0

Absolutely a wonderful experience, would recommend this location above all others.

Victoria Osborne 
Rating:
4.0

Good for our drop-off. However, I did need to return the blankets at a different location because of the difficult pick-up (see comments under pick-up). The manager was very helpful giving me directions to the nearest full-service location.

Jenifer Umble 
Rating:
5.0

Customer did not leave a comment.

Alyssa Dillon 
Rating:
3.0

The man working the desk and assisting me was angry and not welcoming at all. Slamming papers on the counter for me to sign. Not a happy person and he doesn’t seem to like people.

Lori Holden 
Rating:
5.0

Customer did not leave a comment.

Dexter Hart 
Rating:
5.0

He was very friendly and helped us get the best deal.

Jazminn Stewart 
Rating:
5.0

Customer did not leave a comment.

Craig Holzhauser 
Rating:
4.0

Customer did not leave a comment.

Joel Phillips 
Rating:
2.0

Cell coverage very low with ATT. So using the rent by phone was problematic. Not a good place to leave my vehicle while renting. Renting by phone had many issues both with instructions, uploading, being able to chat about problems or trying to call. Would not do again. Or recommend to anyone.

Gaye Mountain 
Rating:
1.0

The truck I used was leaking and all my boxes inside where wet

Nicholas Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Oneydy Paz 
Rating:
5.0

Customer did not leave a comment.

Damon Davis 
Rating:
5.0

Customer did not leave a comment.

Daniela Avila 
Rating:
5.0

Customer did not leave a comment.

Bruce Cline 
Rating:
5.0

Customer did not leave a comment.

Christy Ernull 
Rating:
3.0

Not very accessible

Daryl Thong 
Rating:
5.0

Customer did not leave a comment.

cecelia gauntt 
Rating:
5.0

Customer did not leave a comment.

Stephanie Pustejovsky-Wright 
Rating:
4.0

the gentlemen was friendly and helpful. The process went very quickly.

Salvatore Mele 
Rating:
4.0

No one was there when I dropped it off at 330pm.. I called the number and no answer, no one in the office.

James Wiggins 
Rating:
5.0

Customer did not leave a comment.

Jeremy Coffin 
Rating:
5.0

Another great rental experience at this location Great service, clean vehicle, tremendous industry acumen. The attendant hooked up our trailer in a driving rain storm… above an beyond the call of duty. Thank you for your dedication to customer service and safety.

Joel Vargo 
Rating:
5.0

Full tank must be a done deal policy. The truck engine was quickly overheating in short drive and literally no weight. . The drive dior would close only if slammed hard. Thanks

noureddine tahir 
Rating:
5.0

Customer did not leave a comment.

Stephen Candler 
Rating:
3.0

The guy who assisted me was rude!!!

Michael Nieves 
Rating:
5.0

Customer did not leave a comment.

Michael Ware 
Rating:
5.0

Outstanding service. Will definitely be back. Thank you.

Robert Hoesch 
Rating:
5.0

Great staff

Katrina Hunter 
Rating:
3.0

Customer did not leave a comment.

Russell King 
Rating:
5.0

I didn’t see anybody I just drop the key off in the drop off key slot. Nobody was at the office but they did send me my receipt!

Chanta George 
Rating:
5.0

Customer did not leave a comment.

Jimmie Tyson 
Rating:
5.0

Always did after hours drop off, so can't say much. But, I did speak to Joshua, I think that's his name, several times to extend the drop off and he was VERY VERY polite, caring, and helpful!! Thanks!!

SHANNON YOUNG 
Rating:
5.0

Customer did not leave a comment.

Roderico Rickett 
Rating:
5.0

Customer did not leave a comment.

Joseph Human 
Rating:
3.0

Customer did not leave a comment.

Bianca Baxter 
Rating:
5.0

Customer did not leave a comment.

JOHN THOMAS 
Rating:
5.0

I have always had good service from this location with my storage units. Would highly recommend. Very nice and helpfu.l

Charlene James 
Rating:
5.0

Customer did not leave a comment.

Wendy Faulkenberry 
Rating:
5.0

I am satisfied with the ordering, pickup and drop off with this location. It is the MOST CONVENIENT Uhaul location near me and has has served me well numerous times I've need to rent a truck. I will be back.

STEPHEN CANDLER 
Rating:
3.0

Customer did not leave a comment.

GREGORY PEDEN 
Rating:
4.0

Customer did not leave a comment.

Matthew Israel 
Rating:
5.0

Customer did not leave a comment.

MARK DINGER 
Rating:
5.0

Customer did not leave a comment.

DEVIN SINGLETARY 
Rating:
1.0

I returned the rental on Saturday at 8am with 1/3 of a tank of gasoline. My rental agreement stated that I had maintained possession of the rental until Monday at 9am due to that locations operating hours. So that location had the vehicle 2 days earlier than expected. I received No phone call even after I left a message about the return process. Then I received the invoice with a charge of 12.50 for 3 gallons of gasoline even though the level was consistent with the stated amount. Still no call stating that there would be a change. Poor business practices, poor/No communication

RONALD HUBER 
Rating:
1.0

This location owner is a thief he cheated me and made A wrong claim of 25 dollars I disputed the amount with The u haul billing department I have 3 more trips to San Marcos but now I will not take u haul since their people At the drop off location are cheaters

Khurram Iqbal 
Rating:
5.0

Customer did not leave a comment.

Byron Eppler 
Rating:
5.0

Customer did not leave a comment.

Raul Flores 
Rating:
5.0

Customer did not leave a comment.

STEVEN YOUNG 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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