Customer Reviews for 948 Customs
(U-Haul Neighborhood Dealer)

Clasificación:

1.0

The truck was dirty at pick up and they had no other truck for us. when we asked if it will be cleaned, we were told "the previous customer left it dirty" and we can return it in the condition we got it. We had no time to find another truck, so we had to take it and clean/disinfect it ourselves which was totally unacceptable. We expect the truck in clean condition at pick up and we DID NOT return it dirty as instructed. We were very disappointed and will not use or recommend the location in future.

Clasificación:

4.0

The sign on the building was too small to see. I was not sure I was in the right place.

Clasificación:

5.0

Friendly, guick, knowledgeable, helpful, smiling, and great customer service! 👍

Clasificación:

1.0

I dropped this uhaul off at this location on 7-10-22 (A DAY EARLIER THAN I HAD TO). Then i was charged for extra days stating that I didn't drop it off until 7-13-22. CHECK YOUR CAMERAS ON 7-10-22 around 2:30PM.

Clasificación:

5.0

The windshield wipers were completely horrible. As I got a hour into my drive from Virginia Beach to Maryland the rain started and I could not see anything clearly. I had to literally lean over to the passenger side to see or stand up while driving. The entire ride it rained and I risked my life as well my daughter who was helping me see.

Clasificación:

3.0

Update your computer systems- make sure the first words out of CS is what cell number can we put on file so we can send you information- the very first person I spoke with just used the number on her caller ID - I was on an office landline and then she couldn't update it and everyday for three days CS couldn't find my contract and I wasn't able to do anything online.