Customer Reviews for 52nd Gas Plus
(U-Haul Neighborhood Dealer)

Rating:

1.0

The attendant in that location has very poor attitude. He didn't even know why he was overcharging me, he told me to call Uhaul customer service as he is not even getting paid for this service he's rendering to me. I've spent almost an hour trying to figure out the overcharge until I get to the 3rd agent on the phone and explained to me that I checked in at 4:30 but I was returning the trailer at 5pm the following day. So then, once that was explained, the guy brought me to where the trailer was parked and the lot was so muddy and there's mud all over my shoes that got into my car. I had to wash to shoes and my car just to clean off the mud. This is disappointing, I booked the trailer in advance, it should've been parked where the pavement is.

Rating:

4.0

The agent was very helpful and courteous

Rating:

1.0

Absolutely tragic experience starting with location change to basically a junk yard rather than actual UHaul centre much further away. Location asked us to hook up and move another trailer in order to access our reserved unit. Trailer was in disrepair and had hole to exterior, filthy inside, wiring to brake lights not working. Staff completely unknowledgeable in trailer maintenance or ability to fix unit. Had to go to auto parts store to purchase necessary part and then to originally reserved UHaul location to complete repair to ensure trailer was safe and functional. The whole process took over 3 hours and wouldn’t have even been possible for the average person without extensive tow-haul knowledge. We were promised a refund, but received nothing back. Avoid at all costs!

Rating:

5.0

Excellent service

Rating:

5.0

Friendly family place

Rating:

5.0

Good customer

Rating:

5.0

You guys are really fast to set up rent the u haul 10 feet. That is great. I was in another u haul once.it.took me 1 hr to be able to take in another franchise. Keep it up guys!!

Rating:

5.0

Awesome Service, Great People, the representatives are super friendly and professional

Rating:

3.0

The drop. Off location asked us to take a picture of the - because he didn't even want to go and look at the he asked us if there was any damages to it and the only reason he went to look at the truck at all is because we parked it at the gas pump and he had to move. It. When we complain about our service from the start. He told us to fill out the questionnaire.

Rating:

5.0

The gentleman behind the counter was very helpful. Much appreciated.

Rating:

5.0

My good brother salman help me well and he is a very kind and helpful person. If you need help here in uhaul rental branch look for salman. Very knoledgeble on his job. Well done... thank you...

Rating:

1.0

The process took over half an hour before I could start to do my paper work, which I had to start from scratch. Not sure why this happened as I had previously reserved and completed the early checked in. -Get the trailer home and the tire is flat. Luckily I had a air compressor in my truck so I could fill the tire up. -I then load up the vehicle that I'm towing and realize that the tire strap is torn and is to short to strap the tire down. Very un-impressed.

Rating:

5.0

Very amazing experience , salman was great to deal with!!!

Rating:

1.0

Worst experience of my life. Never going to that location again. They scam people. First i was told i can drop the truck at any other location free of cost but when i tried to drop off the at other location i was told to pay $100 extra.

Rating:

5.0

The man and lady were excellent to deal with, very nice, will be back for sure. Fast and efficient.

Rating:

1.0

Customer service there so bad. Take everything so long and not even say anything or explain.

Rating:

1.0

Worst U-Haul location I have ever dealt with and there have been many. On pickup the attendant told me I couldn’t have the trailer as it was blocked in. It was not. Drop off took too long. Different attendant didn’t know how to check me out and had to call someone to assist. I won’t rent from this location again.

Rating:

1.0

The person at the location was on his first day with absolutely no training, not to their fault but he was unable to find my reservation on his computer and took nearly two hours to figure it out while on face time with his boss. He had to give my credit card information over face time so his boss could figure it out. I was late for my scheduled car viewing & on top of that I got double charged for the trailer. It was picked up & dropped off all within 6hours & I was charged for two days. The trailer was parked in the very back of the lot buried in snow (had to put my truck in 4wd & back the trailer out of the lot) I had to personally clean the trailer off to inspect the condition of it.

Rating:

2.0

First off, was not clear where the truck was parked, located truck in back by itself not with any other trucks. Second, the truck would not start. Employee went under the hood and reset the battery and truck started. Pickup was 8am I didn't leave till 9:02am. Drop off was smooth the employee was efficient, in and out.

Rating:

1.0

Total trash

Rating:

3.0

Parking location on the drop off was so dirty

Rating:

1.0

Learn how to keep a reservation at set location

Rating:

1.0

They were the worst store owners I dealt with. After I went thru all the steps to check in online and get approval and pay. I had to go inside to get the keys to finalize the pick up. The owners said they won’t let me just pick up the order without taking my information and credit card info. This is after I told them I did it all in the app. They then took pictures of my ID and credit card in their personal phones. Never again

Rating:

3.0

The only comment is that uhaul should fill the tank of the rental truck to full so a customer will know how much gas to put back (to full). Instead they give it to you only partially full and you have to figure out how much to put in, to get it back to partially full (where it was at). If you over fill, you do not get your money back for the extra gas you may put in.

Rating:

3.0

Located behind a gas station, yard was filled with construction equipment and semis, had to weave into a back lot to drop trailer.

Rating:

1.0

The service was terrible. The person who helped me had very little knowlage about Uhaul. She sent me to a muddy area of their yard to pick up the trailer by myself with no help ... I would never recommend this location.

Rating:

3.0

There was some miscommunication somewhere and this location believed the truck was returned two days late, which it wasn't. Unfortunately I didn't understand what the gentleman was saying and I was charged late fees even though I explained to him repeatedly it wasn't late. In fact, I still had two days left! I also returned a ratchet strap that I hadn't used and was told a refund had been processed but later found out it had not. I spoke with UHaul and all issues were fixed or in the process of being fixed.

Rating:

3.0

The truck was almost empty when I picked it up

Rating:

1.0

Know what you are doing. Service vehicle. Take insurance charges off as suggested, fleet insurance overrides insurance from agents, and is much better. Will never use that location again…period!!!

Rating:

4.0

Be careful

Rating:

2.0

8.30 open at 9.15

Rating:

1.0

Old crappy gas station out of nowhere, with homeless people around ... can provide some photos of this messy place.

Rating:

5.0

They at least tried.

Rating:

1.0

This place was a complete shitshow. Was there for at least a half hour and I was the only one there. Don't think they know what they're doing. Will never go there again.

Rating:

2.0

Tow dolly was stuck in a mud hole and snow bank and had one tire partially flat

Rating:

5.0

Clerk was delightful to deal with - very professional and quick. Made the whole process a breeze

Rating:

1.0

This location looks like a junk yard! Mud and large puddles to travel around to hook up trailers. The trailer itself is filthy dirty, and the lights don’t work, at first location i went to there was 5 trailers with none of them ok for use , so a very frustrating experience,i would suggest using a different company if possible!! Signed lost and bewildered PS I would have put 0 STARS but it will not let you

Rating:

1.0

They charged me for three days when I had it for one. When I dropped it off, there was no drop box so had to return the next day to return key. Charged extra gas charge and service charge, after I put gas in. Will never use this location again

Rating:

2.0

I paid $80 for rental and equipment, (ie: the dolly). Truck wasn't clean, then after returning the vehicle after hours, couldn't do it through the online instructions so had to use more gas to drive it back costing me $15 more. I live down the street.. shouldn't of cost me over $100 to rent a uhaul for an hour. Unimpressed.

Rating:

2.0

They did not know what furniture pads were. The truck only had ¼ tank of gas in it. And the whole process took 2 hours to pick up the truck.

Rating:

4.0

The attendant was quite helpful despite being the only employee at the station.

Rating:

3.0

Expect early drop off

Rating:

5.0

Excellent customer service

Rating:

1.0

Terrible experience with staff and invoicing. Counter staff were not professional. Went to pick up my van and was told it was at another location and had to drive another 20 mins. U-Haul never communicated this change of pick up to me. I was quoted a price for mileage and told them where I was going, had to pay an addition $130 for mileage. Would not recommend!

Rating:

2.0

Explain charges more clearly then just stating the final amount.

Rating:

2.0

Lite wiring an issue I had to buy new harnesses jury rig broken wire and then all good for 2500 mile trip

Rating:

5.0

Just make sure the trucks are excessable and not blocked in

Rating:

1.0

Was told we had to pay more after we had given the truck back

Rating:

1.0

Employee wasn't very friendly or helpful

Rating:

4.0

Training of the staff

Rating:

1.0

Have the outlet actually care about representing your company. Their knowledge of your products and options was non-existent and the first truck they rented me had to be returned as it was being used to store the owners junk. It cost me 2 1/2 hours of my life.

Rating:

2.0

It’s not the location that reflects UHaul customer service. It begins at the first contact point, which would include successes and failures, throughout the entire experience. Although, the service representative was polite and knowledgeable, there appears to be a disconnect between the call centre, and the pick up centres. Even though my rental has been returned. I’m still waiting for a call back regarding wiring installation.

Rating:

5.0

Good for now

Rating:

4.0

The verification and sign out process for the equipment was somewhat delayed due to a poor system connection between uhaul and this Neighbourhood Dealer location. Information had to be repeated and re entered 2 or 3 times.

Rating:

5.0

Keep up the good work!

Rating:

1.0

Took 45mins to pick up a trailer despite booking and completing all forms online. Trailer tires were worn down to the wear bar on the drivers side and safety chains were incorrectly installed on the tongue of the trailer.

Rating:

4.0

Everything was good. Truck was ready when I arrived. Check in process took a bit of time but that appears to be associated with the U-Haul process not the local operator

Rating:

4.0

The guys were friendly, helpful but a little slow getting the computer application up & working.

Rating:

2.0

Not organized, not helpful

Rating:

2.0

Was sitting on his phone not paying much attention and after I had asked 3 times where and how to drop the trailer off, he confirming me that I understood. Came outside after I already dropped the trailer and asked me to move it.

Rating:

5.0

No Comments

Rating:

4.0

Friendly, helpful and professional. He should be transferred to Acme. A great experience with him and his customers.