Outstanding service at 9G North Storage LLC. So helpful and communicative. Will absolutely use them for future business.
MICHAEL C
Customer Reviews for 9G North Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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U-Haul needs to make the self check in process faster and less stressful. All of my problems were because of U-Haul and not this location owner.
KATIE TThe vehicle that I rented was immaculately prepped and the entire rental process went so smooth. Beth has been great through multiple rentals that I've had, thanks so much!
Craig ZEverything went very well. Beth was amazing at communicating with me before and after and explaining procedures. Highly recommend!
Paige CNothing needs to be improved at 9g north storage… the entire process from in person reservation through pickup was simple and quick. The truck was immaculate inside and clean exterior. One way rental. They went above and beyond, thank you!!
craig zSee above
Jack MBeth (manager in Germantown) is so great and friendly. Highly recommend her!
Kenji EThank you for all the help! Great service.
LUIS GBest uhaul rental experience I've had ever. Nicest and most friendly location I've used. I know where I'll be getting my trucks from now on !
John MBeth was extremely helpful in locating exactly what we needed. We will be returning customers.
Jennifer MBeth was a pleasure to work with. She was very informative. I would definitely rent from her again .
Jhasmattie RCouldn't have been a better experience. The location manager is incredibly nice and helpful.
Andrew FNothing. This location run by Beth is the absolute best in this area. Everything is easy , ready to go when you are. which is incredibly helpful in stressful move/ renting replacement vehicles.. what ever the reason your there. I have a feeling this wonderful woman works tirelessly behind the scenes coordinating everything so everyone gets their truck on time. I've rented every weekend for the last month due to my truck breaking down and when I step into the office I feel like I'm meeting a good friend who has graciously handled my transportation issue with humor and expertise. Always getting me the best deal Uhaul has to offer. I would never rent anywhere else .its a special place. I will always steer any friends or acquaintances to Beth and her location for the best experience possible when renting a Uhaul. They also have cool storage units.
Mary TBeth runs a great operation and I would highly recommend her to anyone.
Melora KBeth was fantastic. She was helpful, approachable and went above and beyond when I needed to extend my rental. Thank you for incredible service. I will be recommending this spot to my friends.
Rune OWhile there are very good U-Haul sites closer to us, the superb attention to details that Beth provides her customers and her willingness to go out of her way to make sure the entire rental process goes smoothly, we only rent trucks and vans from Beth at 9G North Storage. And, from what we have read in the reviews, many of us feel the same way! Highly recommended!
Rory CNothing, everything was great
Susan CElizabeth was absolutely amazing. Although this location was further away from my original pick-up location, I think this was the best situation as Elizabeth walked us through the whole process and definitely made us feel comfortable driving a bigger truck. Gracias.
Charissa LBeth was great! Friendly, knowlegeable, attentive to the customer needs, helpful in every way. Although we didn't end up getting the 10' truck I had hoped for, Beth tried hard to get one from another location when "our" truck was rented right out from under us the day before! She also was kind enough to honor the original price for the smaller truck when it wasn't available and we had to settle on the larger truck. All worked out in the end. Thank you Beth for being our local dealer. Much preferred a more personal, friendly U-haul representative.
Mary UThis was our third time renting from this location and the service was as excellent as before. Over the years, we've been pleased with U-Haul's service in general, but the overall experience of renting from the 9G North Storage is by far the best. Availability and good condition of vehicles, ease of access to property for after hours return with strong internet signal for mobile check-in made the process easy, and Beth's attention to details insures that no mistakes are made. We highly recommend 9G North Storage!
Rory CNothing. The employee at Germantown was fantastic.
Michael CMy experience with 9G North Storage and Uhaul has been excellent. The service is superior to any Uhaul rental location I have been to. I would recommend this location to anyone. Beth is amazing. She makes certain her customers have all the details on rental, vehicle use and easy pick up and return. Will be back when in need of Uhaul rental. Please see if this location can get an 8 foot pick up truck or a few. I would rent that on a regular basis. Gracias.
Andrea NBeth at Germantown NY U Haul is amazing. She is friendly, professional and helpful. It would be great if this location was provided with 8 foot pick up trucks. I would rent that on a regular basis. Please see if you can get this location a few pick up trucks, in addition to the box trucks and a cargo van. That would help out this location. Again, Beth is awesome. I highly recommend this specific location as my choice in the area because of the fantastic service. Gracias
Andrea NBeth was fantastic and went out of her way to assist us!
Todd GNo improvement necessary. This was the easiest and most pleasant truck rental I have ever experienced. Truly 5 star.
Sandra OVery professional I won’t change anything
David REverything was fine, my experience with Uhaul was excellent and location convenient. Beth was excellent
arthur sThe entire experience was excellent. Can't think of anything that needs to be improved.
Rory CThis new location's service is excellent. So good, in fact, that I can't think of any thing that needs improvement.
Rory CThe facility was easy to locate and get into with a code. The owner was not there to check me in due to a family emergency but I was given instructions on where to park and leave the key. She checked me in later in the day and was polite and professional via texting. She also sent me a receipt via email. For some reason, I received an email from U-Haul later that day (not the owner of the facility), asking why I had not dropped off the truck - which I had already done. In addition, I dropped the truck off at noon on 3/11/24 and the truck was not due until 7:33 AM on 3/12/24. Someone should have read the contract. But the truck did it's job overall.
Paul HWe were contacted in advance to ensure that we knew where the location was and the entry procedures for any after-hours drop off (which we did not end up needing, but we appreciated the proactivity and the flexibility). We were welcomed upon arrival and the staff could not have been more courteous or friendly. The process was quick and seamless. Would recommend this location and will use them again.
Charles BVal was very helpful in communications and making adjustments in response to upcoming bad weather.
Rick VThe return facility was not attendant to do to the owner's child returning to college. I called and the owner gave me the access number for the gate, all went well from there. I was in and out in five minutes.
Dan SThere are times in our lives when special people cross our paths, and Beth is one of those people. This rental was necessitated by a death in the family, and the resulting residence clean-out. Beth went wayyy above and beyond, and did everything in her power to make this incredibly difficult time that much easier. It's refreshing (and frustratingly rare) to find a business owner who understands the concept of 'customer service'. Beth gets it, in spades. If you live anywhere in Northern Dutchess or Southern Columbia, and are in need of U-haul or self-storage services, you're a fool if you don't call her. I can't say it enough…THANK YOU Beth!!!
Matthew WEverything exceeded any expectation! The service and equipment was excellent!
LINDA HVery courteous!
juan gNothing needs improvement! At this location I have had the very best uhaul experience I have EVER HAD!! Ever! And i have rented from you since the 1990s if not longer!. I keep coming back to 9g Storage. Beth in the office is amazing. Makes check-out and check-in simple. No hassles. Straightforward! So friendly, thorough, accurate, polite, and professional. Because of Beth, I have opted to use 9G instead of transporting something i could have moved in my car. Cannot say enough good things about her customer service!
Cather RFriendly, conscientious and personal service
Mark SThis was my best UHaul rental experience by far. Beth was super friendly and helpful.
Adam DGreat customer service, the 2 people I talked to where very nice and very respectful
michael bBeth was a dream to work with - felt more like checking into an Inn than renting a U-Haul. Truck was spotless, well cared for and the location was great. Excellent communication around gate access and return procedures as well. Will certainly be back next time we need a truck.
Simon PGreat hospitality! Would recommend this location over any in the Hudson Valley
Tristan RReliable gate opening for afterhours drop off
DANA SWe had a great Uhaul experience at this location. Will be recommending to friends and family.
PHILIPPALLOYD BWhen I arrived at 6 pm the gate was shut and the only place to put the vehicle was in the driveway in front of the gate. 15 minutes later the owner of the storage center? called to yell at me about where I put it and to tell me what I should've done instead - I don't know what the purpose of this conversation was but I don't appreciate being yelled at, and never intend to use this business under any circumstances.
MAX GServicio al cliente de excelencia. Beyond the call of duty! Gracias
Charles RGreat service and well kept vehicle. Owners/ operators were very friendly and couldn't be nicer.
Brian BExcellent customer service at location
Ethan PThey were very good.
Terese FThey were very helpful and professional
Michael MBeth was great!! Very thorough, organized, and extremely friendly
Stephany GVery nice and professional!
Madeleine S