Comentarios de los clientes para 6th Ave Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de 6th Ave Self Storage

Clasificación general:

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Willis Joe R.
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El cliente no dejó un comentario.

John Y.
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El cliente no dejó un comentario.

Patrick H.
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El cliente no dejó un comentario.

Maddison M.
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El cliente no dejó un comentario.

Lee P.
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Have employee follow Covid guidelines - wear a mask, social distance, etc. She did not check out my towing package (as stated online that he/she would), charged me for property protection (insurance) and would not/could not give me a refund after I refused to sign the invoice and told her I neither requested nor authorized the charge; she did not help nor oversee the loading of my trailer, she just pointed to a gate and said "go in there, come out there." I had to drive around the complex to find the trailers. Then I picked out mine (she never confirmed I got the right one,) and hooked it up myself. I never saw her again and just drove away. She acted like she could care less I was there.

Demetrius B.
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The experience was great and there isn't much to improve for the next customer walk-in customer. However the online experience for the U-Haul associates should be far more intuitive. When a customer completes all requirements online to include uploading documents and prepayment the system shouldn't prompt for completed tasks during the customers visit (destination, address, phone numbers, etc...). And on the customer side the system needs improvements. I uploaded my drivers license photo (front and rear) and data specific to me. A couple days before my reservation I continued to received notifications to upload the previously mentioned documents. This was a bit annoying and generated skepticism relative to the success of my online transaction. Also the Terms & Agreement Acknowledgement task needs a highly visible radio to initiate the process.

Sean H.
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El cliente no dejó un comentario.

Micheal B.
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No issues to discuss.

Beverly D.
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The woman working there was kind of rude.. she was away at lunch when we arrived to pick up our rental so we had to wait for her return. When she returned she took her time in opening up even though she saw us there waiting, I walked in and greeted her nicely, she did not even greet me, no customer service at all, just very matter of fact. Definitely need to work on her customer service skills.

Justin P.
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El cliente no dejó un comentario.

DEXTER F.
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El cliente no dejó un comentario.

Alyssa R.
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El cliente no dejó un comentario.

Raeisha P.
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El cliente no dejó un comentario.

joseph P.
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Same as you are doing

Claude M.
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El cliente no dejó un comentario.

Sheena R.
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El cliente no dejó un comentario.

Larry L.
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Uhaul changed the pickup location on a reservation that had been made for a week, but did not notify me until the day of the pickup when I was at the original location. As a result, I wasted nearly an hour of a very busy moving day. This location was good and the employee very helpful in correcting the Uhaul mistakes.

Victoria W.
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Good

Thomas C.
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El cliente no dejó un comentario.

Gregory S.
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El cliente no dejó un comentario.

Alexander M.
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They did not have all the equipment I ordered and said they can not take it off the bill. The person at the counter was saying that she does not work for Uhaul. She text Kevin (Uhaul manage?) to ask about the credit he said he will do it but it still have not been received. Truck had much more damage than what was marked and the app did not work

Kimberly R.
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Employee Mark was friendly and had a great attitude. Employee Joy was rude, never smiled and talked about me without talking to me. She should not ever serve the public!!

Cade J.
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El cliente no dejó un comentario.

Eleisha E.
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El cliente no dejó un comentario.

LEKETA T.
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El cliente no dejó un comentario.

Chad M.
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Returned my rented blankets. Got a phone call from this location saying I didn't return my furniture pads and the back of the truck was "completely empty." But the pictures I submitted of the truck on the app literally SHOWS the quilts in the back still in the packages. I didn't even use them!

Janell J.
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The lady I spoke with initially told me I HAD to bring the uhaul back to their location, which was a 30 minute drive. When there was a uhaul drop off 10 minutes away instead. I called someone else and they told me I was free to drop off the uhaul at any located. I'm not sure if she was confused by my question, but uhaul personale should be ready to advise their customers that they may return the uhaul to the nearest rental center.

Paul M.
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The truck still had glass case, dirt, grime, etc... in the cab. The back of the truck had a suppository and other "stuff" on the floor of the truck . The rental only went down hill from there. Truck drove terribly. The mirror vibrated so bad that you could not tell how many people were behind us. The truck consumed fuel at 7-8 mpg. way to low! The handling was bad entire trip which was scary at best. It makes me wonder if I should ever rent from UHaul ever again,

Ejemole O.
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El cliente no dejó un comentario.

Roxanne A.
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El cliente no dejó un comentario.

Christopher B.
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This location was great, but uhaul sucks. Do not ever just think that an email and text message are actually confirmation of your reservation. If you do that you will not get what you want, where you want, when you want. Uhaul is miserable with a halfway decent customer service department that just fixes what everything else screws up.

Roxanne A.
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El cliente no dejó un comentario.

Robert P.
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El cliente no dejó un comentario.

Kerry L.
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The girl who assisted us was very quick and professional !

rose S.
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Extend the rental time because things happen that you have no control of thank you.

clyde T.
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Truck was not ready no one called to notify me before I arrived then had to wait at least three hours for another truck was available it was not this location it was the vestavia hills location

jamie B.
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Picking the equipment up at 7am shouldn't be an option if the location is t open at that time.

Amie S.
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El cliente no dejó un comentario.

Martha G.
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The staff provided us with the special rate quoted.

JACQUELINE A.
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Mark is always pleasant and prompt and informative. Kudos....to MARK

Loretta H.
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Nothing. You're great!!

JACQUELINE A.
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Make sure the truck is fully inspected not just for gas and mileage.

Julie G.
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El cliente no dejó un comentario.

Mohamed M.
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El cliente no dejó un comentario.

Mary L.
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El cliente no dejó un comentario.

Keli E.
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El cliente no dejó un comentario.

Kevin F.
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El cliente no dejó un comentario.

Virnise H.
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El cliente no dejó un comentario.

Paul H.
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This location was the only one that really helped me. The other 4 I was in contact with were not. I now have an action pending at U-Haul customer service.

John Z.
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Nothing, Jason was very courteous and friendly.

tiffany C.
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Nothing u guys were Great!!!

Elizabeth S.
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The truck steer is dangerous. I would recommend a certified mechanic look at the sleeve in the column. The truck had pallets left in it and was dirty. It looked like someone hauled wood.

Christopher K.
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Truck was dirty inside, but did operate well.

Jay S.
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El cliente no dejó un comentario.

JACQUELINE A.
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El cliente no dejó un comentario.

Kessa F.
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Great service!!!!!!!!!!

VALENCIA B.
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El cliente no dejó un comentario.

George H.
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El cliente no dejó un comentario.

Jean S.
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El cliente no dejó un comentario.

FRANCISCO P.
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El cliente no dejó un comentario.

Ibukun U.
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El cliente no dejó un comentario.

David P.
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El cliente no dejó un comentario.

FAITH W.
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I received excellent customer service. The attendant was courteous and polite. The truck was clean and ready at the time I requested.

rick V.
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El cliente no dejó un comentario.

latoya H.
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El cliente no dejó un comentario.

RICHARD H.
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El cliente no dejó un comentario.

TIM W.
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When I rented this truck, I was told that I could return it to any Uhaul place in Arlington and that I could return any box I did not use in a saleable condition for a full refund. When I returned the truck, the guy said that he could not refund me on the boxes and that I would have to take them to a special place, several miles away, to get the refund. It is not so much that I did not get the refund on the 13 boxes but that I was LIED to about how I could return them. When I got the truck in Beaumont, the salesman seemed very annoyed that I was renting a truck AND getting some boxes. I did not take the boxes to the "SPECIAL PLACE" for the refund. I told the guy that if he wanted to take them, go ahead. The cost in gasoline and time would have been more than than the boxes would have brought.

Feiran H.
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Clean the truck.

DOMONIQUE W.
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El cliente no dejó un comentario.

James C.
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We were given a very old truck. We were concerned about the condition and age/mileage when we rented it. The man who helped us said "it broke down on the last lady who had it. I told them it has transmission problems as it had broken down before. The dont want to listen to me - they just want the money." Needless to say it did indeed break down on us. We had to call the 800 number which took an hour to get someone to us - then another 3 hours to fix. We lost over 4 hours due to this. We were very upset and callled the Uhaul that rented it to us as he said "if it breaks down on you call me and I will take care of it" of course no one answered the phone. We left 2 messages and no one seemed to give a damn one way or another. We will take our business elsewhere.

David S.
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El cliente no dejó un comentario.

patrick T.
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Let people know verbally the policy on fueling the vehicle after use. We were charged a $30 CONVENIENCE fee for someone to fill it up. On top of the $36 quarter tank they put in. VERY unsatisfied overall. WILL NOT USE SERVICES AGAIN.

DARLA H.
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El cliente no dejó un comentario.

MARTHA T.
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The staff was great, everything was great. Than you UHaul!

AARON B.
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El cliente no dejó un comentario.

SHAUNTIA A.
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El cliente no dejó un comentario.

Christian W.
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El cliente no dejó un comentario.

John M.
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Sorry guys, I had the equipment reserved at another location (Moores) before and two days before leaving I was assigned this one. The drive is small and makes it very tight to hook up to the trailer. The main business is tires and tire repair and thats what they do. Two subjects tried (TRIED) to place the trailer on the trailer ball, I had to do it, then they left.. I hooked up the chains lights, conducted the check on ramps, lights working and re check the ball and jack and went back and they were repairing a tire and the other working on another car. Not clean, and Not going back there.. I am not looking at another car in Neb. and think I am going with budget next time thanks

VENICE A.
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El cliente no dejó un comentario.

ERMA M.
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The truck broke down, by the time someone got there we lost three hours of daylight and help.

MEGAN M.
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El cliente no dejó un comentario.

THOMAS C.
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El cliente no dejó un comentario.

HAL C.
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They showed me how to save some $$$ on what I needed, were friendly, courteous, and happy to have my business.

DANIEL P.
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El cliente no dejó un comentario.

ROBERT W.
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Customer service is great,truck has lots of miles( old), I like to see newer trucks.

DYNEKA D.
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El cliente no dejó un comentario.

NASHEKA E.
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El cliente no dejó un comentario.

WATSON B.
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This location is run by thieves. We were charged a cleaning fee for a single piece of small debris in the back of truck. It was swept out before it was returned. It is a dirty and filthy place and the truck was in deplorable condition. We are lucky we got our furniture to our new place without incident. DO NOT CONDUCT ANY BUSINESS WITH THESE CRIMINALS.

LORI D.
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It was a garage & a really hot day. Did not get a receipt when I returned it because he was out of paper or ink for printer.

ANNETTE A.
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this office location need to be ready to service the customer.i feel the u haul service has been very poor on the phone service has been nerve unspeakable

James T.
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Truck was dirty, and so low on gas that it could not be dispatched. Then had to wait for replacement turn signal to be installed because I didn't want to drive 800+ miles without a left turn signal.

Bridgitte B.
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El cliente no dejó un comentario.

Kym M.
Clasificación:

Turn signal was not working we had to wait while it was being looked at. Was not fixable. Had to drive with it not working and worried about the whole trip. I do not like not knowing until the day before where we will beable to pick up trailer from

Jenna L.
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El cliente no dejó un comentario.

WILLIAM B.
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El cliente no dejó un comentario.

CARL CRAFFENS K.
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El cliente no dejó un comentario.

DHILRAJ T.
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El cliente no dejó un comentario.

SCOTT D.
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El cliente no dejó un comentario.

TAMMY D.
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transport trailer tire had 2 nails/screws in rear passenger-side tire that were discovered upon arriving to load at residence, 4 miles from pickup location.

SHALYSTA B.
Clasificación:

El cliente no dejó un comentario.

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