Very Friendly staff. He switched my reservation for me after I messed it up. Super helpfulMark T.
Customer Reviews for 896 Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck passenger seat was loose and rattled loudly.Richard H B.
The representative that helped me went above and beyond to make this rental smooth and easy. Extraordinario servicio al clienteEric A.
El cliente no dejó un comentario.Janet T.
Horrible experienceUrusha H.
Very friendly teamOsama H.
El cliente no dejó un comentario.Keith W.
El cliente no dejó un comentario.Michael M.
Alex and Tom were a great helpDan M.
El cliente no dejó un comentario.Angela R.
nothing. Everything went well.Katheryn K.
1. Improved Customer service. 2. Bigger space...tight location 3. Cleaner trucks.Samuel B.
Quick, friendly very helpful!Angel L.
5 STARTSchandresh S.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Timothy V.
Keep on with the good services.Kanla N.
El cliente no dejó un comentario.Abdal A.
El cliente no dejó un comentario.DENNIS W.
everything was great!Marion B.
Very friendly and helpfulKim S.
El cliente no dejó un comentario.Herv D.
Very satisfying experience from beginning to end. Instructions were clear and concise. Support throughout our travels were very impressive. Extremely satisfied.Catherine G.
El cliente no dejó un comentario.Seungjae H.
El cliente no dejó un comentario.Michael S.
The employee was very clear giving instructions. Very helpful.Brandon S.
El cliente no dejó un comentario.BENETT P.
Awesome service and price . I am very satisfied. Thank you U-Haulzafer O.
The guy was super nice. Best experience with uhaul that we have ever had and we move a lot! I wish all uhaul places were like this location.Dinah D.
This employee did an excellent job he met me at the truck right away with his tablet went over everything verified everything and I was on my way quickly.Greg K.
El cliente no dejó un comentario.Fabricio A.
El cliente no dejó un comentario.Terrence M.
El cliente no dejó un comentario.Mark R.
Onwer was courteous and attentive upon arrival and completion of usage. Would definitely use again if in the vicinity.Dan P.
El cliente no dejó un comentario.EVE M.
El cliente no dejó un comentario.clinton M.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Mehran H.
Very friendly, helpful and a straight forward transaction!jeff B.
This location is always the best, no problems and always friendly and helpful!TIMOTHY M.
I feel that everything is as smooth and seamless as it can beTimothy M.
El cliente no dejó un comentario.Benito R.
The associate that helped us was the best. He was nice and helpful and explained everything very clearly.Pamela J.
The man working the check out was extremely kind and helpfulKarissa C.
Have the tank filled it is easier to bring it back I just filling it after your trip instead of trying to calculate what you need to add in thereKelly M.
Very friendly staff at this locationSteven M.
El cliente no dejó un comentario.Timothy M.
Parking is tight, not sure what can be done but I don't feel good about leaving my car there.Robert P.
El cliente no dejó un comentario.Daniel E.
El cliente no dejó un comentario.Donna B.
Great customer service and communication with the uhaul detailsPamela B.
El cliente no dejó un comentario.Joseph G.
Best customer service around, I would not hesitate to use this location again or recommend to others.Timothy C.
El cliente no dejó un comentario.Yufeng H.
El cliente no dejó un comentario.Nafeesa M.
El cliente no dejó un comentario.Laura B.
The staff was friendly, knowledgeable, and efficient. Best U-Haul experience I've had so far. I will definitely rent from this location again in the future!Andrea B.
Very nice people who handled my rentalAndrew S.
El cliente no dejó un comentario.Hongwu Y.
El cliente no dejó un comentario.Pradyothana S.
Tom is both personal and professional and He goes to great lengths to satisfy his customersMaurice P.
Nothing- very easy and quick!William W.
Organized and friendly counter staff. Extraordinario servicio al clienteelizabeth S.
El cliente no dejó un comentario.Audley I.
El cliente no dejó un comentario.Harry S.
The staff was friendly and helpful,overall a great experience.Timothy C.
Very helpful, easy to use. Great options on equipment as well.Maureen D.
El cliente no dejó un comentario.Frank G.
Very friendly and well run. Will definitely use them again!Richard C.
El cliente no dejó un comentario.masresha G.
Air conditioner in truck was a little weak. Did not really cool the truck cab .Gregory M.
Overall customer service. I picked up a dirty Uhaul that reeked off weed and the owner tried to charge me a cleaning fee. The online customer service representative I spoke to was extremely nice in getting the charge removed, but the location itself needs work.RUTH T.
Gentlemen at desk was friendly, polite, and knowledgeable. What more could anyone ask for. Very happy with total rental experience.Ronald C.
Alex was great in assisting me with obtaining a truck rental. He followed up with phone calls and made suggestions on achieving the best overall price. Great customer service and fair price with high integrity is all that I can ask. Thank you Alex!Edward P.
Very nice and accomodatingMichael R.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.BHASKAR P.
El cliente no dejó un comentario.Tyler S.
Nothing. The experience was smooth, fast, and professional. The salesman was kind and thorough.Zenobia C.
I am wondering why I have additional charges the next day I thought my estimated mileage was already figured in... I will call in tomorrow. too tired right now.ida R.
Received first class, professional, quality customer service!! Staff was extremely helpful and attentive to my needs!Terry S.
Can't think of anything. Super accommodating and very professional and helpful!Michael W.
El cliente no dejó un comentario.sculley S.
I rented on a Saturday, around 5pm. I was told by the clerk that the Dolly was due back by Monday at 5pm. Cool. Can I bring it back Sunday night? He says yeah, if we aren't here, just leave it in the lot, where there is space, go online to return the item. Sunday evening, 530 pm, text then call from Uhaul asking where the Dolly was at. Told them the clerk told me it was due by Monday evening. Guy says OK, I'll update the order, but it has to be here by Monday for another rental. I was able to return it at 8pm on Sunday. They still billed me another day on my CC. I'll be disputing that nonsense.Robert V.
El cliente no dejó un comentario.Greg H.
Easy access...representative was friendly and helpful.Robert B.
Change the attitude of your employees. Have your locations make sure the trucks are mechanically ready for rental. 100% unpleased with the whole UHaul experience. Will never recommend U Haul.James W.
Guy @ pickup & checkout was terrific.Bill B.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Jack M.
i was charged for insurance. i was never asked if i wanted it. i told the woman behind the counter that i specifically did not want insurance. also, order was done using my daughter's name, not mine!Kimberly B.
El cliente no dejó un comentario.mark D.
All good. Only tough part with location (not their fault) is it can be tough pulling out into 896Andrew C.
Both people that I dealt with at the Shell Station were great. Friendly and helpfulJAMES S.
El cliente no dejó un comentario.April P.
El cliente no dejó un comentario.Heather P.
uhaul website not user friendly, difficult to navigate. Main complaint, website would not allow me to lease vehicle at venue of my choosing. Would have been more convenient for me (The Customer), too select location, rather than uhaul rerouting reservation to suit there needs. If rerouting occurred based on vehicle availability, should have been informed at some point while making reservation. Not at very end once reservation completed.milton B.
Everything was wonderful, service and the gentleman who helped me was excellentRAYE G.