Clean the truck because the truck was not clean.We had to sweep it out and everything because it was trash all in the truck
fredricka c
Customer Reviews for 7 Star Sam & Associates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location at K Avenue Plano TX, transaction and picking up the truck was an easy process ++++
Justin WBe up front about all the hidden bullshit fees that have you paying 4 times your original quote
Colleen WVery helpful and respectful thank You
Millie BLocation was awesome but the truck was a piece of sh::t sorry for the language but I’ve never got a truck like this before the front end was shaken like I’ve never seen before. You could feel it in a steering wheel. It was rattling as if there was a bunch of chains underneath just dangling, and someone was rattling them the brakes. You really had a press to the floor to get it to stop it was bad.
devita jThe van had food & drink trash from the previous renter in the cab. There was a 3 foot long front windshield crack I have had good experiences with this location on 3 prior rentals but this time was not up to standard. I will still likely give them another try for my next rental hoping for their prior excellent service and products.
Stan GNo information or reciept could be given upon turning in equipment.
Michael PI came after hours so dropped off the key at a convenience store. There was terrific signage to direct me where to go to do so, both at the U-Haul office and at the convenience store.
TERESA DNothing everything was great thanks again U-Haul
MARCELL WGood service!
xiaogang zMy initial pick up was at the neighborhood location on 2040 Spring creek. The truck had brakes issues my supplies was not in the truck and the whole experiance was awful. I switched locations in the last minute and 7 stars got me a truck and some supplies very fast.
Yael ZThis is the only facility that I use! They have always saved me money from original quote. Exceptional service from friendly employees. I love it here!!!
VANESSA CThis is 4th time, I am Renting U-HAUL on this location. Everytime getting excellent customer service with this Team. Thank you.
Bhargav RVery friendly! Thank you
Ben SI wanted to express my gratitude for the exceptional service. I received during my recent rental experience. The staff at this location were incredibly helpful and went above and beyond to ensure a smooth process.
Bhargav REverything is good except the truck is shaking like it's going collapse. I can tell front axel are bad. Front of the truck goes up and down like wheels are made of oval shape wheels. I was really disappointed with that. Very uncomfortable and damage some of my boxes.
DHAMMIKA VGreat employees!
David SWouldn't help me unhook the trailer without a long conversation. Horrible service and location.
ROBERT Sthe gentleman helping did not start checking us in until after 8am, when our reservation began at 8am and we even arrived 10 min early. Then he did not speak fluent English so it was hard to understand him. When I had to ask him to repeat himself, he would get mad and rude. He took a personal phone call while he was checking us in, which put us behind schedule. Then he proceeded to tell me to be back earlier than 1pm which is when I had the vehicle until because he had another reservation at 1. My reservation was at 8 and we did not leave the store until 8:45. We had to rush to get moved and have the truck back before 1pm. I do not recommend this location at all. Rude and unprofessional.
Haely JCheck in guy was the best!!!!
MARK GThe guy is super nice.
Washington Tu haul person was "on a break" so I had to return it to the gas station next door- super sketch!
Heidi RLeft the truck and returned through the app. No employees present while we were there.
Matthew BThis rental was perfect for my needs. My wife and I are transitioning my 87 year old mother in law into a retirement apartment and the van I got made it a one day event.
Juan PTruck was extremely worn out, smelled like a bunch of potheads have been smoking for days in there, and the cupholder had some spilled substance in there. The location did not feel safe after hours.
Basil BFriendly person helped with the drop off. Quick and easy process.
Farooq KI think it was perfect!
Patrick OTHE DROP OFF LOCATION, U-HAUL, 2716 K AVE., PLANO TX, WHERE THEY HAD ME DROP OFF THE TRAILER WAS SO UNPROFESSIONAL, I WENT UP TO THE DESK AND EXPLAINED TO, NAYHA, THAT I WAS RETURNING THE TRAILER AND SHE TOLD ME TO GO UNHOOK THE TRAILER AND I RESPONDED THAT I DID NOT KNOW HOW TO DO IT AND THE GUY THAT WAS SUPPOSE TO DO IT WENT OUT FOR MANY HOURS, SHE THEN GOT A MAN WHO WAS DINING NEXT DOOR TO COME AND UNHOOK THE TRAILER....I HAVE NEVER HAD A PERSON TELL ME TO GO UNHOOK A TRAILER THAT I AM RENTING FROM THEM. I DO NOT WORK AT THIS ESTABLISHMENT AND TO BE TOLD TO DO IT WAS VERY CONCERNING TO ME REGARDING THE SAFETY PROCEDURES THAT ARE IN PLACE AT THIS BUSINESS. IT WAS ALL TOO SHADY AND I WILL NOT RENT FROM U-HAUL AGAIN!!!!
REBECCA LEasy pickup and drop off. Both places had friendly and helpful employees.
Tom WIn particular, Neha was very friendly and helpful. She made the rental quick and easy!
Jon NPut gas back in and still was charged for gas
ERIC WBest place to rent your truck from . Very friendly & customer service oriented staff. Highly recommended.
MANI TLooked janky
Shacrese HJay was great and pleasant to deal with. get more people like Jay
Mehran KThank you very much
Gerardo MConvenient, personable, and efficient. They had me on my way in no time!
TIMOTHY NReally nice manager, Jay. Polite, professional, had our equipment ready to go. I will use this again for another move in the future. Hope Jay will still be there.
Mary HThis has nothing to do with the location as such, but make sure that the renter understands how to return to a 24 hour facility. It was great to be able to return at any time, but I didn't realize I needed to use the app or website to return it. Please make that clear for the next renters. Thanks!
Dianna JMy uhaul battery died while parked. The person who I spoke to at the location was of very little help. He was really unhelpful, he hung up on me several times, and when I tried to ask him questions about what to do he met telling me “I’m just an employee, I don’t know.”
edward PTruck was smelly transmission sticks at take off rear shocks or tires were bad ride was rough and bumpy which are furniture bounce damaging bed and desk normally my experience are pretty good with U-Haul but not this time and location
KELLY LNot cancel my reservation for no reason. I received no phone call, no text, no email. Luckily, there was one truck left but then I’m somehow getting charged $30 more than what it said online. Awful customer service. The lady’s excuse for no communication? “I guess it was a busy morning”. Ridiculous.
Karlynn ETruck was a POS. Very dangerous
Robert GJust have another uhaul representative in the building.. at least 2 representatives to make the job easier especially when it gets busy…
klementina mJust remember to always check that the back door opens easily. I know the maintenance truck-checkers are pretty strong. So when they check over each vehicle that's returned they think it opens okay. But in reality those back lift doors can need some servicing to make them go up smoother without needing a ton of muscle. :) That's the only feedback I have. This place is excellent, and I'll probably go back there again next time I need a day rental U-Haul!
Gwen EEveryone was friendly, they explained things well, and the only weird part was parking.
Jay JHe made the whole experience of renting and dropping off so easy and pleasant. I will go here again. Thank you for being so helpful and wonderful!
KAREN WThe van was a little dirty
Emilio BThe staff was very friendly and the whole experience was fantastic.
bruce dVery easy and hassle free return.
John T