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Karmen M
Customer Reviews for 48th Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee did not enter the correct information for drop off, and that complicated things for me. The drop off location entered was 7 hours from the actual drop off point I needed. The person on the 800 number saved my bacon when I went to drop off. I would use this particular pickup location in Billings again. I wanted to use the Grand Avenue location and I could not get that arranged.
RON RElmer was Great!
Michael GEverything was great. Pick up and drop off locations were perfect. Tires had decent tread and axle rolled smooth.
Michael GVery clean and well kept.!
Steven CElmer was amazing and helped me out so much. I will be forever thankful. Thank you again. Def will recommend to anyone needing a uhaul or storage.
Brittany WAwesome place to rent from, great customer service
colleen dEverything went smooth
Sylvester CVery kind folks
JAMES BBest experience so far.
PETER RVery friendly and professional.
PETER RBest truck I've ever driven and friendly staff!
Michael GDrop off was Sunday Nobody there
BILL SThis location is great for us as we live just minutes away. Owner is very helpful.
roy cGreat service
colleen dAlways a great place to rent from
colleen dVery old and in poor condition equipment.
Troy SThe gentlemen were very curteous and helpful.
SUSAN SI said no to vehicle maintenance due to a tire blowout while we were in route. We were told by a law enforcement passerby that stopped that it appeared the tire wasn’t in very good shape to start with. We also returned the trailer cleaner than it was to start with. I didn’t realize the leftover residue until I later checked when we were broke down waiting for a tire repair man. The older man managing this site was pleasant enough, but it was the actions and follow through of the regional manager, Kyle, that will make me a return customer. With down time due to the tire, our schedule was thrown off. He allowed us extra time to return the trailer and compensated us for our unfortunate experience. He was very understanding, thoughtful of us, and extremely professional. I can see why he’s a regional manager. Kudos to Kyle!!!
Cal FAC did not work
Colin FAwesome service
colleen dFantastic trailer and service!
Ira PAwesome customer service
colleen dGreat service
colleen dAs usual, excellent service at this location. Will always recommend.
Rory HWe returned when the shop was closed. We tried for over a half hour to make the online return work in Safari on two different smartphones and no matter what we did it would not connect to the location (yes we changed settings to allow). Then I tried it in Chrome which finally worked. This was very frustrating, it shouldn't take an hour to log in a returned vehicle. What if we didn't have a smartphone??
Gary RHad trouble with a dead battery in the first truck. They were quick in getting me into another truck that was even newer without any hassle. Great experience overall. Other than maybe checking the truck before the customer shows up to make sure it will start, it was great.
Benjamin HGreat Place to Rent a Trailer
Robert AAwesome
colleen dExcellent and easy location to get to on the west side. Hitched and unhitched trailer for me. Great service!
Rory HReally nice gentleman, Elmer, that I worked with. The location is by far the best. It is easily accessible from Laurel and other towns West. You don't even have to go into Billings.
Becky WWe reserved to pick up in Cody got a call 2 days before to say we had to drive 2 hours one way to Billings to pick up. Got there and the person was not available and we waited 15/20 minutes. Then took time for paperwork. The truck was so dirty you could not tell it said uhaul. We were supposed to hear back from a supervisor about a discount and have heard nothing.
Gene RThere was food in a baggie in the cab, the air conditioning didn’t work and the windshield was extremely dirty on the inside.
Paul YEverything was in good condition & worked well.
roy cI was charged $136 for a 400 mile overage that did not happen. Advice- take a picture of your beginning mileage and your ending mileage to protect yourself. After a long phone call to the destination manager, I was refunded $50.
Michele FRented here the day I needed a trailer to haul a mower. The gentleman at the facility was very helpful. The equipment I rented worked well. Overall a great experience. I will rent from them again.
Jeff HThe gentleman that took care of us was really nice and went above and beyond :)
Christine SThe storage facility is a secured with an electric gate, passcode entry, an onsite manager with prices competitive with other local storage facilities. Uhaul also offers insurance for your property.
jesse m | ReservationNothing, personnel were very professional.
Fred SMy uhaul truck was a nightmare. The website didn't pick up my location 2 days in a row. I tried chat and the rep was not helpful. I got hung up on by 2 different people when trying to get road side assistance. Im not hapoy with my uhaul experience at all.
Bobbie BExcellent service coupled with excellent location = EXCELLENT EXPERIENCE.
STEVE MNo personnel in the office when we came by, but was easily contacted by phone. We dropped the trainer and received an emailed receipt within a couple hours.
Harold wWilbur was a joy to work with,always accommodating and always friendly. A bowl of chocolate mini bars was the crowning touch.
DALE S | Overall ExperienceElmer does a great Job.
BRIAN N | Overall ExperienceThe previous driver had smoked in the truck. It smelled strongly of cigarette smoke, and I had to clean out the ash tray of cigarette butts.
Shigeki UThis storage is in the middle of construction. the units are clean.
Privacy R | First Impressions