Customer Reviews for 83rd & Halsted Storage
(U-Haul Neighborhood Dealer)

442 reviews

8316 S Birkhoff Ave   Chicago, IL 60620
(83rd and Halsted)

(773) 874-7745

Office Hours

  • Mon-Fri: 10:30 am–5:30 pm
  • Sat: 10:30 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 874-7745

8316 S Birkhoff Ave
Chicago, IL 60620
(83rd and Halsted)

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–5:30 pm
  • Sat: 10:30 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The clerk was rude and location was unpleasant

KIM HADLEY 
Rating:
1.0

The employee, Anthony was very rude and disrespectful towards me I’ll never go back here or rent from this location every again.

Kyle Jackson 
Rating:
5.0

I was well pleased, he was very efficient and helpful

Suzie Jones 
Rating:
5.0

Great service in and out it's good to find people that know there job in and out. Great Service!

TALLIE WEAVER 
Rating:
5.0

Friendly staff clean and welcoming

Antoinette Nichols 
Rating:
3.0

Customer did not leave a comment.

james bracey 
Rating:
5.0

Customer did not leave a comment.

Joaquin Tankey 
Rating:
5.0

Nothing

esther Welch 
Rating:
5.0

Customer did not leave a comment.

Christopher Perry 
Rating:
5.0

This location was no line and no wait picking up and dropping off. Just that you have to have your physical bank card or credit card. No Apple Pay

Madelyn Johnson 
Rating:
5.0

Customer service was very nice especially during pickup

Coretta Cribbs 
Rating:
5.0

Customer did not leave a comment.

Randy Hayes 
Rating:
3.0

Customer did not leave a comment.

Michael L. Wells 
Rating:
5.0

Always friendly and very helpful great service thanks guys. Blessings to you all! Christ Temple Church of God!

Tallie Weaver 
Rating:
5.0

Customer did not leave a comment.

Gloria Carr 
Rating:
5.0

Just keep up the good work...

Donell walker 
Rating:
5.0

I'm fine with everything....

Donell walker 
Rating:
5.0

Very good customer service thanks

TALLIE WEAVER 
Rating:
5.0

Another worryfree experience with EXCELLENT customer service and clean, dependable equipment

Clarence Miller 
Rating:
3.0

Be engine light was on, you all need to make sure your vehicles are properly maintenance before renting. I was only going 4 miles round trip. Nevertheless I could have had problems.

TYSON DAVISON 
Rating:
5.0

A+++

clarence miller 
Rating:
5.0

Great experience

Clarence Miller 
Rating:
5.0

Top tier of Uhaul facilities

clarence miller 
Rating:
5.0

A+++

clarence miller 
Rating:
5.0

I would highly recommend this Uhaul

Clarence miller 
Rating:
5.0

Clean truck but other than that customer service was wonderful and helpful 👍👍

Reshonda Wilson 
Rating:
4.0

Customer did not leave a comment.

James Williams 
Rating:
4.0

Customer did not leave a comment.

cortez bailey 
Rating:
5.0

Customer did not leave a comment.

Erica Blair 
Rating:
2.0

Make sure that the location is well staffed and vehicles are cleaned and work properly suited for use.

James Gordon 
Rating:
5.0

Customer did not leave a comment.

William Dickerson 
Rating:
5.0

Consistently good service and dependable equipment.

clarence miller 
Rating:
5.0

Customer did not leave a comment.

Nichole Watson 
Rating:
5.0

I highly recommend this location.

clarence miller 
Rating:
5.0

Another worry free experience.

clarence miller 
Rating:
3.0

Engine light was on in truck. Window handles were broken. Pitiful vehicle

TYSON DAVISON 
Rating:
3.0

Financially speaking the $19 rental with most misleading even with insurance I shouldn't have a double dip price from $38 to $79 that affected my bank account into a overdraft I was told at the time the price would be $59 exactly I believe I was lied to or somebody grabbed more money than they should have please check on it

Jason Craft 
Rating:
5.0

Triple service

clarence miller 
Rating:
5.0

One of the best Uhaul facilities.

clarence miller 
Rating:
4.0

Next time make sure gas is in truck after someone has used it.

Stanley Jones 
Rating:
4.0

Customer did not leave a comment.

James Williams 
Rating:
5.0

Everything was fine

Clinton Satterfield 
Rating:
5.0

Excellent, worry free experience

clarence miller 
Rating:
5.0

Highly recommend

clarence miller 
Rating:
5.0

Excellent

clarence miller 
Rating:
5.0

Excellent

clarence miller 
Rating:
5.0

Yes they very welcoming up front with u service was great 👍🏾

Andrew McIntosh 
Rating:
3.0

Customer did not leave a comment.

Khalil Norwood 
Rating:
4.0

Customer did not leave a comment.

Victor Gavin 
Rating:
1.0

The check in process was very uncomfortable and a non customer centric experience. The man behind the desk was very lack luster. He didn’t great me properly- had a piss poor attitude the entire time. Made me sit there and wait while he makes two phone calls about something else after I greeted him to check in. I advised him that I might need the rentql longer than the reservation time if we are running behind. He told me to just call the location and let them know it should be ok. Fast forward I was charged 60$ to extend the rental for 6 more hours. He could’ve gave me another option as a customer and suggest to add another day to rent for the 39.99 at pick up time. When I called customer service the women who assisted me was rude as well over the phone- no customer centric or enthusiasm to help. I don’t know what is wrong with U haul employees but this isn’t the first time. Moving is already stressful enough. As customers we shouldn’t have to deal with experiences like this from unprofessionals at U-HAUL

LaTasha Adams 
Rating:
5.0

I was satisfied with their service!

Tawanda Fisher 
Rating:
5.0

Customer did not leave a comment.

Deatrise Irving 
Rating:
5.0

Keep Charles!!!

Cordero Jackson 
Rating:
5.0

Worry free experience

clarence miller 
Rating:
3.0

Customer did not leave a comment.

Johnetta Wimbish 
Rating:
5.0

Customer did not leave a comment.

Deonte Black 
Rating:
5.0

Customer did not leave a comment.

Deatrise Irving 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

You all don't need to improve anything. Service is fast, great and very friendly.

Maria Kirkwood 
Rating:
5.0

Customer did not leave a comment.

VERNITA WARD 
Rating:
5.0

Customer did not leave a comment.

Laverne Sanders 
Rating:
5.0

Customer did not leave a comment.

Beverly Jackson 
Rating:
5.0

Customer did not leave a comment.

Robert Denwood 
Rating:
5.0

Dependable equipment and great employees

clarence miller 
Rating:
5.0

Y’all good

katrina gardner 
Rating:
2.0

The Van was banged up, dash light no windshield washer, rear door open(due to prior accident) sounds like EVERYTHING needed WD40 the absolute worst experience with NO other vehicle available. Please refund my money‼️

Bernita Turner 
Rating:
5.0

Customer did not leave a comment.

Arnold Bowers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donell Walker 
Rating:
5.0

Nothing because y’all all great people

Juwann Sims 
Rating:
5.0

Excellent customer service and clean van.

Angela Whitaker 
Rating:
5.0

Customer did not leave a comment.

Basil McCarty 
Rating:
3.0

I was very disappointed that the truck I reserved was not avaliable. The customer rep was very helpful and apologetic but I still ended up with a smaller truck. It was on me to make things work out.

Rocelia Smith 
Rating:
5.0

Get More Cargo Vans for Rental

JAMES ALLEN 
Rating:
3.0

Customer did not leave a comment.

Chadrick Jordan 
Rating:
5.0

Customer did not leave a comment.

Carita Brown 
Rating:
2.0

Customer did not leave a comment.

Rashad Wilson 
Rating:
5.0

Customer did not leave a comment.

Donell Walker 
Rating:
4.0

Customer did not leave a comment.

Donell Walker 
Rating:
1.0

I expected a pleasant experience with reasonable accommodation, that never happened. Too much back and forth from this communication and no alignment on Howard when things should happen. Never using them again and sadly enough it's black owned.

Zephaniah Manning 
Rating:
2.0

They over charged me for another person who rented the truck from me & once we got that squared away, the collections department then took money out my account for the same thing. This is my second time having a horrible experience with UHaul so I won’t use services again.

Matiana Moore 
Rating:
5.0

Customer did not leave a comment.

Segun Omoregie 
Rating:
5.0

Excellent service with dependable equipment

clarence miller 
Rating:
4.0

Customer did not leave a comment.

Chaddrick Jordan 
Rating:
5.0

Location needs more hand trucks or dollies

Charles Jackson 
Rating:
5.0

Customer did not leave a comment.

DERRICK SPENCER 
Rating:
4.0

Customer did not leave a comment.

Donald McPhearson 
Rating:
4.0

Customer did not leave a comment.

Salvador Franco 
Rating:
5.0

Customer did not leave a comment.

Jeanette whitehead 
Rating:
4.0

Customer did not leave a comment.

tiauna washington 
Rating:
4.0

Update to navigate system

William Jones 
Rating:
4.0

Have id scanners on location my phone died in route to pick up and had to jump hoops to get my id scanned

JOSHUA SMITH 
Rating:
5.0

Customer did not leave a comment.

LATONIA FARMER 
Rating:
1.0

Customer did not leave a comment.

PIERRE BENSON 
Rating:
5.0

Customer did not leave a comment.

DERRICK SPENCER 
Rating:
5.0

Great customer service!!!

THOMAS LEVERSTON 
Rating:
5.0

Helpful staff

Derrick Spencer 
Rating:
3.0

Customer did not leave a comment.

REGINALD KIZER 
Rating:
5.0

Give them donut and coffee when they come in 🙂

KENT DAVIS 
Rating:
5.0

No complaints.

Lucinda Terry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA SMIRIN 
Rating:
5.0

Everything was good.

DOROTHY JEFFERSON 
Rating:
5.0

Customer did not leave a comment.

ANTHONY FLETCHER 
Rating:
5.0

I would never never ever go back to that dump again two of the staff were very helpful but the manager is a liar and has no people skills need to be fired management don’t care about you.Please stay away for your on good

Daniel Jefferson  |  Overall Experience 
Rating:
5.0

It was dirty and quite a few bugs and they harass you for payment and their storage is not up to par for them to be harassing me

Joquetta McDonald  |  Overall Experience 
Rating:
1.0

I wasnt told that this was not an actual U Haul store, but an affiliate store. When I called and spoke to a customer service rep at the location, and tried to get my money back the rep was not helpful

Shanell Thomas  |  Reservation 
Rating:
3.0

Friendly people,clean environment

RONALD HARRIS  |  Overall Experience 
Rating:
4.0

There was not a long wait time and the receptionist calmly dealt with me as I was having a difficult day and not in the best mood. Kudos!

Privacy Request  |  First Impressions 
Rating:
3.0

I have used this company and this facility several times. Very impressed with the service

Privacy Request  |  First Impressions 
Rating:
2.0

The representative called me to inform me that the storage closes at 5p.m. however the paperwork printed on the reservation indicated 6p.m. The people are NOT professional.

Privacy Request  |  First Impressions 
Rating:
3.0

I reserved for the wrong date will have to make a new reservation

Privacy Request  |  First Impressions 
Rating:
3.0

I did not utilize the facility, but the customer service was very good.

Privacy Request  |  First Impressions 
Rating:
3.0

The employees were very professional and the storage facility was clean.

Privacy Request  |  First Impressions 
Rating:
4.0

The staff was very accomadating, allowing us to turn the truck in on time, with our posessions inside, so that we could return the following day and unpack.

Privacy Request  |  First Impressions 
Rating:
5.0

The overall the experience was wonderful and the representatives were very knowledgable and helpful. I was able to get in and out in no time. The location was very clean. Thank you for the experience.

Privacy Request  |  First Impressions 
Rating:
3.0

Very affordable, good location prompt service

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent customer service.

Privacy Request  |  First Impressions 
Rating:
5.0

services was excellent good job

Privacy Request  |  First Impressions 
Rating:
1.0

I Never recieved a comformation call to confirm the reservation, I had to seach for an alterative location rearrange my truck rental plans, and also the locaton parking was nonexistant

Privacy Request  |  First Impressions 
Rating:
5.0

Everyone was very nice and they even followed up with me. VERY good customer service!

Privacy Request  |  First Impressions 
Rating:
2.0

Lack of support staff lead to delays.

Privacy Request  |  First Impressions 
Rating:
4.0

Very professional and courteous.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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