Everything went smooth
Sylvester C.
Customer Reviews for 48th Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very kind folks
JAMES B.Best experience so far.
PETER R.Very friendly and professional.
PETER R.Best truck I've ever driven and friendly staff!
Michael G.Drop off was Sunday Nobody there
BILL S.This location is great for us as we live just minutes away. Owner is very helpful.
roy C.Great service
colleen D.Always a great place to rent from
colleen D.Very old and in poor condition equipment.
Troy S.The gentlemen were very curteous and helpful.
SUSAN S.I said no to vehicle maintenance due to a tire blowout while we were in route. We were told by a law enforcement passerby that stopped that it appeared the tire wasn't in very good shape to start with. We also returned the trailer cleaner than it was to start with. I didn't realize the leftover residue until I later checked when we were broke down waiting for a tire repair man. The older man managing this site was pleasant enough, but it was the actions and follow through of the regional manager, Kyle, that will make me a return customer. With down time due to the tire, our schedule was thrown off. He allowed us extra time to return the trailer and compensated us for our unfortunate experience. He was very understanding, thoughtful of us, and extremely professional. I can see why he's a regional manager. Kudos to Kyle!!!
Cal F.AC did not work
Colin F.Awesome service
colleen D.Fantastic trailer and service!
Ira P.Awesome customer service
colleen D.Great service
colleen D.As usual, excellent service at this location. Will always recommend.
Rory H.We returned when the shop was closed. We tried for over a half hour to make the online return work in Safari on two different smartphones and no matter what we did it would not connect to the location (yes we changed settings to allow). Then I tried it in Chrome which finally worked. This was very frustrating, it shouldn't take an hour to log in a returned vehicle. What if we didn't have a smartphone??
Gary R.Had trouble with a dead battery in the first truck. They were quick in getting me into another truck that was even newer without any hassle. Great experience overall. Other than maybe checking the truck before the customer shows up to make sure it will start, it was great.
Benjamin H.Great Place to Rent a Trailer
Robert A.Awesome
colleen D.Excellent and easy location to get to on the west side. Hitched and unhitched trailer for me. Great service!
Rory H.Really nice gentleman, Elmer, that I worked with. The location is by far the best. It is easily accessible from Laurel and other towns West. You don't even have to go into Billings.
Becky W.We reserved to pick up in Cody got a call 2 days before to say we had to drive 2 hours one way to Billings to pick up. Got there and the person was not available and we waited 15/20 minutes. Then took time for paperwork. The truck was so dirty you could not tell it said uhaul. We were supposed to hear back from a supervisor about a discount and have heard nothing.
Gene R B.There was food in a baggie in the cab, the air conditioning didn't work and the windshield was extremely dirty on the inside.
Paul Y.Everything was in good condition & worked well.
roy C.I was charged $136 for a 400 mile overage that did not happen. Advice- take a picture of your beginning mileage and your ending mileage to protect yourself. After a long phone call to the destination manager, I was refunded $50.
Michele F.Rented here the day I needed a trailer to haul a mower. The gentleman at the facility was very helpful. The equipment I rented worked well. Overall a great experience. I will rent from them again.
Jeff H.The gentleman that took care of us was really nice and went above and beyond :)
Christine S.The storage facility is a secured with an electric gate, passcode entry, an onsite manager with prices competitive with other local storage facilities. Uhaul also offers insurance for your property.
jesse m. | ReservaciónNothing, personnel were very professional.
Fred S.My uhaul truck was a nightmare. The website didn't pick up my location 2 days in a row. I tried chat and the rep was not helpful. I got hung up on by 2 different people when trying to get road side assistance. Im not hapoy with my uhaul experience at all.
Bobbie B.Excellent service coupled with excellent location = EXCELLENT EXPERIENCE.
STEVE M.No personnel in the office when we came by, but was easily contacted by phone. We dropped the trainer and received an emailed receipt within a couple hours.
Harold W.Wilbur was a joy to work with,always accommodating and always friendly. A bowl of chocolate mini bars was the crowning touch.
DALE S. | Overall ExperienceElmer does a great Job.
BRIAN N. | Overall ExperienceThe previous driver had smoked in the truck. It smelled strongly of cigarette smoke, and I had to clean out the ash tray of cigarette butts.
Shigeki U.I had exceptional and friendly service. Honestly you could not improve on service we received. Gracias
pam H.The gentleman Elmer was very friendly. I've had bad experiences with uhaul locations before and was skeptical of using uhaul again but Elmer's service made me change my outlook on Uhaul. Great job Elmer
seth F.I set up a pickup of a Uhaul trailer with this location. I stated multiple times that it was going to be an out of state drop off. I even stated that we were moving to Arizona, yet they continued to keep my reservation as an in town drop off. Therefore, when I showed up for a drop-off in Arizona I was charged double the actual amount I should have been charged. The fee should have been $358 but I was charged $803. No one at the corporate Uhaul will take any responsibility for this problem.
Carson L.Our experience with the staff was great. The truck we rented was not back at it's designated time, so the staff drove to Billings and got us another smaller truck, so we were only off by an hour. It did end up costing us more as we had to make 2 trips to get our move done & we were pretty certain one trip in the larger truck would of done it. We felt we should have not been charged more since this was a uhaul problem. Like I said, the staff was excellent and we certainly did not blame them. The previous truck renter was hung over and did not return the truck on time.
Karen A.have the trailers their on time,had to go to another location.
michael A.The truck was ready when I arrived. It was clean and in excellent shape. The service and courtesy was as good as it could be.
richard R.Nice to have a convenient, easy yard to get in and out of. The other locations in Billings, MT are a nightmare.
Welch F.This storage is in the middle of construction. the units are clean.
Privacy R. | First Impressions