Customer Reviews for Joeys Pizza
(U-Haul Neighborhood Dealer)

Rating:

3.0

This is the last UHaul dealer in the Hillsboro area. So we don't have much choice. The cab floor was muddy and the bed had not been swept. BUT...the truck ran great, was easy to handle, and got 7.5 miles per gallon. I would certainly use U-Haul again.

Rating:

3.0

The price I was charged on my card is not correct please investigate

Rating:

5.0

The service was excellent but I had to have it back by 1pm for a transfer and it wasn't even picked up. I would have liked to get my money's worth.

Rating:

4.0

The girl was surprised I didn’t have anyone with me to unhook the trailer. I was surprised that she expected that of me. She did offer to help me. But then a guy came along and took care of it.

Rating:

5.0

This location was very nice to work with. I would lease from them again.

Rating:

3.0

I would recommend this location if you live in the country near it. Otherwise, there wasn’t any reason to drive that far to get to it.

Rating:

5.0

Improve the Wi-Fi connectivity at the drop off location

Rating:

3.0

This is not where my phone told me to return my truck when I got back to hillsboro. So I'm not happy about about this return

Rating:

1.0

First stop over overcharging people . I had to pay 40.00 exter for no reason . The woman did my rental was very rude . Do not give joey,s pizza no U-Haul business . I called the district manager an told him what happened an was overcharged . I would not recommend renting anything from Joey's pizza .

Rating:

4.0

The staff was friendly and very helpful.

Rating:

5.0

Nothing

Rating:

1.0

I got charge almost $50 43$ something for only going over my milage by 12 or 13 miles and was told on the weekemd its either 65 cents or 99 cents so please tell me how i got chathed so much?

Rating:

5.0

Equipment worked flawlessly which made it all a little better. Office friendly, courteous

Rating:

5.0

This location was amazing and very accommodating! However,I had origanally reserved a "guaranteed" rental that was cancelled. No 50 dollar credit was given.

Rating:

3.0

Better cell/internet service.

Rating:

3.0

Wasn't a quick pickup.

Rating:

3.0

Only problem was. No appliances dolly, really needed one.

Rating:

4.0

The folks at this location were trying to be helpful. Their printer was not. I wish your policy was to pick the truck up full of gas, and return it the same way. When we picked it up, it had three-eighths of a tank. Not knowing how much the trip would take, I filled the tank (Seventy plus dollars worth) and ended up turning the truck in with at least three quarters of a full tank. U-Haul got the best of that situation.

Rating:

3.0

Have help or jack to lift trailer tongue. It took 3 people to lift it. Connection did not occur for 20 minutes. Must have lifted it 7 times or so.

Rating:

4.0

Fix issues that a broken on equipment

Rating:

5.0

The self check in/out app is crap. Locked me out of my original reservation (0600 and arrived 0604) and then sent me to a return location that was 10 mile further than my original return location and charged me the extra miles. Won’t use again and has turned me off U-Haul in general.

Rating:

3.0

Truck ordered was unavailable, so had to settle for smaller truck.

Rating:

2.0

The check in process was to involved. All the information was done online. There needs to be a better way of doing this.

Rating:

4.0

Truck smelled inside but ran great. The bed of truck was dirty. Worst thing they did was charge me for 2,5 gallons of gas even though I returned it with same amount that was in it when I got it

Rating:

4.0

The gal that took care of us was great. She made it work when I thought it wasn't going to. Thank you😁

Rating:

5.0

The staff was excellent and friendly.

Rating:

3.0

The employee seemed unaware we had rented the UHAUL online and kept repeating herself that it HAD to be back by noon the next day which we had planned to do! She had never done an online pick up. So if you offer a service make sure the employee knows how to complete the task. Without being rude!

Rating:

1.0

I had a reservation for a 26 ft truck at 6am for a mobile check in. I arrived to get the truck only to find no internet service, the owner of the store who said he could not help me and no contract. I spent almost 2 hrs on the phone, with shoddy service, trying to talk to U-Haul. I was hung up on 3 times. When I finally talked to a lady from the Cincinnati office, she told me to just take the truck. She apologized and said this shouldn't have happened like it did. She said she was going to credit my account. When someone from the store finally came in that had anything to do with U-Haul, they told me they don't even do mobile check ins at the their location. This was a huge hassle and made me 3 hrs late for my pickup. I will look for a better option next time I need to rent a truck. As of right now, I paid full price for a most unprofessional and chaotic service. I don't need that.

Rating:

2.0

U have very bad phone service out there.

Rating:

3.0

Unfortunately there was confusion as I was asked an estimate on mileage. It was a local tea yak as I was not going of state. My card was charged $249 for this rental! We took it back 24hrs early with only 38miles used and was charged $67 dollars for a rental that we only used 6hrs!! Not happy at all as I should have only been charged the 19.95 plus tax!! Total scam for money!!

Rating:

3.0

went to pick up our truck it wasn’t there , the worker did call us when it arrived 2 hours later so we could still get the truck but we lost 4 hours of our 24 hour rental , the truck had mud in the back of it , they did give us a discount on the truck price so I appreciate that !!

Rating:

5.0

I have no input in this area because I was truly satisfied with my experience!

Rating:

1.0

This place was very fun down and out of the way. The truck was way overpriced, And then I was charged for extra mileage on top of that, so the computer miscalculated or someone lied about the trucks odometer reading before I got it. The truck got about 8 mpg on average, so be prepared to invest a ridiculous amount of money in gas.

Rating:

5.0

Excellent service. Turn in was a breeze. The receiving office was able to assist me in picking up my truck from the Huber Height Office when the Huber Heights Office was unwilling/unable to assist.

Rating:

5.0

The people were very professional and courteous. Efficient service and they were very personable. I would definitely recommend this location.

Rating:

5.0

I’ve had to drop off trucks here before and the place is always friendly as well as comfortable.

Rating:

5.0

I choose yes to these because the people that work in the office was very helpful and was in on Sunday to help, great group of ladies!

Rating:

4.0

Lower pricing to high one mileage should be included in rental price thank you to high

Rating:

3.0

Make sure purchased equipment is actually available.

Rating:

5.0

I had problems getting through the website ordering process so called the 800 # to place my request. The customer service rep was very helpful. Service at the pickup site was exceptional. Would recommend a double check on availability of accessories. I requested an appliance dolly when I placed the order but the local dealer did not have one available when I got there.

Rating:

3.0

Seemed to take along time to check out , when all the information was provided on the Uhaul site. Getting equipment was just like walking in off the street and starting from scratch.

Rating:

5.0

Nice, friendly and helpful

Rating:

3.0

The trailer was dirty with mud and it leaked water into the trailer.

Rating:

5.0

Friendliest welcoming and smiling personnel with the ability to exceed customers needs.

Rating:

3.0

Have more people at this location that know how to rent trucks out, and check them back in. No one was available to check the truck in when I returned it to the store. So I waited, and wait. They tried to get a hold of someone, and then ask me to come back at 7:00pm, and I live 12 miles from the store for a total of 24 miles.

Rating:

2.0

U-haul sent me an extra 15 miles out of my way to this drop off location. There’s a drop off 5 miles from my house. That’s is ridiculous

Rating:

5.0

Great experience

Rating:

5.0

Ok with how it was