no recording of the mileage, no walk around of the vehicle, no pre inspection at all. Gas tank at 1/4 full so I had to overpay for gas. 11 liters for 11 miles. Windshield washer fluid empty
Thomas H
Customer Reviews for 97 Lucky Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the front desk can’t speak English. How would you think we checkout our truck with a person like that? I had to use sign language to communicate.
Asanka HPoor service. Went into location was asked to park in the back. Door was locked. Nobody answered the door. Tried calling. Nobody answered. Clerk made me go back out to get mileage from truck this after we went out to do the check. If this is the service is uhaul Standards, your need to improve.
scott hBetter training for all the staff working at the location would be helpful. The person we dealt with had to call someone who walked them through it. They were very nice and helpful but hadn’t received any training so it took a long time.
Dee AVery nice lady
KEN KMy friend that drove the truck for the return the staff initially declined the return. They were not helpful and even with the manager on the phone it was difficult because he would no come in person. There was no car check and no signature for the return of the truck. Plus on top of that the staff’s unclear instructions led to a minor parking incident at the location.
Ian HStaff didn't want to accept unit originally, poor parking to drop off larger truck
Douglas RThe truck was covered in snow, parked in a sketchy back alley. Huge scrap on the drivers side! Worker was late opening the store and I had to redo all of the online express check again with them which took 15 minutes. At check out, they told me if I kept the truck past 7pm, I’d be charged two days. Totally wrong. I booked for 8 hours and returned on time. Never coming here again and calling uhaul to complain.
Marnie Cthey over charge, and I filled the truck to full and yet I was charged 70 dollars for gas when I had put 55.00 gas in just before iI returned the truck.
Jen PInterior was disgusting. Food crumbs dirt and grime everywhere. Box was covered in mud and grime. Exterior was not washed. No washer fluid, dirty windshield and no way to clean.
Steve WQuick and easy. Good customer service very friendly
Omar ADid not have any of the extra stuff we ordered for the day (furniture blankets, dollies). We were charged for it then had to do a return because the clerk did not check, it cost time which is something that is annoying to lose on a move day when you have a plan.
Nicole BNothing. Very quick, easy, and convenient. Everyone at this location is so friendly, kind, and helpful. If I could give them ten stars I would.
SHANNON MNeed to check washer fluid and needs new wiper blades
burke dUnit was not clean, the equipment that I requested was not there at the location for the rental that I made 1 week prior to the rental. Extra milage that was put on trying to locate the equipment that I needed. Contacted UHaul a number of times to get a resolution to the problems. No tracking if the calls and then got extra charges placed on my credit card with no resolution for the problem. The district manager was not caring to listen, review or even look into what the problem was or even cared that I was put out when I should have been catered too!! Will definately be reconsidering my next move with another service provider!! Very unhappy customer!!!
Darren CTrucks must be parked in the back alley, not the parking lot - there is no sign or information indicating this.
Rowan SFriendly service
Tracy KThe agent wasn't patient and doesnt know how to deal with customers at all. This is the second time this happen to me. The first time this happened was last week at a different location, and I avoided going there thinking this one will be better. I wouldn't take uhaul again. I will figure aount something else
Abdellahi SWorst Uhaul location. Woman did not know how to do the rental process. Also spoke very bad english and hard to communicate. Had a young kid running around and making a mess. Was more concerned dealing with other walk in customers for the convenient store than looking after me. Tried to scam me by forcing me to pay for the CDW which i had refused in my reservation already and when i said i don't want it she said i have to pay for it. Truck was in a very bad and dirty condition. Cigarattes smoked in it, pop spilled, pop cans on floor and overall very dirty and nasty and overhead door was completely open while parked.
Ashok KWorker charged me 10$ more saying the gas wasn't exactly where it was before. It was exactly at half. Told me it would be 15$ more with debit but only 10$ if it was in cash. He obviously Pocketed the ,10$. They also said I could drop it off at any neighborhood dealer and that was not true. I will never again rent another U-Haul
Justin VTheir key drop off box is broken
Micheal PI only used the truck for 2.5 hours and you guys are charging me for 3 extra days and extra fuel while I already filled extra fuel than what it was on the pick time.
. JGreat customer service
Mahmoud DBad customer service. Vehicle was not safe to drive. Charged more. When approached regarding overly charged invoice was dealt very disrespectfully.
Kiran CThe initial text message gave the pickup location and an address but upon arrival to the location there is no sign visible anywhere with the u-haul logo indicating this to be a pick up location. It was very confusing. I would have appreciated the phone call confirming the booking to explain how this pick up would go and what to expect from the location.
Kaltrina DI like everything.
Ihor KThe gentleman at the counter was friendly and very accommodating!
Oussama TWe had a terrible experience with U-Haul. We received a phone call the night before to say that our pick-up location was changed. They assured us in the phone call that we will still be able to rent the equipment (three dollies) that we put on hold. They said they don't think they'll have three available, only two. When we got there the next morning, they didn't have any available and no one was able to help from U-Haul either. We drove around to multiple U-Haul locations to get the equipment, but couldn't find any, so we ended up having to buy $150 worth of dollies from Canadian Tire and lost an hour of our moving day. As a result, we were late in returning the equipment and were charged double. The truck was dirty when we picked it up, had garbage inside of it. Terrible company, hope I never have to use it again!
Ryan WThe operator of my pickup location is a fraud. I discovered that he penalized the last user of the truck I rented on gas but didn't top up the gas. I brought it to his attention and he threatened to cancel my rental if I didn't bear the cost of the gas. Secondly he keeps a nursing mother and her newborn baby in a convenient store that sells infectionable products. I saw it as a risk to the new baby and a health hazard to unsuspecting customers.
Christian Ni just had the worst customer service experience.
Nicolas KGreat customer service. Recommended
Mohammad AThis place sells crack pipes. No reputable business would choose to be represented by these people. The woman behind the counter didn't seem to know what a furniture pad was, and said they don't have anything like that when I asked if they were in the truck. (I had reserved some with my rental) This turned out to be a huge hassle when I dropped the truck off and the guy working at the Dunbar Street location in Vancouver didn't believe my story, and threatened to charge me $72 for not returning rented equipment. The behavior of the people working in these places makes me rethink ever going with uhaul if I can possibly avoid it again.
ellison hThe people at Lucky 97 are so friendly and helpful,their service was great and quick. Thank you
zerihun wBe sure to give yourself enough time when renting from this location. It's a convenience store with lots of other customers - so the focus won't be on you alone. Set yourself up on the uhaul app before reserving the vehicle to save time when you pick it up. Unfortunately the app failed to let me check the vehicle back in (took 12 pictures of the odometer and the app rejected each one).
Mladen RIt took me 2 hours and 20 minutes to get my vehicle. Something was wrong with "the system". Customer service told me on the phone I could have the vehicle for an extra 2 hours. When I was handed the keys by the location staff, I was told to have it back on time (the original time), which meant my 4 hour rental turned into 1 hour and 40 minutes. They didn't care what customer service said. There was no way I could have it done in time, so I just took the vehicle, rushed through my move and returned 45 minutes late. I'd never rent from here again if you paid me.
Brian CClerk wasn't prepared and didn't seem to know how to do a return. Was friendly but could have been more attentive to me. Didn't have a cab number for me so a customer stepped.in and called me can.
DENENE Egood service
Esays OShop owner arrived 40 minutes after the reservation time (store opening). After opening, although we were first, he still processed a handful of transactions and took a couple of calls on his personal phone. Since another reservation was made for our van not long after our intended return time, our time-frame was reduced by approximately 45 minutes (out of 3 hours) and could not be further adjusted. Much undue stress was had. Completely unreliable pick up location.
Lisa LThe cleanliness of the vehicle and equipment is paramount during COVID-19. I did wipe down touchable surfaces after used, wore gloves and mask. The sales person did not. The seats of the van I used needed vacuuming before use. We used a tarp inside the van to ensure cleanliness. The van drove and ran well.
Rebecca RStore was not open on time and then we had to wait for the computer to turn on, didn't get out of there for 30 minutes. Attendent didn't know how things worked and was difficult to communicate with. Requested equipment not provided, and what was provided was broken.
Sarah FAll great!
Melissa LReserved for 9 store owner didnt show up till 930 stores says open at 9 that why i booked this location sign up for mobile pick up still had to go inside and person helping didnt know what was going on made me do all info all over again when inside and kept saying my credit card wasnt working when I gave him 2 cards and said they only take major credit card company I'm pretty sure bmo and capital one are major companies took an hr for him to finally called someone n found out the whole system was down .. could of did that in the first place didnt have furniture blankets I requested n forgot to give me a dolly I returned within few hrs n system was still down didnt know how much i was gonna be charged never again
Reda MVERY DISSATISFIED with this UHaul rental ?? We returned truck as clean as we received it. Returned with a lot more gas than given. Returned 24 hours earlier than expected. Then CHARGED for cleaning???? VERY UNHAPPY!!! ??
Dave CCan’t drop off at 9am if they don’t open until 10am and now I’m charged an extra day. Bullshit
SUSAN SThe owners of this location were very accommodating and friendly. They were very helpful.
Dominique JGood service and friendly. I want see you again. ????? ???? ?? ????? ???? ????? ???? ????? ????? ??????? ??? ???? ????? ????? ????????? ????? ??????????
Fawad AThe clerk was unfamiliar with U-Haul operations and tried claiming that my credit card was declined. Took over an hour to sort it out and pickup the truck. The truck had a lot of pet hair in it and the seat belt was not working properly.
Dan LUhaul registered me to a drop off location that no longer accepted returns. After a long day of driving and unloading I had a hassle returnjng the truck. When the first location would not accept the truck I phoned uHaul and they registered me to a second location. Whe n I arrived there they refused me and only after phoning uHaul and waiting an hour could I drop the truck off. It took almost two hours to return the truck. This is horrible service.
Nicole EGood customer service and friendly I want see you again. Thank for good service.
mekonnen gThe guy don’t know how to make receipts and taking too much time for all stuff Don’t have furniture dolly Dealing ...... very poor Truck : smells bad and too much dirty Even coffee was fell down over seats mats and dash board so overall I had bad experience and spent too much time more thank one and half hour So I would not like to go next time
Gaurav Srepresentative person was not familiar with booking and return process waisted 2 hours approximately
. M