Customer Reviews for Diddys Vintage And More
(U-Haul Neighborhood Dealer)

Rating:

1.0

Nothing worse than a location that's not open during business hours. Not even in the sticks!

Rating:

4.0

Since this location closes at 1pm, I was to go on app when I returned the trailer. First question on the app is the location which I entered the zip code. It came up with surrounding area Uhaul locations but not the Grand Ledge location on Jefferson. I typed in ‘Grand Ledge,’ and still no match for location. I’m not techie, so maybe I missed something - but with closing at 1pm and no way to return it with staff, I took pictures and left a ‘review’ saying it was returned. Sure didn’t want to pay the $20 fee if you don’t report that equipment has been returned. Also, I paid $8 to cover if equipment was damaged under my care. Thought the bill total seemed higher than it should be, but I had left reading glasses at home. Turned out there was a $5 fee added in to cover the tires while I had it. This coverage was not mentioned to me at any time, but seemed odd to offer unless they check the tire pressure before you take it and when it’s returned to be sure the tires are tip-top shape. Just another fee add-on that customer should be made aware of and ASKED prior to it being added on as it is an OPTION - meaning ‘customers’ option.

Rating:

1.0

You double charged me. $64 when I picked up van then$149 later. Please fix this mistake

Rating:

5.0

Love being able to use a phone app to manage a rental. I remember the days when you waited in line to fill out triplicate forms.

Rating:

5.0

Another fine job. Very happy

Rating:

5.0

Third time i've rented this week and they're still amazing

Rating:

5.0

ANother fine job by this U-Haul crew.

Rating:

5.0

What an amazing dealer. I was in and out so quickly. Made the process easy an apple pie on Sunday. Couldn't be more thankful

Rating:

1.0

When we arrived at this location there was not a clearly marked office, however, there were trailers parked in the driveway. My husband backed the trailer and unhooked it in an open area next to all the other trailers while I set off to find an office. I found it on the other side of the building and the person there was clearly irritated that we had parked the trailer indicating that he wanted it on the other end of the row. I asked if he would like us to move it for him and he rudely walked away with his back to me and said nevermind just leave it there and that he would email me the receipt. My suggestions: 1. Put up an office sign indicating where to check-in. 2. Turn the office lights on so customers don't walk into a confusing dark room. 3. Be nice - it costs you nothing and when you are not, it motivates someone to take time out of their day to write a negative review (which could cost you in the long run).

Rating:

5.0

No one was on property to check the trailer in and it was during posted hours. They did send an invoice first thing the following morning to confirm the drop off.

Rating:

1.0

I am a 70 yr. old handicap guy, when I pulled in The guy there came to the door and said pull around back and drop it by the fence, I tried to tell him I would like and need some help But he just closed the door and went back inside. Will never rent anything from him again!!!

Rating:

1.0

They’re scamming people on Safe Trip. Without asking me/ which I declined online they automatically put it on. It happened to me and my son. I reserved a 15’ truck. I got there and they said they only had a 20’. I closed out the reservation which did not allow me or my son to take pictures of my mileage or gas. Luckily I still took a picture on my own because I know this place is scammy and they charged me for gas. 4 gallons. I would like to speak to customer service. This guy is probably charging everyone Safe Trip cause he gets a commission out of it.

Rating:

1.0

The owner was outside when we pulled up. Five of us African Americans got out the car and the employee said we looked liked clowns 😳getting out the car. The office was dirty and nasty. The truck was clean

Rating:

4.0

This was such a better experience than my previous experience at the Jolly and Cedar location. Previously I had a very poor experience by being bumped locations and delt with poor service. I'm always going to use Grand Ledge and already have made a future reservation.

Rating:

3.0

We rented a trailer for 2 days and returned it after 1 day before 4:30 and was charged 2 days.

Rating:

5.0

Great location and wonderful service with our uhual rental.

Rating:

2.0

Typical uHaul joint. I wouldn’t recommend or not recommend. It’s not the worst I’ve been in. UHaul picks are known to be sketchy.

Rating:

4.0

The mobile pick up was a rough go but got it figured out.

Rating:

2.0

No one there to assist with trailer drop over.

Rating:

1.0

At drop off I was greeted by a man who I'm guessing was the owner. I said I'm dropping off my trailer but I don't know how to take it off. I had just had the hitch and ball installed 2 days prior at the Rome, NY location. He yelled at me., "Why would you have a trailer and not know how to take it off?". I said "I wasn't shown", because I wasn't. He scowled and shook his head and proceeded to get down on the ground and unhook it, telling me it wasn't installed correctly, but not showing me what he was talking about. He got it unhinltched and walked away, back to me, saying he'll email my receipt. He never asked my name or anything, so I asked how he'd know it was me, and he said it's on his roster. No welcome, no thank you, just a thoroughly uncomfortable and demeaning experience. I was alone and had no one to witness this. I have just moved 2 loads from NY to MI, renting a 15' U-Haul truck and then having a hitch and 5 x 8 trailer applied to my Hyundai Venue for the 2nd trip. I've had nothing but good things to say about the first 3 experiences with the Utica, NY, Lansing, MI and Rome, NY locations, but I would never recommend the Grand Ledge, MI dealer to anyone under any circumstance. He was genuinely upset with me for doing what I had to do, return my equipment. It ruined what was a pretty flawless experience., up to that point.

Rating:

2.0

Being a multi repeat customer and have always brought equipment back the way it was with no damages! I shouldn’t get treated like a criminal for renting u haul equipment you’ve never had a problem with me in the past and I don’t see where I need to come here anymore. I’ll buy my own trailer.

Rating:

5.0

Everything was great but the a/c wasn't cold

Rating:

4.0

I had a decent experience. I was a little upset because I arrived at 515pm and was told by the guy in the morning he would be there as long as I was back by 530pm. He was not so I hadn't asked questions on where to park, or how to drop it off mobile. There were no parking spots available so I did my best parking it

Rating:

3.0

Customer service upon returning equipment

Rating:

5.0

This guy is the best. Best experience ever. If you need a uhaul go to Diddy’s Vintage in Grand Ledge ;)

Rating:

5.0

Having boxes on hand

Rating:

2.0

Two major problems with the rental. 1- the agent tried installing the trailer on my 2 5/16 ball. It didn’t fit and he didn’t notice. If I didn’t say anything, he would have left it sitting on top completely unlatched and it would have fallen off. 2- the trailer had no running lights. This was very dangerous because I was driving in the night

Rating:

1.0

The manager was extremely rude, hostile and told my 70 yr mother to FU@k off and hung up on her when I tried to call back and talk with him about all the over charges, he would not even give his name, I’m telling you do not go to the UHAUL in grand ledge mi on Jefferson st . I called the district manger of this area and file grievance against him for his very unprofessional behavior and treatment towards women, and elderly!!!! Very Unsatisfactory service

Rating:

5.0

You do a great job

Rating:

1.0

I expect to rent from a business or at the very least someone that is employed by the company. Location was hard to find the actual office and it seemed more like someone’s living room than a place of business. Had troubles with the online checkout process and when I asked for help he flat out said” I don’t know how to do that” what kind of rental place employee doesn’t know how to rent equipment from itself?

Rating:

4.0

There was some minor damage to the truck (which I took pics of for my security) when I got it and it sounded a bit rough, but it ran like a top, got decent mileage, was clean, and I would rent it again without a second thought. The guy who rented it to me was friendly and made the process easy. Good experience overall.

Rating:

1.0

Representative was rude. Equipment was not maintained. When a customer tells the U-Haul rep the trucks idiot light is on do not say "oh yeah, there's oil and an funnel under the driver's seat" It is not my job to put oil in your trucks. Will definitely not recommend.

Rating:

2.0

The guy told me the gas was full and bring it back full. I drove 10 miles and it took me 5 gallons to fill it up. When I asked him about it he just shrugged his shoulders. Very rude and bs!!!! $20 in gas to go 10 miles??!!!!!!!

Rating:

5.0

After hours drop off

Rating:

5.0

Great service and equipment.

Rating:

5.0

Service was outstanding. Trailer handled and trail very well. Drop off the trailer after hours. I should of waited to have the help getting it unhitched Was a vey good experience Thank you

Rating:

1.0

Be open when I reserve a truck a month ahead of time.

Rating:

5.0

Best location ever

Rating:

3.0

The guy who helped us could be nicer to his customers. He was slow at entering needed customer information but needed it to be given to him slowly. He could have asked us nicely to talk slowly to him instead of how he did speak to us.

Rating:

5.0

Very convenient location and I love the 24 hr pick up / drop off box so I don't have to work around lobby hours. Have used this place twice and will continue to do so.

Rating:

3.0

We called the general Uhaul phone number to get location updated and were told that the location had been changed. He stated that it didn’t get updated but he was accommodating to process the vehicle.

Rating:

5.0

Quick, efficient, and helpful. Only downfall was I set up my reservation weeks in advance for a location 2 miles from where needed. Received a call the day prior to picking up the smallest trailer that they were not going to have one but I could drive 30+ miles (44-50 minute drive) away to get it, or take the biggest trailer from the selected location at no extra cost, or get the middle size at same cost at a location 10 miles (25 minutes) away. This was frustrating as I thought the dealers worked together to get the trailers where needed. The hours were extremely limited as well fir the day of pickup (Sunday).

Rating:

5.0

Nothing, My experience was quick and easy the staff was friendly I would recommend this to my friends

Rating:

4.0

The gentleman in there was very nice and within a few short minutes I received the final billing statement in an email.

Rating:

1.0

Had to wait on the guy to come out front. Dolly lights didn’t work when he said they did

Rating:

5.0

Customer service at Diddy’s was great. Very helpful. The truck needed help. Cab was a little dirty and there were mechanical problems (oil pressure system).