Very friendly and helpful serviceElizabeth S.
Customer Reviews for 49th Ave Self Storage
(U-Haul Neighborhood Dealer)
Sacramento, CA 95823
Services at this Location:
- Monday - Friday:
10 am - 1 pm / 2 pm - 5:30 pm
10 am - 1 pm / 2 pm - 4 pm
Special Operating Hours
- 12/1/2021 - 12/15/2021: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Truck drove smooth and just the right sizeAngela U.
Original location did not have the truck I reserved. Further more, I was not informed about this pick up location change until after I arrived at the first location. Very poor switch for me!william K.
Nate provided excellent customer service!ANGELA A.
Attendant was very nice and helpful, will only use this location going forward. Excellent service...Lawanda B.
Customer did not leave a comment.JOE B.
I was harassed and over charged. I rent from U-Haul all the time I have never had a bad experience but this was terribleJERRY P.
Customer did not leave a comment.SASHI D.
Customer did not leave a comment.NATHAN S.
Representative was very nice and helpful.ALVARO T.
Customer did not leave a comment.LIONEL B.
Customer did not leave a comment.Kellie T.
Customer did not leave a comment.Portia H.
I don't know his problem, perhaps a personal one. I was tired after unloading my load at a nearby storage. He seemed that he doesn't know what is doing regarding the U haul contract. I told him it is a one way drop off contract. After all, we were at the same page and everything was ok. U haul rental truck was great, but it was the atmosphere of places where I picked up and dropped the truck for me it needs to be more welcoming....but I understood. Everything was great anyway. I will continue renting U haul regardless!!!Latulala T.
Customer did not leave a comment.Jiovany C.
Fix the sun visor so it stays up and locked. It came down several times into my sightlines.Marquita T.
Customer did not leave a comment.William S.
Excellent customer service ! A pleasure doing business !!!Roxann Z.
Customer did not leave a comment.Marko P.
Customer did not leave a comment.Cody V.
Nathan, the property manager, provided top-notch customer service.Christopher C.
good serviceMichael J.
Customer did not leave a comment.Marcel S.
Staff at location were very kind and helpfulEhimwenma O.
Customer did not leave a comment.Richard V.
Customer did not leave a comment.Nathan S.
When booking the rental online it would be helpful if the only choices for da and /time were those which are actually available. E.g. I originally selected a return day of Sunday on the web site since it was a choice the web site included, however this location is never open Sunday. Also the hours available to be selected included all the hours this location is never open. The schedules are a known quantity therefore the web site should be able to show only those days and hours that are available and it is simple laziness to avoid making this change. The employee felt the same way and indicated he has requested this very thing and it hasn't happened. Get your act together!Robert M.
Customer did not leave a comment.Robin L.
Customer did not leave a comment.Riffi K.
Upon returning the van, I was overcharged for gas. I rented the van with 180 miles to empty on the gauge and returned it with 166 miles to empty. For returning it short 14 miles, I was charged $23.10 @$5.50 per gallon when the average gas in the area was $3.77. Talk about price gouging. It took the location 45 minutes to print out my contact delay even though I had set up mobile check in on my account. If there was any alternative, I would never use UHaul again. every one of my 4 rentals has been a nightmare.Steve W.
Great customer serviceAdrieanna J.
Great customer service and renting experiencekatie G.
Nathan - the counter clerk - was gracious and kind to us. He had an irate customer just ahead of us who continued to berate him while we were there, and he was very apologetic to us, and polite to the other customer even in the face of her anger.Carlos C.
Fast friendly customer service :)Nathan S.
Customer did not leave a comment.Neil H.
Customer did not leave a comment.Deanna M.
I will be using again, nothing negative to say. Good clean and courtesy, loved itALISA B.
Customer did not leave a comment.Sarah M.
Have more trucks.Mary Lynette B.
The man who rented me the van was knowledgeable, polite, and efficient.Carla L.
Customer did not leave a comment.Gina A.
Self check out process is not convenient. Website errors kept occurring.CARL VINCENT C.
Customer did not leave a comment.moua M.
No hassles. Easy to get in and out. Truck was spotless and no damage.Sean F.
He was really nice and very helpfulrebecca B.
Customer did not leave a comment.cherie C.
Customer did not leave a comment.damiann H.
Nice and helpful and very fast.robert M.
I had reservations for a 20ft truck at a different location. I was called 2 days before my move to inform me that not only would the only size truck I could get be a 17ft truck but I'd have to drive 25 miles to get it. I was told there was nothing else at all availability anywhere. I drove to the location, the truck was not ready, and I knew instantly it would not be big enough. I was given 20 extra miles for getting back to the location I requested, which was not enough. I drove directly to the pick up location, then directly to the place to unload, filled up the tank across the street then drove directly to the drop off. I had to pay for all of the gas, did not receive a discount for the cost of extra gas, and was charged for going 4 miles over. On top of all of that, I could not fit all of my belongings into the truck and had to take multiple extra trips with my dads truck to get the rest. My whole experience was terrible and I will never use uhaul again.Christine T.
The property manager was AMAZING!! He was sooooo nice, my rental went past the closing hours and he allowed me to return it while they were closed! He was so cool, this was the best uhual experience I have ever had and I rent trucks often for moving. I would totally come back to this place if I ever needed another truck.Alaynna S.
Andre Lang, the manager, is good people. I have to give a shout out to him. Customer service, excellent!Dre L.
My husband and I rent three storages from this location and we love Andre the manager. We have nothing but good to say about him and both aspects of the business in which he manages. We are more than happy customers!Agnes W.
Can't think of a thing. The manager was very courteous and helpful! Would definitely use him again!Jacquelyn W.
This is going to be me and my husband's go to place whenever we need to rent a vehicle to move with. Andre Lang, the manager, was really a pleasant person to do business with. God bless U-Haul and God bless 49th Ave. Self Storage for partnering with U-Haul!Patricia T.
Andre Lang is so awesome! He was able to get us the combination that we needed for an auto transport trailer when we were in a critical situation and pressed for time. He turned our frustration and stress into relief and happiness after he took the time to get us what we needed in a timely manner. Awesome job!Jose C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.MICHAEL H.
The manager Mr. Andre is such a beautiful person. He made me laugh and made me so happy with his sense of humor. I am so happy I came here to rent a vehicle.GRACE S.
The manager Andre was very patient with us getting the rental back as we were new to the area and our GPS wasn't helpful in getting us this location in a timely manner. Thank you for your kindness and professionalism. Go U-Haul!!MARGARET W.
Great service! Muchas gracias!Jorge U.
Andre Lang, the Manager, was the coolest manager I have ever seen. He had a great sense of humor and made the rental process smooth and pleasant. Thanks!!Gail K.
My experience here was very pleasant and it was a pleasure doing business with Andre, the manager. I would definitely do business here again and I would recommend this location to friends and anyone who wanted to be treated with the utmost respect and kindness. The equipment was clean and very helpful to do what I needed to do. I am very happy. Thanks again!Diana A.
Convenient location for me. Good service. I'm happy!andriana G.
Convenient location and great service. Thanks Andre!Eddie H.
I felt really comfortable working with the manager Andre when renting a truck. He made me feel at home and was really down to earth making this more than just a rental experience. I feel like U-Haul is family now. Thanks a million!!moises B.
I am very satisfied with the service I received. Thank you Andre!Angelica A.
Thanks Andre!WILLIS L.
The Manager Andre is Awesome! He represents both the Storage Facility and the U-Haul Facility very well. Thank you for the great customer service!!Mary S.
Andre Lang the manager is like a high end executive of some prestigious corporation or enterprise. His customer service was outstanding and his dress code impressively conservative for a U-Haul environment!! The rental was clean and drove well. Highly recommended for repeat business and Thanks a million for the pleasant business experience!vivian K.
Everything went smoothly. I was in and out without delay. If I ever need to rent a U-Haul again, I would go back to that location. The manager Andre is very respectful and has a very intelligent demeanor. Thanks!Meressa N.
This location is very convenient for me and the manager Andre is a really nice, knowledgeable representative. Every time I rent a U-Haul from here it's simply smooth business. Thanks!Anne Marie F.
The onsite manager allowed me to drop the U-Haul truck off 5 1/2 hours after he was closed. We're talking 11:30 p.m.! How awesome is that! I could make it to work in the morning without having to drop off the U-Haul the same morning. He did me that favor. Thank you so much Andre!!!johnnie G.
I was treated poorly at the first location I went to. When I arrived at this particular location I was treated with respect and I appreciate that. Andre Lang, was very professional and respectful in his demeanor and I don't have a problem doing business here again. Thanks!tommy R.
I rented from that location before and that's why I went back. The manager Andre Lang is a really nice guy and that location is close by. Everything went smooth.Chan S.
Great business! Great experience! The manager Andre Lang was very helpful, well-dressed and courteous. Good service and good people mean a lot to me!Ernie C.
My truck was clean, everything on it worked fine and the manager Andre was a nice and respectful young man. Thumbs Up!Sonja S.
It was amazing to see how the manager Andre worked with me at another job in the past and how he manages this company now. God really blessed him! I was really glad to see you're here. The service was good and the truck was clean as well.CHIMMA R.
This was my first time renting a U-Haul truck. It was a pretty cool experience. Thanks for the service.Mariah D.
This place will be my go to. Let me start by saying Andre went above and beyond for me making sure the truck was ready and helping me in every way he could. He truly was a blessing in my world today. He gaveMYESHA L.
Good service. Thanks.Courtney L.
Glad I was able to rent a truck from this location when the other trucks were booked at the other locations. The representative was very courteous as well.ROBERT M.
Great service! Andre had a very pleasant nature. People with a pleasant attitude always make doing business with that company a pleasant experience.LINDA W.
Good, no hassle service. Thank you!DUYEN D.
Nice guy. Very helpful and friendly. Thanks Andre! I know where to come if I need good service.graciela M.
Great service.Kevin B.
Clean truck. Good service. Thanks Andre.victoriano O.
Two words that describe my experience there are Great and Excellent! The manager Andre Lang is a very pleasant person to do business with and interact with. I'm happy. Thanks for providing me with good and friendly service!!!Musadqa A.
THE LOCATION WAS VERY CLOSE TO WHERE I TEMPORARILY STAYING SO THAT MADE IT VERY CONVENIENT & THE EMPLOYEE TONY LANGE WAS VERY HELPFUL, KNOWLEDGEABLE, FRIENDLY & PLEASANT MADE MY MOVING EXPERIENCE A GREAT PLEASURE!!! HE ALSO WENT OUT OF HIS WAY TO HELP & ENSURE I WAS ABLE TO RETURN THE TRUCK ON TIME WHAT WONDERFUL PEOPLE SKILLS & GREAT CUSTOMER SKILLS!! HE'S A GREAT ASSET TO UR ORGANIZATION & IF GOD FORBID I EVER HAD TO MOVE AGAIN I HOPE I WOULD GET TONY LANGE OR SOMEONE JUST LIKE HIM AGAIN!!! GREAT EXPERIENCE I GIVE HIM 5 STARS ?????amanda J.
My warehouse business is next door and I find myself renting a U-Haul quite frequently from this location. Andre gives me great, prompt service every time. His demeanor is professional and he has a good attitude. The vehicles are clean and well serviced.Gia P.
The manager was courteous and I was in and out in no time. Thank you Andre for a pleasant experience at that location. Nothing feels better than good customer service when doing business.Joape T.
Andre, the manager, was friendly and very courteous. He took care of what needed to be done in a timely manner and had me on my way in an expeditious manner. Great experience! Thanks!ulysses P.
Extremely helpful and prompt service. Nice guy!Michelle F.
The manager Andre was very knowledgeable, professional, and courteous. He was very helpful and he has a great attitude! I would definitely rent there again and would recommend that location to all my friends who needed to rent a U-Haul vehicle. Excellent job!!!Dupre L.
Customer did not leave a comment.Traci V.
Customer did not leave a comment.ireenii I.
Andre was extremely helpful. Not only was he willing to meet me outside of regular hours because I wanted to get an earlier start, but he spent individual time with me to get everything situated and to explain how the hook-up worked, etc. There was a problem with my hitch and the wiring (not installed by him but by a different location), and he waited patiently for it to be resolved, as well as went above and beyond to help. Would definitely recommend this location for storage or a trailer pick-up.Katryn E.
Andre was awesome! He opened up an extra hour early for us and we couldn't be happier! ?? And even when there were issues with the payment system he was very reassuring. He was very kind and I could tell with other customers he was just as attentive. Keep up the great work!Justine G.
Customer did not leave a comment.Andrew B.