Customer Reviews for 4DFeet Shoe Repair & Orthotics
(U-Haul Neighborhood Dealer)

392 reviews

1619 Townsite Rd   Nanaimo, BC V9S1N3

(778) 841-0106

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 10 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(778) 841-0106

1619 Townsite Rd
Nanaimo, BC V9S1N3

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 10 am–4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Improve the attitude and customer service from this individual.

Robert Diprose 
Rating:
5.0

Great customer service I really appreciate it

Elijah Hertel 
Rating:
5.0

Customer did not leave a comment.

Paul Janz 
Rating:
5.0

Customer did not leave a comment.

Kevin Wanney 
Rating:
5.0

Customer did not leave a comment.

Aldo Amigable 
Rating:
5.0

Dealing with Frank was great. Answered any question I had. Even stayed open for a little bit to help me out. Wish I went there first. Equipment was easy accessible and ready to go. Unlike the first location. What $#!+ show that was. As for improvement. Frank you got this you don't need no improvement. As for U-Haul. Stop updating your goddamn systems. I was a U-Haul and storage manager also AFM 5 years total. Two biggest complaints. Always trying to make the system better. And never did. And for god sake. Stop stealing from your employees. Stop lining your own pockets. And pay these dealers what they're worth. They do nothing but make money for you guys. So some dam respect to them. They do all the work and you guys the profits. And I know damn well it has nothing to do with vehicle maintenance and blah blah blah. Don't even pay storage towards your vehicle sitting there. But yet if they wanted to put something on your property you damn well charge them wouldn't ya.. yeah I got a bad taste of my mouth for U-Haul. Bunch of crooks... Frank you keep up the good work. I'll recommend you to anybody any day. Cheers

Neil Garrett 
Rating:
1.0

He was very rude, swore a lot and was quite unorganized. Things were done on his laptop, so had to read what I could of my contract over his shoulder!! I had an outstanding balance of about $97. I tried calling your 1-800#, they wouldn’t accept the “promissory” note from this agent. I gave him $100 cash so he could put it through. I have received an email from U/Haul saying I still owed the $97, plus I had now incurred a late fee of $30!!! Also the email sent by your accounting dept.? Had the date set for Jan 01, 0000! So as far as I’m concerned? I had paid in full when I returned the rental. I feel that agent should pay the late fee if $30, ad well as put through the $100 I have to him in good faith. ( I have a witness who saw this exchange. ) If you could please rectify this situation, and perhaps give this fellow some better guidelines to follow according to your companies policy? Thank you for your time. At this point I will not be giving a very good report, nor will I recommend UHaul to anyone I know. Thank you, Kathi Fance

Kathi Fance 
Rating:
3.0

The location would be excellent if there was onsite parking. the lot is not big enough for it . the service was very good and I was even able to upgrade.

mark kirkham 
Rating:
5.0

Customer did not leave a comment.

Hayden Scheiber 
Rating:
5.0

Excellent last minute rental, really appreciate the service! Thank-you

Carol Laughton 
Rating:
3.0

Customer did not leave a comment.

Jenna Atkinson 
Rating:
3.0

I paid for a bunch of things to come with the u haul just for none of the things to be in stock..

Trey Robertson 
Rating:
5.0

Frank is very kind and I didn’t understand first time but he took time out and explained it to us. Thanks and Happy Holidays.

sandi slater 
Rating:
3.0

Customer did not leave a comment.

Darren Millot 
Rating:
5.0

Always a pleasure renting from this location I can be certain the truck will be clean fueled and ready when needed. I highly recommend him

shirley marchand 
Rating:
4.0

Customer did not leave a comment.

Jonathon Donovan 
Rating:
5.0

Customer did not leave a comment.

JoAnn Morrison 
Rating:
5.0

Better rates, I feel i over paid for half an hour and less than 10 kilometres drive and i paid Gas on the top

Foroutan Mahmoudi 
Rating:
5.0

Excellent. Thank you.

Elisa Gurdian 
Rating:
1.0

very poor customer service. Rude attitude. When we picked it up we were told the gas was full and to top it up to full before we returned it. it took $47 in gas, we only drove it 14 km the owner at the store wouldn't even get up to adjust the amount on the invoice at the time, we had the gas receipt and he wouldn't even take it he said he would do it after very poor communication. We are owed that amount less cost for 14 km on gas. we tried calling the number just now and it says this person is not taking calls at this time. can you do something to help here as we need a credit back to my visa. call me at 778-674-6274

Ryan Knudsen 
Rating:
5.0

Customer did not leave a comment.

Ilia VOLCHEK 
Rating:
5.0

Customer did not leave a comment.

Carol Laughton 
Rating:
5.0

Awesome guy at 4D Orthotics in Nanaimo BC Canada

Adrian Bergles 
Rating:
3.0

Customer did not leave a comment.

Alanna Eyre 
Rating:
5.0

Customer did not leave a comment.

vern chang 
Rating:
2.0

Customer did not leave a comment.

Emma Hebert 
Rating:
5.0

Customer did not leave a comment.

kali Brauckmann 
Rating:
5.0

Customer did not leave a comment.

Carol Laughton 
Rating:
5.0

Great customer service and Frank was very helpful.

Scot McCulloch 
Rating:
5.0

The guy at the shoe repair place In Nanaimo where I got the truck was awesome to deal with! Very straight forward and nice to talk to!

Morgan Vadeboncoeur 
Rating:
5.0

Nothing it was quick and easy

larry capponi 
Rating:
1.0

Be nicer to customers

Haley Waite 
Rating:
4.0

Customer did not leave a comment.

Rodrigo Menezes 
Rating:
5.0

Customer did not leave a comment.

Dean Richards 
Rating:
5.0

Great customer seevice 👍🏻

SUKHJEET GILL 
Rating:
5.0

Customer did not leave a comment.

Lorraine Holmes 
Rating:
5.0

Very pleased with service. I was unable to upload my identification, but being a repeat customer, representative had me I'm my rental within minutes.

Chad McKamey 
Rating:
3.0

Customer did not leave a comment.

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

ED WITTENBERG 
Rating:
5.0

Customer did not leave a comment.

Gagandeep Dhunna 
Rating:
5.0

Customer did not leave a comment.

rose marie pelina 
Rating:
4.0

The owner of this location was great - very friendly guy

PAUL STACEY 
Rating:
5.0

The manager made a recommendation to use a different style truck than what I reserved for the day, totally worth it. What would have taken me 8 hours to complete was done in half the time. Thank you!

Haley McGee 
Rating:
5.0

This was a seamless experience. The owner is pleasant, professional, yet easy going. Made the whole experience very comfortable. I'd absolutely rent here again, and will spread the word!

John David Mathews 
Rating:
4.0

Customer did not leave a comment.

Michelle Abraham 
Rating:
4.0

Customer did not leave a comment.

Brian Hicks 
Rating:
5.0

Rate locations-this location is the best in all levels I’ve used in the greater Nanaimo area.

Robert Walton 
Rating:
3.0

The shop is small and it was fine, but it doesn't look like a U-haul store to me.........

Yang Feng 
Rating:
1.0

I'm new to Nanaimo and at first went the wrong direction. I arrived at 10:20am to the right location, the worker began by giving me grief for being 20min. late. He was incredibly patronizing to me throughout the entire experience. Talking down to me and asking me far too many personal questions. Even felt the need to question why I was smiling in my drivers license photos? And why I wasn't using a friends truck to move? He was accusing me that I wouldn't return the truck and would take off with it. I believe because my cousin and I were young females he was comfortable treating us in such a manner. I guarantee if we had had a male figure with us it would have been very different. He never did an inspection before or after my renting. Later I see I'm billed for damages the first page reads paint chips and later a small dent. The only furniture I hauled was a small TV stand, the rest was boxes and a shop I did at Superstore. I made 2 trips and didn't touch anything with the truck. He is dinging me with past damages on what he hopes is a naive girl. Of course I am disputing the ridiculous claim. I have rented plenty of vehicles over the years and have never had such a absurd experience. Will never return to this location again.

PAIGE TIZYA TRAMM 
Rating:
5.0

Customer did not leave a comment.

Haitao Kuang 
Rating:
3.0

Customer did not leave a comment.

hayden kellett 
Rating:
5.0

I came in to book a U-Haul less than a week in advance. The size I wanted was not available initially, but Frank quickly tracked one down and got the reservation confirmed the same day. You can tell he's a busy man, but he took time to make the experience as smooth as possible.

Mac Barrera 
Rating:
5.0

Customer did not leave a comment.

Ashley Keller 
Rating:
5.0

The man who works there is incredibly nice, and definitely went above and beyond for us

James laflamme 
Rating:
5.0

Best customer service by Frank

Rajaprabhu Narayanan 
Rating:
3.0

The u-haul representative was a bit abrasive with me during our initial interactions, which lacked professionalism. However, he warmed up shortly thereafter and thanked me for my business, which I appreciated.

Emily Godfrey 
Rating:
4.0

Customer did not leave a comment.

CATHERINE MAIN 
Rating:
5.0

Excellent service, proprietor went above and beyond to make our rental process seamless

Kathleen Oke 
Rating:
1.0

I was charged extra for equipment I never received when I ordered it ahead of time online. When I got to the pick up location the person didn't show me the truck, just told me to find it, and was not friendly in any way. Very gruff, quite, and hard to understand.

Alexandra Jabbour 
Rating:
5.0

Customer did not leave a comment.

Jara Hendrickson 
Rating:
5.0

Excellant service

shirley marchand 
Rating:
5.0

Customer did not leave a comment.

Jennifer Welsh 
Rating:
5.0

Customer did not leave a comment.

Sergey Shevtsov 
Rating:
3.0

UHaul rental was expensive, compares to other car rental. Extra charges, such as insurance whether you want it or not.. Mileage rate was too high. Overall, i wouldn't rent UHaul in future or recommend others to rent..

monique plourbe 
Rating:
5.0

I always pick this location, the service is amazing!

JOSEPHCL MCLELLAN 
Rating:
5.0

Customer did not leave a comment.

Allan Loucks 
Rating:
3.0

Customer did not leave a comment.

Kelly Morrison 
Rating:
5.0

All Good!

Pavlo Kushnarov 
Rating:
5.0

Excelent overall service, prepared, efficient.

Ming Li 
Rating:
4.0

Customer did not leave a comment.

Alexander Deggan 
Rating:
5.0

Customer did not leave a comment.

ralph pozar 
Rating:
5.0

Nothing negative to say about this uhaul location. Frank is very easy to work with and keeps things neat and clean.

Richard Hornez 
Rating:
5.0

Customer did not leave a comment.

Craig Stewart 
Rating:
5.0

The person on site was excellent and very helpful. The location was optimal with plenty of room for parking when returning the truck. Will use again!

John White 
Rating:
5.0

Had an excellent experience! Will reccomend to others!

dan biehler 
Rating:
5.0

Customer did not leave a comment.

joaquin bohigas 
Rating:
5.0

Customer did not leave a comment.

Rob Mann 
Rating:
4.0

Customer did not leave a comment.

Richard Sylvestre 
Rating:
5.0

Best place to rent a moving truck!!! Or ha am again

Clayton Wutke 
Rating:
5.0

Thanks for all you help and the great service !!!

Clayton Wutke 
Rating:
4.0

Customer did not leave a comment.

Adonis Cantonjos 
Rating:
5.0

Nice guy to deal with, git me the right sized truck fir my needs. It smelled like it was just cleaned in the cab when I picked it up. Recommend this location!

jayne hartwitch 
Rating:
1.0

Customers should be able to park cars at the location

Manoj Kakarla 
Rating:
5.0

Customer did not leave a comment.

Boris Aikler 
Rating:
5.0

Customer did not leave a comment.

Gwen Scaman 
Rating:
5.0

Can't make any improvement suggestions! Very efficient check-out and check-in (self done on UHaul app) experience. Customer oriented manager very helpful about where to park car while rental was out. He also clearly explained at check-out how to check-in and where to put the key in the event he wasn't there. Good central Nanaimo location.

Kent Brownlow 
Rating:
5.0

Make sure that the wiper blades are in good order. I drove from Nanaimo BC to Sherwood Park Alberta and the second day of driving was very rainy. Whereupon I discovered the wiper blades were frankly very poor. Otherwise I was perfectly satisfied.

David Pritchard 
Rating:
5.0

Customer did not leave a comment.

jack roda 
Rating:
5.0

Customer did not leave a comment.

Pat Bayliss 
Rating:
3.0

Customer did not leave a comment.

Vishal Verma 
Rating:
5.0

Inside coffee stains over steering wheel very sticky drivers door panel spilt coffee over drivers door and on dash....Very sticky unclean

eugene carr 
Rating:
5.0

Customer did not leave a comment.

Chase Boldt 
Rating:
5.0

Excellent service and the truck was clean. Will definitely be back & recommend to others. Thank you

Haley Turnbull 
Rating:
4.0

Customer did not leave a comment.

Bryan Perron 
Rating:
3.0

How about something a little newer? Beat up piece of junk with no AC and no Kph markings on the speedometer. Also a hole in the muffler made the truck very loud and caused me a lot of embarrassment. Didn't feel safe to drive. Not impressed with how poorly you maintain your trucks.

James O'Connor 
Rating:
5.0

Very nice chatty fellow.

Charlene Mickelson 
Rating:
5.0

Customer did not leave a comment.

Alex Norman 
Rating:
3.0

Customer did not leave a comment.

Natalie Watt 
Rating:
3.0

This location is in a shoe repair shop and the owner is a bit confrontational and hard to communicate with.

karla cote 
Rating:
4.0

Friendly service.

gary Edwards 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top