Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Old dirty truck with broken crank on driver’s side and VERY questionable brakes. Office lady was quick and thorough.
Lamont Y
Rating:
2.0
The clerk was rude and location was unpleasant
KIM H
Rating:
1.0
The employee, Anthony was very rude and disrespectful towards me I’ll never go back here or rent from this location every again.
Kyle J
Rating:
5.0
I was well pleased, he was very efficient and helpful
Suzie J
Rating:
5.0
Great service in and out it's good to find people that know there job in and out. Great Service!
TALLIE W
Rating:
5.0
Friendly staff clean and welcoming
Antoinette N
Rating:
3.0
Customer did not leave a comment.
james b
Rating:
5.0
Customer did not leave a comment.
Joaquin T
Rating:
5.0
Nothing
esther W
Rating:
5.0
Customer did not leave a comment.
Christopher P
Rating:
5.0
This location was no line and no wait picking up and dropping off. Just that you have to have your physical bank card or credit card. No Apple Pay
Madelyn J
Rating:
5.0
Customer service was very nice especially during pickup
Coretta C
Rating:
5.0
Customer did not leave a comment.
Randy H
Rating:
3.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Always friendly and very helpful great service thanks guys. Blessings to you all! Christ Temple Church of God!
Tallie W
Rating:
5.0
Customer did not leave a comment.
Gloria C
Rating:
5.0
Just keep up the good work...
Donell w
Rating:
5.0
I'm fine with everything....
Donell w
Rating:
5.0
Very good customer service thanks
TALLIE W
Rating:
5.0
Another worryfree experience with EXCELLENT customer service and clean, dependable equipment
Clarence M
Rating:
3.0
Be engine light was on, you all need to make sure your vehicles are properly maintenance before renting. I was only going 4 miles round trip. Nevertheless I could have had problems.
TYSON D
Rating:
5.0
A+++
clarence m
Rating:
5.0
Great experience
Clarence M
Rating:
5.0
Top tier of Uhaul facilities
clarence m
Rating:
5.0
A+++
clarence m
Rating:
5.0
I would highly recommend this Uhaul
Clarence m
Rating:
5.0
Clean truck but other than that customer service was wonderful and helpful 👍👍
Reshonda W
Rating:
4.0
Customer did not leave a comment.
James W
Rating:
4.0
Customer did not leave a comment.
cortez b
Rating:
5.0
Customer did not leave a comment.
Erica B
Rating:
2.0
Make sure that the location is well staffed and vehicles are cleaned and work properly suited for use.
James G
Rating:
5.0
Customer did not leave a comment.
William D
Rating:
5.0
Consistently good service and dependable equipment.
clarence m
Rating:
5.0
Customer did not leave a comment.
Nichole W
Rating:
5.0
I highly recommend this location.
clarence m
Rating:
5.0
Another worry free experience.
clarence m
Rating:
3.0
Engine light was on in truck. Window handles were broken. Pitiful vehicle
TYSON D
Rating:
3.0
Financially speaking the $19 rental with most misleading even with insurance I shouldn't have a double dip price from $38 to $79 that affected my bank account into a overdraft I was told at the time the price would be $59 exactly I believe I was lied to or somebody grabbed more money than they should have please check on it
Jason C
Rating:
5.0
Triple service
clarence m
Rating:
5.0
One of the best Uhaul facilities.
clarence m
Rating:
4.0
Next time make sure gas is in truck after someone has used it.
Stanley J
Rating:
4.0
Customer did not leave a comment.
James W
Rating:
5.0
Everything was fine
Clinton S
Rating:
5.0
Excellent, worry free experience
clarence m
Rating:
5.0
Highly recommend
clarence m
Rating:
5.0
Excellent
clarence m
Rating:
5.0
Excellent
clarence m
Rating:
5.0
Yes they very welcoming up front with u service was great 👍🏾
Andrew M
Rating:
3.0
Customer did not leave a comment.
Khalil N
Rating:
4.0
Customer did not leave a comment.
Victor G
Rating:
1.0
The check in process was very uncomfortable and a non customer centric experience. The man behind the desk was very lack luster. He didn’t great me properly- had a piss poor attitude the entire time. Made me sit there and wait while he makes two phone calls about something else after I greeted him to check in. I advised him that I might need the rentql longer than the reservation time if we are running behind. He told me to just call the location and let them know it should be ok. Fast forward I was charged 60$ to extend the rental for 6 more hours. He could’ve gave me another option as a customer and suggest to add another day to rent for the 39.99 at pick up time. When I called customer service the women who assisted me was rude as well over the phone- no customer centric or enthusiasm to help. I don’t know what is wrong with U haul employees but this isn’t the first time. Moving is already stressful enough. As customers we shouldn’t have to deal with experiences like this from unprofessionals at U-HAUL
LaTasha A
Rating:
5.0
I was satisfied with their service!
Tawanda F
Rating:
5.0
Customer did not leave a comment.
Deatrise I
Rating:
5.0
Keep Charles!!!
Cordero J
Rating:
5.0
Worry free experience
clarence m
Rating:
3.0
Customer did not leave a comment.
Johnetta W
Rating:
5.0
Customer did not leave a comment.
Deonte B
Rating:
5.0
Customer did not leave a comment.
Deatrise I
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
You all don't need to improve anything. Service is fast, great and very friendly.
Maria K
Rating:
5.0
Customer did not leave a comment.
VERNITA W
Rating:
5.0
Customer did not leave a comment.
Laverne S
Rating:
5.0
Customer did not leave a comment.
Beverly J
Rating:
5.0
Customer did not leave a comment.
Robert D
Rating:
5.0
Dependable equipment and great employees
clarence m
Rating:
5.0
Y’all good
katrina g
Rating:
2.0
The Van was banged up, dash light no windshield washer, rear door open(due to prior accident) sounds like EVERYTHING needed WD40 the absolute worst experience with NO other vehicle available. Please refund my money‼️
Bernita T
Rating:
5.0
Customer did not leave a comment.
Arnold B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donell W
Rating:
5.0
Nothing because y’all all great people
Juwann S
Rating:
5.0
Excellent customer service and clean van.
Angela W
Rating:
5.0
Customer did not leave a comment.
Basil M
Rating:
3.0
I was very disappointed that the truck I reserved was not avaliable. The customer rep was very helpful and apologetic but I still ended up with a smaller truck. It was on me to make things work out.
Rocelia S
Rating:
5.0
Get More Cargo Vans for Rental
JAMES A
Rating:
3.0
Customer did not leave a comment.
Chadrick J
Rating:
5.0
Customer did not leave a comment.
Carita B
Rating:
2.0
Customer did not leave a comment.
Rashad W
Rating:
5.0
Customer did not leave a comment.
Donell W
Rating:
4.0
Customer did not leave a comment.
Donell W
Rating:
1.0
I expected a pleasant experience with reasonable accommodation, that never happened. Too much back and forth from this communication and no alignment on Howard when things should happen. Never using them again and sadly enough it's black owned.
Zephaniah M
Rating:
2.0
They over charged me for another person who rented the truck from me & once we got that squared away, the collections department then took money out my account for the same thing. This is my second time having a horrible experience with UHaul so I won’t use services again.
Matiana M
Rating:
5.0
Customer did not leave a comment.
Segun O
Rating:
5.0
Excellent service with dependable equipment
clarence m
Rating:
4.0
Customer did not leave a comment.
Chaddrick J
Rating:
5.0
Location needs more hand trucks or dollies
Charles J
Rating:
5.0
Customer did not leave a comment.
DERRICK S
Rating:
4.0
Customer did not leave a comment.
Donald M
Rating:
4.0
Customer did not leave a comment.
Salvador F
Rating:
5.0
Customer did not leave a comment.
Jeanette w
Rating:
4.0
Customer did not leave a comment.
tiauna w
Rating:
4.0
Update to navigate system
William J
Rating:
4.0
Have id scanners on location my phone died in route to pick up and had to jump hoops to get my id scanned
JOSHUA S
Rating:
5.0
Customer did not leave a comment.
LATONIA F
Rating:
1.0
Customer did not leave a comment.
PIERRE B
Rating:
5.0
Customer did not leave a comment.
DERRICK S
Rating:
5.0
Great customer service!!!
THOMAS L
Rating:
5.0
Helpful staff
Derrick S
Rating:
3.0
Customer did not leave a comment.
REGINALD K
Rating:
5.0
Give them donut and coffee when they come in 🙂
KENT D
Rating:
5.0
No complaints.
Lucinda T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARA S
Rating:
5.0
Everything was good.
DOROTHY J
Rating:
5.0
I would never never ever go back to that dump again two of the staff were very helpful but the manager is a liar and has no people skills need to be fired management don’t care about you.Please stay away for your on good
Daniel J
|
Overall Experience
Rating:
5.0
It was dirty and quite a few bugs and they harass you for payment and their storage is not up to par for them to be harassing me
Joquetta M
|
Overall Experience
Rating:
1.0
I wasnt told that this was not an actual U Haul store, but an affiliate store. When I called and spoke to a customer service rep at the location, and tried to get my money back the rep was not helpful
Shanell T
|
Reservation
Rating:
3.0
Friendly people,clean environment
RONALD H
|
Overall Experience
Rating:
4.0
There was not a long wait time and the receptionist calmly dealt with me as I was having a difficult day and not in the best mood. Kudos!
Privacy R
|
First Impressions
Rating:
3.0
I have used this company and this facility several times. Very impressed with the service
Privacy R
|
First Impressions
Rating:
2.0
The representative called me to inform me that the storage closes at 5p.m. however the paperwork printed on the reservation indicated 6p.m. The people are NOT professional.
Privacy R
|
First Impressions
Rating:
3.0
I reserved for the wrong date will have to make a new reservation
Privacy R
|
First Impressions
Rating:
3.0
I did not utilize the facility, but the customer service was very good.
Privacy R
|
First Impressions
Rating:
3.0
The employees were very professional and the storage facility was clean.
Privacy R
|
First Impressions
Rating:
4.0
The staff was very accomadating, allowing us to turn the truck in on time, with our posessions inside, so that we could return the following day and unpack.
Privacy R
|
First Impressions
Rating:
5.0
The overall the experience was wonderful and the representatives were very knowledgable and helpful. I was able to get in and out in no time. The location was very clean. Thank you for the experience.
Privacy R
|
First Impressions
Rating:
3.0
Very affordable, good location prompt service
Privacy R
|
First Impressions
Rating:
5.0
Excellent customer service.
Privacy R
|
First Impressions
Rating:
5.0
services was excellent good job
Privacy R
|
First Impressions
Rating:
1.0
I Never recieved a comformation call to confirm the reservation, I had to seach for an alterative location rearrange my truck rental plans, and also the locaton parking was nonexistant
Privacy R
|
First Impressions
Rating:
5.0
Everyone was very nice and they even followed up with me. VERY good customer service!