Customer Reviews for 427 Kustoms
(U-Haul Neighborhood Dealer)

316 reviews

254 Canton Rd   Wintersville, OH 43953

(740) 284-0668

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/7/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(740) 284-0668

254 Canton Rd
Wintersville, OH 43953

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 12/7/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tarig E. 
Rating:
5.0

Customer did not leave a comment.

Katelynn W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Don't over estimate initial gas level readings.. it is very annoying to fill the gas back to the original level AND get charged for the overestimation of initial gas

Keith M. 
Rating:
4.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Very friendly customer service will go back again

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Randolph H. 
Rating:
5.0

In contrast to the pick up location, this agent here was super friendly and professional. She explained what happened and the extra charge, and helped resolve the situation to the best of her ability. I am thankful to her and her business, and strongly recommend them to anyone.

TARIG E. 
Rating:
5.0

Excellent service. We were running late, and they stayed to ensure we got our truck. Definitely recommend. The dogs were awesome!

Eric P. 
Rating:
5.0

Was so easy to rent and was able to get when I needed thank you. Was so helpful!

Denise K. 
Rating:
5.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

The mirrors would not adjust

Alisia M. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN A. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Great service and very clean trucks

Janel G. 
Rating:
5.0

Customs was wonderful. Those people were great.

Tawnya C. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
4.0

Customer did not leave a comment.

Yasser E. 
Rating:
5.0

They were so friendly and helpful and even let me change the date on the second rental. They were helpful and super professional! I will tell all my friends what a pleasure it was to do business with these folks.

KIM H. 
Rating:
5.0

Thank you!

Laurian Petru C. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Nice equipment with courteous and friendly dealers.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

vince C. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Very friendly staff, answered all our questions, equipment is very well taken care of will rent from them again, ty

Ray D. 
Rating:
4.0

Customer did not leave a comment.

Alfredo G. 
Rating:
5.0

Customer did not leave a comment.

VICKIE B. 
Rating:
5.0

The movers I hired were absolutely excellent. There name I believe was Kay jay or something like it. They were based out of Cleveland ohio and came all the way down here. I had originally hired movers and shakers and they cancelled on me last minute.

gaye P. 
Rating:
5.0

The inside car had to empty waters bottles in it.. 1 was half full sitting on the 3rd seat and a empty one rolled from under the drivers seat when I stopped at a red light... so the cab wasn't looked over when the last people returned it.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

bill M. 
Rating:
3.0

There was no furniture dolly available and the dolly was left on the bill. I had to enter a concern to get it taken care of.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Excellent place, second time at this location, "Top Notch" Professional staff... Frank Rogers / Fort Worth Texas

Frank R. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

No changes necessary

Martin W. 
Rating:
5.0

Customer did not leave a comment.

Erine B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Excellent representative at 427 Kustoms, easy check-in, easy check-out. Absolutely wonderful people at 427 Kustoms.Professional, courtesy and respectful of my time.... Frank Rogers

Frank R. 
Rating:
5.0

Again, I wouldn't change a thing!!

Martin W. 
Rating:
5.0

427 KUSTOMS IS AGREAT PLACE TO DO BUSINESS

fred D. 
Rating:
5.0

Ensure the equipment that the customer reserves is actually at the pick up location.

Brent C. 
Rating:
5.0

I still don't understand people renting trucks from up north pay more $$$ than people renting from the south?? It should be the same all around!! It's not fair for the people moving south??

Kevin R. 
Rating:
2.0

No key box, infrastructure, or anything to suggest this was a Uhaul drop-off location. Very sketchy.

Christopher P. 
Rating:
5.0

Wonderful people to deal with and extremely polite. They should be rewarded from uhaul for their outstanding performance and how well they treat their customers. ( 427 customs) outstanding in every way. They set the standard for uhaul. Polite/ clean and knowledgeable at everything they do. Uhaul should send them a certificate of acheivement as well as a gift card for a dinner out!!!

todd C. 
Rating:
5.0

427 customs!!! Outstanding people and extremely polite. Very informative as they took the time to answer any questions/ concerns. I would totally recommend them for an award for their outstanding knowledge of uhaul and agreements/ policies as well as their clean and inviting establishment. I will deal with them again.

todd C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Check tire pressures prior to releasing rental equipment, especially when using the auto transport. Other than that they were great and nice people.

todd C. 
Rating:
5.0

Check air pressure in tires prior to release of the rental vehicle, especially when renting an auto transport as well.

todd C. 
Rating:
5.0

Customer did not leave a comment.

Betty R. 
Rating:
3.0

Customer did not leave a comment.

Nayiasha T. 
Rating:
5.0

Nothing. Great service

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Christina A. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Father B. 
Rating:
5.0

Very helpful

Darchelle C. 
Rating:
3.0

Customer did not leave a comment.

Tammi H. 
Rating:
4.0

Make easy to hook-up back breaker for grandpa's if wasn't for employee wouldn't been able to load he'll of a time returning trailer tongue very heavy!!!

larry R. 
Rating:
5.0

Customer did not leave a comment.

Amber T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Nino S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Ettor C. 
Rating:
5.0

Customer did not leave a comment.

pam D. 
Rating:
5.0

Customer did not leave a comment.

tammy P. 
Rating:
5.0

Customer service was excellent..

michael M. 
Rating:
5.0

Customer did not leave a comment.

Tisha S. 
Rating:
5.0

Great customer service

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

jane H. 
Rating:
5.0

The vehicle was clean but the driver's side door lock did not work.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Josiah Q. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

BrieAsha J. 
Rating:
5.0

Professional

William G. 
Rating:
1.0

No cash for deposit

anthony S. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
5.0

Very friendly and speedy service.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

caleb W. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Ettor C. 
Rating:
5.0

The cleanest nicest truck we have ever rented...A+++ to 427 Kustoms!! ty

Mark S. 
Rating:
5.0

WE LOVE TO DO BUSINESS WITH 427 KUSTOMS, THEY GO OUT OF THEIR WAY TO MAKE SURE EVERYTHING IS PERFECT

fred D. 
Rating:
5.0

Customer did not leave a comment.

debbie R. 
Rating:
5.0

We were very pleased with the rental experience. The truck was clean and easy to operate. Will certainly use this location again should the need present it self

Brian P. 
Rating:
4.0

This is the 2nd year in a row you could not provide the size truck we reserved. Also, I have a text message from the Steubenville Uhaul dealer when I reserved telling him I needed my truck until 12ish. He said ok. When they put us in a bigger truck they did not say I had until 10am. I found out via text after closing hours when I read. I contacted Uhaul 7am to make them aware it would be 12ish. Your phone operators were TERRIBLY RUDE. Talked to me as if I was in the wrong. Trying to make me feel bad I wouldn't bring back in time. I have PROOF that I told original Uhaul dealer 12ish. Twelve years ago our daughter passed away from cancer at 18. My younger daughter started collecting toys for children's hospital kids with cancer. It's a HUGE project and I didn't need their NASTY attitude. It was ridiculous. I'm not interested in multiple rude employees lecturing me. I won't recommend any Uhaul dealer. I did request a copy of our taped recording from the last nasty employee. Hopefully next year we can find a different option

JOAN A. 
Rating:
5.0

Customer did not leave a comment.

KAY M. 
No reviews have been submitted for this location.

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