Customer Reviews for 57 Auto LLC
(U-Haul Neighborhood Dealer)

25 comentarios

371 S Westfield St   Feeding Hills, MA 01030

(413) 272-0022

Horario de oficina

  • Mon-Fri: 10 am–6 pm
  • Sáb.: 11 a. m. - 5 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(413) 272-0022

371 S Westfield St
Feeding Hills, MA 01030

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 10 am–6 pm
  • Sáb.: 11 a. m. - 5 p. m.
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

This location is only for those individuals that don't mind doing the check in online. There are no customer service representatives available at this location. The check in process was frustrating, having to gather all the information for yourself. The truck was return on low gas, which was then my responsibility to fill to the correct drop off level, so I don't see how that is fair at all. I also rented a hand truck (dolly) to help with my move and it wasn't in the truck or at the location, but I was still charged for it, so I had to get in touch with U-Haul to get a refund. The entire process was just exhausting. And returning the truck was a super long process because you have to submit a ton of pictures of the truck in order to get through all the return screens. Next time I'll just go to an actual U-Haul center for a rental.

Melissa L 
Clasificación:
3.0

The self serve pick up process was an absolute nightmare and customer service would not pick up the phone to help

Nicole W 
Clasificación:
5.0

Pick up location was convenient. The truck was new...big improvement from last uhaul rental.

Robert D 
Clasificación:
3.0

None of the items I requested were left in the truck for me at pickup since I picked up past operating hours

Jordan D 
Clasificación:
2.0

N/C

Michelle W 
Clasificación:
3.0

This was my first time renting a u-haul and the process was way to long, from being at the location and getting in the vehicle was 2 hrs. And not know when we dropped it off that we had to do all the steps again in reverse and by then my husband had already put the keys in the drop off box. The inspections should b better.

Carrie B 
Clasificación:
1.0

they took my deposit then tried to charge my card an extra $61 never in my life was a u-haul $110 total

larry d 
Clasificación:
3.0

The weather stripping on the driver side door was falling off and I was charged an extra $15 for safe move which I declined

Christopher S 
Clasificación:
4.0

El cliente no dejó un comentario.

Reynaldo D 
Clasificación:
5.0

For some reason. Not to good communication in making reservations by phone .For me on Pick up was not accepting my picture, and on return spend 30 minutes to upload one of the pictures of vehicle. Same not accepting

dmitrii c 
Clasificación:
3.0

Dropping off my uhaul and trailer was super easy and convenient for us. ¡Gracias!

Michelle P 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M 
Clasificación:
1.0

The personnel at this location were not too professional, showed little to no interest in providing assistance regarding the U-Haul rental. They did not provide equipment requested. They provided little to no assistance with not being able to check out a vehicle and provide the keys. I was instructed to change my reservation to a 24/7 self checkout, and to do it myself. I was instructed to call back if I needed help, and when I called back or sent to voicemail multiple times. They were not present during listed store hours.

kimani F 
Clasificación:
5.0

Easy load, great location

Aaron N 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G 
Clasificación:
2.0

My reservation was for 12:30. The clerk went to lunch at 12:30-1:30. The young man left in the shop had no idea how to help me. He called a person who said to do online check in. As in my previous terrible experiences with uhaul this system did not work either. The man in the shop would not get the clerk on the phone to assist me or ask him to return to assist me. I ended up having to sit in the office and call the 800# to get assistance which also took several tries of the same process to get it to work. VERY POOR SYSTEM, VERY POOR APP AND FUNCTIONALITY AND EXTREMELY POOR CUSTOMER SERVICE!!!

Michelle P 
Clasificación:
3.0

Better open business hours

Timothy B 
Clasificación:
1.0

They are very rude and forgot to give me my dolly. Not happy.

Andrew B 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK M 
Clasificación:
3.0

There was a lot of confusion with my reservation but Kerry ( Kari) was hardworking professional and thorough. He fixed it all and I really appreciated it! He was super busy as evident by the long wait but did not let his pressure influence our interactions! Bravo!

Gretchen R 
Clasificación:
1.0

The truck was not cleaned out at all. There were pizza crumbs and a piece of greasy pepperoni on the seats and floor. The back had not been swept out--I had to do it, it was very dirty. The driver side mirror was also broken and should have been long replaced.

Konrad S 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph S 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M 
Clasificación:
5.0

El cliente no dejó un comentario.

dominic c 
Clasificación:
3.0

My first time using the App. and this location. Charged me for keeping the truck over night when I had returned the truck early. It was not clear that I needed to return the truck in the App.

David M 
No se han enviado comentarios para esta ubicación.

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