I specifically reserved a flatbed pickup truck, when I arrived at the shop Saturday at my scheduled time 12:30 pm they told me they extended the person's rental who currently had it and did not notify me, already off to a bad start. There was a regular moving truck which was unnecessary and probably ended up costing me more in gas mileage. Because this mistake in my requested vehicle another half hour was wasted at this point. The man at the counter told me because my return time would now be pushed to after hours due to the delay he told me no problem, you can return the truck in one of the spaces and return the keys to the lockbox. What he failed to tell me was that the entire auto shop lot and gates would be completely CLOSED before my return time, so when I pulled to return the vehicle there was no way of getting in. I managed to see a mechanic who was still in the lot after hours and had to argue with him for at least 15 minutes to convey that I was told to return the vehicle there, as well as my personal vehicle being parked in the lot as well. The mechanic was being somewhat abrasive and hands off about even letting me return the keys to the lockbox even though that is what I was instructed to do. I would give the experience 0 out of 5 stars if I could, and will ensure I warn as many people as I know in the area to stay away from this location.
Gregory B
Customer Reviews for 4th Street Auto and Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please make the check in, equipment review faster. I was already mid-move when I received the text message to do an equipment review.
Mark WGuy working there was great. Respectful, quick, communicative. Would come here again.
Mac HSuper fast and easy say if you do all online and add your documents in advance make’s check in a breeze. Super friendly staff. Will definitely recommend and use in future
CHRISTINA AGreat service, good experience
Noor HGreat Service, Great Attitude's And A Convenient Nice Location. NO DRAMA'S.
FELTON PThe Uhaul truck I picked up at Long Beach, CA, at 4th Street Auto and Tires, and I forgot the owner's name or the gentleman who helped with the Uhaul, was very nice, friendly, and funny. I would rent from Uhaul again. Grant you, perhaps not all Uhual people are nice and friendly. These people were.
john mFront desk was amazing!
Tysen RIncredibly friendly staff that made the entire experience easy
Alonso Rmake sure the vehicle is completely clean including dash pocket
Clauzell SEvery thing was good.
Hossein EJacob Hinckley provided excellent customer service I appreciate how friendly and knowledgeable he is with the companies guide lines and policy that made me feel comfortable in choosing this location.
Jasmine PGreat staff. Checking in and out quickly. Thank you!
Lisa SThe inside of the cab - could be cleaned but overall the location was convenient, the staff professional and easy drop off. Parking is somewhat difficult in the area though.
Lisa SI had a good experience overall, with a great location and good customer service. However, I faced a problem when I needed to rent a Cargo Van. Upon arrival, the person at the front desk informed me that they did not have the specific car I had requested. The only option available was a 15´ truck, which was too big for my needs and above my budget. As a result, I ended up spending around $300, which was more than I had planned.
Gustavo LI love this location. The gentleman who manages the uhaul services is always friendly and professional. My vehicle was ready to go with everything that I requested. This was my second time with this dealer, and great service every time.
TANESHA EThe people who work here are great! I will definitely be back to rent a U-Haul.
Laura TThe pickup truck was perfect! I had to bring a bike to San Diego as I sold it. Unfortunately my father’s 2017 GMC suffered a suffered a blown engine and we were down a car. As a result I rented a pickup truck from u-haul and couldn’t be happier with not only the truck, but the location I rented from as well. The people at 4th street auto were helpful, professional and friendly. The truck was smooth, quiet, and it was able to fit a huge fat tire ebike in the bed. The apple carplay was a pleasant surprise as well. Highly recommend the location and uhaul if you need a pickup truck or anything else for that matter.
Samuel CCustomer service was very good. Although they were quite busy, the representative made sure to let me know he was on top my requests as well. Very professional and friendly. Would definitely use them again for local moves.
Cedric D4th st tire and auto should stick with what they know. The vehicle I reserved was given away to another customer before my arrival. Rather then help me the representative at the shop wanted me to call 1800 U-Haul to deal with his breaking the established contract. He eventually called but handed it off to another employee. All the employees I felt with seemed like they would rather be doing something else. When I finished my move I did call u haul myself. Their professional customer service representative provided me with much better help and far less time than the mechanics and employees at the shop. I wouldn’t go back to this shop for anything.
Garrett MThey ran out of furniture pads and did not give me a heads up. truck had almost no gas
Michelle EIt was weird they just took the keys and said they will text u to confirm your drop off nothing was sent .
Samay MFast and easy, courteous employees, returned the van and the whole process was painless
Bill BCustomer service was superb. Vehicle was great.
Michael GThe problem was the app. iPhone 11 iOS 16. I couldn’t close out the rental on the app. I just parked the truck and took pictures and put the key in the box to hope I wasn’t overcharged. Not good. What I liked was that the employee helped put my motorcycle on the truck. Very professional and customer service oriented.
Alberto CReally kind staff!
Margaux SCustomer service was 5 star!!
raymond mVery Professional
lynn tSmall pickup truck only. First time at a uhaul without a storefront attached. I really like it, no day laborer around
Bobby GGreat guys working there
sean bU-Haul made a weird sound the whole time. a/c kept going out the whole trip.
Christopher SJake was friendly with everyone and very professional.
Robyn MCustomer service
christopher pGreat costumer service and fast check-in and out. Thank you.
Gustavo LGreat customer service. Easy in easy out!
Kyle CCharged me $19 for 1/4? CROOKS
Vincent NVery professional, thank you
dwayne pVehicle was dirty dolly reserved was not available.
Roberto LI’ve rented twice now from this location and the staff is always very helpful. On my last visit, the credit card processing system for Uhaul was down and therefore they would be unable to complete the transaction and rent me a vehicle. But they were persistent and figured out a way to get a credit card authorization and enter it manually. In the end, I was able to rent the vehicle. I would highly recommend renting from this location.
Timothy HThis is a very busy location .
Steven PGreat service and truck. Thx!
Lawrence SNo we’re to park. Not easy to get in or out of the parking lot. The staff at the desk where helpful.
Pat VThis was a horrible experience. I've always had great experiences with Uhaul until Friday, May 12, 2023 at 4th St Auto and Tire. The man who processed the order was rude from the start, acting like I was an inconvenience to him. He added an extra set of blankets (I did order one pack, not two) and he also added the $20 insurance, which I was very clear to tell him NO, my insurance covers rentals. He was rude throughout the whole process, telling me to learn to listen better and that he had other things to do. When I asked him to resolve the over charge issues he said I was on my own, "We're done here" he said, looking at the door. So I insisted he correct this over charge before I would leave the establishment. He said fine, he would get me the refund in five business days. Then he said I should leave, he had work to do. I've never had such an awful experience in terms of just plain mean rudeness and being overcharged in a seemingly intentional way. The total came to $73.75 including the $20 insurance (I declined but he charged anyway) and $10 for the second pack of blankets which I did not order or use. Now my bank statement actually says I was charged $83.57, another $10 over the receipt he printed and I have in front of me. I'm so confused! Not only did I not receive a refund for the over charged items but now its even $10 more than the final receipt????? There are plenty of places to rent a Uhaul vehicle, I've used multiple other locations in LB and they were all great. Avoid 4th Street Auto and Tire at all cost!
Jed MNothing .... these guys were perfect loved dealing with them again
Rowlen WGreat service! Very quick and easy!
Darcie MEverything was great no complaints we were able to just walk to get the truck and I can't walk to far very smooth once we got there it was fast and easy and that helped a lot.
Tab TFast and efficient.. great customer service staff was very friendly
Delphine DI hope I cleaned it good enough for them too! I took it to the car wash and put extra gas for my return because they allowed me to keep it longer! I loved this specific truck! Thank you EvErYoNe involved to allow this to happen! You came thru! I am a return customer and will continue to do so!
Sandra ZNothing
TONYA BThe u haul had issues from the moment we got it and we barely made it to our destination
Ashley SThe dude there was awesome he let me park it and Go no time wasted.
josiah jIf you close at 5 don’t allow drop offs at that time. I can’t just drop whatever I’m doing the next morning to make sure I can be there by 8 am. Truck reeked of cigarettes.
Kendra LBoth Uhaul AND Yelp list this business’ hour wrong. They close at 5p and when they close they lock up the parking lot! No one tells you when they close. We rented a uhaul through the site for a Sunday and they place was closed all day! No call, no help, no sorry. This place is the WORST
John PYour customer service was excellent 👌 and I will definitely recommend you to anyone who needs to rent a truck.
Donald WI picked up the vehicle during a heavy downpour. The checkout process was efficient and fast. I was offered coffee and/or a free bottle of water. They pulled the truck right up to the front door. The service couldn’t be any better.
Jeff DGreat and friendly staff
Gordon ZI drove about 20 miles and the truck broke down and I was stuck for 4 hours
david cOverall was a great experience. Our first time using U-haul. From the reservation online was quick and easy to navigate. The location where we picked it up they made it so easy and fast. The service was amazing. Thank you so much! Definitely will recommend them. Julie and Jerome
Julie FThe store I had a 4:30 reservation tried to turn me away because they were closing shop. The truck I had reserved two days early was not available and I had to settle for a smaller truck.
DANIEL KHello Not a good customer service and not friendly people working there. they don't have any responsibility about their jobs And the customer. They was rude And their attitude Wasn't Acceptable at all. I want to get Refund off $80 And $50 I was returned the truck to the location 901 E 4th St Long Beach in 02/25/2023 at 3:40 Pm. You are can check the camera at the location. There's no Late fee. I want $80 refund for that. Also when I return the truck it was clean in boat back and front cabin. I want $50 refound for that also
Mohammad RGas was not filled to correct amount
Rachel NFirst, the truck we rented smelled like marijuana and had a smoked blunt on the dashboard. But we could look past that. The real issue was that the vendor mistakenly billed me for $1350 after we returned the vehicle, when my total should have been less than $50. I’ve since gotten the invoice corrected.
BRYSON TThe man that helped me literally was amazing…8 didn’t catch his name, but when I seem a little flustered, he smiled and took care of it all. Thanks!
Kaleala WStaff were unable to locate/release original reservation, so then billed me for a second, and set the wrong pickup location for the new one. Had to call several times to attempt to work it out.
Joseph CCounter staff was incredibly helpful, I think maybe it was Jake? Anywho, super informative and even gave me a few suggestions!
Marissa RContinue with great customer service and all will be good
Peter CSuper experience at this location! I was greeted by Jake - very professional, great customer service, and beautiful smile. My entire experience was easy peezy. One of the guys even reminded me of expensive blankets I almost left in the back of the truck. Thank you!
Joelle SExcellence
Romulo E