El cliente no dejó un comentario.Leticia B.
Customer Reviews for 66th Street Home Improvement Outlet Inc
(Distribuidor de U-Haul del vecindario)
Lubbock, TX 79412
Services at this Location:
- Lun.: cerrado
- Mar. - vie.: 10 a. m. - 5:30 p. m.
- Sáb.: 10 a. m. - 5 p. m.
- Dom.: cerrado
- 4/15/2021 - 4/23/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very nice and efficient staffKori L.
El cliente no dejó un comentario.Rebeca H.
El cliente no dejó un comentario.Wenyue L.
Drop and goVince O.
El cliente no dejó un comentario.LIDIA U.
We set up our rental to be contactless and to pick up the truck at the main uhaul location in Lubbock. We were sent to a small Home Improvement outlet to pick up the truck and nothing was contactless. We had to sign papers and swipe our credit card when we were told it had all been taken care of electronically. We also ordered shipping blankets and didn't receive them.DAVID H.
Reservation was not there at agreed upon time. Owner was very helpful and it ended up working out but only by luck. Frustrating that a reservation is that difficult to hold on to.Rodney W.
When attempting to drop off the truck and equipment the app was not working and the location was closed during the time of drop-off. Due to app errors, I was prompted to drop off the truck and rented equipment on the next day of business (Tuesday). I could not because I was leaving town the morning prior (Monday). I had to leave the truck in an unsecured parking lot.Gilbert C.
El cliente no dejó un comentario.Ruben P.
El cliente no dejó un comentario.CARLOS E.
Very accomodating and flexiable.Teresa M.
El cliente no dejó un comentario.Andrew D.
El cliente no dejó un comentario.Blake P.
Friendly Customer Service most importantly. Second of all someone knowledge or at least willing to answer specific questions and not treat the customer poorly because they are asking a questionJessica W.
Close to house, had what I needed. I tried the 'on line check in', but after I entered some info, saw that more info was asked for and then there was going to be a next step. Thought this was going to be one of those 10 step deals, so I decided to just check in at your location. Let customers know on the first screen how many "screens" there are.William K.
El cliente no dejó un comentario.MARQUETE P.
El cliente no dejó un comentario.BRADLEY M.
El cliente no dejó un comentario.Steve C.
Great in person service. Terrible service on the pick up app. The lady helping me kept me waiting for 5 minutes at a time between chat responses, strung me along for 30 minutes, and then simply abandoned me. If the physical location hadn't opened, I don't know when I would have picked up my truck.Clayton B.
El cliente no dejó un comentario.Kurt A.
El cliente no dejó un comentario.Brandon G.
The owners were closing for the day when I arrived. They reopened to accept my drop-off and made the process a smooth transition.GEORGE R.
They were closed so I did the self check in.Eric C.
U Haul representatives was great to work with. They tried to resolve a problem that I am VERY VERY dissatisfied with U Haul corporate rate structure. I rented this same trailer when moving to Lubbock 2 years ago for $375 but on the return trip back to TN this year, I had to pay $570. This is terribly inconsistent and I am very unhappy with this price gouging from U Haul. The pick up location did not have to move a trailer or anything extra for me, therefore there was no reason for having to pay the extra fee other than the fact that U Haul can adjust their rates depending on situation and timing.Michael S.
El cliente no dejó un comentario.Emily W.
Everything went great! Dave and his wife are wonderful people, really helpful and friendly. \We will certainly go there if we ever need to rent a trailer or truck. Good Job!!Delores R.
Amazing customer service on the returnbrittany M.
El cliente no dejó un comentario.Thedore M.
El cliente no dejó un comentario.Juan A.
Very nice gentleman at this place.Phillip M.
El cliente no dejó un comentario.Yvonne H.
El cliente no dejó un comentario.Dana F.
El cliente no dejó un comentario.danny C.
El cliente no dejó un comentario.Donald F.
El cliente no dejó un comentario.Blaire B.
El cliente no dejó un comentario.Bret T.
El cliente no dejó un comentario.Dean B.
El cliente no dejó un comentario.Carey O.
El cliente no dejó un comentario.Mark A.
Customer service was excellent and fast. No need to change anythingTerry H.
El cliente no dejó un comentario.James G.
Location was only 2 blocks from my house. That's what made it excellent.Sandra T.
El cliente no dejó un comentario.Toni D.
The breaks on the 20' uhaul were grinding and windshield wipers were useless. We drove in heavy rain and had 2" visibility due to the state of the wiper blades. I think it would be helpful if all features on the trucks were tested before renting out.Katherine B.
They told my husband it had to be back before 11 and no one was there to help him unhook it. He is over 70 and struggled with it for a long time and in the process he hurt his back. So in the future someone needs to be at the location to help old folks unhook. I am so upset !Kenneth M.
El cliente no dejó un comentario.Donna B.
Excellent customer service kind and compassionate representative 10 starsTimothea R.
Drop off location was ok.Mark W.
Drop off location was great.Mark W.
El cliente no dejó un comentario.Sarah D.
El cliente no dejó un comentario.Tyler T.
El cliente no dejó un comentario.Edward H.
Dave was a jerk. We got a text about late drop off, from UHaul, so we called twice and left a message. Dropped the truck off about 3 hours late, because of rain the day before (moving day). Dave charged us an extra day for the truck and charged us for not folding the pads. Jerk. Attitude was terrible. Absolutely no empathy. Said maybe someone would have needed that truck right then, but he had two other identical trucks at his yard. His customer service skills are poor. Fine if we have to be charged, but what a jerk he is. Will NEVER use ANYTHING from his location again. Never. Ever. Even his supervisor, Trey had absolutely no empathy. We had just spent over $400 on the rental plus another $200 in fuel. Terrible experience at this location.Robert L.
El cliente no dejó un comentario.Clay J.
El cliente no dejó un comentario.Judy R.
She was very helpful. No hassle.Edward T.
This has been the absolute worst experience of my life, I feel horrible for anyone that has to work with U-Haul!!! Being told that you're incapable of taking simple instructions and don't know how to read, is NOT something I would want anyone else especially a loved one to have to experience!Abigail J.
El cliente no dejó un comentario.Donna P.
El cliente no dejó un comentario.Cheryl C.
Everything was great, prompt and courteous staff, fast to process the return which is especially appreciated after a long drive.joab C.
El cliente no dejó un comentario.Patricia A.
El cliente no dejó un comentario.jimmy R.
El cliente no dejó un comentario.Elvis M.
El cliente no dejó un comentario.Kevin M.
Very helpful and made the check in experience effortlessCurtis A.
Satisfied Customer hereAaron G.
El cliente no dejó un comentario.craig H.
Everything is good.Jose R.
El cliente no dejó un comentario.Charles S.
All the employees were super friendly and helpful I would recommend this location for any of your needs.Larry S.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.Cynthia W.
El cliente no dejó un comentario.David G.
We literally got the only truck left in Lubbock. Great servicejana S.
El cliente no dejó un comentario.Theodore B.
El cliente no dejó un comentario.Jeff W.
El cliente no dejó un comentario.Joann H.
friendly and efficientjaechun Y.
El cliente no dejó un comentario.Aaron K.
Very unfriendly. Close to being rude.Dana P.
He has good customer service skills.James T.
El cliente no dejó un comentario.Judy G.
El cliente no dejó un comentario.chris T.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Sue H.
The office was clean and the personnel was friendly and helpful.James T.
Store is closed on Monday & Tuesday's!ANDY L.
El cliente no dejó un comentario.Georgia V.
I wasn't 100% clear on where to park the truck, so I apologize if it was inconveniently locates, however, I received a phone call that provided clear instructions on where to drop off the keys. I was able to drop it off after hours and it was super convenient being in a new town. Thanks for the help!Karlissa C.
El cliente no dejó un comentario.bart G.
I really enjoyed the customer service at this location. Very friendly!Douglas A.
El cliente no dejó un comentario.Roy S.
El cliente no dejó un comentario.Donald F.
El cliente no dejó un comentario.Domingo D.
El cliente no dejó un comentario.Mollie L.
El cliente no dejó un comentario.Eric S.
Rep was very friendly, even though I had rented a trailer before he made sure I knew all the pertinent and safety information.John H.