Customer Reviews for 48th Street Storage
(U-Haul Neighborhood Dealer)

179 reviews

1455 S 48th St W   Billings, MT 59106

(406) 545-4198

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(406) 545-4198

1455 S 48th St W
Billings, MT 59106

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph Stcharles 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN RUDMAN 
Rating:
2.0

Employee did not enter the correct information for drop off, and that complicated things for me. The drop off location entered was 7 hours from the actual drop off point I needed. The person on the 800 number saved my bacon when I went to drop off. I would use this particular pickup location in Billings again. I wanted to use the Grand Avenue location and I could not get that arranged.

RON RIDLEY 
Rating:
5.0

Elmer was Great!

Michael Gray 
Rating:
5.0

Customer did not leave a comment.

Earl Welter 
Rating:
5.0

Everything was great. Pick up and drop off locations were perfect. Tires had decent tread and axle rolled smooth.

Michael Grossheim 
Rating:
5.0

Very clean and well kept.!

Steven Cortes 
Rating:
5.0

Elmer was amazing and helped me out so much. I will be forever thankful. Thank you again. Def will recommend to anyone needing a uhaul or storage.

Brittany Wilson 
Rating:
5.0

Awesome place to rent from, great customer service

colleen dahl 
Rating:
4.0

Customer did not leave a comment.

Edwin Thompson 
Rating:
5.0

Customer did not leave a comment.

Christine Burley 
Rating:
4.0

Customer did not leave a comment.

Mitch Heiken 
Rating:
3.0

Customer did not leave a comment.

Josie Glaser 
Rating:
4.0

Customer did not leave a comment.

LARRY HASSLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Horpestad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kyle long 
Rating:
5.0

Everything went smooth

Sylvester Clifton 
Rating:
5.0

Customer did not leave a comment.

Ami Robinson 
Rating:
5.0

Very kind folks

JAMES BOYD 
Rating:
5.0

Best experience so far.

PETER RODRIGUEZ 
Rating:
5.0

Very friendly and professional.

PETER RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

John Fall 
Rating:
3.0

Customer did not leave a comment.

Brady Nelson 
Rating:
5.0

Best truck I've ever driven and friendly staff!

Michael Gray 
Rating:
5.0

Customer did not leave a comment.

Lisa Linnell 
Rating:
4.0

Drop off was Sunday Nobody there

BILL SCHLEPP 
Rating:
5.0

Customer did not leave a comment.

GEORGE THAWLEY 
Rating:
3.0

Customer did not leave a comment.

Linda Stuker 
Rating:
5.0

Customer did not leave a comment.

Ehren Metcalf 
Rating:
5.0

Customer did not leave a comment.

michael Garsjo 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HANDYSIDE 
Rating:
5.0

This location is great for us as we live just minutes away. Owner is very helpful.

roy close 
Rating:
3.0

Customer did not leave a comment.

Jeff Pidcock 
Rating:
4.0

Customer did not leave a comment.

Stephen Hayges 
Rating:
5.0

Great service

colleen dahl 
Rating:
5.0

Always a great place to rent from

colleen dahl 
Rating:
5.0

Customer did not leave a comment.

Laurie Thompson 
Rating:
5.0

Customer did not leave a comment.

roy clausen 
Rating:
5.0

Customer did not leave a comment.

Heidi Kelley 
Rating:
4.0

Customer did not leave a comment.

RICHARD WATSON 
Rating:
3.0

Very old and in poor condition equipment.

Troy Schribner 
Rating:
4.0

Customer did not leave a comment.

Robert Lang 
Rating:
5.0

The gentlemen were very curteous and helpful.

SUSAN SCHWINDT 
Rating:
5.0

Customer did not leave a comment.

GARY JUMPER 
Rating:
5.0

Customer did not leave a comment.

Robert Sammons 
Rating:
5.0

Customer did not leave a comment.

Kade Estill 
Rating:
5.0

Customer did not leave a comment.

Marc Chronister 
Rating:
5.0

Customer did not leave a comment.

JUANITA RESER  |  Overall Experience 
Rating:
4.0

I said no to vehicle maintenance due to a tire blowout while we were in route. We were told by a law enforcement passerby that stopped that it appeared the tire wasn’t in very good shape to start with. We also returned the trailer cleaner than it was to start with. I didn’t realize the leftover residue until I later checked when we were broke down waiting for a tire repair man. The older man managing this site was pleasant enough, but it was the actions and follow through of the regional manager, Kyle, that will make me a return customer. With down time due to the tire, our schedule was thrown off. He allowed us extra time to return the trailer and compensated us for our unfortunate experience. He was very understanding, thoughtful of us, and extremely professional. I can see why he’s a regional manager. Kudos to Kyle!!!

Cal Flanigan 
Rating:
3.0

AC did not work

Colin Funk 
Rating:
5.0

Awesome service

colleen dahl 
Rating:
5.0

Fantastic trailer and service!

Ira Preshinger 
Rating:
5.0

Customer did not leave a comment.

PETER STEIGER 
Rating:
5.0

Awesome customer service

colleen dahl 
Rating:
5.0

Customer did not leave a comment.

Kristianne Lamont 
Rating:
5.0

Great service

colleen dahl 
Rating:
5.0

As usual, excellent service at this location. Will always recommend.

Rory Hammersmark 
Rating:
3.0

We returned when the shop was closed. We tried for over a half hour to make the online return work in Safari on two different smartphones and no matter what we did it would not connect to the location (yes we changed settings to allow). Then I tried it in Chrome which finally worked. This was very frustrating, it shouldn't take an hour to log in a returned vehicle. What if we didn't have a smartphone??

Gary Robson 
Rating:
4.0

Customer did not leave a comment.

Ben Nunnery 
Rating:
3.0

Had trouble with a dead battery in the first truck. They were quick in getting me into another truck that was even newer without any hassle. Great experience overall. Other than maybe checking the truck before the customer shows up to make sure it will start, it was great.

Benjamin Hinkle 
Rating:
4.0

Customer did not leave a comment.

Jason Schneider 
Rating:
5.0

Great Place to Rent a Trailer

Robert Anderson 
Rating:
5.0

Customer did not leave a comment.

John Ramos 
Rating:
5.0

Awesome

colleen dahl 
Rating:
5.0

Customer did not leave a comment.

Billy Bowdre 
Rating:
5.0

Excellent and easy location to get to on the west side. Hitched and unhitched trailer for me. Great service!

Rory Hammersmark 
Rating:
5.0

Customer did not leave a comment.

David Daines 
Rating:
5.0

Customer did not leave a comment.

colleen dahl 
Rating:
5.0

Customer did not leave a comment.

LEIGH FOX 
Rating:
5.0

Customer did not leave a comment.

Turner Daines 
Rating:
5.0

Customer did not leave a comment.

colleen dahl 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Auch 
Rating:
5.0

Really nice gentleman, Elmer, that I worked with. The location is by far the best. It is easily accessible from Laurel and other towns West. You don't even have to go into Billings.

Becky Wagner 
Rating:
3.0

We reserved to pick up in Cody got a call 2 days before to say we had to drive 2 hours one way to Billings to pick up. Got there and the person was not available and we waited 15/20 minutes. Then took time for paperwork. The truck was so dirty you could not tell it said uhaul. We were supposed to hear back from a supervisor about a discount and have heard nothing.

Gene R Blomendale 
Rating:
4.0

Customer did not leave a comment.

Devin Nordhagen 
Rating:
3.0

Customer did not leave a comment.

Stanley Liu 
Rating:
4.0

Customer did not leave a comment.

Pauline Griffith 
Rating:
5.0

Customer did not leave a comment.

Michael Hovland 
Rating:
1.0

There was food in a baggie in the cab, the air conditioning didn’t work and the windshield was extremely dirty on the inside.

Paul Yonchek 
Rating:
5.0

Customer did not leave a comment.

Patricia Moseman 
Rating:
5.0

Everything was in good condition & worked well.

roy clausen 
Rating:
5.0

Customer did not leave a comment.

Julie GRAHAM 
Rating:
5.0

Customer did not leave a comment.

Patricia Moseman 
Rating:
4.0

Customer did not leave a comment.

RICHARD HOWELL 
Rating:
4.0

Customer did not leave a comment.

Annie Bailey 
Rating:
5.0

Customer did not leave a comment.

Pat Moseman 
Rating:
5.0

Customer did not leave a comment.

Gregg Wicks 
Rating:
5.0

Customer did not leave a comment.

Ben Surwill 
Rating:
5.0

Customer did not leave a comment.

James Wyatt 
Rating:
5.0

Customer did not leave a comment.

calab mccallum 
Rating:
2.0

I was charged $136 for a 400 mile overage that did not happen. Advice- take a picture of your beginning mileage and your ending mileage to protect yourself. After a long phone call to the destination manager, I was refunded $50.

Michele Florence 
Rating:
5.0

Rented here the day I needed a trailer to haul a mower. The gentleman at the facility was very helpful. The equipment I rented worked well. Overall a great experience. I will rent from them again.

Jeff Horn 
Rating:
4.0

Customer did not leave a comment.

Donald Wilson 
Rating:
1.0

Customer did not leave a comment.

Janice Noel 
Rating:
5.0

The gentleman that took care of us was really nice and went above and beyond :)

Christine Spehar 
Rating:
5.0

The storage facility is a secured with an electric gate, passcode entry, an onsite manager with prices competitive with other local storage facilities. Uhaul also offers insurance for your property.

jesse madden  |  Reservation 
Rating:
4.0

Nothing, personnel were very professional.

Fred Stahl 
Rating:
4.0

Customer did not leave a comment.

Jessica Taylor 
Rating:
3.0

My uhaul truck was a nightmare. The website didn't pick up my location 2 days in a row. I tried chat and the rep was not helpful. I got hung up on by 2 different people when trying to get road side assistance. Im not hapoy with my uhaul experience at all.

Bobbie Blodgett 
Rating:
4.0

Customer did not leave a comment.

Dicksie Parker 
Rating:
5.0

Excellent service coupled with excellent location = EXCELLENT EXPERIENCE.

STEVE MARSICH 
Rating:
3.0

No personnel in the office when we came by, but was easily contacted by phone. We dropped the trainer and received an emailed receipt within a couple hours.

Harold williams 
Rating:
5.0

Wilbur was a joy to work with,always accommodating and always friendly. A bowl of chocolate mini bars was the crowning touch.

DALE SCHMIDT  |  Overall Experience 
Rating:
5.0

Elmer does a great Job.

BRIAN NEARPASS  |  Overall Experience 
Rating:
3.0

The previous driver had smoked in the truck. It smelled strongly of cigarette smoke, and I had to clean out the ash tray of cigarette butts.

Shigeki Umemoto 
Rating:
4.0

Customer did not leave a comment.

Joel Stillman 
Rating:
4.0

This storage is in the middle of construction. the units are clean.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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