Customer Reviews for A 1 Mini Storage
(U-Haul Neighborhood Dealer)

626 reviews

3558 S Pacific Hwy   Medford, OR 97501

(541) 858-7151

Office Hours

  • Monday:
    12 pm - 3 pm / 3:30 pm - 6 pm
  • Tuesday:
    12 pm–6 pm
  • Wednesday - Thursday:
    Closed
  • Friday:
    11 am - 3 pm / 3:30 pm - 6 pm
  • Saturday:
    11 am–5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed

Services at this Location:

Contact Us

(541) 858-7151

3558 S Pacific Hwy
Medford, OR 97501

Services at this Location:

Office Hours

  • Monday:
    12 pm - 3 pm / 3:30 pm - 6 pm
  • Tuesday:
    12 pm–6 pm
  • Wednesday - Thursday:
    Closed
  • Friday:
    11 am - 3 pm / 3:30 pm - 6 pm
  • Saturday:
    11 am–5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Patrick Irwin 
Rating:
5.0

Customer did not leave a comment.

Benjamin Buchta 
Rating:
5.0

Customer did not leave a comment.

SEAN ROBINSON 
Rating:
5.0

Office manager was very friendly and helpful!

john Wilmott 
Rating:
5.0

Treated very nice, person knew her job, no problems

Jan Parmer 
Rating:
5.0

Customer did not leave a comment.

michael shean 
Rating:
5.0

Great customer service. Will only rent here from now on.

Jennifer Watkins 
Rating:
5.0

Worker was so helpful and kind. Received great customer service.

Jennifer Watkins 
Rating:
5.0

Customer did not leave a comment.

Kirra Sirianni 
Rating:
3.0

Customer did not leave a comment.

Kyle Keller 
Rating:
5.0

sherri's been great to me , thank you

dan shaw 
Rating:
1.0

Customer did not leave a comment.

Amanda Rogers 
Rating:
3.0

Customer did not leave a comment.

Thomas Fuhrmark 
Rating:
5.0

Customer did not leave a comment.

Denise Kim Gamble 
Rating:
5.0

Customer did not leave a comment.

Kelly Horan 
Rating:
5.0

Customer did not leave a comment.

Theodore Koch 
Rating:
1.0

There was a communication issue with Shari saying she did not have any record of our reservation. She was abrupt and seemed disoriented and disorganized. We were picking up moving pads and she made us wait for 30 minutes before getting the pads for us. It was extremely frustrating.

Aaron Sturdevant 
Rating:
5.0

great personality

Larry Stricklin 
Rating:
5.0

Customer did not leave a comment.

Teresa Salvino 
Rating:
5.0

Lady was very nice.

Jeramy Magallanes 
Rating:
3.0

Well, the equipment fine. the problem I had is the trailer I rented they did not tighten the ball enough and it popped off the first bump I hit. Uhaul needs to service the equipment better. It rains a lot in Oregon and things get rusty. The screw that clamps down to the ball needs to be lubed also the racheting tie downs on car hauler needs to be lubed. And i asked not to charge my credit card i wanted to pay cash they did anyways.

Gordon Frampton 
Rating:
4.0

Customer did not leave a comment.

david corey 
Rating:
5.0

Have hot coffee

Jon Shreeve 
Rating:
5.0

Customer did not leave a comment.

sherry pearson 
Rating:
5.0

Friendly staff, made us feel very welcomed.

Amanda Maus 
Rating:
5.0

Customer did not leave a comment.

Tanya Gibson 
Rating:
5.0

Friendly, great, thorough!!

Amy Quatman 
Rating:
5.0

Customer did not leave a comment.

John Wallis 
Rating:
5.0

Make sure the hand trucks r in the truck!! Overall great!!!??

Lauren Walker 
Rating:
3.0

Customer did not leave a comment.

sylvain lacasse 
Rating:
4.0

Customer did not leave a comment.

Jesse Hodges 
Rating:
3.0

I couldn't tell when I arrived where I was supposed to park for returning the trailer. I was concerned because of the amount of cars in the parking lot that I wouldn't be able to park out of the way.

Angela Kostelnik 
Rating:
4.0

Doing a good job! Personable, knowledgeable assistant.

Michael Mallory 
Rating:
5.0

Great customer service, warm and friendly. Easy in and out rental process. Would recommend this location.

Troy Thomas 
Rating:
1.0

No one was there atvthe location for drop off. So I called the number on the building and talked to someone after waiting for over 20 minutes . The told me to sign into my uhaul account and leave the trailer in the parking lot inside the gate. I went to leave the trailer exactly where I was informed to do so. And a woman came out yelling at me telling me that trailer doesnt belong there you cannot park it there. Just a horrible dirty experience

brian white 
Rating:
5.0

Thank you ms. Sherrie she’s the best.

Kathy Day 
Rating:
5.0

Sherie Douglas was so accommodating and helpful! She rescued me with a substitute truck when a previous renter had not returned a truck on time. Her patience with my learning curve on the U-Haul App was heartwarming. PLUS, she's funny and sweet! Thanks, again U-Haul and Sherie!

Marion Rose 
Rating:
3.0

Customer did not leave a comment.

Marilyn Sharp 
Rating:
5.0

As is; is great!

Bill Walker 
Rating:
5.0

The location of this office is a little difficult to find as it is hidden behind a flea market. The woman who manages the place is competent and efficient.

Katharine Stanfield 
Rating:
3.0

Customer did not leave a comment.

Christina Martin 
Rating:
4.0

Please ensure that when you transfer a customer from another location that you make sure the reservation pick up time is when they are open. We had a 8 am but the place didnt open until 9am. The lady was very friendly.

Amie Contla 
Rating:
5.0

Pleasurable experience here!!

Hope Rose 
Rating:
1.0

The lady was great, however, there is not enough room at this location to have a U-Haul store. I had to maneuver through storage units to pick up the trailer, and the trucks for rent were just parked on the side of a dirt road. I reserved the trailer online and this was not even listed as a pick up location. I never received the confirmation phone call the night before. Then when I tried to call to confirm, there was confusion because when you google A-1 Self Storage you get the storage office which is separate from the U-Haul office. Next time I will just call the main U-Haul store directly and reserve over the phone. Nothing was ever communicated to me about the trailer hitch or lighting connector. I figured since they didn't even state was size hitch ball the trailer required that it must be provided with the trailer. Fortunately I brought both sizes of my own hitches with me just in case and one of them was the correct size. Unfortunately I was forced to purchase an adapter for the lighting connector for $12.95. This is ridiculous! This is a rental trailer that could be towed by a wide range vehicles. U-Haul should provide the hitch and any necessary adapter as part of the trailer rental instead of screwing the customer by luring them into a situation where they have to unexpectedly purchase extra items at the U-Haul store. Shame on you U-Haul!

JEFF MEEK 
Rating:
3.0

Weird location, attendant was fine to work with and thoughtful. Awkward storage for the trailers and hard to get in and out of.

Steven Hiatt 
Rating:
1.0

The person in charge is very rude and very unprofessional he called me a lot times to follow the drop of , he left so many messages I call that a harrasment he should stop calling the customers and wait until the customer turn in the truck.

Ignacio Nunez 
Rating:
5.0

Customer did not leave a comment.

Christopher Thorsen 
Rating:
5.0

Obscure location, Rep very friendly and helpful.

Herman Joling 
Rating:
5.0

Nothing. Location was fully stocked and service was friendly, courteous, and efficient.

stephen kish 
Rating:
5.0

Customer did not leave a comment.

Cheri Robinson 
Rating:
5.0

Each time I tried to get u-haul on line. It was like going through a maze. Very poor as they wanted me to register again and again. They cancelled my original reservation and I had to call three times. On-line is very bad.

Virginia Yankoskie 
Rating:
1.0

There were a lot of shady looking people just hanging around their storage units. 2 large dogs running around off leash.

Kelsi Snook 
Rating:
5.0

The agent was friendly and professional. If it was not for a trailer being unavailable in Klamath Falls, I would go there again.

martin garcia 
Rating:
1.0

Change managers

Donna Mize 
Rating:
5.0

Customer did not leave a comment.

Stacey Wilchek 
Rating:
5.0

Sheri was amazing and so easy to deal with.

Tony Nordheim 
Rating:
4.0

The truck was clean inside but the outside was not washed at all it had bugs and dirt all over it

bruce rider 
Rating:
3.0

Customer did not leave a comment.

Nathanial Mckinney 
Rating:
3.0

Horrible experience! Truck 24/7 is horrible Hire faces/ people to help your clients Truck was only 1/4 full we returned full On the phone for hours just trying to use the truck It was a waste of time

Gerhardus Van het reve 
Rating:
5.0

Customer did not leave a comment.

andrea brown 
Rating:
5.0

Friendly and easy to work with

Randy Copeman 
Rating:
2.0

Very difficult to navigate this site especially after hours.

alex bellen 
Rating:
5.0

Sherri is very sweet and knows her stuff!

Amanda greer 
Rating:
5.0

Customer did not leave a comment.

Mitchell Carlstrom 
Rating:
5.0

Service was pleasant and professional.

STEVE DEAL 
Rating:
3.0

Customer did not leave a comment.

Linda Charney 
Rating:
3.0

Get rid of the dealer at Chevel's Auto Sales on Riverside & 12th st in Medfford OR. He wasn't there, nor was anyone else when we went to pick up the trailer. I called him and he was at an auction and none of his employees were there either. Went to the main store, they didn't have one avaiable. They sent us to Phoenix Or to get one.That lady

Sandy Tepper 
Rating:
5.0

Customer did not leave a comment.

Kathleen oshea 
Rating:
2.0

The drop off location was behind storage units that were doing a flea market, it was fairly hard to find. The woman at the drop off location was not in her office once I finally found it. The person who was in charge of the storage units had to go find her for me. When she finally showed up, she only asked if I had put gas in the tank and told me I was good to go without asking me to sign anything. The way she was acting made me wonder if she was on some kind of drug.

Kira Crowley 
Rating:
5.0

Best ever

larry wilder 
Rating:
4.0

Customer did not leave a comment.

MICHAEL PLANK 
Rating:
5.0

Customer did not leave a comment.

Brad Buchholz 
Rating:
2.0

The location was very difficult to find, with no signs at the front of the lot and the office tucked around a corner in the back. The truck I had reserved months previous was not available for me and I was "upgraded" to a bigger truck I did not want, which made my move much more stressful and the driving more difficult.

Corinne Serfass 
Rating:
5.0

Customer did not leave a comment.

Robert LeClair 
Rating:
3.0

Customer did not leave a comment.

Cindy parke 
Rating:
5.0

Excellent customer service---thank you.

bryan hartman 
Rating:
5.0

Sherie Douglas is awesome and always extra helpful.

Kathy Day 
Rating:
2.0

No idea about the drop off location because it was closed on Thursday. I t wasn’t easy to figure out where to drop the key for the truck but after calling, I was told where to look. Only in Oregon!

sherwood prusso 
Rating:
5.0

Everything was great!

david keener 
Rating:
4.0

Customer did not leave a comment.

Jim Watson 
Rating:
5.0

Bad: Needs much better and larger signage-its hard to find!! Good: Everyone Idealt with onthe phone and inperson were very friendly, knowledgeable, and helpful!

leslie Searcy 
Rating:
5.0

Customer did not leave a comment.

ROBERT LECLAIR 
Rating:
5.0

Customer did not leave a comment.

bob leedle 
Rating:
5.0

very happy with the service very nice sweet lady my 2nd time to rent

BOB BAUGH 
Rating:
5.0

Nothing. Kathleen and Sheri were both very helpful and both delightful.

Gerald Atnip 
Rating:
5.0

Nothing. I absolutely love your newly designed trucks. Drive like a dream. Only one minor suggestion. The seats do not adjust for short people so they can see over dashboard.

rosalie smith 
Rating:
4.0

The experience on this end was great! She was helpful, kind and knowledgable. I have not had great experiences with U-Haul in the past but this replaced all the negative with a positive.

STEPHEN WEGNER 
Rating:
3.0

Truck windows were very dirty no water in wi dow washer.Truck smelled like cigarettes. It ran great.

patti wells 
Rating:
5.0

Ms. Sherie Douglas is amazing! Always helpful and eager to help me with all my needs. The s. Pacific highway store is my go to. Thanks ms. Sherie for everything.

Kathy Day 
Rating:
4.0

Customer did not leave a comment.

Matthew Wallace 
Rating:
2.0

Customer did not leave a comment.

GARRY HAUSER 
Rating:
1.0

The truck itself was amazing but the employee seemed unprofessional and unsure of how to do her job. My first impression of her was when i was walking up to the sliding door only to hear her screaming and cursing over the phone and not knowing how to ring up my whole order (going as far as to not bill me untill the next day resulting in my card to be declined and overdrafted). This is my first time moving and i never thought that just getting the truck would be so stressful. I will NEVER rent from this particular uhaul location ever again.

Nina Derbysher 
Rating:
3.0

Customer did not leave a comment.

Nathan Johnson 
Rating:
1.0

I rented a truck from one location, didn’t have a walk around done and when I got over to the moving location I opened the back and it smelled so strongly of marijuana that my eyes and throat were burning. I brought that truck back and went to the only other location in town that had a 26 ft truck available, did a walk around on that one and that one also smelled horrificly of pot. So then I had to get a 20 ft truck and it did not fit all of our stuff and we lost 4 hours of packing and moving time to deal with trucks. It was the worst experience ever and I am not happy with either location.

Robert Weaver 
Rating:
5.0

Customer did not leave a comment.

Cindy Grogan 
Rating:
4.0

N/A

Vladimir Schiau 
Rating:
2.0

I was charged an extra time and had to make several phone calls and the issue is still not resolved. One of uhauls customer service agent gave me false information and now my bank account is overdrawn. I would not suggest uhault to anyone as it is always a headache

Brandon Como 
Rating:
5.0

Everything was great and ready on time. Sherie Douglas with uhaul on S. Pacific highway is amazing. Always friendly and helpful. Thanks mrs. Sherie.

Kathy Day 
Rating:
5.0

Customer did not leave a comment.

RICHARD KENNEY 
Rating:
5.0

Customer did not leave a comment.

ted stagg 
No reviews have been submitted for this location.

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