Customer Reviews for A 1 Auto Repairs
(U-Haul Neighborhood Dealer)

Rating:

3.0

Van worked fine but was dirty. The odometer was wrong from what the owner had by many miles. I returned late but was unable to check out because of misinformation. In the end, the owner was very helpful and gave me a fair bill.

Rating:

5.0

The best place in town to rent a truck. Super fast and professional service

Rating:

2.0

One of the grossest uhauls I've used

Rating:

5.0

Everything was great.

Rating:

1.0

Was charged $20 for after hours service fee even though the vehicle was picked up early afternoon and dropped before 5pm. No explanation, no warning and can't contact the location. Now having to spend extra time to get this figured out.

Rating:

1.0

The guy who works there is a horrible human. I was using a U-haul to salvage whatever I can from my burnt down apartment and I was trying to park the car where he told me to but a big truck was blocking my way. I didn’t go the way he wanted which he aggressively said that I was wasting his time with my incompetence. This did not sit with me or my partner well because it was totally unprovoked. My partner went into the U-Haul and asked for his badge information where he threatened to expose his genitals to us. Twice. Sexual and verbal harassment just because I didn’t drive the way he wanted for me to park the car. Never want to use this service again.

Rating:

2.0

it was just a little scuffed all over

Rating:

5.0

Truck was dirty, some trash inside A bunch of service lights were on–parking brake failure was blinking the entire ride, other warning lights were on, not confidence inspiring

Rating:

2.0

I had no straps in the van and I was charged an additional $50 for extending my reservation by 9 hours. Ridiculous.

Rating:

1.0

Clean the vans, stock the equipment available to purchase online, and enable mobile pickup.

Rating:

1.0

This place was an absolute nightmare. Really enjoying being yelled at by thr manager after an 11 hour drive. U-Haul, do us all a favor make an option to not have to use your terrible app. Why can’t we just turn on the vehicle to the establishment anymore? It took me an hour to turn this vehicle in, because the internet wasn’t working properly. What if your customers phone dies? There is no way to return the vehicle then. Plus the drop off location has no incentive to be helpful anymore. It’s crazy. Spent $700 on this van plus gas for a day and get yelled at by the gas station manager for not “using the app” properly on my phone. Your service has gone to shit. Fix it!

Rating:

1.0

This location was the least helpful location of any Uhaul location I’ve ever been to. Upon returning the uhaul truck, they told me i could not park on their property; the same location i rented it from. Then they refused to take it back for me. I was forced to return it online myself and they pointed to a paper in the window saying they charge $20 if we don’t return the vehicle ourselves. It wasn’t an option though, it was mandated to return it ourselves; i would’ve paid the $20 just to not deal with it. Going through the process i locked the keys in the vehicle. They offered no help or solutions. Told me i had to Google a locksmith myself and pay out of pocket (which i did). Gone are the day where you do business with a company and they offer whatever help possible to keep earning your business. I will never rent from this location. And not that it hurts Uhaul pockets, but i will do my research on Uhaul alternatives and be sure to share my results with anyone i can. Moving is an often emotionally exhausting and traumatic experience, and locations like this adversely impact your mental health during an already overwhelming task. Oh, and by the way, the hood of the vehicle popped up several times on the highway, and the passenger door would not close all the way. I would have to close the passenger door, and then shove it closed immediately after to close all the way. But when i tried to annotate that in the closing procedures the website would not proceed forward with it. So i just marked that the vehicle was fine and proceeded forward. Not an exaggeration either. I definitely would not find it safe for the next renter.

Rating:

1.0

They charged me for damages that didn’t happen

Rating:

3.0

I dropped off the truck off after hours.

Rating:

3.0

This truck was ******** disgusting and so were the workers.

Rating:

1.0

Staff was incredibly unprofessional. My Uhaul reservation was given away to another customer when I arrived even though I arrived within the time frame of my reservation. No communication was received notifying me of this prior. After complaining to the staff, we were finally given Uhaul (different from the one I ordered). However, we were told we could only use the Uhaul for two hours - 4 hours less than our original reservation. If this option didn’t work, we were told the next reservation was not available until this Monday. Additionally, the vehicle was turned over to us with the gas tank close to empty. After we complained about the gas tank level, the staff allowed us to gain access to the Uhaul for an additional 3 hours. Returning the vehicle was smooth, but also perplexing as many Uhaul were available in the parking and contradicted the earlier claim that everything had been reserved since Monday. Will never rent from this location again.

Rating:

3.0

The connection to the app and website on the day that I was trying to pick up my rental was so bad because of high site volume that it took me an extra 30 minutes to complete the steps to unlock my vehicle. Additionally the wait times for customer help were very long with further prolonged my experience. Finally the mirror on the right side passenger side door kept moving from where I set it and felt very dangerous to drive with given that every bump I hit moved the mirror and I didn't have a way to move it back.

Rating:

1.0

The Uhaul was filthy when I picked it up. The entire truck was covered in dust and dirt from the prior customer. I would have like Uhaul to clean the vehicle but they failed to do so. Disappointing experience.

Rating:

4.0

Drop off experience after working works could be better.

Rating:

5.0

The UHaul app is still incredibly unstable. I got a message right when I was about to pick up the car, saying that I had to do extra verification. Quote from the online staff:’ because you are renting in NY while you are holding Florida license’. This doesn’t make any sense at all because I did rent U-Haul truck before and I’ve never been asked to do so. This process took me about 15 mins to complete and it’s a pain in the ass. Since U-Haul have all the opportunity to inform me this process (if needed) when I booked the truck, why this happened when the time kick-off and I was about to pick up the truck? This made me spend unnecessary time and I really, do feel like this is intentional.

Rating:

5.0

No complaints! My experience was seamless from start to finish. 10/10

Rating:

1.0

Worst representation of the UHaul brand name I can imagine. Not in the least bit interested in being helpful. No place to park/leave the truck on/ next to their property. I would never use them again and due to this experience, question Uhaul ability to screen partners.

Rating:

4.0

The truck I had the wheel would shake a lot and when u brake the car it would vibrate

Rating:

2.0

The lockbox was very difficult to open

Rating:

1.0

I just sent the following email to u-Haul. I can't upload the supporting photos here. http://uhaul.com/s/4E03732428 To Whom It May Concern: I booked a U-Haul for April 26th at 392 Leonard. Online it seemed as I had to return it by 4:30pm. At time of pickup it was explained to me that the location closes at 4:30pm but I could return the truck whenever I wanted. I estimated 9pm. The man I spoke with said the return time did not matter, as long as I processed the return via the App, which is posted on a sheet of paper next to the drop box. If I did not, I would be charged $20. When I picked up the truck the fuel was at 25 miles, so I went back to the location office to complaint the fuel was so low. At 4am, after a whole day of moving, my husband and I went to the location to return the truck and put gas (the location is also a small gas station). The pumps were not operating. So I drove to a gas station nearby and put gas (receipt in attachment). I filled the gas tank to 40 miles as shown in photo. Then we went back to the location, and the same man who I talked to at pick-up was opening the location and the gas station (4:30am). We asked where he wanted us to park and he said to leave it where we were. He took the key of the truck. He said I had to do the return process via the App. I had to ask for the key back because the photos I took could not be uploaded, I had to take them while the App was open. I uploaded the photos of the odometer and the fuel (both in attachment) in the App. Not sure it was done correctly, I asked the man to help me, but he refused. We were exhausted so we left, thinking everything was fine. Now I see the bill with charges that I think should not be charged to me. Link to the bill attached. After hours Service Fee $20 – Why? We did all by ourselves. $30 Fuel Service Charge – I put gas $31.50 6GL – I put the gas, more than I should have Please review my supporting documents and adjust my charges / refund me accordingly.

Rating:

5.0

The owner/operator was efficient and clear at the pick up. All good marks there. The problem is U-haul's new App. It's completely unusable. It takes forever, it's hard to read, it makes missed assumptions, requires using the location of your phone, and generally makes a total mess of what used to be a strait forward rental transaction. Truly hard to believe anyone at Uhaul thought this would make the customer happy.

Rating:

2.0

The location was convenient. Be prepared to do the work yourself on the App. Staff are not helpful.

Rating:

1.0

The people are rude and unhelpful. The truck was dirty, like grimy dirty. The trucks brakes were bad. A couple times I almost hit vehicles in front of me because the brakes didn’t work properly. Also the truck made a loud whirring sound which I think is related to the brakes.

Rating:

2.0

The truck was not clean and I was missing the dolly I payed for.

Rating:

3.0

Drop off process was frustrating. The parking space I was told to park in when I dropped the van off was taken so I just parked on the property. Then, the website to return wasn't working - my location setting were turned and still didn't work.

Rating:

2.0

/

Rating:

3.0

Overall app/login experience as a first time user was pretty rough. Setting up the account was so complicated-I kept getting sent authentication codes that would not work, location services I don’t use on my phone had to be turned on. It took us a half hour just to confirm we were at the location. I’m not a grandma, and understand tech, so this was a lot!

Rating:

3.0

I did not enjoy the online experience. There was an attendant there who could have done all of it, but I had to waste my time doing the check in /check out procedures on my phone instead. Also, two of the tires had low air and the guy didn't have the equipment to fill the tires.

Rating:

2.0

Truck is shorter than advertised price Fuel charge is ridiculous They can use at least a canopy for self help pick up service The locks are cold, wet and slippery

Rating:

1.0

Absolutely terrible!!!! First I signed up for a location near my house and then received a call saying there wasn't a van there so had to go to another. At that location there was no one there (I signed up to check out from a person) and the mobile procedure is straight up fucked!!! The buttons don't work on an iphone. It was a nightmare. Then there were no furniture blankets in the van and I was picking up furniture! Perhaps worst of all, when I returned the van the guys working there couldn't be bothered with my complaints--even though it was their fault there were no furniture blankets. They were rude. This place is the worst van rental place in history. I'm going to leave the worst review possible on yelp and any other site I can come across. GET YOUR SHIT TOGETHER FOLKS!!!

Rating:

1.0

Never again absolutely atrocious!!!! Over CHARGED and unhelpful!!

Rating:

1.0

Every part of this experience was a shit show. Shame on every person who was involved in dosing this experience.

Rating:

5.0

Ok

Rating:

1.0

The employees at that location are horrible they were not helpful in anyway and rude. I was also charged $20 for some type of convenience fee In which no one came out to inspect our return or collect the key I was directed by the employee to drop off the key in some hole in the wall. Literally a hole in the wall.

Rating:

1.0

The truck was not swept inside the back. The engine light and maintenance light was on the entire time. The engine revved in 1st gear way too high the entire time, I drove back to the location and told the person there and they said it was fine and to drive it anyways. It was not a good experience at all.

Rating:

5.0

The person was really helpful and professional Thank you

Rating:

1.0

In this day and age, with rideshare and the likes of revel and Zipcar I feel (as grateful as I am for uhaul when I need a truck in the city) I should be able to book on an app that already has my details and get straight into the van and drive off. This location is like a garage from the Wild West. The staff are always busy and dismissive (3 years in a row so it won’t change) and even though you fill in the express check in stuff they just do it ALL again. And then you have to take pics of your driving license when picking the vehicle up. At the very least I would put the license photo part on the booking end so you don’t have to be clumsily taking a picture of your license when trying to pick up the truck. Uhaul is amazing other than its pick up and drop off protocols. It would be incredible if you could have an account with your license and details already set so the only thing you have to do is report damage and fuel through a FAST app and hop in and go. Hope this feedback is useful. Thanks again for being a great company

Rating:

1.0

Awful experience. Car was on empty and 45 mins late. It stalled out out on a highway.

Rating:

1.0

Man at this location was extremely rude and not helpful at all. He insisted on me checking in online even after literally showing him that the website was not letting me. Instead of helping me he just started yelling at me when I literally could not do anything on my end. He also claimed that my key would be in a lockbox and I would receive a code. I never received a code and he literally had the key with him. The truck was also extremely dirty when I picked it up. There was half eaten food and at least 7 opened water bottles all over the floor. I would not recommend this location to my worst enemy and if I could give them 0 stars I would.

Rating:

1.0

the location is absolutely awful. they say they are open for uhaul rentals on sunday but nobody there that can help is there. there was one person who would not help at all. there were 2 other people at the location also having trouble getting their rental. will never be getting a rental there again

Rating:

1.0

Improve experience for international renters. Appalling service, unable to rent my car until the 3rd time, and presenting my work visa (that means getting to the car, being told this, then having to go 30 minutes back home to get my visa, and then coming back). No warning telling me this was the case. Customer service killed my chat conversation with "Unable to confirm rental due to lack of documentation", no option to upload a photo. Just all round bad experience. The van itself was fine, in the end. So if you can get the van, go for it. But international renters beware.

Rating:

3.0

Vehicle drove horribly. No shocks and the ac didnt work.

Rating:

1.0

Worse customer service at Uhaul

Rating:

5.0

everyone who helped me at A1 auto repairs was awesome. Very happy to have them help me as much as they did.

Rating:

1.0

confusing and very run-down looking - not even a proper drop off box - literally a hole cut into the wall (wall was literally just plastic siding) - no lighting and everything - dangerous looking

Rating:

3.0

Your mobile app did not work while I was there was defeated the whole process of doing things efficiently and I had to wait for service. This has happened before and I would expect your tech support to have corrected this. Do better please.

Rating:

1.0

Had trouble logging in on line for security code for lock and no one ever answered the phone number on the paper that was put up on the wall.

Rating:

2.0

Self check in posed a lot of problems and almost didn’t get uhaul I scheduled last month

Rating:

1.0

The check in process was confusing for every customer there and almost made me late meeting my moving help, the vehicle had a bunch of garbage in it, the window wouldn’t roll up

Rating:

1.0

The Location was closed on arrival and I had already booked the Uhaul. I then proceeded to to wait on the phone with multiple different U-Haul representatives for 45minute to resolve the situation. Terrible customer service and a lack of communication between representatives, very disappointed with experience

Rating:

3.0

The truck had holes in the roof. It was raining and it rained into the truck and all over our belongings.

Rating:

1.0

Nightmare! I rented a truck for 6 hours and I’m being charge for 2 days. I’ve tried contacting Andy the person in charge over the phone for 2 days now and no one answered the phone. There’s no way to leave a message and I’m not getting a call back either.

Rating:

3.0

Car battery died

Rating:

3.0

DO NOT USE NEIGHBORHOOD MOVERS. They were late, slow, & horribly unprofessional. Complete rip off & they made me pay for overtime when they had NO sense of urgency.

Rating:

2.0

To have have Decent , clean and safe truck !! Also the light indicating the tiles was under pression .. I spend more than 400$ for a day .. And I’m not happy The truck was not cleaned… Really bad experience

Rating:

3.0

If I'm picking the truck up at a gas station, it would be nice that the gas station actually sold gas so I could refill the truck.

Rating:

3.0

I had to ask for the dolly cause is was not inside the truck and I also ordered the furniture pads that I never got and would like to get reimbursed

Rating:

1.0

Dealer was an asshole

Rating:

5.0

It has been an amazing experience. They met my expectations. I highly recommend them. B. Kone

Rating:

1.0

Location is convenient but absolutely horrible and “staffed” by incompetent assholes. Truck wasn’t ready at reservation time. Zero communication, direction or assistance. I have used uhaul so many times, it’s always my go to. After this experience I will never use or recommend uhaul ever again. Unacceptable garbage.