Customer Reviews for 471 Brandon Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was very professional.

Rating:

5.0

Staff was very friendly.

Rating:

5.0

Thanks for renting and a have availability . Highly appreciated.

Rating:

5.0

Great guy that was my sales rep

Rating:

5.0

Returned after hours!

Rating:

1.0

The man that helped us was rude. He didn’t properly put the equipment on the SUV which causes it to nearly damage the vehicle. He intentionally Overcharged me. He also said that there were bad notes about me in the system, which now strains my relationship with Uhaul. I rent weekly and will no longer do that

Rating:

5.0

Great location and great manager.

Rating:

5.0

The manager came out just moments after we pulled on the lot! He was efficient, friendly had us on our way in minutes!

Rating:

5.0

Service was awesome and the equipment was perfect for the job. Thank you Kenny

Rating:

3.0

Well for starters I reserved a 26 foot truck that the app said was available at the location less than a mile from my house. One hour before I was supposed to pick up I was called and told they did not have the 26 foot but did have a 20 foot. I told them that would not work I would need to figure something else out. I decided that I could take two trips and could use the 20 foot. I called back and told them I would take it. They told me it was at a location 20 miles away. Drove the 20 miles and picked it up. Was told I could just drop it off at the one by my house. I left, the front tire was flat. I fixed that. Got home and loaded truck. Got up the next morning to drive it to new house. Everything inside was soaked due to a hole in the roof of truck. I fixed the home so my stuff wouldn’t keep getting wet. Finished moving and took truck to location near my house. They said it would cost an extra $235 to drop it off there. So I drove it the 20 more miles that I was being charged for on both trips. Dropped off. I have used you guys before and never had any issues. This time was completely a disaster from the start.

Rating:

5.0

Everything was perfect, Kevin did an outstanding job

Rating:

4.0

We reserved furniture pads and were not told until pickup that they were not available. It would have been very helpful to know this sooner.

Rating:

5.0

There weren't any signs to let us know where to leave the truck for after hours drop off. That would be helpful. Other than that it was easy!

Rating:

5.0

Good job

Rating:

1.0

Absolutely horrible experience. You all switched reservations causing me to be 30 minutes late for my movers which cost me an additional $75. You are messed up the reservation in the system and allowed another gentleman to pick up the truck that was supposed to come to me and I was charged for his bill. Still have not received a return phone call nor refund of my money. I will never use U-Haul again and would never recommend to another soul.

Rating:

3.0

I had a very bad experience with the labor movers helpers , hoe can i talk to someone about his and file a dispute against this vendor 228-235-7577

Rating:

5.0

Keep doing what you doing

Rating:

5.0

great experience!!!

Rating:

4.0

Need option for expedited pick up process. Or even better, completely automated online pick up.

Rating:

5.0

You need to check in 45 min. early cause the web site takes for ever for a contract .....