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AMANDA STERLEENE PIERCE
Customer Reviews for 53 Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No body was there i was lost because i didn’t know where to drop off the keys
Natalia MacahadoI waited over a half hour for someone to show up so I could drop this vehicle and trailer off. There was hardly enough room to get it in off the highway and not a sole in sight. I eventually called the pickup location for advice. Then decided to hit the key box and go. My opinion this location should lose the dealer options from U-Haul.
Micah Fritzthey were extremely helpful with all my questions, i had to contact them several times during my trip with questions on storage and time extensions.
LORA LYONSCould improve all of the above
Kaitlyn KregerGood customer service!
Ken JonesThis truck is DANGEROUS !!!!!!!!! It shouldn’t be rented out to anyone without it throughly being checked out!! Trucks shakes bad at speeds over 55 and fishtails at any given moment!!!!! I literally made a video of how bad this truck operated!!! Uhaul could possible find themselves with a lawsuit concerning this truck!! It took everything I had to keep it in my lane, it is obvious to me something is seriously wrong because even when the wheels are straight the steering wheel turns to the left! Waiting to hear back from Uhaul on this claim #3818304…I deserve some type of discount to have dealt with such a dangerous truck!!!!
Clara MooreNice ppl quick and easy to return.
WILBERT NEGRONEasy to find and very friendly. Helped me in the checkout process.
MARTHA MCCARLEYPeople were super friendly and helpful. Would highly recommend.
LOREEN KERSEYThey were very helpful and fast also,no waiting.
Frank RochelleIt shouldn’t be left on E for us to fill then we fill it for the next customer. It should be on full then we replace the gas we use.
Karen MontiethNothing
Anthony MauroVery happy with this location in general. She was leaving early but stayed late to help me once my reservation went through
Sidney SCHMIDTthe car trailer had a blowout and the front axle broke. It took 4 1/2 hours to get a replacement trailer. I was stuck on the side of the road 5 hours from home.
Michael DhoogeLocation looked like a junk yard, it was out of the way in a remote location that wasn’t convenient to get to. The u-haul was not clean, I had to sweep it after using it so we wouldn’t get charged for the trash left in it.
Bradley DolakHad what I needed at an affordable price. It was a seamless transaction.
Mitch SprungerNothing at all. Wendy was great. If I ever need a truck again I know where to go.
Frankie SmithWhile the uhaul was clean it smelled like cigarettes
Raina WalmerGreat experience
Jenna morrisWe were charged for missing furniture pads that never left the vehicle that we used. The truck was dirty and the trash in the back included used razor blades. The people who run it were very nice and helpful, but I'm not happy being charged for missing equipment when it was put back on the truck.
Dottie HerringSuper friendly and amazing
Lataysha JamesSean and his dad were phenomenal, they came in surveyed everything that needwd to be moved into storage for our PCS move to Okinawa. They made it work and were some of the most efficient movers i have had in a long time out of 18 years of military service
Cesar Araujomake sure the rental is properly serviced . engine light came on and oil life was 0
RAY WEATHERSOutstanding service, from beginning to end.
Patricia MadisonPlease inform customers to place their floor boxes and the ones closest to the doors in plastic.
Beverly PickettWay better than the one on us 17/ Marine blvd. Really helpful and friendly
carus brownThe service person doing my rental was very kind and also very professional. I would recommend them again.
Dennis ClarkThe only negative experience I had was that it was difficult to find a gas station to tap off my tank prior to returning vehicle. Obviously, this is not necessarily a fault of the business, just the location. One of my better experience in a long while. Great customer service, very friendly staff. Would definitely recommend to anyone.
ADRIAN GLASGOWU-Haul's computer system for the reservation was down while trying to complete the transaction. We were at the location near an hour just trying to complete the reservation so we could leave with the trailer. Computer system needs to be updated so the franchise dealers can get into the system
KELLEY PEEBLESNothing, Wendy and her crew were extremely courteous and efficient.
JUSTIN FUQUAAwesome staff!!!!!!!
JOANN FLYNN