Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great facility and great customer service. Very convenient location.
JAMES GOLDSWORTHY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Baker
Rating:
5.0
The man that works in the office is wonderful. Answers the phones after hours and always answers when we have a question or concern.
Brandi Jackson
|
Overall Experience
Rating:
5.0
Very friendly staff and reasonable prices.
Kevin Baker
|
Overall Experience
Rating:
5.0
Always clean. Felt like everything was secure. Always someone friendly if I had a question. 5 star rating.
PENNY JARECKI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa Harrison
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yulonda Fleeman
|
Overall Experience
Rating:
3.0
Everyone at 51 Storage were extremely helpful and courteous, the facility was well maintained and clean. However the mouse problem is not OK. Received damage to multiple items due to mouse chewing, urine and feces. Protect your belongings.
Johnny Clements
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tony Trammell
Rating:
5.0
The website was easy to use and alsl details was includes for the properry. Caroline was very professional and straight forward with my registration process on the phone. The whole process was easy and I didn't have to go to the office to sign any paperwork just do an e sign on email. The dis locks they sell works good and you can use your own locks as well and they leave it in your unit, they cut the package open for you so you don't have to do it. I really like the fact they are 24 hours and a live on manager is on site if you need them. Finding the storage unit was easy. Storage I rented is clean and leaving the site was easy. So far I really like my experience and they really helped my whole moving process quick and stress free. Would recommend for anyone needing storage rent.
Ha Tran
|
Reservation
Rating:
5.0
WE CANCELLED THIS CONTRACT ALREADY!
Sherry Moris
|
Reservation
Rating:
5.0
We stored our travel trailer there for about 1.5 years. The office staff is friendly. The price was reasonable for a covered spot with electricity and easy to access. We only left because we no longer needed to store our RV.
tia scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toi Galbreath
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KARA STEWART
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Max Miser
|
Overall Experience
Rating:
5.0
Very good facility. I needed to arrive while office was closed. They got me fixed up online so I could move it. Nothing but good to say about 51 storage
James Williams
|
Reservation
Rating:
5.0
good
Terry Hix
|
Reservation
Rating:
5.0
I always felt safe and secure in the facility. Would definitely use it again if I needed the storage space.
Dan Flint
|
Overall Experience
Rating:
3.0
Wasn’t able to get our cash deposit back on-site. They had to submit a request to U-Haul and then they mail out a check.
Chase Hampton
Rating:
5.0
Customer did not leave a comment.
Toni Hanson
|
Overall Experience
Rating:
5.0
Nothing all was great
myna watson
Rating:
3.0
Within the 3 years of having 2 storages at 51 Storage, the price kept on increasing.
Dominic Nguyen
|
Overall Experience
Rating:
5.0
Went well I had to move to another unit last minute due to space was fortunate for help to move to bigger spot
Janette Leddon
|
Reservation
Rating:
2.0
Train the employees before letting them work solo. Spent 45 minutes waiting for the employee to get the agreement filled out.
RONALD PACKER
Rating:
5.0
Customer did not leave a comment.
Cris Aston
Rating:
5.0
Great reception, helpful staff. Thanks 👍
George McDavitt
|
Reservation
Rating:
5.0
Super helpful
George McDavitt
Rating:
5.0
Great storage facility. Loved the easy entry/exit access through the app. Employees are very nice and helpful.
JENNIFER HUNTER
|
Overall Experience
Rating:
5.0
great location
faisal reza
|
Overall Experience
Rating:
5.0
Grade of A+
Charles Wyatt
|
Overall Experience
Rating:
2.0
This location felt like it was in the middle of nowhere and was closed at 5pm on a Friday. Trying to find it at night was not easy. Only chose it because it was on the way home.
Michael Marrs
Rating:
5.0
Angie was great. She was real friendly and helpful and it was real easy to pay the rent with her via text. If I ever have to rent again I will definitely go back. Thank you Angie from Gainesville tx
Kelly Laird
|
Overall Experience
Rating:
5.0
We were completely satisfied with 51 Storage. The location was convenient and the staff very courteous. We felt that our belongs were safe and we alway felt safe anytime we needed to pick something up.
DONNIE PORTER
|
Overall Experience
Rating:
3.0
We had issues getting the U-Haul back on time. We called uhaul and talked to them about bringing it in the next day and was told that that would be fine with no charges that would not be a problem. Then we were charged for two days of being late instead of just the one that we were late. When we called customer service we talk to a man at 918-259-0332 and he was not accomodating at all. Would not even listen to what we had to say. We were lied to by several people. I know no one cares though by the way we were treated.
Lisa Nix
Rating:
5.0
Customer did not leave a comment.
Duane Walterscheid
|
Overall Experience
Rating:
5.0
Professional and friendly. Would recommend!
Stacey Jones
|
Overall Experience
Rating:
5.0
They need a restroom for customers.
George Christian
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Octavio Saldana
Rating:
5.0
Customer did not leave a comment.
gary reynolds
|
Overall Experience
Rating:
5.0
I had my storage unit for about maybe 6 months and when I came back to get my stuff the unit was COVERED In LIVE and dead spider, crickets, ROACHES, and many more bugs AND the DUST was just awful.. I wouldn’t recommend this place to anyone unless you want your stuff covered in cobwebs insects and thick dust. And to add the reason I canceled I had auto pay and one month I was expecting it to come out and it never did so I called and they said “someone” called and said we were going to cancel and move out.. idk who else would have access to my stuff but that did not happen. And they were trying to make me pay an extra $15 fee for their mistake and they ended up charging me the fee anyways even tho it was their fault. And then when I called to cancel because I was so upset and worried they would do that again they said I owed them $95 after just paying tue last month. And a $15 charge for their mistake. So I do NOT recommend this place. I have to go get so many things cleaned and or throw away…. Save your money it would be Better to just leave your stuff outside.
Breann Rangel
|
Overall Experience
Rating:
5.0
The fact I set up my storage and was able to use it without seeing someone in person is amazing. I was in a bad spot when I needed to rent it. And they made that process smooth as CAn be.
Krystal Mills
|
Overall Experience
Rating:
5.0
It was so easy to return no staff necessary.
Mari Macomber
Rating:
5.0
Everyone that I talked to at the 51 Storage was friendly and helpful. I will be happy to rent another storage unit from them if the need arises in the future. Very good experience.
Marilyn Burgess
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jimmy Smith
|
Overall Experience
Rating:
5.0
Never went in the office, didn’t give me any option for that
Darrin Demarais
|
Overall Experience
Rating:
5.0
Thank you for the years I had been ;with you. You just got too expensive for me to maintain a storage place. Mary Rees
MARYANN REES
|
Overall Experience
Rating:
1.0
Worst service I’ve ever had in any business!
Jimmy Smith
Rating:
5.0
Customer did not leave a comment.
Ali Roper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allyson Bailey
Rating:
5.0
The uhaul representative was extremely efficient and helpful.
Highly recommended.
Thank You
Kenwin Lee
Rating:
2.0
When returning truck have more friendly customer service.
Dawn Shapley
Rating:
5.0
Customer did not leave a comment.
Stephen Cronin
Rating:
2.0
Correct the hours on the website. Don't change someone's reservation without proper identification (mine was changed by two days and given to someone else with my credit card). Vehicle milage was off by a couple of miles.
Colleen Hammond
Rating:
3.0
Customer did not leave a comment.
Terry Wold
Rating:
5.0
Very clean and well maintained.
katie JOHNSON
|
Overall Experience
Rating:
5.0
I was very pleased and did not have to worry about my belongs. Thank you so much.
Donna Masar
|
Overall Experience
Rating:
5.0
Nice place no problems, worked out great for me.
Penny Marshall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy Kittler
|
Overall Experience
Rating:
5.0
The owner has always been helpful and kind. Need pickups in Gainesville sometimes that would help.
robert dalluy
Rating:
5.0
Customer did not leave a comment.
TATUM DOBSON
Rating:
5.0
the man running the place is extremely professional. I only had one problem while renting here. the uhaul webpage was down and I couldn't pay my rent online. The owner took my call and told me that he wouldn't worry about late fees since I called him. I know that people probably come to him with problems all the time, but he was just good at customer service. I hate to leave a place that was so well run. I moved into a new place with more room otherwise i would stay a customer.
mathew burkepile
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Donna Edington
Rating:
5.0
Yes, the personnel was very helpful
lester henley
Rating:
2.0
I ordered two dolly’s and furniture blankets with the truck reservation. None of those were available. The site stated that his hours started at 9 am…he made us come back an hour later. It’s housed inside a convenience store. He could have given us the truck then as it was there. We had to find something to do for an hour.
Melissa Lewis
Rating:
5.0
It was convenient and helpful at the time I needed it.
Richard White
|
Overall Experience
Rating:
5.0
Very nice people and great facility.
Gene Beaver
|
Overall Experience
Rating:
5.0
great access and multiple access locations and wide aisles for ease of getting around. management very friendly and helpful.
Tom Kader
|
Overall Experience
Rating:
5.0
I would recommend this to anyone that is looking for a nice, clean and secure place to store belongings.
perry walker
|
Overall Experience
Rating:
5.0
It was a great experience for me and my comfort level was great knowing my stuff was secured.
violet scott
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KENT WOLF
Rating:
2.0
It wasn’t clean in back. Glass and stuff in there. I asked the lady she said she doesn’t clean them she just rents them out. I cleaned it myself. Not sure if that’s policy or not she said the customer cleans not her so I guess the last customer didn’t clean and she didn’t feel the need to for the next customer. I’m
Not mad I don’t really care but you ask for feedback so I’ll give it. Plus rexters self storage in Gainesville Texas is saying I owe 300 for storage and charging me for November when she’s kicking me out I don’t even understand how it could say that on my account. I’m less satisfied as I have ever been with uhaul but again I’m
Not angers just dissatisfied. Thanks
Shawn Cobb
Rating:
1.0
The clerk had no idea how to check in my rental. I spent over an hour there and I still don’t have a receipt. The manager was not on site and said he would check my rental in remotely. The clerk at the gas staion literally said he hates Uhaul and hates doing rentals. I won’t be using Uhaul anymore. I need someone from customer service to make sure I was charged correctly.
RON SCHONER
Rating:
2.0
Customer service when picked up was good. When dropping off. It was very poor and not helpful. Wouldn't help with anything
Steffon Kershner
Rating:
5.0
great experience and would use this facility again. also very helpful and kind
Elizabeth Fleitman
|
Overall Experience
Rating:
1.0
I showed up up 7:20am for a 7:30am pick up very long story after 3 calls to uhaul and alot of back and forward I finally left with a truck 9am. Worst yet they charged me for the time I sat in store trying to get truck due to lady not being trained to properly rent out vehicles. The straw for me though was once I came to return truck I was told rudely that next time I want a truck come after 10a cause there busy with customers (like I'm not one) and the morning lady doesn't have time to deal with it. The truck itself was clean but the brakes had issue and the transmission was slipping extremely bad. I have used this location 2 times before without issue but this was unacceptable. I wonder is that a uhaul policy that posted hours of operation subject to when we got time for you......
Cliff Roberts
Rating:
5.0
Customer did not leave a comment.
LAURIE BUCHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Cantrell
Rating:
3.0
not very personal
David Vinton
Rating:
5.0
Great place and easy to work with!!
Royce Andrews
|
Overall Experience
Rating:
3.0
But unfortunately the vehicle after leaving had AC issues and did not work 90% of the travel time making it very uncomfortable and during a heat warning. So the locations were ok but the vehicle made the oversal experience a complete failure. Especially since you have in bold letters nice cooked ac cabin. Big failure. I feel I overpaid and honestly should be refunded 100% because when I called to complain the guy showed no interest and said just note it on the return. So complete failure on your companies part.
WILLIAM STEPHENS-BRINKLEY
Rating:
3.0
A/C didn’t work in the truck. Was very uncomfortable. Especially on a 98 degree day.
Allen Davis
Rating:
5.0
Storage unit great i just live 9 hrs away.
billie best
|
Overall Experience
Rating:
5.0
My wife and I used this location for about six years after we moved to DFW from Oklahoma City. It was super handy, always open when we needed it, and our belongings were always safe. Absolutely happy with our time here. We recently moved and now have enough space to store our own belongings, otherwise we would happily keep using 51 Storage.
GREG HOLKAN
|
Overall Experience
Rating:
5.0
Very clean, would use again if needed.
regina ivie
|
Overall Experience
Rating:
1.0
This location and store were okay. The reason I am giving it a poor rating is because the U-Haul person was not on site, when I arrived to return the truck, and I was erroneously charged for an extra day on the rental, when I had actually returned the truck an hour and a half early. I called to resolve this matter, when I was emailed a receipt with the charges, and once I was able to get in touch with the guy, he said I would need to contact someone at U-Haul.com, even though his store was the one charging me, and he offered no other solution or apology. Thankfully, I had taken a picture of the mileage and fuel level on my phone, so it showed the date and time of my return, and the customer service at U-Haul was able to refund the charge. I would not recommend renting from or returning equipment from this location, however.
TERI ANTILLEY
Rating:
5.0
A/C didn’t work.
david ballou
Rating:
5.0
Thank you
I really enjoyed the storage unit . I worked in Gainesville and live in valley view and it was so convenient.
And Angie was very nice when I spoke with her
I will recommend ya
MARY GREEN
|
Overall Experience
Rating:
3.0
Everything was great except the windshield wipers were in horrible condition. It rained and I couldn’t see a thing hardly when I had to use the wipers. Could be dangerous. They need to be replaced. Probably got overlooked when doing routine maintenance.
Wesley York
Rating:
5.0
This is a very nice facility. It is clean and well maintained. The service was great.
Sarah Poker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OKUNYI CHAM
Rating:
1.0
The website told me it was available @8am the person at the gas station cant even work the uhaul paperwork had to wait until the owner got to the 1 1/2 hrs later horrible experience
MARTIN CUEVAS MENDEZ
Rating:
5.0
Mr. Bob, ( GM) was very pleasant and was very helpful. He explained everything and walked me through the process. Mr.Bob is a AWESOME and AMAZING person. THANKS
Frederick McCowan
Rating:
5.0
Thank you very much for your attention to detail.
John Byork
|
Overall Experience
Rating:
5.0
We had a great experience with 51 storage! We had a late arrival on a Sunday and were welcomed without hesitation. When we discovered that our climate controlled units were far from the entrance, we made a call and were given a closer unit. Excellent service! Clean units!
Andrew Badgett
|
Overall Experience
Rating:
3.0
Speed up the process.
Tonya Paris
Rating:
5.0
The site did not have the 10’ truck I reserved and I had to upgrade to 20’. Worked out okay but would be nice to know in advance.
Mark Higgins
Rating:
5.0
Customer did not leave a comment.
angel copley
|
Overall Experience
Rating:
5.0
I felt that my stuff was will taking care of..
NANCY SERNA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer forbus
|
Overall Experience
Rating:
1.0
There was a lot wrong with everything. I go to pick up truck and guy hands me the keys. Doesn’t walk me out to the vehicle. I go back into store bc the key didn’t work on the truck I thought it was. He then told me I had to go to the back. I walk through wet knee high grass and finally find the right truck. Get in and get all the way home to realize no dollys or pads were in the truck. I went back to get dollys and pads. No pads available and got one dolly. By the time I got back we did not need dolly as the guys physically lifted those items. Very frustrating when you are on a time crunch to get things done and the store was over 30 min one way away. My invoice still shows all the supplies and extra miles for driving back to the store need to be adjusted.
Jennifer Lacy
Rating:
5.0
Yall were amazing .
kristina brock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew lawson
|
Overall Experience
Rating:
5.0
The sales rep Bob was extremely helpful and kind. He was able to get me going really quick and gave me all the information I needed. I would definitely recommend this location and Bob to friends and family.
KEVIN SERNA
Rating:
4.0
Human interaction
Scott Walker
Rating:
5.0
We just seem to have problems with spiders really bad. We even had to spray our unit before we moved out. Every time we went to check on things the spiders were terrible.
angela vanbebber
|
Overall Experience
Rating:
1.0
The people there were rude. The guy that rented it took half hour to finish the check in and give me the key. He asked me all kind of personal questions about what I was doing. Because of this I finished my move late and had to return the equipment after hours which added an extra $27 charge. Also, the location that he sent me for drop off had the roads closed so I couldn't get in and when I called U-haul to get an alternative location the wait time was 20 minutes. I called back to this location for advice only to be scolded and treated very rudely by whomever answered the phone. I will never use U-haul again for my moves.
LILLIAN MERCER
Rating:
1.0
First the Person checking me out was yelling at me because I could not provide the address of where the truck will be return. Not my problem. I offered to google an address for him but it was not good enough. He contacted his manger 3 or more times for assistance, placing him on speaker, hard to hear. They could understand I was trying to move purchased exercise equipment from Gainesville to Mckinney. it did not make sense to this uhaul agent. He claimed I did not understand the Uhaul software, ok, not my job or problem. I just wanted to rent the truck and return it at a location near my home. Plus the truck smelled and drove rather rough
Alicia Jones
Rating:
5.0
I’ve used the facility for 2 years and very satisfied with the cleanlines, the efficiency, professionalism and help I’ve received. Simon is great to work with he’s always available, helpful and pleasant.
Thank you,
KAMEL W ALSUKHON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Avery Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIE LAYCO
|
Overall Experience
Rating:
3.0
The rep was not very friendly. The truck was supposed to have a dolly but didn't. I had to sweep out the back of the truck myself. There was also trash left over in the cab that wasn't cleaned out.
Cynthia Taylor
Rating:
3.0
The location was actually fine, but it was after hours when I dropped off. No one answered the phone and the app wouldn’t work. So, I just put the key in the box and left the truck parked out front. Not sure if that was proper procedure . Would like more clear instructions
REBECCA NEUMANN
Rating:
5.0
Overall very great place.
james clark
|
Overall Experience
Rating:
5.0
Every good storage units. Didn’t worry about my stuff we’ll take care of.
michael mendoza
|
Overall Experience
Rating:
5.0
Excellent service by Bob!!!!
Robert Boileau
Rating:
5.0
Absolutely would recommend 51 Storage. The Staff was so kind and professional and always so helpful in everyway.
What a great experience.
Thank you
lee mcgee
|
Overall Experience
Rating:
2.0
The equipment was in good standing. It hadn't been swept before we left with it but we returned it that way. Not a bad location overall just rough service. The lady didn't seemed trained in renting so was asking us questions to turn us away. Luckily another one was there and guided her. Wasn't our original choice got the job done but always stick with your gut if it wasn't your first choice.
Kenneth Morgan
Rating:
1.0
Reserved for a location that was closed and wasn’t notified. Waited an 1 1/2 to get the truck. Drop of was confusing went to three different places to drop of truck.
Norma Baez
Rating:
5.0
Customer did not leave a comment.
LISA westervelt
|
Overall Experience
Rating:
5.0
We were running a little late but they helped us anyway, Very nice people!!
Penny Roberts
Rating:
5.0
Customer did not leave a comment.
Margarito Lopez
Rating:
5.0
thank you for everything and being so understanding.
BARBARA TANKERSLEY
|
Overall Experience
Rating:
5.0
Each time I Had the opportunity to correspond with the Storage manager it was very pleasant and professional and I appreciated the time that he always gave me. Storage building was always very clean up-to-date access codes always worked. Thank you
william moore
|
Overall Experience
Rating:
5.0
was really satisfied with everything
margaret wahtley
|
Overall Experience
Rating:
2.0
It took forever to get the contract completed because they had to wait on people buying cokes, candy, chips and etc. When that was completed we found out the rental had no pigtail for the lights. I was told they didn't have one if we would drive approx. 5 miles and purchase one I would be reinbused, which I did.
charles attaway
Rating:
5.0
Great service every time I’ve used this location.
David Catmull
Rating:
1.0
I asked if they would help me load my car onto the car carrier since I had no experience. They would not do that. When I hired men to assist in loading the truck and carrier they found the left strap that secured the wheel was broken. On the trip we hit rain. Wipers were bad and no washer fluid. So I had to buy some. I don’t like people putting my life at risk!!! Very poor experience! Why would you send a client on an 800 mile trip with a vehicle in those conditions? I’m being nice in my comments so you can multiply by 100 for my true feelings
Steve Kenyon
45 Hickory Rd
Gordonville, TX. 76245
903-814-4963
Sent from my iPhone
STEEVE KENYON
Rating:
2.0
Very difficult drop off location. Online rentals SUCK.
Audrey Schroyer
Rating:
4.0
They showed the tank at 3/4 full, it was between 1/2 and 3/4 when I picked it up
Steve Berryman
Rating:
5.0
Quick and prompt service
BRITTANY MCBATH
Rating:
5.0
Customer did not leave a comment.
randy adkins
Rating:
5.0
When you order on line and check in, It should save time but it took as long as if I had just walked in and ask to get it.
Jana Lubbers
Rating:
5.0
My car was stuck in highway. Stuff went to another location to pick up equipment for me. Excellent service
mary dory
Rating:
1.0
When I called to make a reservation, the lady would answer "Hello". I had to call a couple of other times and again she would answer "Hello". It is standard practice that a business answer the phone with the name of the business.
I pick up the U-haul trailer from the gas station. I go to the red-headed lady cashier and she starts to line me out with the equipment. Instead of finishing with me, she tends to a customer (three interruptions). While I was finishing with her, she does an about face to answer her personal phone.
I went to connect the trailer and found about an inch of organic material, cotton, string, and broken pieces of plastic on the forward third of the flatbed trailer. I was in a rush and needed to leave.
mike taylor
Rating:
1.0
I wasn't given proper information and then expected to pay extra.
lisa smith
Rating:
2.0
Customer did not leave a comment.
CHRISTOPHER WALSH
Rating:
5.0
Customer did not leave a comment.
Del Hill
Rating:
2.0
the location I was given was not correct, not at 51 storage rather down the road at the Texico gas station. The the rental contract was done over the phone and had to repeat most of the information that was already in my reservation. When I returned the clerks had no idea what to do about returning the equipment. I called U haul to make sure it was checked in, it was not. I had to do a little maintenance with some WD40 on the ratchet straps.
Brian Springs
Rating:
5.0
Customer did not leave a comment.
Bob Bhojwani
Rating:
1.0
We used this truck innnnn town for 3 loades totalled maybe 30mi! We were charged over 100+ miles. This rep??? Didnt give a damn. These people screwed me outta well over $100.00!!!!!! Point blank!
James Manual
Rating:
4.0
Owner was very friendly and accommodating
BRIAN PIRET
|
Reservation
Rating:
3.0
Should not have been charged an extra day for less than an hour, almost 7 pm drop off when uhaul said 6pm and I didn't even rent it until after 630pm so I was told 24 hour rental but not according to uhaul.
Elana Okafor
Rating:
2.0
Strange location, inside a gas station and car wash. Internet did not work to finalize the transaction.
Thomas Ott
Rating:
5.0
Customer did not leave a comment.
Todd Armstrong
Rating:
1.0
Very poor and slow service. Took over an hour to do paperwork on computer. We were the only customers.
Didnt get paperwork...she said printer was out of ink. So it was emailed to me.
kim aune
Rating:
5.0
Customer did not leave a comment.
Valerie Braswell
Rating:
4.0
Customer did not leave a comment.
Morgan McGee
Rating:
4.0
Everything went well. Only complications we had is that some of the units have steps to get to them. Makes furniture a bit harder to get into the unit. Other than that seems like a very clean place!
Katie Brooks
|
Reservation
Rating:
1.0
The absolute worst experience I’ve ever had with a business... even so much that a police case has been created over the matter. The owner/manager was unbelievably unprofessional.
ELIZABETH JENNINGS
|
Reservation
Rating:
1.0
There is absolutely no way in the world I would ever rent from this place ever again, and if I could get away with it I would never rent from U-Haul again. This place was a nightmare x1000!!!!!!! I will go out of my way to let people know not to rent trailers from this dealer!!!!!!
Christopher Gootee
Rating:
5.0
They were prompt in contacting me about the Unit.
Robert Miranda
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Sheila Pequeno
Rating:
4.0
Customer did not leave a comment.
John Wilson
Rating:
5.0
In fact, the guy running the place was about to leave but chose to check me in instead of having the employee inside do so. I thought that showed an above the normal level of caring for the customer.
William Turner
Rating:
5.0
Staff was extremely friendly amd helpful. 10/10
Could be more parking space. Could also mention that the drop off is at the gas station not 51 self storage. 51 self storage had the smallest parking lot ever and it was extremely hard to get 2 vehicles out once we finally figured out that it wasnt actually at that location.
Ira Burgess
Rating:
3.0
There’s construction going on along with the tight quarters...difficult getting vehicles in to move into unit and materials in roadway. had to get out and move to not run over. Appears safe.
Judi Rogers
|
Reservation
Rating:
5.0
Customer did not leave a comment.
John Wilson
Rating:
5.0
The manager was prompt and helpful. I will recommend this business to my friends.
JANE LEATHERMAN
|
Reservation
Rating:
5.0
Customer did not leave a comment.
clinton Kalley
Rating:
3.0
There was trash under the seats and a strong smell in the cab. The tag light was not working (found this out when I got pulled over for it)
Slade Smith
Rating:
1.0
I moved out 3 months ago. I have been charged the last two months and haven't received any kind of refund. Everytime I talk to owner they give me the runaround. This place is ran by criminals.
JACOB LANEY
|
Overall Experience
Rating:
5.0
Great experience
BRIAN HARRIS
|
Overall Experience
Rating:
5.0
No comment
DORA martinez
|
Overall Experience
Rating:
5.0
Everything went great
Jerrod Flusche
|
Reservation
Rating:
4.0
It always looked clean and secured. The front drive was a little narrow if someone is at their storage room, but that only happened once. All and All, it felt more secure then other places I have used
HERSCHEL AUSTIN
|
Overall Experience
Rating:
5.0
I appreciate the courteous and professional communication regarding the storage facility. Our unit was clean and relatively easily accessible.
Nathaniel Springer
|
Reservation
Rating:
2.0
Unable to get a unit from here
Scott Fleck
|
Reservation
Rating:
4.0
I think it would be better sometimes if the manager could be met. It is important to have eye contact when performing business. When I do not see the person even after pe, It concerns me.
ROMELL CARTER
|
Reservation
Rating:
5.0
Storage facility was safe and clean and convenient. Would highly recommend.
NANCY MORAN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BRIAN KOCH
Rating:
5.0
Customer did not leave a comment.
Andres Victoria Munoz
Rating:
4.0
very pleased
JESSICA BOSTICK
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lucian cundiff
Rating:
3.0
I rented the uhaul for 1 day but because of the weather it was stuck in the mud so I had to keep it longer. I contacted uhaul and was told they wouldn’t charge me for all of it but they did. And I only went 10 miles so the gas gauge didn’t go down like they are showing. Not very happy
Amanda Evans
Rating:
3.0
Had a few problems, would have been better if someone was on site to assist.
David Hopper
|
Reservation
Rating:
2.0
Asked for a specific location to drop off, and owner asked me about how many miles I needed and proceeded to book me for a in-town trip which required me to drive all the way back from where I moved from to bring it back by 8pm that night. I specifically asked for a drop off in my new city. So after a full day of moving I had to bring it back to that location to avoid a $250 charge!! Not happy!!
Deborah Rea
Rating:
3.0
Customer did not leave a comment.
Charles Crabtree
Rating:
5.0
Storage was clean good experience ken
KEN COLLIER
|
Overall Experience
Rating:
1.0
I did not move out. Where are my things? I have paid them. There has been no communication!!!!
TENA MCKINSEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Matthew Johnson
Rating:
5.0
Good good good ......
Javier Narvaez
Rating:
5.0
can you tell me why I had to pay full price when I moved mid month.
JACQUELINE GIORGIO
|
Overall Experience
Rating:
3.0
I had trouble with the online system but once I called it was very easy to rent.
Olivia Neu
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Paul Drexler
Rating:
3.0
Have people that speak English
Jerry Cripe
Rating:
2.0
I put in more gas then I was spoused to it had 3 quarters when I started and I knocked it down to 1/2 a tank then I put in $30 in and it filled it to full and when I asked if the extra gas I put in would be taken of the total price they told me no we don't do that in that's why I will never use halls company ever again
stephen mcaeams
Rating:
5.0
Customer did not leave a comment.
Karen Sampson
Rating:
3.0
Customer did not leave a comment.
steve richardson
Rating:
5.0
Customer did not leave a comment.
John Stobaugh
Rating:
3.0
Prepaid/registered, etc. online however I was required to repeat the entire process on location. Waste of time and too much credit card exposure to go through the process twice. I was not required to do this last month when I rented the same size truck.
Michael Traylor
Rating:
5.0
Nice and friendly..loved it
joe rico
Rating:
5.0
good
TIMOTHY KROEGER
|
First Impressions
Rating:
3.0
This storage facility is clean and the owner is nice and professional.
RICKY WILLIAMS
|
First Impressions
Rating:
3.0
Clean
Privacy Request
|
First Impressions
Rating:
3.0
The storage unit was ready gor us and in good working order.
JENNIFER HALE
|
First Impressions
Rating:
5.0
Very easy to work with and storage facility is clean.
Privacy Request
|
First Impressions
Rating:
4.0
The facility was very clean and security cameras were being installed as I was mov9ng my things into the room.
TWYLAH MEDRANO
|
First Impressions
Rating:
5.0
No hassle, easy move in
Privacy Request
|
First Impressions
Rating:
5.0
very pleased with good service and friendly people. Very nice unit
CHARLES HARTZEL
|
First Impressions
Rating:
5.0
great people to deal with..excellent
AMANDA LUNDSFORD
|
First Impressions
Rating:
5.0
Customer service was great and getting in and getting out was a breeze!
Privacy Request
|
First Impressions
Rating:
5.0
quick response and excellent service
Privacy Request
|
First Impressions
Rating:
5.0
clean facility
Privacy Request
|
First Impressions
Rating:
5.0
very satisfied
Privacy Request
|
First Impressions
Rating:
3.0
Clean
Privacy Request
|
First Impressions
Rating:
5.0
Highly recommend to others
Privacy Request
|
First Impressions
Rating:
5.0
my experience is very good. people are very helpful
Privacy Request
|
First Impressions
Rating:
5.0
I rented a unit from 51 storage. Their service was fantastic. Simon made sure i have got everything what i needed. I highly recommend them
Ana
Privacy Request
|
First Impressions
Rating:
4.0
great service and very friendy
Privacy Request
|
First Impressions
Rating:
5.0
Everyone I spoke to was nice and helpful and prompt. The facility appears to be in excellent condition with lots of cameras everywhere. I would recommend it to anyone.
Privacy Request
|
First Impressions
Rating:
5.0
Very clean, friendly service, easy to reserve
SARA MARION
|
First Impressions
Rating:
5.0
I have had the best experience with this storage company that I have ever had. You can always reach them and they have cameras and lighting at this new facility. Thank you! !
Privacy Request
|
First Impressions
Rating:
5.0
I loved this facility.
Privacy Request
|
First Impressions
Rating:
5.0
Easy to reserve and move in
Privacy Request
|
First Impressions
Rating:
5.0
Good service
TIM SIMMONS
|
First Impressions
Rating:
5.0
Clean and nice facility. I liked it
MARK CLAYTOR
|
First Impressions
Rating:
5.0
It was easy to reserve and access, and done in a professional and caring manner. Recommend using them.
Privacy Request
|
First Impressions
Rating:
5.0
Great service, SUPER responsive
Privacy Request
|
First Impressions
Rating:
4.0
It was a very nice unit but I did see some things that could be fixed... Like it needs more gravel put in, just saying! Other than that a nice unit!