Customer Reviews for 40 West BP
(Distribuidor de U-Haul del vecindario)

93 comentarios

8720 Baltimore National Pike   Ellicott City, MD 21043

(410) 480-9962

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 7/4/2022 - 7/5/2022: cerrado
  • 7/12/2022: cerrado
  • 7/19/2022: cerrado
  • 7/26/2022: cerrado
  • 8/2/2022: cerrado
  • 8/9/2022: cerrado
  • 8/16/2022: cerrado
  • 8/23/2022: cerrado
  • 8/30/2022: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(410) 480-9962

8720 Baltimore National Pike
Ellicott City, MD 21043

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 7/4/2022 - 7/5/2022: cerrado
  • 7/12/2022: cerrado
  • 7/19/2022: cerrado
  • 7/26/2022: cerrado
  • 8/2/2022: cerrado
  • 8/9/2022: cerrado
  • 8/16/2022: cerrado
  • 8/23/2022: cerrado
  • 8/30/2022: cerrado

Show All Hours

No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The man there was rude. We had ordered 2x 12 blankets online and they were not available when we picked up the truck. This would have been ok if they advised us earlier that they won't be able to provide us blankets. But more without this items is a hassle.

Sandrine Y. 
Clasificación:
2.0

Did not receive a bill when returned, still have not received a bill. Location did not verify mileage, did not verify fuel level, did not review condition of vehicle, attendant was not pleasant. will avoid this location in the future

scott D. 
Clasificación:
1.0

The representative was not bhelpful. Give the consumer the necessary information the information when doing a one way rental.

Meyoki H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mubadda S. 
Clasificación:
5.0

Best place to rent a U-Hall in Ellicott City in my opinion!!

Kenneth Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent K. 
Clasificación:
4.0

Everything went fine. Very efficient and fast in and out. I would have liked some personable contact. I had to go get the truck from the back and take the truck back and park back. I am just used to having truck brought to me in the front, and they park it after I return. Something I have to get used to not having paper in my hand so I can read it and have a visual. Also, all billing was done by email, contracts, instructions, and final billing. Something to consider for diversity, equity, inclusion, and access for persons with disabilities.

Maxine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

Very helpful and accommodating—will definitely rent there again.

William B. 
Clasificación:
5.0

Very easy and pleasant rental experience, thank you!

Laura R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
4.0

Ask how many days the rental needs to be before processing the paperwork

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mubadda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

The van was updated with new technology and has really improved their van from the last time I rented several years ago. Rental agent was very nice and pleasant to deal with.

Nancy B. 
Clasificación:
5.0

Very easy and smooth pick up. Definitely like this location and will use again if I need a Uhaul.

VICTORIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
1.0

The place is really dirty The cashier who give me the key was not there I had to wait 30 mins to get the keys

Ibrahim G. 
Clasificación:
1.0

I was charged for a whole day even though I returned the truck after 9 hours and I had tented the truck for 12 hours only. I expect to receive a refund

Adnan B. 
Clasificación:
3.0

Location is inside a gas station, it was ok,no complaints about it. but the vehicle's driver cabin was not well maintained like ashtray was not cleared, could use some cleaning,

RAJESH REDDY V. 
Clasificación:
3.0

No

JACOB G. 
Clasificación:
5.0

Great/friendly/easy. rented twice in two days (truck, then van).

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
2.0

El cliente no dejó un comentario.

HARIKRISHNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
3.0

Contactless pickup did not work. I used the UHAUL website. When I clicked on upload a picture of my divers license my phone went black and would not take a photo.

JAMES B. 
Clasificación:
5.0

Staff was friendly and helpful. Quick processing at both ends of rental.

David K. 
Clasificación:
5.0

I needed blankets to cover furniture, but they were not available.

MARC O. 
Clasificación:
2.0

Be little more friendly to your customers.

Luvenia M. 
Clasificación:
1.0

Booked a truck with moving blankets for 5:30am. I got an email saying the truck was guaranteed at 530, I called the BP the day before just to make sure, they told me they open at 5am and it would be no problem. The uber drops me off, but nobody is there! The day of my move, I anxiously wait at this desolate gas station at night for about two hours before the guy finally rolls up at 7:15. Cannot do online pickup at this location (even though that's what I ordered) He seemed irate that I didn't realize he was coming in late, of course if I had known it would be late I would have insisted on a different location. Got the truck- truck is fine, thank goodness, but no moving blankets. He says simply that they don't carry moving blankets at that location. Why then Uhaul would have me get my equipment there is a mystery, but I was running so behind I couldn't go get blankets anywhere else at that point. Had to move without and my furniture got scratched up. Do yourself a favor, and pick up your truck at a real Uhaul location and not this place.

ANDREW F. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline R. 
Clasificación:
5.0

One of my best U-Haul location experiences ever

Ian S. 
Clasificación:
1.0

truck was not there when we went to pick it up.lots of bad commmunications.also got a very hard time when i droped off truck

PAUL E. 
Clasificación:
5.0

The person was very helpful and give a choice to take insurance or not.

BOBY J. 
Clasificación:
5.0

Excellent Service..

Zaheer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD M. 
Clasificación:
1.0

The absolute worst experience I've ever had! Never would I ever use this service again, I'll take my business elsewhere

Luis P. 
Clasificación:
3.0

The team was very nice, efficient, and easy to work with.

David R. 
Clasificación:
5.0

This is not a BP station but "Carroll Fuel" so I drove by twice before pulling out my GPS to realize that. The UHaul trucks are hidden behind the store so seeing the trucks was not an option. The store owner apologized saying this was a problem for first timers like me, and he hoped the web site would be changed to reflect the new ownership. Your survey also still indicates this is a BP station.

Wendy F. 
Clasificación:
1.0

The employees worked in that place are nasty and no words to explained my bad experience. I will never coming back .

Anthony I. 
Clasificación:
5.0

I reserved the truck at a different location that was less than 1 mile from my son's home that we were moving. The day before the reservation a received a call from Uhall telling me that I would have to pick up the truck from a different Uhall location on Woodlawn Dr. When I got there to pick up the truck they told me that the truck was not rentable as the roog had leaked. They sent me to this Uhall location that was at least 5 miles away. So I paid @1.29 for at least 10 miles that I would not haveput on the truck if I had been able to pick up the truck from the original location I reserved the truck from. Very disapointing experience.

DAVID C. 
Clasificación:
5.0

The vehicle was clean and well maintained except that it needed new windshield wipers.

Tracy R. 
Clasificación:
5.0

I will use this location again - the were very good in all ways

Douglas H. 
Clasificación:
5.0

Convenient location. Trucks in good condition - quick in/quick out. Great service.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NNAMDI C. 
Clasificación:
1.0

Attendant was rude and short. The first uhaul had cigarette burns and smelled like cigarettes.

Alexander M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GANESH B. 
Clasificación:
4.0

The customer service associates were helpful and prompt. The truck was clean and appeared to be well maintained. It was a little difficult getting the truck out of the back parking lot, but otherwise, a very good experience renting from this location.

MARK H. 
Clasificación:
3.0

Pick up and drop off we're very easy. Truck was clean and comfortable.

Jeff S. 
Clasificación:
2.0

The equipment I needed was not available and therefore had to upgrade and pay .40$ more per mile. This turned it into an expensive move. Would request either military discount or some credit for the lack of equipment when adjusting reservation.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peng L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadeem H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naveen S. 
Clasificación:
5.0

Excellent communication, kind/patient U-Haul staff person, and overall a great and easy experience/process. Will definitely visit this neighborhood location again.

COLETTE J. 
Clasificación:
5.0

Easy transaction; great truck … smooth and seamless.

Jill S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
2.0

Poor customer service.

Nathan R. 
Clasificación:
1.0

The manager was not helpful, he never checked the fluids on the truck or to see if anything was properly working and the AC cut off near the beginning of our trip from Maryland to Colorado.

JERRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim A. 
Clasificación:
5.0

Staff was pleasant, professional, and knowledgeable. Vehicles were clean and well maintained. Thank you for an excellent experience.

Makeba E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randolph B. 
Clasificación:
3.0

El cliente no dejó un comentario.

NADIATHURA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maureen S. 
Clasificación:
3.0

I was hoping to rent the truck for multiple days up front, but it seems that the only way to do it is to rent it, and then arrange with the location to keep it longer, up until someone else has it reserved. I would have appreciated knowing in advance if I could keep the truck an extra day, so I could have the freedom not to worry about weather delays., etc.

JEFFREY B. 
Clasificación:
3.0

Make it clear in advance that you will be asking for a secondary form of identification at time of pickup. That slowed down the process considerably when we checked in.

William V. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

stanley W. 
Clasificación:
5.0

The gentelman who did the paperwork was professional and respectful. Gracias

Basem H. 
Clasificación:
2.0

The representative in the gas station was so rude, he over charged me with cleaning fees and the car was clean when it was returned as well as gas fees and that's due to my lateness in picking up the car! The vehicle alignment was totally bad and the car itself was in a horrible shape I paid $300 for nothing!!

Myrna K. 
Clasificación:
1.0

Dropped off in evening. Attendant told me I had to park in a space that would not fit the truck. When I told him I was not comfortable parking in the too small of space he yelled at me and told me I had to. I told him I could not fit the truck in the space and did not want to be liable for damaging the truck or other trucks. He said I had to park it there. I told him I would not and I said if he made me, I would not be responsible for damage. He continued to yell at me and told me I would be responsible and said it was my truck and if I damaged it or another truck when trying to fit it in a space that wouldn't fit it that it was going to be my fault. I ultimately tried and gave up because I was going to hit something. He noticed and immediately changed his tune and gave me an alternate spot. No apology at all. It was the worst experience I've ever had. The man was literally yelling at me outside the gas station and did not care that I didn't want to damage the equipment. I will never rent at this location again and will seek all other vendors before ever renting UHaul again.

David M. 
Clasificación:
5.0

It sounded as if they actually weren't supposed to start renting until 8am, even though I signed up for pickup at 7am. (This was at a gas station location that was open much earlier.) I believe the service person came in early once they saw that on the schedule. If they don't want us to come in before they technically open that part of the business, then don't have that as an option on the website. I appreciated them coming in early!!

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim A. 
Clasificación:
5.0

Staff are really efficient and helpful.

Khurts S. 
Clasificación:
5.0

Very easy to reserve, pick up and return. Staff was very friendly and helpful.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASIF R. 
Clasificación:
5.0

Very easy to work with. Everything went as expected.

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

This was great. I got gas and dropped off in the same location. It could not have been easier.

Joseph R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Territa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Solomon J. 
Clasificación:
5.0

The BP associate was very detailed helped me rent and return the uhaul.

JAGADEESHWAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GHYBOONG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
No se han enviado comentarios para esta ubicación.

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