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Nakia A
Customer Reviews for A 1 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was great no problems at all 😊
CHARSSE WEnjoyed meeting the staff here who guided me to parking the vehicle, checked all the lights (which I thought was GREAT as a safety check for future renters), explained my extra charge (went over mileage - all good!), and was just easy to work with. Zero complaints and would definately recommend this place.
Tom SThe person here was professional, proficient and friendly. We had a common bond of being Marines and we hit it off well to do the final inspection and turn in. Great experience!
PATRICIA PMake sure you have the equipment that was contracted for.
Alan BMy issue is uhaul not the location. Uhaul treats there customers like shit. I have tried multiple times to talk to customer service and no return calls no nothing. Sitting on hold for hours and all you get is use the app to answer all your questions. Not even close I can’t get a reply to fix the issue. Uhaul SUCKS !!!
ANGELA CStay safe and good looking 😉
ANGELITA LGreat customer service!
jonathan mNothing
Steven KMake it not so confusing if it’s available until the last minute.
Michael EParking lot tight with a 26' truck and 12' trailer. Salesman was awesome! Skipped his lunch to help us!
Jeffery TBetter lighting at night in parking lot.
Keith PI don't understand why it was so difficult to return the equipment. I rented on 2/21/2022and returned the equipment on2/23/2022. I was not my fault the the incorrect trailer number was put on the contract. I was told multiple times that the contract was closed, however I continued to receive call from different U-Haul dealers. This went on until 2/26/2022. All were asking when am I going to return the equipment. This became a very disturbing and stressful experience. Too many interruptions while I was conducting business. Not happy with this.
RICHARD MVery nice guy as always and very helpful and friendly.
APRIL DThe place did not have someone there to help me. I had to call uhaul offices to have them get ahold of someone to show up 15 minutes after my pick up time.
Patrick SService was excellent. Friendly staff. Equipment in great condition. They hooked the dolly up for me and everything worked as expected. All I had to do is show up.
NICHOLAS WManager is very friendly and helpful. Greatly appreciate his time and patience because I was unsure of what size truck I needed. I will definitely recommend this location to friends, family and anyone needing a U-haul in this area.
NAKIA AThe employee that helped us went above and beyond to make sure we were hooked up correctly and we had everything we needed. Great job. Thank you.
Wallace Dstop charging double the rate over the online rate and charging for a extra day rental when I didnt have it a extra day in fact only had it for 3 hours
THOMAS PWould try to be there when open
Thomas Cstill have not heard from anyone about my last experience. My equipment was not ready on time, had to wait for it, no one was there at the location to help. Was supposed to receive 50$ off because it was not ready. Which was confirmed by UHaul representative over the phone. When We finally did get the keys to the track after waiting almost an hour, the equipment was not in there and i had to ask for it. Also there was barely any gas in it. It has been over 48 hours and I have not heard back to discuss it.
Chase GVery professional employee - keep him on your team!
james gCleanest truck that I’ve ever rented from U-Haul. Thank you. ??
Ron BRod was so kind and helpful U-Haul and A-1 storage better keep him!!!!!!!!!!!!!!!!!!!!!!!!!!!!
rhonda sRon is very nice and helpful.He goes the extra mile to help!!!!!!!!!!!!!!!!!!A-1Storage and U-Haul need to make sure they keep him!!!!!!!!!!!!!!!!!
rhonda sThe gentleman was very professional and friendly.
SHARON HVery!!! Friendly. Top notch gentlemen in Rod.. highly recommend this guy. Very professional an yet made me feel pleased to drop the U-Haul there....
Bobby TCoastal Auto Sales Was rude and unhelpful. When I went to drop my trailer off she told me she didn’t have room and to take it down the road. She only had two trailers on her lot. Will not go back
Mark BExcellent customer service! Thank you Rod!! It’s always a pleasure doing business with you.
KRISTEN WVery polite and great customer service.
Lindsay Aafter hours drop off,easy to find and do,quick email reply next morning
Samantha Mkeep doing what your doing
NAKIA YThis was the best experience I’ve had with renting anything honestly. Rodney was very polite and so much help!
TYILYNN BMy daughter's boyfriend dropped the trailer off, so I can't comment on the location.
Tracey ZNo complaints. We had complimentary coffee and excellent customer service from the manager rod. Will definitely come back to this location next time and reccomend to other friends.
Rod was awesome to work with & made our experience the best we could have expected.
CONNIE KThe managers took care of us quickly.
Jesus CThe whole experience was great.
SCOTT ABe clear about the charges! They had me down for 5 days and I told them my trip would only take 2. I was told I my bill would be adjusted after drop off. Now I'm told that is not the case. I'm very frustrated with u-hual!
russel bFirst thing the personnel said was "ugh man you guys have a trailer, I didn't want anymore of those. I need more trucks here." And then asked which way I came from and told me I passed another drop off locations and i should've taken it there. Also, where we parked we apparently "blocked his view". Its literally a parking spot outside next to the rest of the trailers. He wouldn't talk and we waited over ten minutes as he kept scrolling on the computer. He didn't want our service, it was obvious.
Kathryn MService was excellent. Everything was explained. Very friendly agent and knowledgeable. Would rent here again. No improvement needed.
Ann CFender was very lose and I had to jack it up pull the tire off and titen two bolts so it would not fall off Also the pop rivet on the tail light were almost gone only one holding it on and it broke out on us. I should charge Uhaul for my repair service
Samantha MThe gentleman was very professional. However, the tires on the truck I was using were worn and it was raining heavily. It caused the vehicle to swerve at times.
ROBERTO SNot a thing, truck was clean and ran great. Best U-Haul experience ever.
TIMOTHY GEverything went smoothly for my pickup at this location.
mark lDean was very helpful and made a very difficult time run slot smoother ... Thanks dean and god bless !!!!!
STEPHANIE FThe paperwork was messed upland the office where I returned the truck charged me a late fee. Which I explained that the truck was rented at 9am on Saturday in Jacksonville and supposed to returned on Sunday at 9 am but the paperwork was wrong and stated the truck was to be returned on Saturday in greenville in the same day and same time. Should've used Star Trek to beam me there. Please make sure I get refunded the money owed.
ALEX R